How Littleton Communicates Colorado Municipal League March 13, 2009 About Littleton Platted by Richard Little in 1872 Incorporated in 1890 Became the Arapahoe County seat in 1904 Population 41,610 Square miles 13.5 Seven member city council, 4 from districts and 3 at large, a traditionally conservative community How Littleton Communicates Littleton Calendar and Annual Report Annual Report required by Charter Photo contest draws about 300 entries, judged by Fine Arts Committee 15,000 printed and distributed at all city buildings and by sponsors The only city publication that accepts sponsors 2009 recipient of NAGC Blue Pencil award How Littleton Communicates The Littleton Report Bi-monthly 25,000 copies by mail Received by every postal patron in the city A 2005 poll found that 60% of respondents “always” read it and 22% did “most of the time” How Littleton Communicates Citizens Guide A to Z Published bi-annually following a city council election Inserted in the Littleton Report and delivered to every postal patron Contains phone, web address, email, maps and information about city and community programs How Littleton Communicates Littleton Map and Community Guide Contract with Mapsco for cartography Also has detailed map of Downtown Littleton 2009 recipient of NAGC Blue Pencil award How Littleton Communicates Youth Resources Directory Published bi-annually Inserted in the Littleton Report and delivered to every postal patron Contains information about youth programs in the community – sports, cultural, education, health care How Littleton Communicates Emergency Resource Guide Updated in 2008 36 pages Inserted in the Littleton Report and delivered to every postal patron Everything from tornadoes to terrorism but not tsunamis How Littleton Communicates Senior Services in Littleton Information on city and community resources for seniors Littleton has a fairly high median age Developed following survey How Littleton Communicates Historic Walking Tour Brochure Available at DMCVB at DIA and Downtown Denver Tour begins and ends at Downtown Littleton light rail station Describes the Main Street Historic District and the designated landmark buildings How Littleton Communicates City Council Workshop Report Published annually following the council workshop Available on the website Mailed to “stakeholders” with cover letter from mayor How Littleton Communicates Crisis Communications Plan Published in 2008 An internal document for city council and department directors Partnership with Arapahoe County and Greenwood Village to operate from the same plan How Littleton Communicates Surveys Inserted in Littleton Report – senior services, Comp Plan April 2009 Telephone polls – Channel 8, police building How Littleton Communicates Public Forums Two held in Feb. 09 on Historic Preservation Personal invitations, press releases, posters, website and email More than 100 people attended each More to come in 09 on Comp Plan update How Littleton Communicates Website – www.littletongov.org Established in 2000 More than 1,800 pages One Webmaster Some rights given to City Clerk, Library, Fire, Business/Industry Affairs, Human Resources How Littleton Communicates Unique features of www.littletongov.org Cupola Cam Mounted in the courthouse cupola Voted one of the top 5 scenic views in the area by Metrobeat TV Visitors can pan, zoom, or view preset shots Averages 150 visitors per day! How Littleton Communicates Unique features of www.littletongov.org Feedback Form Forwarded to the appropriate staff and/or city council member(s) 544 forms submitted in 2007, 122 in 2008 How Littleton Communicates Unique features of www.littletongov.org Granicus “Live” streaming launched January 09 440 visitors in 2 months! Viewers can see minutes and other written documents alongside video of meeting Clickable How Littleton Communicates Channel 8 Full time Video Producer position from 2000-2004 Went dark from 20042006 Resumed in 2006 with contractor producing “live” city council meeting coverage, $175 per meeting How Littleton Communicates Added Planning Commission in 2007, Study Sessions in 2008 and Liquor Authority in 2009 Resumed bi-monthly, 15-minute Littleton! Show in 2009 How Littleton Communicates Channel 8 A 2005 telephone poll of cable subscribers found 10% watch daily, 40% every few days, and 50 percent once a month! How Littleton Communicates 19% said the quality was excellent, 57% said it was good Their favorite shows? Bulletin Board – 22% Littleton Show! – 17% Council Meetings – 9% Planning Comm. – 5% How Littleton Communicates New city council in 2007 ran on a platform of more openness Wasn‟t about secrecy… more ACCESS to decisions - televised, web accessible, and posted in more buildings What changed Agendas and minutes of all 14 boards and commissions are taken and posted on the website How Littleton Communicates What changed Board and Commission interviews are open to the public and televised “live” Equipped the community room to televise meetings Began televising all city council study sessions Began televising all planning commission meetings and study sessions “Live” streaming with Granicus Printed agendas, ordinances, etc. are posted at library, courthouse and city hall Staff awareness that transparency is a high priority How Littleton Communicates New for 2009 – 24-hour Video Bulletin Board System Web-based, allows staff to access it from home, i.e. emergency messages in a blizzard Scheduler will allow replays of “live” meetings and adding programming from other sources, i.e. RTD, DRCOG, etc. How Littleton Communicates What we‟ve learned… Use the PEG fund to purchase equipment for the government cable channel Save $$$ hiring freelancers/contractors Cross train existing staff, three employees plus contractor doing the work of a FTE Technology is becoming more simplified, many systems are web-based Figure out a way to get „er done! How Littleton Communicates Talk to others in local government, there is a wealth of talent, experience and free advice PowerPoint available on CML website Copies of many print publications here Questions??? Thanks for listening!