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					Headings to include in                                   Alternatives
your resume
                                                                                                                                             Resume Writing 
                                                         Other headings 
                                                         Academic Background                                     A resume is the accepted way of presenting in a concise, ordered, and factual form, the key aspects of your
A possible set of headings using the reverse                                                                     education, work experiences, interests, and related activities.
chronological order format for education and             Career Achievements
work history are as follows:                             Career Objective
                                                         Community and Professional Involvement                  As employers may have many applications to read in a short time, your resume should be presented in such a
                                                         Educational Background                                  way that they can locate the information they are looking for quickly and easily.
Personal Details:                                        Leisure Activities
Name: all in bold, surname in CAPITALS                   Personal Information                                    In Australia, a standard resume for a graduate is usually three pages; it may extend to four (or five) pages if your
Address: Semester and Home – be explicit so you can      Professional Highlights                                 education or work history is extensive. In other countries, the accepted number of pages may vary (in the USA
be contacted easily                                      Professional Experience                                 only one page is expected). In countries like Singapore much more personal detail is required than listed below.
Telephone: semester and home contacts; fax and           Professional Skills
email (if available)                                     Research Interests                                                To assist you with career planning it is recommended that you access the Planning Your Next
                                                         Research Skills                                                   Career Move Blackboard site, under Plan your career in the Course/career planning section of
Optional details (usually not included)                  Special Skills                                                    the C&E website. For information on resume writing, select Applications and/or Workshops &
Nationality: optional – but may be included if           Specialists Knowledge & Skills                                    workbooks under the Getting a job section of the C&E website.
employer confusion, regarding nationality, is likely
                                                         Action, Skill, Achievement 
Education:                                               analysed               arranged                          What to include in your resume
Tertiary: provide as many highlights as possible         assembled              conducted
Secondary: provide limited information only              created                delegated                          •   The examples provided in this handout use               •   It is usual to include a letter of application
Awards/Achievements: educational awards                  demonstrated           developed                              reverse chronological order to present, as                  when sending your resume to potential
                                                         established            evaluated                              succinctly as possible, education and work                  employers or when responding to an
Computer skills: competent/familiar
                                                         examined               formulated
Other Qualifications/Skills: foreign languages –                                                                       histories. Key dates are used to organise the               advertisement.
                                                         generated              influenced
fluent/studied/familiar                                  initiated              improved
                                                                                                                       information using this format (alternative
                                                         liaised                managed                                methods of presentation are provided in                 •   You may or may not wish to add a cover page
                                                         monitored              negotiated                             other publications).                                        to your resume. Although it may enhance the
Personal Profile:                                        originated             planned                                                                                            appearance of your resume, it may mean that
Optional: 3-4 bullet points detailing your career        presented              promoted                           •   It is important for graduates to attach a                   the employer has more pages to read and
interest area and relevant skills you have to offer      reconciled             reorganised                            certified photocopy of their most recent                    therefore less time to become familiar with the
(technical and personal)                                 researched             reviewed                               official Academic Record. Downloading a                     content.
                                                                                                                       copy of your Academic History from your
Work History:                                            Other methods/strategies                                      Personal Profile on QUT Virtual may be                  •   Include life experiences such as leadership roles,
Career related: indicate career related skills                                                                         acceptable to most employers as a                           community contributions, travel and languages
                                                         Instead of, or as well as, listing your education and         substitute for an official Academic Record in               in a concise manner.
Other: provide limited information only                  employment history in sequence, you may wish to               the first instance.
                                                         provide a summary of your skills. For example:                                                                        •   Sometimes you will also need to include a
Life Experiences:                                                                                                  •   If you have one outstanding work-related                    completed application form and/or your
Include extra-curricular activities, leadership roles,   Academic skills                                               reference, you may also wish to attach it                   response to the key selection criteria as
community contributions, travel                          •   research                                                  as an appendix to your resume.                              separate documents.
                                                         •   problem solving/analysis
                                                         •   report writing                                        •   You should also compile an Interview
Achievements:                                                                                                          Portfolio, which contains the originals of all
Optional – community and sporting                        Public relations skills                                       possible relevant documents for
                                                         •   planning promotional & financial campaigns                presentation at an interview.
