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STRAIGHT TALK Powered By Docstoc
- A Course on Assertiveness INTRODUCTION Straight Talk teaches delegates about healthier relationships. It starts by helping delegates understand their preferred style during interpersonal interactions. Delegates learn why people act counter-productively in relationships and they gain a better idea of events and issues that trigger their negative responses. Delegates learn the difference between being aggressive, manipulative, passive and assertive. DURATION 2 days TARGET AUDIENCE Anyone who feels that an improvement in their interpersonal interactions would benefit themselves and their organisation. LEARNING OUTCOMES This course teaches delegates how to conduct their relationships in such a way that personal respect and dignity are maintained and a healthy working environment is developed. • The basic principles of healthy interactions • How to develop relationships based on mutual respect • Understanding your own tendencies during interpersonal stress and/or conflict • The verbal skills of saying what you mean • Dealing with "difficult" people • Dealing with specific situations · · · · Understanding criticism Making and refusing requests Giving and receiving feedback Dealing with aggressive, passive and manipulative people

In order to practically become more assertive (and less passive, manipulative or aggressive), delegates consider the following: • their beliefs about themselves and the world (i.e. their world view) • their general and job rights • the extent to which they feel in control of their lives • the vision they have of what they would like to be • the specific behaviours that characterise assertive behaviour

COURSE METHODOLOGY The course uses a combination of individual and group exercises that allow delegates to explore problem areas in detail. Delegates are encouraged to address actual problem interactions rather than generic case studies. What are some of the changes that you could expect to see as delegates become more assertive? (Among others, any or all of the following may occur) • Delegates become easier to deal with as they are increasingly straightforward and consistent • they have fewer aggressive outbursts • they become less reserved and shy • they will say what they think more often • they will avoid manipulating others, i.e. making others feel guilty, anxious and/or stupid • they will stop trying to always be "nice" and they will say no when they have to • they will try increasingly to act in ways that increase their respect and liking for themselves • they will take responsibility for themselves and leave others to do the same • they will try to avoid playing politics in an organisation How should you support and assist someone who has been on Straight Talk? • Suspend your pre-conceptions about them and allow them to change • Understand that becoming more assertive may be difficult and that one may resort habits every now and then • Ask them to share what they have learnt and discuss the kind of support they would like to old

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Description: STRAIGHT TALK