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					Raleigh Five-Year Transit Plan

CHAPTER TWO TRANSIT SERVICE DESCRIPTION This chapter will present an overview of transit services in the City of Raleigh, as well as providing information on ancillary and related services. The CAT system will be covered in-depth, with an overview of the majority of facets of operations, all relate to this study process. Other local services will be detailed, although not at the same depth as CAT services, which is the subject of this plan. 2.1 CAT Service Description

CAT provides fixed route and connector service throughout the City of Raleigh, covering a service area of 97 square miles. CAT runs Monday through Saturday with the earliest route starting at 4:30 AM and the latest ending at midnight. CAT also provides connections to Triangle Transit Authority (TTA) regional routes that extend to Durham, Cary, RDU, Chapel Hill, Garner and Research Triangle Park. CAT extends as far north as Town North Shopping Center on Creedmoor Road and Six Forks Station Shopping Center on Six Forks Road; as far south as Super Kmart (in Garner), as far west as Buck Jones Road and as far east as Beacon Plaza. Regional connections extend the service area of CAT as noted above. Fixed Routes and Connectors CAT fixed routes are arranged primarily in the radial “hub and spoke” style. With the exception of seven routes (2C, 6C, 7C, 8C, 11C, 23C & 24C) and the Trawick Connector, all buses run through the hub, Moore Square Station. CAT operates 18 regular fixed routes and 7 connector fixed routes. The fixed routes operate between 5:30 AM and 7 PM. Two of the regular fixed routes operate in the early morning, 2 at night, and 6 in the evening. Table 2-1 lists the fixed bus and connector routes that serve Raleigh. Morning & Evening Demand Responsive Zones CAT operates 7 evening demand responsive zones, 3 night demand responses zones and 2 early morning demand responsive zones. Demand responsive zones are classified based on the section of the city they cover. Example names include North, South, East, Southeast, West, and Southeast. The east and south zones are operated during the early morning (4:30 – 5:30 AM), all zones during the evening (7-10 PM) and the south, east, and west zones during nighttime (10-11 PM) hours. CAT requests that people wanting to use the demand response system call and schedule a pick-up time and location unless they are waiting at a transfer location. Subscription service is available for those who use the system on a regular basis. Other Services The City of Raleigh provides transportation access for people unable to drive or ride on CAT buses via subsidies with local taxicab and handicab companies. This system is called Accessible Raleigh Transportation (ART). This will be detailed later in this chapter. In addition to ART services, CAT provides special event transportation services from remote parking lots to the North Carolina State Fair, held annually on Blue Ridge Road in western Raleigh. This event draws attendance from a wide catchment area, and CAT provides connections from Cary and

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Hillsborough Street. The State Fair averages roughly 700,000 attendees per year. Fares for the State Fair service in 2002 were $4 per round trip, or $3 one-way, and 31,897 trips were provided. Other transportation opportunities in the area served by CAT are Amtrak, Greyhound/ Carolina Trailways, Triangle Transit Authority, Wake County, and NCSU Wolfline and C-Tran. Table 2-1 Capital Area Transit Fixed Bus Routes and Connectors
Route Number 1 2 2c 3 4 5 6 6c 7 7c 8 8c 10 11 11c 12 13 15 15c 16 18 19 21 22 23c 24c Destination Brentwood (Capital Blvd.) Falls of Neuse Falls of Neuse Connector Glascock Rex Hospital Biltmore Hills Crabtree Creedmoor Connector South Saunders Carolina Pines/Rush St. Connector Northclift Sawmill Connector Longview Avent Ferry Buck Jones Connector Method Chavis Heights Wake Medical Trawick Connector Oberlin Worthdale Apollo Heights Caraleigh State St. Millbrook Cross-town Connector North Cross-town Connector

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Trolley Routes Historic Raleigh points can be toured on Saturdays via the historic tour trolley. Raleigh has a long trolley history beginning in 1886 with a mule-drawn streetcar. The historic tour trolley can be accessed at any of the following locations along the tour route: Mordecai Historic Park, Wake Forest Road & Mimosa Street State Capitol at Bicentennial Plaza, Edenton Street Joel Lane House, Hargett Street Capital Area Visitors Center, Blount & Lane Streets State Capitol, Hillsborough & Salisbury Streets; City Market, Martin Street CAT also offers an evening “Showtime” trolley, formerly the Entertainment trolley. The Showtime trolley serves the BTI Center for Performing Arts, city parking garages and the City Market. The Showtime trolley operates on Thursdays through Saturdays and is a free service.