Memberships:                                             •   writing media releases, speeches &
Include student affiliations, community, and                 publications
professional                                             •   production and scripting of audio visuals             What to leave out of your resume: 
                                                         •   survey and market research
                                                                                                                   The general answer is:                                    This usually means leaving out information such as:
                                                         •   formal presentations
Referees:                                                                                                            • Anything that is not relevant to the                          Date of birth
                                                                                                                         position you are applying for, and                          Marital status
Usually two or three – work related is best              Knowledge of business management
                                                                                                                     • Anything that could prevent you from                          Whether you have children
                                                         •   management & administration
                                                                                                                         being offered an interview                                  Religious background
                                                         •   market analysis and management
Reference:                                               •   planning and managing promotional strategies
                                                                                                                   For each section of your resume ask yourself                      Health status
Optional – only if it is outstanding                                                                                 • Is this relevant?                                             Disability
                                                         •   budget preparation
                                                                                                                     • Could it be perceived negatively?                             Political affiliation
                                                                                                                     • Can I work this in a positive way?                    Get feedback, but if in doubt – leave it out
                                                         Personal skills
                                                         •   verbal reasoning
                                                         •   tact and diplomacy
                                                                                                                                                                                                                                                                                                                                  RESUME TIP 1:
                                   Page 1                                                       Sample Resume – General Example                                                                                                                                    Page 3                                                         Only use relevant contact
                                                                                                                                                                                                                                                                                                                                  information – it’s not necessary to
                                          RESUME                                                                                                                                                                                                                                                                                  include your date of birth, marital
                                     Lucy Mai NGUYEN
                                                                                                                                                                                                                                                                                                                                  status, etc. Make sure you have a
                           62 Staghorn Drive, BALMORAL Q 4125
                                  07 3341 4333 (Semester)                                                                                                                                                          Voluntary Work                                                    Voluntary work                               professional email address –
                                                                            Cover page?                                                                                                                                                  Assisting with computer training at
                                                                                                                                            Page 2
                              51 Ascot Street, GYMPIE Q 4875
                                   07 5286 2322 (Home)                                                                                                                                                                                   Woolloongabba Job Club                      Don’t forget to include your                 maybe set one up specifically for
                                                                            You may wish to                                                                                                                                                                                          voluntary work.                              your job search correspondence.
                                 l.nguyen@student.qut.edu.au
                                                                            design a simple cover                                                                                                                  EXTRA CURRICULAR ACTIVITIES
                                Australian Permanent Resident               page for your resume.        Computer Skills
                                                                                                                                                                                                                               Member of School Social Committee
                                                                                                                                                                                                                               Participated in school musicals and choir
                                                                                                                             Competent using                         Familiar with
    EDUCATION                                                                                                                    Microsoft Word                        PhotoShop
                                                                                                                                                                                                                               Piano
                                                                                                                                                                                                                               Tennis
                                                                                                                                                                                                                                                                                                                                  RESUME TIP 2:
    Tertiary
    2006-2008        Bachelor of Business – Marketing
                                                                                                                                 Microsoft Access
                                                                                                                                 Microsoft Excel
                                                                                                                                                                       SPSS
                                                                                                                                                                       Nudist
                                                                                                                                                                                                                               Swim and attend the QUT gym                                                                        Remember to show highlights
                                                                                                                                                                                                                               Assist in the organisation and promotion of the QUT Ball
                     Queensland University of Technology
                                                                                                                                                                                                                               Listen to classical and contemporary music                                                         from your course. Think about key
                     Secondary Major – Management                                                        Other Qualifications/Skills
                     (expected completion date – November 2008)                                                                                                                                                                                                                                                                   assignments, individual or group
                     (You may wish to include a 4/5 line description of the degree here)
                                                                                                                            Foreign language skills
                                                                                                                                  fluent in Cantonese
                                                                                                                                  familiar with Mandarin
                                                                                                                                                                                Achievements…                      MEMBERSHIPS
                                                                                                                                                                                                                                            2007-2008                     Business Student Association (BASS)                     projects, presentations, grades –
                     High Distinctions                                                                                            studied French to Year 10 level               Are an excellent way to                                     2006-2008                     Borneo Students’ Association
                                                                                                                                                                                                                                                                                                                                  anything that makes you stand
                          Strategic Marketing
                          Consumer Behaviour                                                                                 Music
                                                                                                                                                                                prove your ability, so             CAREER GOAL                                                                                                    out!
                                                                                                                                  A.Mus A. Piano                                include them with your work                                 To put my studies and work experience skills into good use by
                                                                                                                                                                                                                                            combining my interests in management, marketing, and publications in a
                     Distinctions
                           Management, People & Organisation                                             WORK HISTORY                                                           and education.                                              relatively large company with an eventual opportunity to work overseas.
