Product Manager Job Description - Download as DOC

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					TITLE:                                   Custom Journey Travel Planner (FIT)
REPORTS TO:                              Director of Vacation Planning
DEPARTMENT:                              Vacation Planning
FSLA STATUS                              Exempt




Position Summary
The Custom Journey Travel Planner is responsible for creating, managing and operating a diverse
portfolio of Custom and Private Travcoa journeys consistent with business objectives. The Custom
Journey Planner provides focused and tenacious oversight of customized itineraries to maximize
revenue and maintain proper cost controls and profitability. The Custom Journey Travel Planner
strives to identify and include unique, exclusive and cost-effective elements to further leverage and
maximize the guest experience. To be successful, the Custom Journey Travel Planner will combine
entrepreneurial creativity, first class service skills, and methodical fiscal management to create and
operate custom travel experiences, zero in on opportunities and solve business challenges.


The Custom Journey Planner provides end to end sales, service, and operation of private and highly
customized travel experiences.

The Custom Journey Travel Planner must partner productively and assertively with numerous outside
vendors and internal departments. The Custom Journey Planner provides personalized and intimate
travel planning for guests and travel partners. This position is multidisciplinary and requires broad
business management, and experience managing multiple projects.



Major Areas of Responsibility
            Proactively plans, develops, owns and manages compelling Travcoa journeys from inception.
             The Custom Journey Travel Planner will be responsible for understanding all aspects of the
             product and will be the primary source of information for all questions regarding the itineraries
             planned.
            Provide the Travcoa Level of Service desired for demanding, well-traveled and knowledgeable
             direct guests and Travel Partners. Utilize travel, world, and geographic knowledge to create
             custom itineraries. Coordinate operation of travel itinerary and maintain ownership of guest
             experience from initial contact to conclusion of travel.
            Partner with Product Managers to negotiate supplier rates and maintain comprehensive costing
             and budget data on each included component. Vigorously seeks to optimize and justify the
             price value equation on included journey components.
            Manages assigned journey operations from beginning to end according to an approved budget
             and communicates with suppliers, Travel Directors and others to ensure a successful journey.
            Maintains and inputs comprehensive journey data and component level pricing in reservations
             software.
            Continually solicits and evaluates input from a variety of sources to tweak, add value and
             optimize the guest experience.
            Seeks to understand emerging trends, opportunities and threats for assigned regions and
             keeps abreast of current product news and security issues.
            Provide workflow, product, and guest data to appropriate channels to enhance the overall
             operation.




Travcoa is an equal opportunity employer. All decisions affecting conditions of employment, including but not limited to hiring, terminations, promotions,
demotions, benefits, and compensation, will be accomplished without regard to race, religion, sex, age, marital status, veteran status, sexual orientation or disability.
            Responsible for performance, continuity and integrity of products, weekly tracking reports,
             perishable inventory, identifying key areas of concern and driving action to improve these
             areas.
            Will interact with a variety of staff from all levels, including heavy interaction with executive
             staff.
            Seeks and obtains co-op and other marketing partnerships to help leverage promotion and
             sales.
      
Qualifications
            Minimum of five years' experience in an international travel industry and/or tour development
             position.
            Exceptional record of planning, development, and sales of custom FIT itineraries and
             experiences.
            Excellent analytical and communication ability, both verbal and written, and ability to direct
             the actions of others.
            Strong organizational skills with demonstrated ability to prioritize.
            Strong project management skills (need to be able to drive the course of action for all areas
             related to this product.)
            Must possess innovative and creative thinking skills to “think out of the box” with regards to
             marketing solutions, especially with respect to industry and competitive trends.
            Understanding of finance (ROI) and planning, budgeting and forecasting capabilities.
            Must be a team player with the ability to work with a multitude of departments and staff
             members of all levels, including with senior executives. Ability to produce work at the
             executive level.
            Requires strong interpersonal skills and ability to problem solve, and work under pressure of
             immediate deadlines.
            Requires efficient computer skills with strong knowledge of email, spreadsheet, and word
             processing software and excellent time management skills.
            Must be able to travel internationally and possess significant destination experience relative to
             assigned products.

Working Conditions
Duties and responsibilities are generally performed in a combination of office environment.
Environmental conditions generally include ambient to cool inside temperature, ambient inside
lighting, ambient to loud noise levels. Physical demands generally include frequent reaching,
pulling/pushing and grasping, heavy lifting (40+ lbs.) and heavy carrying. Mobility demands generally
include frequent standing and occasional sitting. Sensory demands generally involve a computer
terminal and telephone operation.




Travcoa is an equal opportunity employer. All decisions affecting conditions of employment, including but not limited to hiring, terminations, promotions,
demotions, benefits, and compensation, will be accomplished without regard to race, religion, sex, age, marital status, veteran status, sexual orientation or disability.