Days and Hours of Operation/Service Span

CAT operates fixed bus routes and connectors, and morning (4:30-5:30 AM), evening (7-10 PM) and night (10-11 PM) demand responsive zones. Some of the fixed routes and connectors also run during the morning, evening and nighttime hours. CAT operates Monday through Saturday during the times listed in Table 2-2. No service is available on Sundays. CAT also does not operate on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. CAT runs on a Saturday schedule on Memorial Day.

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Table 2-2 Capital Area Transit Weekday and Saturday Span of Service
Route 1 2 2c 3 4 5 6 6c 7 7c 8 8c 10 11 11c 12 13 15 15c 16 18 19 21 22 23c 24c Weekday Service Start End 5:50 AM 11:00 PM 4:55 AM 10:00 PM 5:15 AM 8:00 PM 6:15 AM 6:55 PM 4:32 AM 12:00 AM 5:30 AM 9:55 PM 5:40 AM 7:40 PM 6:25 AM 7:00 PM 5:55 AM 7:25 PM 5:58 AM 7:07 PM 6:03 AM 7:53 PM 6:30 AM 8:00 PM 5:45 AM 6:50 PM 5:35 AM 7:25 PM 5:45 AM 7:05 PM 5:28 AM 7:22 PM 6:00 AM 10:15 PM 4:52 AM 12:00 AM 5:04 AM 11:00 PM 6:00 AM 7:20 PM 5:45 AM 7:10 PM 5:25 AM 7:25 PM 5:50 AM 10:00 PM 5:20 AM 7:05 PM 6:20 AM 7:00 PM 5:55 AM 7:45 PM Saturday Service Start End 6:50 AM 11:00 PM 5:25 AM 10:00 PM 5:15 AM 7:55 PM 6:25 AM 7:05 AM 5:10 AM 12:00 AM 6:00 AM 9:55 PM 6:45 AM 8:00 PM 7:10 AM 7:35 PM 5:55 AM 6:55 AM 5:58 AM 6:53 PM 6:05 AM 7:20 PM 6:30 AM 7:30 PM 6:45 AM 6:30 PM 6:05 AM 7:25 PM 6:10 AM 7:05 PM 6:45 AM 6:45 PM 6:00 AM 10:15 PM 5:25 AM 12:00 AM 5:40 AM 11:00 PM 6:55 AM 6:50 PM 6:20 AM 7:05 PM 6:20 AM 7:05 PM 6:20 AM 10:00 PM 6:10 AM 7:10 PM 6:20 AM 6:30 PM 6:55 AM 7:55 PM

The trolley tour of historic Raleigh operates on Saturdays from March to December during the hours of 10 AM to 2 PM. The Showtime trolley runs on Thursdays, Fridays and Saturdays from 5:30 to 11:30 PM. 2.3 Service Frequency

Weekday service operates generally on 30-minute headways during peak hours and 60-minute headways during off-peak hours on most routes. Saturday service operates on 60-minute headways all day. Table 2-3 shows the CAT service frequency by route for both weekdays and Saturdays. The most popular route, 15 (Wake Medical Center), operates on 20-minute headways during rush times, 30minute headways during the day and 60-minute headways in the evening. On Saturdays route 19 is serviced in part by route 18.

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Table 2-3 Capital Area Transit Service Frequency Route
1 2 2c 3 4 5 6 6c 7 7c 8 8c 10 11 11c 12 13 15 15c 16 18 19 21 22 23c 24c A.M Peak 30 30 60 20 30 35 35 35 30 30 30 65 30 30 60 35 25 20 30 30 35 35 30 30 30 30

Midday 60 60 60 40 60 60 50 35 60 60 60 65 60 60 60 55 25 30 40 60 60 55 60 30 60 60 P.M. Peak 30 30 60 20 30 35 35 35 30 30 30 65 30 30 60 35 25 20 30 30 35 35 30 30 30 30 Evening A.M Peak 30 60 60 60 60 60 40 60 60 60 60 60 30 60 60 60 60 60 60 60 60 60 25 60 60 60 60 60 60 60 60 60 30 60 60

Midday 60 60 60 40 60 60 30 30 60 60 60 60 60 60 60 60 25 60 60 60 60 60 60 30 60 60 P.M. Peak Evening 60 60 60 60 60 60 40 60 60 60 60 30 30 60 60 60 60 60 60 60 60 60 60 25 60 60 60 60 60 60 60 60 60 60 30 60 60 -

The historic trolley runs the tour route repeatedly from 11 AM to 2 PM on Saturdays. Passengers can board at any stop location. The Showtime trolley operates every 15 minutes between 5:30 and 11:30 PM, Thursday through Saturday.

