FAMILY SUPPORT WORKER
Supervisor: Program Director
Job Function: Provide direct family service on an outreach basis to target population
with an understanding of the Healthy Families Program Model and in accordance with
Essential Duties and Responsibilities
o Conduct case safety risk assessments. Alert supervisor of safety concerns.
Behave in accordance with safety tips, policy and procedures as guided by Risk
o Provide necessary documents to the Quality Assurance Specialist within the
specified timeline. Facilitate the evaluation process by active participation in
the overall quality of client services.
o Maintain a flexible schedule including some evening and weekend work to
accommodate scheduling needs.
o Demonstrate professional responsibility in making effective use of individual
and group supervisory sessions, program staff meetings, agency resources and
o Home visiting services adhering to all performance standards based on the
program specifications and level of service requirements include the following:
- At least one prenatal home visit to families enrolled prior to delivery.
- Home visit within forty-eight hours following delivery to lay ground work
for relationship building and to deliver a gift for the new baby.
- Parenting skills training and child development education using the San
Angelo curriculum as a base and including other resources as needed.
- Emotional support to parents, teaching home management and nutrition,
preventative health education and life coping skills.
- Early identification of learning disabilities, physical or behavioral health
- Linking enrolled families to regular comprehensive primary health care,
including immunizations, lead screens, well baby care and family
o Facilitate use of all required assessment instruments developing goals and case
plans collaboratively with families and reporting weekly to the Program
Director on each families progress
o Case management services including information, referrals and linkages to
available community resources and crisis intervention.
o Complete all necessary paperwork in a professional manner within designated
o Interface with Division of Youth and Family Services and assess whether a case
needs referral to DYFS.
o Must be able to see, speak and hear. Employee is frequently required to stand,
sit, walk, bend, use hands and arms and must occasionally lift up to 40 pounds.
o Must be able to drive, have a valid driver’s license, use of an insured vehicle
and an acceptable driving record.
o Be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic
status, religion, age, sexual orientation or any other special needs as reflected in
the ability to communicate with staff and/or clients
o To uphold and advance the values, ethics, knowledge and mission of the
o To respect the privacy of clients in accordance with HIPAA and hold in
confidence all information obtained in the course of professional service.
o Assume an active role in Agency fundraising events.
Minimum Requirements of Training and Experience
o Minimum of high school diploma and experience in parenting education or
counseling support services.
o Ability to speak Spanish is a plus
o Personal qualities of warmth, empathy and sense of responsibility.
Statements included in the description are intended to reflect the general duties and
responsibilities of this position and are not to be interpreted as being inclusive.
Employee’s Signature Date
Revised May, 2004