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					Technical Support Survey
1) What was your main reason for contacting technical support? 2) How did you contact technical support? Phone E-mail Other

Please tell us how much you agree or disagree with the following statements: 3) The amount of time I had to wait to speak with a technical support staff member was reasonable. Strongly agree Comments 4) The technical support staff was courteous. Strongly agree Comments 5) The technical support staff was knowledgeable. Strongly agree Comments 6) The technical support staff was helpful. Strongly agree Comments 7) The technical support staff explanations were easy to understand. Strongly agree Comments 8) The technical support staff was able to help me solve my problem quickly. Strongly agree Comments 9) Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?
Resolved by initial contact Transferred to another staff member Problem not resolved

Agree

Undecided

Disagree

Strongly disagree

Agree

Undecided

Disagree

Strongly disagree

Agree

Undecided

Disagree

Strongly disagree

Agree

Undecided

Disagree

Strongly disagree

Agree

Undecided

Disagree

Strongly disagree

Agree

Undecided

Disagree

Strongly disagree

Comments

Technical Support Survey
10) Was your problem resolved on the first contact to technical support or was additional technical support contact required?
Resolved by initial contact Transferred to another staff member Problem not resolved

Comments 11) Overall, how would you rate the quality of the assistance you received from technical support? Excellent Comments 12) Overall, how would you rate your satisfaction with the technical support services you received? Very satisfied Comments Satisfied Dissatisfied Very dissatisfied Very good Good Poor Very poor


				
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posted:12/12/2009
language:English
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