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Transfer Policies and Locations

Transfers between CAT bus routes are necessary when a passenger cannot reach a transit destination utilizing only one route. Passengers board the first bus, pay the regular fare and request a transfer ticket from the driver. The transfer ticket is then handed to the second route bus driver. Transfer tickets are only valid for the next scheduled bus on an intersecting route. CAT transfers are free. The following are some of the key CAT bus stops where transfers are allowed: Moore Square Station Avent Ferry Shopping Center North Hills Mall North Ridge Shopping Center Wake Medical Center Crabtree Valley Mall Lowes Foods Plaza Pecan Rd. and S. Saunders

Passengers on CAT can reach other regional destinations via the TTA system. The following are some key locations where CAT intersects with the TTA system routes: Moore Square Station Capital Crossing Shopping Center North Hills Dr. and Northclift Dr. Hillsborough Street Townridge Shopping Center Shelly Lake

Transfers must be obtained to change from a CAT to a TTA bus. To go from CAT to TTA a transfer entitles the individual to receive a discount in the amount of the CAT fare they paid. To transfer from TTA to CAT only requires a transfer and the fare on CAT is free.


Route Length/Scheduled Running Times

Table 2-4 shows route length and base (non-peak) running times for CAT. Some peak running times vary slightly based on traffic and other factors. The longest route in the system is 2 (Falls of Neuse). In the evening the length of route 2 is modified twice. The shortest regular route is route 13 (Chavis Heights). Of the demand responsive zones, the longest route is the North Night demand response zone. The Northwest Night demand response system serves the smallest zone. The Showtime trolley route is only 2.7 miles around and runs every 15 minutes. The historic tour is also short and operates continuously during the hours it is open.

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Table 2-4 Capital Area Transit Weekday Route Length and Base Running Times (as of 8/2002)
Round-trip Length (miles) Base Roundtrip Running Time 65 100 60 60 60 40 75 50 75 30 60 60 75 65 35 65 60 62 25 50 60 55 45 40 25 30 15 60 60 60 60 60 60 60 60 60 60 60 60 60 60

Route #

Route Name

1 2 2 2 2C 3 4 5 6 6C 7 7C 8 8C 10 11 11C 12 13 15 15C 16 18 19 21 22 23 23C 24C EE ES NE NN NW SE SN SNL SW TN TNL WNL

Fixed Routes and Connectors Capital (Brentwood) 16.5 Falls of Neuse 21.6 Falls of Neuse 7&8pm 11.6 Falls of Neuse 9pm 15.2 Falls of Neuse Connector 16.8 Glascock 7.8 Rex Hospital 18.8 Biltmore Hills 9.6 Crabtree 19.9 Creedmoor 10.0 South Saunders 10.4 Carolina Pines 14.1 Northclift 18.3 Sawmill 18.3 Longview 6.9 Avent Ferry 16.6 Buck Jones 11.9 Method 11.5 Chavis Heights 3.1 Wake Medical 9.4 Trawick 13.2 Oberlin Road 10.6 Worthdale 9.2 Apollo Heights 7.0 Caraleigh 5.5 State Street 6.5 Showtime Trolley 2.7 Millbrook Cross-town 17.2 North Cross-town 14.3 Extended Service Demand Responsive Zones Early East 16.7 Early South 17.1 Northeast Night 13.1 North Night 31.4 Northwest Night 11.7 Southeast Night 17.6 South Night 18.0 South Night Late 19.0 Southwest Night 17.9 Trawick Night 17.3 Trawick Night Late 26.8 West Night Late 19.4

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Fare Structure

CAT fares are stratified by age and mobility. The regular cash fare is $0.75. Elderly and disabled riders are provided with federally mandated half-price trips at $0.35. This reduced fare is only allowed between the hours of 9 AM and 3:30 PM, and before 6AM and after 6 PM on weekdays, and all day on Saturdays. Children (less than 40 inches tall) ride for free when accompanied by a paying adult. Monthly unlimited passes are available for $30. Punch cards are also available with one free trip per card at $7.50. Students, faculty and staff from NCSU, St. Augustine’s College, and Shaw University can ride CAT for free with University ID under the UPASS program. The historic tour trolley that runs on Saturdays costs $5 for adults, $2 for youths aged 7-17, and is free for children under 6. Passengers are allowed unlimited boarding and reboarding during the day the pass is purchased. The Showtime trolley is a free service. Table 2-5 Capital Area Transit Fares by Category
Fare Type Full Fare Elderly and Disabled* Children 40 inches & under accompanied by a fare paying adult Monthly Pass (unlimited rides) 11-Ride punch card 10-Ride Punch Card for Elderly and Disabled UPASS - Students, Faculty and Staff with ID Transfers** *weekdays 9 a.m. - 3:30 p.m., and after 6 p.m., and all day Saturday **transfers are only good on the next scheduled trip on intersecting routes Fare $0.75 $0.35 Free $30.00 $7.50 $3.50 Free Free


