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Eventticketing2008amendment1

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					College of Charleston
Request for Proposal Amendment #1

Solicitation Number Date Printed Date Issued Procurement Officer Phone E-Mail Address

08.42.CW.P.T5 04/01/2008 04/01/2008 Cynthia M. Washington 843-953-5510 washingtonc@cofc.edu

DESCRIPTION: Ticketing System The Term "Offer" Means Your "Bid" or "Proposal". SUBMIT OFFER BY (Opening Date/Time): April 8, 2008/2:00PM EST See "Deadline For Submission Of Offer" provision QUESTIONS MUST BE RECEIVED BY: Mar 26, 2008/10:00AM EST See "Questions From Offerors" provision NUMBER OF COPIES TO BE SUBMITTED: TECHNICAL PROPOSAL: ONE (1) ORIGINAL HARD COPY AND SIX (6) HARD COPIES (Marked “COPY”) COST PROPOSAL: ONE (1) ORIGINAL HARD COPY (Submitted in separate, sealed envelope) TECHNICAL &COST PROPOSAL: ONE (1) REDACTED CD COPY Offers must be submitted in a sealed package. Solicitation Number & Opening Date must appear on package exterior. SUBMIT YOUR SEALED OFFER TO EITHER OF THE FOLLOWING ADDRESSES: USPS MAILING ADDRESS: College of Charleston Procurement Office 66 George St Charleston SC 29424 PHYSICAL ADDRESS: (COURIER/HAND-CARRY) College of Charleston Procurement Office Rm B53 160 Calhoun St Charleston SC 29401

See "Submitting Your Offer" provision CONFERENCE TYPE: None Scheduled LOCATION: Not Applicable DATE & TIME: As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions AWARD & Award will be posted at the Physical Address stated above on 05/02/2008. The award, this solicitation, and any AMENDMENTS amendments will be posted at the following web address: http://www.cofc.edu/~procure You must submit a signed copy of this form with Your Offer. By submitting a bid or proposal, You agree to be bound by the terms of the Solicitation. You agree to hold Your Offer open for a minimum of thirty (30) calendar days after the Opening Date. NAME OF OFFEROR (Full legal name of business submitting the offer) OFFEROR'S TYPE OF ENTITY: (Check one) □ Sole Proprietorship AUTHORIZED SIGNATURE (Person signing must be authorized to submit binding offer to enter contract on behalf of Offeror named above.) TITLE (Business title of person signing above) PRINTED NAME (Printed name of person signing above) DATE SIGNED □ Partnership □ Corporation (tax-exempt) □ Corporate entity (not tax-exempt) □ Government entity (federal, state, or local) □ Other _________________________ (See "Signing Your Offer" provision.)

Instructions regarding Offeror's name: Any award issued will be issued to, and the contract will be formed with, the entity identified as the offeror above. An offer may be submitted by only one legal entity. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc. STATE OF INCORPORATION (If offeror is a corporation, identify the state of Incorporation.) TAXPAYER IDENTIFICATION NO. (See "Taxpayer Identification Number" provision) COVER PAGE CIO (JAN. 2006) STATE VENDOR NO. (Register to Obtain S.C. Vendor No. at www.procurement.sc.gov)

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College of Charleston

08.42.CW.P.T5 (Amendment #1)

AMENDMENTS TO SOLICITATION (AUG 2004) (a) The Solicitation may be amended at any time prior to opening. All actual and prospective Offerors should monitor the following web site for the issuance of Amendments: http://www.cofc.edu/~procure/Solicitations.htm (b) Bidders shall acknowledge receipt of any Amendment to this solicitation (1) by signing and returning the Amendment, (2) by letter, or (3) by submitting a bid that indicates in some way that the bidder received the amendment.

This amendment is issued to answer questions submitted by potential offerors.

Questions submitted by Paciolan
Question 1. Can you provide current single and season ticket sales volumes, if possible by sales channels (box office, telephone, internet).

College’s Response: Men’s Basketball- 1900 Season Tickets (all by phone or mail) 50 single game for each of 4 games over break=200 (100 online, 100 box office) Women’s Basketball included in package Women’s Basketball- 1500 single game tickets over 14 home games (box office) Softball- 1 Season Ticket (phone) 700 single game tickets over 17 game season (Box Office) Baseball- 60 Season Tickets (Phone/mail) 15,000 single game tickets over 33 games 8,000 in internet sales 7,000 box office Men’s/Women’s Soccer- 3000 single game tickets over 12 home games (box office)

