IMPROVEMENT PLAN

Document Sample
IMPROVEMENT PLAN Powered By Docstoc
					                                                                          FOREST OF DEAN DISTRICT COUNCIL

                                                                                IMPROVEMENT PLAN

                                    Action                                          Lead         Target                                 Outcome                                 Theme
                                                                                  Officer(s)      Date                                                                           Ref
VISION AND AMBITION
     • Develop a long term vision for the District with Member leadership       MT/Leaders     Sept 04    Focussed direction and thinking                                       1
     • Ensure vision is universally owned by staff and Members                  MT/Leaders     Dec 04     Focussed direction and thinking                                       1
     • Encourage involvement at regional and national meetings                  CMG            Ongoing    Increased awareness of regional and national issues                   1
     • Promote national and regional recognition of achievements                CMG/CPT        Ongoing    Improved profile for FODDC, and improved staff recruitment            1
CORPORATE PLAN - BUILDING BLOCKS
    •   Identify priorities/non-priorities for new Corporate Plan               MT/Leaders     June 04    Focus for resource planning                                           2
    •   Review commitment to Customer Relationship Management (CRM)             CMG/Exe        July 04    Focus for resource planning                                           8
    •   Conduct capacity planning/zero based budgeting in light of priorities   CMG            Oct 04     Resources identified to achieve priority outcomes of Corporate Plan   2,3,4
    • 	 Review resources for financial administration
                          CMG            Dec 04     Focus for resource planning Plans adequately resourced                3
    •   Revised Service Plans agreed                                            CMG 
          Dec 04     Financial resources in place                                          2,4
    •   Medium term financial plan agreed                                       RAP            Jan 05     Structure fit for purpose                                             4,10
    •   Revise structures as necessary                                          MT             April 05                                                                         3
    •   Determine outcomes/quality of life indicators for Corporate Plan and    CPM/CX         Mar 05     Meaningful outcomes produced to measure success of Plans              5
        Community Plan
CORE VALUE - BEING CUSTOMER FOCUSSED
    •   Develop a customer-centre culture throughout the Council                CMG            Mar 05     Improved culture and equality of access to services                   4,5
    •   Introduce CRM throughout the Council on a phased basis                  CMG            Dec 05     Improved customer satisfaction ratings and speed of response          4,8
    •   Review service delivery to meet customers needs and expectations        CMG            Mar 06     Customer satisfaction increased                                       4,5,6,7
CORE VALUE – COMMUNICATING WELL
    •   Draft and implement Communications Strategy                             CPM            Aug 04     Increased customer awareness and improved value for money             2,4
    •   Review internal staff and Member communications                         CPM/HLDS       Sept 04    Improved staff survey results, better informed staff                  2
    •   Improve communications with hard-to-reach groups                        CPM            Dec 04     Equitable service delivery                                            2,6
CORE VALUE - HAVING WELL TRAINED AND VALUED STAFF
    •   Equalities policy reviewed and new initiatives implemented              HPeS/CPM       Dec 04     Equitable service delivery                                            6
    •   Achieve IiP Accreditation                                               HPeS           Sept 04    Improved staff morale and engagement                                  6
    •   Implement initiatives arising from staff survey                         CMG            Ongoing    Improved staff satisfaction                                           9
CORE VALUES - BEING OPEN AND HONEST/CONTINUALLY LEARNING
                  AND IMPROVING
    •   Review overview and scrutiny committee role                             HLDS           July 04    Improved performance monitoring, challenge & community leadership     1,3,8,9
    •   Implement Member training and development programme                     CX             Aug 04     Improved Member awareness                                             1,9
    •   Improve evaluation of training and induction programme                  HPeS           Dec05      Efficiently training staff                                            9
    • 	 Pursue quality initiatives/accreditation in priority areas 
            OMG            Mar 05     Improved performance in priority areas                                7,8,9
    •   Implement and monitor new complaints system                             CPM 
          July 04    Learning Council with a no blame culture                              9
    •   Develop a learning culture                                              CMG/Exe        Mar 05     Confident Council with a no blame culture                             9
                                  Action                                          Lead             Target                                       Outcome                      Theme
                                                                                Officer(s)          Date                                                                      Ref
CORE VALUE - STRIVING FOR EXCELLENCE
    • Embed existing Performance Management Framework                         CMG                Ongoing       Improved performance and change in culture                    5,8
    • Ensure better use is made of performance information                    CMG/Exe            Oct 04        Improved performance                                          5
    • Improve performance in top quartile and establish realistic targets     CMG                Sept 04       Enhanced performance in more services                         6
    • Sustained improvements to performance in priority areas                 CMG                Mar 05        Improved PI performance and customer satisfaction             7
    • Develop PI’s for Senior Management                                      CMG                Sept 04       Increased staff satisfaction and performance                  6
    • Service Standards reviewed                                              CMG                Mar 04        Increased and more responsive performance                     7
    • Embed Risk Management in all teams                                      CMG                Sept 04       Full staff ownership of risks                                 5
                                                                              CMG                Mar 05        Management consistency and improved performance               5
    • Tackle under-performance consistently
CORE VALUE - WORKING IN PARTNERSHIP
    • Support work of Forest of Dean Partnership in implementing and          HRS/CPM/CX         Mar 05        Improved quality of life for local population
      reviewing Community Plan
    • Implement Procurement Strategy                                          CMG                Sept 04       More cost-effective service provision
    • Improve liaison with Town and Parish Councils and community             CX/CPT             Dec 04        Improved satisfaction ratings with Town and Parish Councils   1
    • Enhance partnership working at a regional level                         CMG                Mar 05        Improved funding opportunities                                1
CORE VALUE - SUSTAINABILITY
    • Implement Economic, Tourism, Housing and Crime & Disorder               HRS / HHL          Various       Achieving Corporate Plan outcomes and measures of success     1,2,3,10
      Strategies
    • Work with MCTI Partnerships to regenerate towns                         CMG                Various       Achieving Corporate Plan outcomes and measures of success     1,2,5,10
    • Implement Action Plans for Diagnostic assessments & self-assessment     CMG                Various       Improved customer satisfaction and performance                1,2,3,10
      including:
  •   Public Spaces
      a) Develop a Public Space Strategy. (b) Develop street audit
      programmes with local communities. c) Develop a comprehensive
      computer based land management system.
    • Balancing Housing Markets
    • a) Develop housing initiative within the LSP. b) Re-draft the housing
      strategy. c) Work with PCT on older persons’ housing strategy.
    • Increase use of S.106 agreements for sustainable outcomes (including    HHL / HPS          Various       Maximised use of planning gain                                7,10
      Affordable Housing provision)

Key:                                                                      Theme Reference (to Self-Assessment)
        MT               Management Team
        CMG              Corporate Management Group                               1.         Ambition
        H of S           Heads of Service                                         2.         Prioritisation
        CPT              Corporate Policy Team                                    3.         Focus
        Exe              Executive Committee                                      4.         Capacity
        RAP              Resources Advisory Panel                                 5.         Performance Management
        CPM              Corporate Policy Manager                                 6.         Achievement in quality of service
        CX               Chief Executive                                          7.         Achievement of improvements
        HPeS             Head of Personnel Services                               8.         Investment
        HLDS             Head of Legal & Democratic Services                      9.         Learning
        OMG              Operational Managers’ Group                              10.        Future Plans
        HRS              Head of Regeneration Services
        HPS              Head of Planning Services
        HHL              Head of Health & Leisure