Organizational Structure

Figure 2-1 shows an abridged version of the City of Raleigh and Department of Transporation organizational chart. Only the Transit Division is expanded to show its full operation. The city owns the buses and the maintenance facility but contracts with a private firm for transit operations. The City Council retains budgetary control and appoints nine citizens and two alternate members who make up the Raleigh Transit Authority. The Raleigh DOT carries out the directives and policies of the Transit Authority. The Transit Division of Raleigh DOT is in charge of contract management oversight, planning, grants administration and management of the Accessible Raleigh (ART) Transportation Program.

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Figure 2-1 City of Raleigh DOT – Transit Division Organizational Chart

Director of Transportation (1)

Administrative Assistant II (1) Accountant/Auditor I (1) Office Assistant III (1) (Assigned to Transit Division) Transit Administrator (1)

Planner II (1)

Planning Technician 1 (2)

Accessible Raleigh Transportation (ART) Office Assistant IV (3)

The City of Raleigh currently operates CAT through a contract with ATC/Vancom. ATC provides operational management for the Raleigh DOT. ATC employs bus operators, maintenance and administrative personnel. Figure 2-2 shows the CAT organizational chart. At the top end of the chart the General Manger and Director of Maintenance are ATC employees.

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Figure 2-2 Capital Area Transit Organizational Chart
CAT Organizational Chart General Manager Dir. of Maintenance Asst. Dir. of Maintenance Dir. of Marketing Dir. of Operations Asst. Dir. of Operations Safety Manager Data Tech. Admin. Clerk Admin. Asst. Dir. of Finance Financial Asst. I Receptionist Director of HR

Senior Maint. 1st Shift Sup. Admin. Asst.

Financial Asst. II

Moore Square Info. Clerks (2)

Parts & Materials Handler Parts Clerk I Parts Clerk II

Supervisors (6)

Dispatch Sup. Maintenance Supervisors (2) Mechanics (14) Paint & Body (2) Drivers (75) Building, Grounds Maintenance (1) Cleaner (1) Utility (11) Connector Drivers (39)

Reservationist (3)

Dispatchers (4)


System Ridership

Average Weekday Ridership for CAT routes is presented in Table 2-6. Average weekday ridership is calculated monthly by CAT for the Transit Division in the Evaluation by Route report. An average of the monthly figures for each route in city fiscal year 00-01 was taken to yield the numbers in Table 26. The whole system (fixed routes, connectors and demand response) accommodates an average weekday ridership of 8,480. The two most popular routes are those that serve WakeMed (#15) and Rex Hospital (#4). These two routes combine to make up 21% of total system average weekday ridership. The two least popular routes, North Hills and Lassiter Mills were combined to create Route #24C (North Cross-Town Connector) in May of 2002. The next least popular route in 2000-2001 was route 11C (Buck Jones Connector). This route was changed from demand response to fixed route in August 2001.

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Table 2-6 Capital Area Transit FY 00-01 Average Weekday Ridership
Route # Route Name Fixed Routes and Connectors Brentwood Falls of Neuse Falls of Neuse Glascock Rex Hospital Biltmore Hills South Night Crabtree Creedmoor South Saunders Carolina Pines Northclift Sawmill North Hills Longview Avent Ferry Buck Jones Road Method Chavis Heights Wake Medical Trawick Oberlin Worthdale Apollo Heights Lassiter Mill Caraleigh State Street Millbrook Ct. Extended Services North Night South Night Northeast Northwest Southeast Southwest Other Services Centennial Loop ** Historic Tour Entertainment Trolley FY 00-01 Average Weekday Ridership 542 663 48 240 712 386 23 463 60 511 99 315 53 17 235 293 37 407 323 1036 150 229 300 269 24 401 327 74 13 22 14 11 15 14 117 0 39

1 2 2c 3 4 5 5 6 6c 7 7c 8 8c 8c 10 11 11c 12 13 15 15c 16 18 19 20c 21 22 23c N S NE NW SE SW

** Centennial Loop was a one-year demonstration project. It has been discontinued.

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Annual System Miles and Hours