                                                                                                                                                                                                                                                                                                                                  RESUME TIP 3:
                                                                                                                                                                                                                                                                                                                                  Bold subject matter such as
                                                                                                         Career related
                     Credits and above in over 65% of subjects                                                                                                                                                     REFEREES
                                                                                                         2008                Administrative Assistant (vacation – 8 weeks)
                     Course GPA – 5.2 (scale 1-7, 7 highest)
                     (see attached Academic Record/History)
                                                                                                                             Dept of Local Government & Planning – Brisbane                                                     Mr Ross Maynes              Dr Mary Green                Ms Pat Dayson                            course or job title, University or
                                                                                                                             Skills Developed/Responsibilities
                                                                                                                                                                                                                                Office Manager
                                                                                                                                                                                                                                Myer Department Store
                                                                                                                                                                                                                                                            Senior Lecturer, QUT
                                                                                                                                                                                                                                                            School of Management
                                                                                                                                                                                                                                                                                         Quality Manager
                                                                                                                                                                                                                                                                                         Fastfoods Inc.                           employer name.
                     Team Projects                                                                                                  preparation of daily correspondence                                                         25 Truk Street              GPO Box 2434                 Fairfield Road
                         Retail analysis for Country Road Australia                                                                 reception work and attending to clients                                                     COORPAROO Q 4152            BRISBANE Q 4001              FAIRFIELD Q 4215
                         Public relations campaign for Sportsleaf                                                                                                                                                               Tel: 07 3777 5990           Tel: 07 3864 0000            Tel: 07 3589 1258
                                                                                                                                    compilation of survey work
                                                                                                                                                                                                                                                                                                                                  RESUME TIP 4:
                                                                                                                                                                                                                                Fax: 07 3777 5327           Fax: 07 3864 1111            Fax: 07 3259 1247
                                                                                                                                    preparation of an environmental impact report
                     Special Interest Area
                          Strategic Planning                                                             2006-2007           Sales Assistant (casual – 15 hours per week)                                                                                                                                                         It doesn’t matter if your
    2005             Associate Diploma in Management
                                                                                                                             Myer Department Store – Carindale                                                                                                                                                                    experience us paid or unpaid – it
                                                                                                                                                                                                                   REFERENCE
                     Southbank Institute of TAFE                                                                             Skills Developed/Responsibilities                                                                              One selected reference from Ross Maynes is attached.                                  has all helped you to develop your
                                                                                                                                                                                                                                                                                                                                  professional skills. Use a heading
                     (Transferred to QUT after first year)                                                                          customer relations and extensive sales experience                               
                                                                                                                                    administration of records for three sections
    Secondary                                                                                                                       cash register transactions                                                                                                                                                                    such as Professional Experience to
    2001-2005        Year 12 Senior Certificate
                                                                                                                                                                                                                                                                                                                                  include any voluntary work,
                                                                                                                                    displays and visual merchandising
                     Gympie State High School                 Headers & Footers                                                     product knowledge and training seminars conducted                              Reference or Referee? 
                     Overall Position (OP) – 5                                                                                      supervised and organised competitions                                                                                                                                                         practicum placements, work
                                                              Don’t forget to include a header                                      conducted stock-take and ordering                                              Referees are people who can comment in a positive manner
                     Very High Achievements                                                                                                                                                                                                                                                                                       experience or paid work related to
                                                              or footer with your name and                                                                                                                         about your work and academic skills and personal qualities.
                          English                                                                                            Achievements                                                                                                                                                                                         your degree. Make sure you’ve
                          Economics                           page number.                                                       Staff member of the Month Award                                                   Be sure to inform your referees of the positions for
                                                                                                                                                                                                                                                                                                                                  developed and demonstrated in
    Awards/Achievements                                                                                                                                                                                            which you are applying.
                          Completed “Teamwork in Action” and “Leadership” Business
                                                                                                         2005-2006           Promotional Hostess (casual – 4 hours/week for 20 weeks)
                                                                                                                             Billabong Family Bistro – Gympie
                                                                                                                                                                                                                                                                                                                                  these roles.
                          Advantage modules
                          Harcourt Australia International Marketing Prize                                                   Skills Developed/Responsibilities                                                     References are written. They should only be used if they
                                                                                                                                                                                                                                                                                                                                  Don’t underestimate the value of
                          Year 12 Economics Award                                                                                  promotion of Billabong restaurant
                                                                                                                                                                                                                   are outstanding.