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Questions submitted by AudienceView
Question 2. Could you please let me know the volume of tickets sold annually across campus at the College of Charleston, as well as an overview of the different venues and their seating capacities? College’s Response: Men’s Basketball- 1900 Season Tickets (all by phone or mail) No single game tickets sold Women’s Basketball included in package Women’s Basketball- 1500 single game tickets over 14 home games (box office) Softball- 1 Season Ticket (phone) 700 single game tickets over 17 game season (Box Office) Baseball- 60 Season Tickets (Phone/mail) 15,000 single game tickets over 33 games 8,000 in internet sales 7,000 box office Men’s/Women’s Soccer- 3000 single game tickets sold for 12 games- box office Facilities: Carolina First Center (Open October 2008)- Will seat 5000 for men’s and women’s basketball starting in 2008-2009 season and volleyball starting in 2009-2010 season. This is a 2000 seat increase from the current John Kresse Arena. The Ballpark at Patriots Point- Holds 959 in reserved seating and a capacity for 500 general admission- This park is in the same complex with softball and soccer, they share a gate area as well as press boxes and locker rooms. The Softball Park at Patriots Point- Holds 500 general admission The Soccer Stadium at Patriots Point- Holds 1500 general admission.

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Questions submitted by Tickets.com
Question 3. Identify all the venues to be ticketed including: a. Capacity b. Events held in venue c. Number of scanners used/needed for ticket scanning and number of wireless access points/antennas in venue College’s Response: Carolina First Center a. 5000 b. Men’s and Women’s Basketball, Volleyball (non ticketed) c. 7-10 scanner, 3-4 access points The Ball Park at Patriots Point a. 959 reserved, 500 General Admission b. Baseball c. 3 scanners, one access point

The Softball Park at Patriots Point a. 500 b. Softball c. 3 scanners, one access point

The Soccer Stadium at Patriots Point a. 1500 b. Men’s and Women’s Soccer c. 3 scanners, one access point

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Question 4. Identify the box office(s) requiring ticketing including: a. Number of ticketing stations b. Number and type of current/needed ticket printers c. Number and type of current/needed credit card swipe readers College’s Response: Carolina First Center (Main Box Office) a. 4 ticketing stations b. 2 boca ticket printers c. 1 credit card scanner current/4 credit card scanners needed Patriots Point (Game Day only box office) a. 4 ticketing stations b. 1 boca printer c. 1 credit card scanner

Question 5. Identify the number of administrative (non-box office) users requiring access to the ticketing system. College’s Response: The number of administrative (non-box office) users requiring access to the ticketing system is five (5).

Question 6. What is the total number of concurrent users that would be logged into the system at a peak time? College’s Response: The total number of concurrent users that would be logged into the system at a peak time is five (5).

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Question 7. Provide 3 years of Athletic Department ticketing history including by sport/event: a. Number of total tickets sold broken out by season, student, group and single sales b. For the single sales, break out by sales channel – box office, Internet, phone, retail outlets, etc. c. What is the ticket price range and average ticket price for all events d. Do you anticipate a change in these figures for the upcoming seasons? College’s Response: a and b 2007-2008 Men’s Basketball (13 games)- 1900 Season Tickets (all by phone or mail) 50 single game for each of 4 games over break=200 (100 online, 100 box office) Women’s Basketball included in package 5300 students (free at gate with ID) 2600 Comp Tickets (box office) Women’s Basketball (14 games) - 1500 single game tickets(box office) 1400 Comp tickets (box office) 420 students (free with ID at gate) Softball (17 games)-1 Season Ticket (phone) 700 single game tickets (Box Office) 850 Comp tickets (box office) Baseball (33 games)- 60 Season Tickets (Phone/mail) 15,000 single game tickets (8,000 in internet sales, 7,000 box office) 1500 students (free at gate with ID) 5000 Comp Tickets (box office) Men’s/Women’s Soccer (12 games) - 3000 single game tickets (box office) 2006-2007 Men’s Basketball (13 games)- 1900 Season Tickets (all by phone or mail) 50 single game for each of 4 games over break=200 (100 online, 100 box office) Women’s Basketball included in package 5300 students (free at gate with ID) 2600 Comp Tickets (box office) Women’s Basketball (15 games) - 1620 single game tickets(box office) 1500 Comp tickets (box office) 440 students (free with ID at gate)

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Softball (18 games)-1 Season Ticket (phone) 750 single game tickets (Box Office) 900 Comp tickets (box office) Baseball (33 games)- 30 Season Tickets (Phone/mail) 12,000 single game tickets (2,000 in internet sales, 10,000 box office) 1500 students (free at gate with ID) 5000 Comp Tickets (box office) Men’s/Women’s Soccer (12 games) - 3000 single game tickets (box office) 2005-2006 Men’s Basketball (15 games)- 1200 Season Tickets (all by phone or mail) 1200 single game tickets (200 online, 1000 box office) Women’s Basketball included in package 2700 students (free at gate with ID) 2600 Comp Tickets (box office) Women’s Basketball (13 games) - 1400 single game tickets (box office) 1300 Comp tickets (box office) 400 students (free with ID at gate) Softball (14 games)-2 Season Ticket (phone) 600 single game tickets (Box Office) 750 Comp tickets (box office) Baseball (33 games)- 30 Season Tickets (Phone/mail) 8,400 single game tickets (1000 in internet sales, 7,400 box office) 1500 students (free at gate with ID) 5000 Comp Tickets (box office) Men’s/Women’s Soccer (12 games) - 3000 single game tickets (box office)

c Men’s Basketball- $130 season ticket $10 adult, $8 child/senior- single game Women’s Basketball$5 adult, $3 child/senior