CAT operated over 2.1 million vehicle miles and more than 166,000 vehicle hours in 2001 during which time the system maintained 61 buses, using 53 in peak service. These overall numbers combine to create key performance indicators and are presented in Table 2-7. Table 2-7 CAT/ART Key Performance Indicators – FY 2001
Unlinked Passenger Trips Vehicle Revenue Miles Vehicle Revenue Hours Operating Days Vehicles Operated in Maximum Service 3,578,741 2,172,564 166,559 307 53

Source of Data: National Transit Database (Form 406 Working Copy)


System Expenses/Revenues/Net Cost

In 2001 CAT costs equaled $10,425,774, of which $2,296,513 was recovered in passenger fares. The net cost to CAT in 2001 was $8,348,096. (National Transit Database 2001 Working Copies of Forms 203 and 301). This includes both fixed route and ART services. 2.11 Operating Expenses by Line Item

Table 2-8 itemizes CAT accrued expenses during the 2001 fiscal year. These figures are based on 2001 National Transit Database (Section 15) figures. Although Fiscal Year 2002 has been completed, any financial data would not be audited at the present time. The use of 2001 data provides an accurate picture of a recently completed year. FY 2002 data will be utilized as an update to this when available, to provide an overview of service in the most recent fiscal year. During FY 2001, total operating expenses were $10,425,774, of which $9,362,602 were direct operating expenses for fixed routes and connectors. Salaries and wages and benefits represent the majority of these costs ($7,334,173). Materials and supplies represents a relatively high cost, which may be slightly reduced after the planned acquisition of new vehicles in 2003. The Accessible Raleigh Transportation (ART) Program, which provides complementary ADA paratransit service and additional demand response service to elderly and disabled residents of Raleigh, is represented through purchased transportation costs of $1,063,172.

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Table 2-8 CAT/ART Operating Expenses by Line Item - FY 2001
Fixed Routes & Connectors/ Collectors Type Expense Operators Salaries & Wages $2,910,737 Other Salaries & Wages $2,027,042 Fringe Benefits $1,772,355 Services $624,039 Materials & Supplies $1,477,385 Utilities $96,992 Casualty & Liability Costs $377,292 Miscellaneous $76,760 Total Direct Operating Expenses $9,362,602 ART Program Type Expense Purchased Transportation Costs $1,063,172
Source of Data: National Transit Database (Form 301 Working Copy)


Revenue by Source

Table 2-9 lists revenue collected by CAT from a variety of sources during fiscal year 2001. Operating revenue was directly equal to operating expenses listed in Table 2-8. Passenger fares on fixed route, connector and collector services accounted for $2,077,678 of total revenue, while ART fare revenue accounted for $218,835. The remainder was comprised of local, state, federal, and other operating revenue. Other operating revenue includes advertising revenue, interest income, and some unspecified miscellaneous revenues.

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Table 2-9 CAT/ART Revenue by Source - FY 2001
Source Revenue Operating Funds Passenger Fares – Fixed Route $2,077,678.00 Passenger Fares - ART $218,835.00 Local $5,026,637.00 State $1,505,203.00 Federal Assistance $1,482,041.00 Other $115,380.00 Total Operating Funds $10,425,774.00 Capital Funds Local $662,046.00 State $341,072.00 Federal Assistance $4,012,477.00 Total Capital Funds $5,015,595.00 Total Revenue $15,441,369.00
Source of Data: National Transit Database (Form 103 Working Copy)


System Trends

This section examines the operating and financial indicators used to measure efficiency over a fiveyear period, from 1996-2001. This type of historical evaluation is useful to identify trends in system performance, as well as determining the causes of performance fluctuations. These trends pertain solely to CAT fixed route services, including connector and collector services. Financial Trends Figure 2-3 shows the sources of revenue from operations and capital funding. Operating funds remained relatively constant over the period, illustrating the importance of capital funding in overall revenue. There was a peak in operating revenue in 1998 and a drop in 1999. Capital funds peaked in 1997. Overall revenue has been on an increasing trend since 1998 due to increasing capital funds. Fiscal Year 2001 had the highest amount of revenue during the period from all sources.

