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					Quality peer review in an ICT Faculty: Lessons learnt
ME Herselman

Agenda
• • • • • • • • Faculty of ICT @TUT Peer reviews over 2 years Challenges Consequences Lessons learnt Successes Conclusion Questions
Faculty of Information and Communication Technology 2

Faculty of ICT @TUT
• Faculty consist of 155 staff members • Across 6 different campuses
– – – – – – Pretoria Soshanguve Ga-Rankuwa Polokwane Nelspruit Witbank

• 7 different departments • 9 different programmes
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Faculty of Information and Communication Technology

Peer reviews over 2 yrs
• Arrange own internal peer review by same Faculty from another institution with similar programmes (NMMU) in 2004 • One year after merger of 3 Technikons • Another peer review in 2005 arranged by Directorate of Quality Promotion (QP) @TUT on all campuses of the Faculty

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Challenges
• • • • • • • • • • • • Motivating HODs and staff to get all evidences ready according to a process and format (HEQC) Getting buy-in from all staff for accountability and ownership of SE Develop an action plan with deadlines Develop own example for programme and course reviews with evidence Visiting all campuses to mobilize and show examples of a programme review as well as course review Develop templates for study guides, programme files, course files, boxes of evidence (past 2 yrs), develop student assessment form electronically. Get every Department to number each document (develop own system) Identify champions on each campus and in every Department Weekly meetings to iron out difficulties (video conferencing) Student to develop website and CD Develop processes and structures Incorporating industry partners in review panels (payment??)
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Faculty of Information and Communication Technology

Course reviews
• What should be in my course file?
– – – – – – – – – – – – Organizational structure Study guide Tests with memos Moderation reports (3rd and 4th year subjects only) Examples of assignments +assessment/evaluation grid Class lists – signed Student feedback summary – HOD signature Prospectus Student profile Through-put rates for course Self evaluation report and improvement plan Handbook/textbook
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Boxes for courses
• What should be in the boxes?
– Student files for each individual student – Use A3 fold into A4 and label it with student name, number – All assessments (tests, class tests, assignments – practical or theory) – Student feedback – Sick notes – Class lists

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Consequences
• Arrange peer review panels to be representative of all stakeholders (industry, students, other HEI reps, internal) • Copying of example without changes to specific programme • Student involvement - communication • Deadlines • Redefining roles of subject heads and HODs • Re-generation of paper • Ownership and commitment • Time management
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Lessons learnt
• • • • • • • • • • • • • • Should be centrally coordinated Colour-coding works well Communication essential Regular training sessions on HEQC concepts, document explanation and importance of quality audits Learn from other’s mistakes Involvement and commitment of all Trust Assistance, examples and templates Sensitive to misunderstandings/misinterpretations and total control Stick to deadlines Update MIS Liaise closely with Directorate QP for feedback, support, assistance Double check industry involvement and commitment Motivate and give recognition

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Centrally coordinated
• Buy for each department the following:
– Files for programmes (big ones e.g. MTech IT) – Files for courses (smaller ones, e.g. DSO30BA) – Labels for each and for boxes and print them for you – Inside files the different subsections – differentiate between semester 1 and 2 – Boxes for evidence
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Successes
• First peer review
– Complemented on processes, course review system, evidence provided, SE reports, improvement mechanisms, honesty, ownership, loyalty and management – Recommendations on issues like staff development, general communication, community involvement, internal moderation.

• Second peer review
Attended to all 1st peer review recommendations Staff more motivated – been there already Finalization of all issues not addressed during 1st review Each programme more in-depth analysed Feedback from industry and other HEI partners recommended Final SE report compiled by QP and was positive, still things to address – Institutional audit in 2007 – – – – – –
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Faculty of Information and Communication Technology

Conclusion
• • • • • • • Always had SERTEC as QA body Process development essential Champions essential Management commitment Apply technology to streamline process Communication with all stakeholders Accountability vs ownership
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Questions
• ???

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