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GANGTOK SSA

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					GANGTOK SSA
Development & Co-ordination Meeting at WBTC Kolkatta on 19th Jan 2007

Mobile & Transmission
• No of Prepaid connections - no of application forms - no of data entered • Physical Verification of Subs - Action taken : 66740 : 57000 : 52000

: Work given to PO & Other agencies - No of Subs verified : Post Paid -100% Prepaid – 10 % • 95 BTS addition Project Review - No of BTS Planned : 10 - Sites Integrated : 01( T/E) - Ready/ Pending : 02( Rangpo, Sumik)/7

Mobile & Transmission
Pending GSM Sites ( Phase IV +) • Kissan Tar GBT - 15 Feb 07 • Zoom GBT – 15 Feb 07 • Tintek GBT – 15 Feb 07 • Singtam RTT- 31 Jan 07 • Development area Pole- 31 Jan 07 • Sichey Pole – 15 Feb 07 • Lachung GBT- 31 Mar 07

Mobile & Transmission
• CCN Installation Status : 2 installed ( infra ready for remaining 4 sites- Mangan, Geyzing, Namchi, Singtam) • AT- Status of CCN : not done • TAX Expansion Status : 2k installed
( addl 2k Alcatel eqpt is yet to be received)

• OFC Cable target : 130 Km AOFC
- Cable Laid - Pending OAN status : 35 Kms : 95 kms : Not started by ETP

Finance & TR Points ( upto Nov -06)
• Achievement of Revenue • : 11,23,65,256 ( B) 12,75,94,512 (M) 23,99,59,768 (T) Achievement of Collection : 83 % ( 6th Month) Efficiency 71 % ( 3rd Month) 67 % ( 2nd Month) ARPU ( Basic/ Cellular) : 426/ 266 Reduction in TR Outstanding : Rs 5.79 Crores Holding of LB & HPC meetings : 6 & 2 Achievement of PCO Revenue : Rs 2.26 Crores Revenue Exp per Del per month : Rs 89 Operating Ratio of SSA : 28%

• • • • • •

Finance & TR Points ( Nov -06)
• Capitalisation of CWIP as on date :

Rs 1.5 Crores
• Churning in case of increase in Rental from Rs 120 to 180 due to increase in S/W capacity : N/A

Marketing & Customer Care
• Simplification of Commercial procedures implementation of BSNL C.O. Order : Implemented • Prepaid sale figure : Rs 11.55 Crores ( upto Dec 06) • Implementation of Sales & Distribution policy 2006 - Migration of existing franchisees. : Migrated - EOI for vacant places : No Vacant Places - Appointment of DSA, BA, Post Offices etc. : Under progress • Recharge Top UP : sales Rs 3 Crores (upto Dec 06) • Now SSA will give target for franchisees for selling BSNL for selling BSNL products, Target to be given quarterly : Target Given

Marketing & Customer Care
• • • CMTS connections : Target for franchisees to be given for next 3 months : Target Given Comparative statement for CMTS connection vs churning of landlines ( month wise ) : Land line Reduction/Mobile increase : 1833/19962 ( upto Dec 06) Sale analysis for last two promotional schemes launched. 130 Talk Value Scheme – 500 connections 2500 RCV – 450 nos FREE SIM with 500 RV – 7500 connections Measures taken & suggestions for retention of landline connections : Actions Taken – better service, awareness about use of dynamic Lock facility, early settlement of Excess billing cases, Motivation of staff, Awareness of Sulabh scheme, Promotion of B/B service, advts about new schemes, sending teams to small towns, counselling of the customers coming for surrender etc. Suggestions- L/L rental may be reduced in urban areas, one India to be introduced in Rural with existing rental.