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Figure 2-3 CAT/ART Revenue by Source 1996-2001
Revenue Trend 1996-2001
$18,000,000.00 $16,000,000.00 $14,000,000.00 Revenue Dollars $12,000,000.00 $10,000,000.00 $8,000,000.00 $6,000,000.00 $4,000,000.00 $2,000,000.00 $0.00 1996 1997 1998 1999 Year 2000 2001 Total Operating Funds Total Capital Funds Total Revenue

Figure 2-4 shows the expense and revenue curves. Revenue is classified as only funds received from passenger fares. Generally during the period revenue from passenger fares slowly increased. The deficit curve is primarily dependent upon the expense curve. Expense and deficit reached a low in 1999 but reached a peak in 2000 even though revenue peaked. Figure 2-4 CAT/ART Financial Trend 1996-2001
Financial Trend, 1996-2001
$12,000,000.00 $10,000,000.00 $8,000,000.00 Expense $6,000,000.00 $4,000,000.00 $2,000,000.00 $0.00 1996 1997 1998 Year 1999 2000 2001 Revenue Deficit

Source of Data: National Transit Database

Vehicle Miles, Hours and Ridership The shapes of the financial curves portrayed in Figure 2-3 are directly connected with historical changes in vehicle hours and miles, and resulting changes in system ridership. As shown in Figures 24 and 2-5, passenger trips increased throughout the period and began to rapidly increase beginning in 1998. From 1996-2000 the number of passenger trips increased by 29%. However, 1999 marked a low in vehicle miles and corresponding expenses. Thus, a decrease in service did not result in reduced passengers in 1999. In 2000 when expenses and vehicle miles peaked so did the number of passenger trips.

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Figure 2-5 CAT/ART Annual Vehicle Miles and Unlinked Passenger Trips 1996-2001
Annual Vehicle Miles and Unlinked Passenger Trips 1996-2000
4800000 4300000 3800000 Miles 3300000 2800000 2300000 1800000 1300000 1996 1997 1998 Year 1999 2000 2001 Vehicle Miles Unlinked Passenger T rips

Source of Data: National Transit Database

Figure 2-6 shows the interesting relationship between trips and revenue hours and miles. As the amount of service decreases and the number of trips increases, the more passengers are served on a per-trip basis. On the other hand, when service increases and the number of passengers increases the number of passengers served on a per-trip basis decreases. However, in 2001 as service increased, the number of passengers decreased, and the number of passengers served on a per-trip basis dropped significantly. Figure 2-6 CAT/ART Unlinked Passenger Trips per Vehicle Mile and Hour 1996-2001
Unlinked Trips/Revenue Hour 40 38 36 34 32 30 28 26 24 22 20 1996 1997 1998 Year 1999 2000 2001
3.2 3 Passengers/Mile 2.8 2.6 2.4 2.2 2 1.8 1.6 1996 1997 1998 Year 1999 2000 2001 Unlinked Trips/Revenue Mile


Revenue Hours

Revenue Miles

160000 Vehicle Hours

2100000 Vehicle Miles
1996 1997 1998 Year 1999 2000 2001

150000 140000 130000 120000 110000

1950000 1800000 1650000 1500000 1350000 1996 1997 1998 1999 2000 2001 Year

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Figure 2-7 shows total monthly revenue passengers from October of 1997 until May of 2002. The peak of monthly revenue passengers actually occurred in the first month of the period, October of 1997. The lowest number of passengers occurred in January of 2000. After discussions with staff, it was discovered that this rapid decline in ridership during that month is due to a major snowfall (23 inches) that affected the entire area for a two-week period. The average number of monthly revenue passengers during the period in question was 191,969 (shown as a dashed line in Figure 2-7). Figure 2-7 CAT/ART Monthly Total Regular Service Revenue Passengers 1997-2002
223000 213000 203000 Passengers 193000 183000 173000 163000 153000 143000 Oct-98 Oct-99 Oct-00 Apr-99 Apr-00 Apr-01 Oct-01 Oct-97 Jul-98 Jul-99 Jul-00 Jul-01 Apr-02 Apr-98 Jan-99 Jan-00 Jan-01 Jan-02 Jan-98


Source of Data: City of Raleigh Transit Division Monthly Evaluation by Route Reports


Capital Program

The CAT fleet consists of 61 buses and 6 supervisory vehicles. The bus fleet ranges in age from 14 years (1988) to brand new (2002). Two of the buses are modeled to look like trolleys. The majority of the older buses have a seating capacity of 44 and the newer ones have a capacity of 29. All of the buses and the Ford F-450 truck are diesel-powered. All of the other supervisory vehicles are gasolinepowered. Thirty-three new buses have been ordered to replace some of the older buses in the CAT fleet in 2003. This will assist in reducing maintenance costs, and allow the system to continue to offer quality service with as few service interruptions based on equipment failures as possible. A standard for mileage between roadcalls will be considered later in the study process which can be utilized as a benchmark for equipment quality.