                          School Prefect
                          School Debating Team
                                                                                                                                   entertainment of children at the restaurant for special occasion                                                                                                                               “non-degree-related
                                                                                                                                   party groups
                                                                                                                                   compèred and promoted shows                                                                                                                                                                    employment”. You will have
                                                                                  Page 1 of 3
                                                                            Lucy Mai NGUYEN              Other                                                                      Similar jobs…                                                                                                                                 gained valuable skills that are
                                                                                                                                                                                                                                                                                                           Page 3 of 3
                                                                                                                                                                                                                                                                                                                                  professional roles, so use this
                                                                                                                                                                                    It is acceptable for you to
                                                                                                                             Waitress (casual – 4 hours/week)                                                                                                                                        Lucy Mai NGUYEN
                                                                                                         2006
                                                                                                         2004-2006
                                                                                                                             Terrace Coffee Lounge – Coorparoo
                                                                                                                             Sang Pho Takeaway Restaurant – Gympie                  group like jobs together.                                                                                                                     opportunity to promote yourself to
                                                                                                                                                                                                                                                                                                                                  your future employer.
                                                                                                                              Skills Developed/Responsibilities
                                                                                                                                    attending to clients and dealing with any customer
Resume layout and formatting:                                                                                                complaints

•     Minimum margins: 2cm. Preferably set margins at 2.5 or 3.0cm.
                                                                                                                                    following instructions from the kitchen staff and manager
                                                                                                                                    utilised financial management skills in handling and totalling
                                                                                                                                    the money at the end of each shift
                                                                                                                                                                                                                                                  Academic Record                                                                 RESUME TIP 5:
•     Check that the completed document is free of all spelling and grammar                                                                                                                                        Attach a copy of your current Academic Record that has been                                                    Make sure you keep your referees
      errors.                                                                                                                                                                                                      certified by a Justice of the Peace or Careers & Employment                                                    informed of the positions you are
•     Include a header or footer including your name and page number.                                                                                                                Page 2 of 3                   staff.                                                                                                         applying for, so that they are
•     The chosen font type for your resume should be easy to read. Fonts                                                                                                       Lucy Mai NGUYEN
                                                                                                                                                                                                                                                                                                                                  prepared for when an employer
      generally used include Arial or Times New Roman. Fonts similar to                                                                                                                                            The Statement of Results the Institution sends you at the                                                      contacts them to find out more
      these should be considered and are acceptable.                                                                                                                                                               completion of each semester is not considered an Academic                                                      about you. It’s a good idea to
•     Restrict font size to 10, 11 or 12 point.                                                                                                                                                                    Record and may be unsuitable to send with an application.                                                      send then an updated resume and
•     Use tabs and columns for a neat layout.
                                                                                                                                                                                                                                                                                                                                  copies of your application letter,
•
•
      Select one or two heading styles to be used throughout your resume.
      Check layout; try to avoid breaking sections and bulleted lists across
                                                                                                    Online Resume Builder                                                                                          In many instances, employers will accept a copy of your                                                        responses to selection criteria etc,
                                                                                                    The QUT Resume Builder assists you with your resume preparation. This                                          Academic History, downloaded from your personal profile on                                                     whenever you apply for a position.
      page breaks.
                                                                                                    resume builder assists you in writing your basic resume. Once completed,                                       QUT Virtual, as a substitute for an actual Academic Record.
•     Use concise language and excellent English.
•     Laser-print all copies on good quality A4 paper.                                              you are encouraged to further enhance the layout and give your
                                                                                                    personalised touches to it. Instructions are provided to assist you to                                                                                                                                                              Academic
                                                                                                    download and convert the document to a Microsoft Word document.                                               Other possible enclosures to your resume:                                                                              Record

Design Tips:                                                                                                                                                                                                                                                                                                                                               One
                                                                                                                                                                                                                                                                                                                                                         Selected
•     Experiment with design features such as coloured headings,                                                                                                                                                                                                                                                         Resume                         Reference
      watermarks and borders. Microsoft Word has formatting and design tools                                                                                                                                                                    Application                    Key                               Cover
                                                                                                                                                                                                                       Letter
      to help you create these.                                                                                                                                                                                                                   Form                       Selection                           Page
•     If you are required to (or choose to) include a photograph of yourself,                       Resume Checking Service                                                                                                                                                   Criteria

      it should fit within the following specifications:                                            After you have checked for all of these things, submit your resume to be
         o    No larger than passport photo size (approx. 3 x 4cm)                                  checked by C&E. The checking service is offered throughout the year and
         o    Head and shoulders only                                                               has a 24-48hr turnaround. You can email your resume to
         o    Plain colour background                                                               careers@qut.edu.au, or drop it into the C&E office at Level 2, U Block,
         o    You should wear business style dress
                                                                                                    Gardens Point campus.
         o    Good quality copy (from scanner or digital photograph)
                                                                                                                                                                                                                                                        Only when required                                                            Optional

				
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