•

Marketing & Customer Care
• Ad-Material; Placement of PO by SSA - Flex,Banner, Leaflet,CSC Guide /Dataone booklet, Welcome kit for new cellone connection : PO under process • Report on high caller subscribers making monthly calls 10001 to 50000 or more to taken care of in order to arrest churning : Special care is being taken for CIC’s, Corporate customers & VIP’s

Operation & Administration
• Online updation of SSA MIS data in intranet site : Updating work started • Progress on Replacement of MARR VPTs All MARR,s replaced except 13 sites – proposed to be replaced by WLL CDMA 1X Eqpt. • Provision of RCPs & R-DELs : R-DEL,s being Given on Demand • Submission of USO Claims : submitted for QE Dec 06 • QOS parameters for PSTN & CDMA WLL : being followed • Implementation of HR Package : Phase 1 Completed • Closure of combined offices : Under Progress • Provision of CLIP telephones to CIC : 100 out of 200 given

Planning, Broadband & Network Coordination
• Requisition for CLIP telephones : requested 7500, received 200. • Achievement Pole-less conversion of landline DELs (Target -6000, achievement, strategy & action taken report- Sikkim divided in 2 Zones and Work allotted to Contractors ) • MSC based 2000 IX WLL (50K ITI & 9K UTL Eqpt.)Allotted- 14+4(R/R) , 5 BTS received • A/T status (BTS) – BTS Installation yet to start. • Infrastructure readiness for 18BTS – Infra ready for 16 sites. Pending sites ( Zoom – GBT, Sang- Pole)

Planning, Broadband & Network Coordination
• Infrastructure readiness for BTS, BSC & MSC sites (150K Project of 2006-07) • BTS site planned, list of ready sites, list of not ready sites & date when will be ready Ready – 16( pelling, Geyzing, Tintek, Damthang, Sumik, 2nd mile, lachen, Yuksum, pakyong, mangan,Penangla, Rumtek, Chungthang, Namthang, Namchi, Ravongla) Not Ready – Zoom – GBT ( 1 month), Sang – Pole(1 wk) • Readiness of MSC,BSC,Wireless Intelligent N/W : N/A • Provision of WLL DELS ( CDMA 1X Type) IFWT’s Reqd = 1600 ( Target 1500)

Planning, Broadband & Network Coordination
• Spare trunk port of SDCA Mains to commission POIs & other connectivity with TAX - C-DOT Main wise TBM loading position, additional requirement & TBM collection : N/A POI’s are given from Gangtok SDCA OCB TAX • Commissioning of ISTUs & release of pending ISDN connections - Eqpt needed for 3 stns ( Balutar, Mangan, Geyzing)

Planning, Broadband & Network Coordination
• Conversion of pending RAXs to AN-RAXs : ( All complete except 2 stns ( Bermiok, Heegaon) due to media Problem, 2 R1 Kits requested) • Land & building assets as on 30-09-2000 ( Obtaining ownership documents ) – Status : 7 out of 14 obtained, lawyer engaged for rest of the sites. • Physical verification certificate for Assets – To be furnished : Under process • Implementation of Inventory management package : Under Process • Status of implementation of BBS scorecards for all Gr. A & Gr. B officers – SSA, units like civil, electrical, architect wings, CTO & circle office to react : Implemented • Scorecard achieved upto 31-12 -2006 :

Planning, Broadband & Network Coordination
• Media projection & infrastructure details for Broadband & triple play service : ( STM-4 from each DHQ) • List of pending POIs & target date for commissioning : Nil • Proisioning of POI PCs – No. of POIs, POI PCs provided, list : POI’s -8, POI list( Aitel,Hutch,Rel (GSM), Rel(CDMA- basic), Rel (CDMA –Mobile), Tata (CDMA- basic), Tata (CDMA-Mobile), Rel ( NLD)), PC’s -2, • Commissioning of Leased circuits & standby ISDN – NIC, UBI, SBI, UIIC, PNB, WBSEB – status : All Commissioned in Gangtok • Corporate customer addition – Target/ Achievement : 5/ Nil ( No Corporate with > 50 connections)

Issues Need Consideration
1. B/B Capacity to be enhanced immediately at Gangtok and other DHQ’s. 2. International Calls to US from prepaid Subs not maturing but the amount is deducted. Example – 9434329007 , 9434103722 ( Secretary IT). 3. Staff in the JTO cadre ( SS/WS- 42/12) 4. Call center at MSC mostly Busy. 5. International Roaming requests & Reconnections orders remain committed but do not mature for a long time. 6. 3 nos of Phase IV GSM BTS are yet to be completed by Nortel . ( Ranka, Mangan, Lachen) 7. Poor maintenance support from LG for WLL. 8. Cor-DECT AMC to be expedited.

THANKS


				
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