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Table 2-10 Capital Area Transit Current Active Fleet
Vehicle Type 1988 TMC 1989 Chance (Trolley-Look) 1989 TMC 1990 TMC 1996 NOVA/TMC 1997 NOVA/TMC 1998 Ford Eldorado 2001 Thomas 2002 Thomas Total Buses 1995 Ford F-450 Truck 1997 Chevy S-10 Truck 1997 Chevy Blazer 1997 Chevy Lumina 2000 Ford Taurus 2000 Ford F150 4x4 Truck Total Supervisory Vehicles Active Fleet 9 2 14 6 13 1 1 9 6 61 1 1 1 1 1 1 6 Seating Capacity 35 22 35 44 44 44 14 29 29


Accessible Raleigh Transportation

The Americans with Disabilities Act of 1990 (ADA) states that public transit operators must offer equivalent service for persons in their service area that are unable to utilize fixed route services based on their disability. The City of Raleigh has an innovative program that provides service to these individuals, as well as providing demand responsive service to additional elderly and disabled residents in Raleigh. The City of Raleigh provides subsidized transportation for those people who are unable to drive or ride the CAT buses. Accessible Raleigh Transportation (ART) is run through local taxicab and handicab companies. ART allows for curb-to-curb service for people with mental and physical disabilities. Certification of eligibility is required to become an ART user. The application is available on the website, at CAT locations, and through a phone call to request an application. The application has to be signed by a physician or human services official. Once approved, ART users are sent an ID card that is valid for two years after application. Renewal forms are automatically sent to ART users. ART service is provided on two tiers based on need. Tier I service is available for eligible trips within the City of Raleigh. Tier I taxicab or handicab trips are paid for with ART coupons purchased through the city at a 52% discount. Tier I trips are directly scheduled through any participating cab company. Tier II service is available for ART users who qualify under the Americans with Disabilities Act (ADA), and has different eligibility regulations. Tier II trips are only scheduled when the origin and destination of the trip are within ¾ mile of a CAT bus stop. Tier II trips cost $1.50 each way and have

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to be scheduled through an ART Mobility Specialist who calls the cab company. Coupons and tickets can be purchased at four locations around the city and also can be mail-ordered. 2.16 Other Transportation Services

There are other transportation services in the City of Raleigh that need to be mentioned as part of a baseline conditions report, in order to gain a full understanding of the local and regional transportation network. These are described below. Triangle Transit Authority The Triangle Transit Authority (TTA) provides regional services throughout the Raleigh/Durham/Chapel Hill/Cary area and beyond. TTA, based in Research Triangle Park, currently provides connections to, from, and through the City of Raleigh. These connections have become increasingly important as the region has continued to grow and longer trips have become part of the transportation landscape. TTA is currently sponsoring numerous studies with regard to regional transportation needs, and are the agency in charge of rail service slated to be initiated in 2007. They also coordinate car and vanpools in the region. CAT riders can transfer to the Triangle Transit Authority (TTA) system at Moore Square Station, Capital Crossing Shopping Center, and the intersection of North Hills Dr. and Northclift Dr. There are seven routes that provide connections to and from Raleigh. Service is available to the Research Triangle Park (RTP), Cary, Garner, and RDU. Connections at RTP offer trips to Chapel Hill and Durham. CAT riders can board TTA buses with a transfer from the CAT driver and $0.75. TTA riders can board CAT buses with a transfer from the TTA driver at no cost. Amtrak Amtrak provides regional rail service, connecting Raleigh to a nationwide network of passenger rail. There are six daily trains that operate to the Raleigh rail station. CAT routes 7 and 11 can be used to get to Amtrak Trains from Moore Square Station to meet the trains that operate from that station. These routes meet 4 of the 6 trains that come through the station. The other trains operate outside of the CAT service hours. Carolina Trailways Carolina Trailways provides inter-city bus service throughout the southeast with connections to Washington, DC, New York City, and beyond. Carolina Trailways a subsidiary of Greyhound, has a terminal in Raleigh that is two blocks from the nearest CAT bus line, and is not served directly. Buses operate through the terminal twenty-four hours a day, providing connections to persons that require longer trips than can be provided otherwise. A comprehensive schedule provides high density service to major locations throughout the southeast.

