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Student Support and Guidance Policy

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					Bournemouth University 2002/3

Policy for Student Support and Guidance,

POLICY FOR STUDENT SUPPORT AND GUIDANCE Approved 2003

1. Strategic Context The purpose of this policy is to ensure that a common framework for student support and guidance continues to operate across the University. The University’s Strategic Plan 2001/2-2005/6 aims to “support students to develop their knowledge, skills, experiences and personal attributes which will enable them to gain employment, pursue successful careers and make a broad contribution to society." It also identifies one of its strategic priorities as being to “maximise the potential of the individual student and student progression rates, through providing appropriate learning and pastoral support.” This means that, once students have taken up their place, the University has a duty of care towards them which is the responsibility of all staff to exercise. This duty of care is enhanced in the case of more vulnerable groups of students, such as those with disabilities. There is also legislation, for example, for disability and racial equality, which requires the University to meet specific obligations to ensure that students can successfully benefit from studying here. The high quality of the University’s provision for student support and guidance has been repeatedly and justifiably praised during subject reviews and in quality audit, but the Widening Participation agenda and the need to meet strategic targets will mean that the diversity of our student body continues to increase. This will bring further challenges for support and guidance, and it is the purpose of this policy to ensure that our approach to support and guidance continues to be of the highest quality. It does this by providing scope for a variety of approaches to be adopted by Schools to suit their needs at the same time as ensuring that there is an overall framework to provide parity of provision for students across the University.

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Policy for Student Support and Guidance,

2. The University’s approach to Student Support and Guidance 2.1 Scope of the Policy This policy applies to support and guidance for a wide range of academic and non-academic issues provided by staff in various roles in both Schools and Support Services. Support and guidance may be sought by students on specific academic issues or on more general learning support; on careers or on gaining paid employment, and on more personal issues relating to finance, immigration, accommodation, sport and leisure activities, counselling, medical matters, faith and religion, or child care. These services are offered within Schools, by central Support Services and by the Students’ Union and a range of staff in these locations have responsibility for providing support and guidance, including academic, administrative and support staff. The titles of the posts of staff offering support and guidance may differ between Schools and the organisation of the ways in which students can access support may vary, but this policy aims to ensure that a framework is available through which a consistent level of support is available to all students. Nevertheless, however clearly the responsibilities of different staff and services are articulated, it also recognised that student problems are often complex, with personal issues having an impact on academic performance and vice versa, so the boundaries between academic and non- academic support will inevitably be blurred to some extent. It is often the case that students approach a member of staff for support with whom they feel comfortable, rather than the relevant designated person, so all staff should be able to refer students to the most appropriate point of contact. 2.2. Operational Principles of the Policy The aims, objectives and implementation of the policy are underpinned by five principles. Student Support and Guidance should be:  Learner Centred – any information, guidance and advice provided should be aimed at enhancing students’ capability and fostering their personal autonomy; Confidential – the services offered should operate within established conventions of confidentiality on all personal and academic issues;

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Policy for Student Support and Guidance,

 

Impartial – support and guidance should be equitable, impartial and include referring the student on to other sources where appropriate; Accessible – guidance and support should be accessible to all students at all stages of their programme of study; and have regard for

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Equality and Diversity – support and guidance should be offered in accordance with the University’s policies on equality and diversity; Aims and Objectives of the Policy

2.3

The aims of the policy are to:  ensure that students and staff are aware of the nature, extent, purpose and location of all the services and facilities for guidance and support and how best to access and benefit from this provision when needed; enhance students’ overall experience of studying at Bournemouth University.

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The objectives are to:     ensure students are made aware of their first contact points for information on student support and guidance services; raise awareness among students and staff of the nature and availability of support services; encourage students to be pro-active in using the services; encourage successful completion of studies.

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Policy for Student Support and Guidance,

3.

Student Support and Guidance Framework

The following points constitute the Framework. Separate Guidance Notes provide more detailed information about its implementation. 3.1 At the time they first make contact with the University, students will be provided with: i. Guidance on which University services to contact to ensure that appropriate support is available to meet their needs when they take up their place, eg; International Office, Additional Learning Needs, Office of Lifelong Learning, Student Financial Support Adviser; ii. Relevant pre-arrival information from these services to assist students in their preparation prior to taking up their place. 3.2 On entry to their programme of study, students will be provided with: i. information about the range of support available within their School and from Support Services; ii. guidance on identifying the learning and assessment requirements of their programme and guidance on students’ own responsibilities in relation to successful completion of their programme; iii. in appropriate circumstances, guidance on clarifying their current skills, abilities, interests and learning achievements and in identifying their personal and learning needs for their studies; 3.3 During their programme of study, students will be provided with: i. access within their School to a designated person(s) who is/are able, as first point of contact, to offer information on policies, procedures, and resources related to student support and guidance;

ii. access within their School to reliable and valid academic advice and guidance at all reasonable times throughout the academic year; iii. access within their School to support and advocacy if they have a registered additional learning need or a disability; iv. access within their School to support and advocacy if they are an international student;

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Policy for Student Support and Guidance,

v. access within the University to a range of specialist personal guidance and support services including:
         

careers guidance; help in finding paid employment while studying; placement support; counselling; accommodation; medical and dental services; child-care facilities; guidance on faith and religion financial and legal advice; transport services.

vi. access within the University to a range of study guidance and support services including:
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learning to learn in an HE context; library and information skills; IT skills; language support; additional learning needs and disability support

vii. opportunities to evaluate and register their views on the support and guidance services provided by their School and by Support Services. 3.4 On exit from the university, students will be provided with: i. help in making further decisions about their future learning needs in light of outcomes achieved/anticipated; ii. guidance on gaining paid employment; iii. access to careers guidance for up to one year from the completion of their studies; iv. information about Alumni activities.

4.

Other resources This Policy for Student Support and Guidance is complemented by other University policy documents including:
 

Code of Practice: The Abuse of Alcohol by Students Code of Practice: The Abuse of Drugs by Students

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Policy for Student Support and Guidance,

   

University Rules Student Complaints Procedure Race Equality Policy Information for Students with Additional Learning Needs (Disability Statement)

Other resources relevant to this Policy include: QAA Code of Practice, Part 3, Students with a Disability DDA Part 4 Code of Practice

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