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Baseball2008 $70 season tickets $10 adult, $8 child/senior (Clemson, USC, Citadel) $5 adult, $3 child/senior (other games) 2005-2007 $70 reserved, $45 General Admission Season Tickets $5 Adult, $3 child/senior Softball $5 adult, $3 child/senior Men’s and Women’s Soccer $5 adult, $3 child/senior d – Men’s and Women’s Basketball will be moving from a 3000 seat arena to a 5000 seat arena. We also will be raising season ticket prices, but new prices have not been set yet. Question 8. Will the College consider using a vendor’s contract template as a starting point and adding in State/College mandated items? College’s Response: The College’s RFP, amendments to RFP, and record of negotiations shall constitute any resulting contracts. Question 9. From page 11 Student Component Needs, describe the “ability to track student attendance at non-ticketed events” and “ability to integrate with student ID card”. College’s Response: We would like to be able to scan a student ID at the gate and record how many and which students attend any sporting event, including events which are not ticketed. Integrating our information with the student ID card system would allow us to verify their college attendance and standing at the same time being able to reward the students with points for attendance of athletic events. Question 10. From page 12 Electronic Payments, describe the College’s Touchnet payment gateway. College’s Response: Touchnet is the College’s credit card processing system.

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Questions submitted by JumpTV
Question 11. On page 12, under “Security and Compliance Requirements”, can you expand on: Authentication of valid College of Charleston students and employees must be via LDAP services to the College’s Active Directory, via the College’s Cougar Trail web portal authentication, or via the College’s ID card system? College’s Response: If students or employees need to be identified for any purposes such as discount tickets, tracking of incentives/points, or other special promotions, then the validation must be done against the College’s local authentication files. Copies of this information will not be sent off-campus for validation at hosted site.

Question 12. What is the LDAP? Are students admitted to game through their ID cards? Does there need to be a constant connection to the card system? College’s Response: Students must have their ID cards swiped for validation against the campus Blackboard Idcard system when they pick up their tickets at the entrance at the time of the event. Athletics department currently uses a wireless scanner device to connect to the Blackboard system to validate these ID’s. If tickets need to simultaneously need to be scanned, it would be ideal to use the same scanners.

Question 13. Is College of Charleston agreeable to consider changes to your standard terms and conditions that are listed beginning on page 19? College’s Response: Please see response to Question 8 above.

Questions submitted by TicketReturn LLC
Question 14. Would failure to offer a Donor System with priority seating disqualify consideration of our response to RFP? Is this a mandatory requirement? College’s Response: No, we will not disqualify consideration of any response, but it will be reflected on the evaluation of the proposal.

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Question 15.

How many physical venues are proposed for licensing of the software and service?

College’s Response: There are two (2) physical venues for licensing of software and service. Question 16. How many paid events occurred at the College in the 2006 and 2007 calendar years? College’s Response: There were ninety-one (91) paid events.

Question 17. How many paid tickets were issued by the College in the 2006 and 2007 calendar years? College’s Response: There were 19,501 paid tickets issued.

Question 18. Please provide exact device operating system and complete technical specifications for Sequoia MC70 scanners owned by the College, sufficient for determination of compatibility and continued usage. College’s Response: Windows Mobile Question 19. If multiple MC70 device configurations are owned by the University, please provide specifications for each. College’s Response: NA Question 20. Please provide scope of work documentation for all proposed integration tasks associated with use of "First Sports, and existing donor system, Raisers Edge" or other campus systems. College’s Response: Integration will just require an information dump into a spreadsheet by the existing company and then be dumped into the new system. To fully integrate with Raisers Edge, ideally we will need a data bridge that will allow information to flow both ways. Question 21. If scope of work documentation is not available, is the University willing to address these provisions on a separate project and cost basis? College’s Response: We will be willing to consider other options for full integration.

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Question 22. Will the College assure support and cooperation of other vendors involved in integration projects, at no cost to the successful ticket services provider? College’s Response: Yes Question 23. Are touch-screen user interfaces required with use of "Touchnet’s WebServices API," where "vendor must consume said web services?" College’s Response: No Question 24. Please provide technical specifications and scope of work documentation, or advise whether this provision may be addressed on a separate project and cost basis. College’s Response: NA

Question 25.

Where TouchNet provides multiple service offerings, please provide detail of services utilized by the College, as they relate to this RFP. College’s Response: NA

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