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Wolfline – North Carolina State University Wolfline is the bus system for NC State University (NCSU), and operates primarily on the NCSU campus. Students, faculty, and staff utilize the buses to access all campuses and locations that the school utilizes. CAT routes operate on roadways adjacent to the NCSU campus, and a new program, U-PASS, allows NCSU students, faculty, and staff to utilize CAT buses for free with valid school ID. Hillsborough Street, Western Boulevard, and Avent Ferry Road are three major corridors served by both systems. Efforts have been made to coordinate services of the two systems in recent years, with the U-PASS program, an excellent example of cooperation between them. NCSU reports ridership for a typical academic year at nearly 1.5 million riders. Wake County Human Services Wake County Human Services provides demand response and subscription service for Wake County residents, primarily those that reside outside of the City of Raleigh. Service is provided to clients of various human service agencies throughout the county, and provides trips to general public riders on a space-available basis. The program maintains a budget of $2.5 million for FY 2003, and provides critical transportation links for many persons within the County. Service connects to CAT services within the City of Raleigh, and the Wake County Human Services headquarters has a busy CAT stop in front of the building, located along Route 15 - Wake Medical. C-Tran - Town of Cary C-Tran service is provided in the Town of Cary for residents traveling within the town. Service is operated on a demand responsive basis and is open to all residents as a general public service. Elderly persons (over 55) and persons with disabilities may travel outside of Cary for specific trip purposes in Wake, Durham, and Orange Counties. Service began in 2001 and opened to the general public in July 2002. Service operates Monday through Saturday, from 6 AM until 7 PM. Reservations must be made at least one day prior to the intended trip date, and up to two weeks in advance. Fares are $2 for intown trips and $4 for out-of-town trips, with seniors receiving a discount of 50%. 2.17 Marketing Plans

The City of Raleigh and CAT put together marketing plans each year to identify service goals and new target rider groups. Strategic marketing tries to increase ridership, increase CAT’s involvement and image in the community, and attract riders from new and different sources. Marketing is also used to advertise new CAT services and programs. CAT has a large and varied audience to work with for its marketing campaign. The City of Raleigh had a market profile completed in 2000 to gain a better understanding of demographics in the city. Main groups of people that CAT mentioned as targets in both 2002 and 2003 are: • • • current riders college students major employers

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Target markets mentioned in 2002 but not in 2003 were: youth students (K-12), traditional ridership groups and ‘swing’ people who do not have a strong feeling one way or the other about transit. The 2003 plan added targets of senior citizens and persons with disabilities. The major target addition in the 2003 plan is the Hispanic Market, which is the fastest growing population segment in the area. The 2002 marketing plan set forth specific objectives that they hoped to accomplish. The objectives were to: 1. increase overall ridership by 3-5% 2. increase the public awareness of CAT within the community 3. educate users and non-users of the simplicity of using public transportation In order to meet these goals, CAT named a number of types of strategies. Encompassed by the strategies were the following programs: • • • • • • • • • • • • Community involvement by CAT staff Frequent riders program Guaranteed ride home program Customer service training for employees Free Ride or Reduced Fare Days Free Ride coupons in the mail Bike Rack on Buses Summer Pass program UPASS Program with NCSU Advertising Campaign Events and Promotions Educational programs in public schools

The 2003 marketing plan continued on many of the themes outlined in the 2002 plan. The CAT Marketing Department implemented a nationally designated “Communities in Motion Day” in September. Not mentioned in the 2002 plan, but discussed extensively in the 2003 is the idea of service improvement. The 2003 plan notes that CAT is planning on extending two routes to different shopping centers in August of 2002. CAT also plans on replacing part of their bus fleet in the beginning of 2003. Increasing the awareness and positive image of transit, a goal in the 2002 plan, is coming into fruition in the form of a public service campaign with Triangle area transit systems and a local television station in late 2002 and early 2003. CAT plans on increasing public awareness by attending local organization meetings, entering local classrooms, and attending local events to hand out CAT brochures and educate the public on CAT services and mass transit. The report also states that while new riders are being attracted and the public is being educated, continued improvement in customer service will be needed to retain passengers. In the 2003 plan, the need to develop a UPASS program with NCSU and other local colleges is again mentioned. The UPASS program that allows all NSCU students, faculty and staff to ride CAT buses for free commenced in August of 2002. CAT further indicates that a guide to CAT designed specifically for college students is necessary. The newest target group, the Hispanic population, appears to present a challenge to CAT, according to the 2003 plan. To overcome barriers CAT is

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seeking to find new methods of reaching out to that population. CAT has developed a Spanish Riders Guide and has begun to add Spanish translations on the individual route schedules. CAT is going to use the five-year plan to serve as the foundation for future marketing plans. 2.18 Conclusion

This chapter provided an overview of the services offered by CAT, as well as a look at ancillary services and other providers in the Raleigh area. These components of CAT and the transit network will be crucial in developing an analysis of service effectiveness prior to the route planning phase of the project.

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