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NHS Procurement North East
Commercial Services Division NORTH EAST

PRE-QUALIFICATION QUESTIONNAIRE (PQQ)

Tender Reference CPST2009-030

For

Improving Access to Psychological Therapies
(IAPT)

on behalf of

NHS County Durham PCT & NHS Darlington PCT

DISCLAIMER

The information contained within this document has not been verified by the Primary Care
Trust(s) (the Trusts). No representation, warranty or undertaking, express or implied in
respect of any error, mis-statement or representations, is or will be made, and no
responsibility or liability is or will be accepted by the Trust or by any of their affiliates,
officers, servants, agents or advisors as to, or in relation to, the accuracy or completeness of
this document or any other written or oral information made available to any interested
parties or its advisers. No information contained in this document shall form the basis for any
warranty, representation or term of any Contract by the Trust with any third party.

CONTENTS
Pre-Qualification Questionnaire Page 1 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

1. IMPORTANT NOTICE

2. TRUSTS INVOLVED

3. CONTRACT NEEDS & LOCATION

4. TIMETABLE & PROCEDURE

5. ENQUIRIES & REQUESTS FOR FURTHER INFORMATION

6. INSTRUCTIONS FOR COMPLETING THIS DOCUMENT

7. COMPANY DETAILS

7.1 General Details

7.2 Associated Companies

7.3 Contact & Staffing Information

8. TECHNICAL ABILITY

8.1 Your Ability & Experience

8.2 Overview of Services

8.3 References

9. QUALITY ASSURANCE

10. FINANCIAL INFORMATION

11. LEGAL ISSUES, MISREPRESENTATIONS & CRINIMAL MATTERS

Pre-Qualification Questionnaire Page 2 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST
1. IMPORTANT NOTICE

1.1. This Pre-Qualification Questionnaire is only to be used by those registered with NHS
PROCUREMENT NORTH EAST Commercial Services Division as expressing an interest in
the supply of IAPT Services, their professional advisers and other parties essential to
preparing a response to this documentation and for no other purpose.
1.2. All documentation of whatsoever nature provided to you for the above purpose
shall remain the property of NHS PROCUREMENT NORTH EAST, shall be made
available on the basis that it and the information it contains are treated in the
strictest confidence and must be returned on demand.
1.3. This Questionnaire is made available in good faith. No warranty is given as to the
accuracy or completeness of the information contained and any liability for any
inaccuracy or incompleteness is therefore expressly disclaimed.
1.4. NHS PROCUREMENT NORTH EAST reserves the right to cancel the tendering process
at any point and is not liable for any costs resulting from any cancellation of this
tendering process, nor for any other costs incurred by those expressing interest in or
tendering for this opportunity.
1.5. You will be deemed to understand fully the processes that NHS PROCUREMENT
NORTH EAST are required to follow under relevant Department of Health
commissioning guidelines and European and UK legislation, particularly in relation to
European Public Procurement Rules.

2. TRUSTS INVOLVED

2.1.NHS County Durham PCT & NHS Darlington PCT

3. CONTRACT NEEDS & LOCATION

3.1. NHS County Durham PCT & NHS Darlington PCT
3.2. seeks to commission Services that will deliver high quality Psychological Therapy
Services fulfilling the requirements of the Department of Health Improving Access
to Psychological Therapy (IAPT). The Services will be provided across the Durham
and Darlington locality.

3.3.These new Services will work with existing Providers, Commissioners and local
communities to fully implement National and Local IAPT requirements. This will
include increasing the number of appropriately qualified practitioners to deliver
Psychological Therapy in conjunction with commissioned Education Providers,
improving access through better waiting times and implementing Stepped Care
models for anxiety and depression. Key objectives will also include improving
vocational outcomes and employment opportunities for people experiencing
anxiety and depression and for providers to be a key partner in developing a whole
system approach for mental health and wellbeing.

Pre-Qualification Questionnaire Page 3 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

4. TIMETABLE & PROCEDURE

4.1. The responses to the questions in this PQQ will be used to draw up a shortlist of
suppliers who will then be invited to tender for the services outlined. A list of the
main activities and timelines involved is listed below; please keep these in mind as
they are fixed for the project and failure to meet any one of these elements may
result in a disqualification from the entire tender.

ACTIVITY DEADLINE
ISSUE OF PRE-QUALIFICATION QUESTIONNAIRES 09/11/2009
PROVIDER BRIEFING DAY 01/12/2009
DEADLINE FOR RECEIPT OF COMPLETED PQQ 5:00PM
06/01/2010
EVALUATION OF PQQ AND SELECTION OF BIDDERS 13/01/2010
TENDERS ISSUED 15/01/2010
DEADLINE FOR SUBMISSION OF TENDER 12:00PM
26/02/09
FORMAL EVALUATION OF BIDS 29/03/09
AWARD PROPOSAL DOCS PREPARED FOR BOARD APRIL 2010
CONTRACT AWARD CONFIRMED APRIL 2010
CONTRACT COMMENCEMENT SEPTEMBER
2010

5. ENQUIRIES AND REQUESTS FOR FURTHER INFORMATION

5.1. The completed document MUST be returned either;
via email to;

cd-pct.northeastpctsupportteam@nhs.net

5.2. or on a CD by post, in a clearly marked envelope to;

NORTH EAST PCT SUPPORT TEAM
Centre for Health
Unit 101 Whitehouse Business Park
Peterlee
SR8 2RT

Pre-Qualification Questionnaire Page 4 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

AND MUST BE RECEIVED NO LATER THAN: 5 pm 6th January 2010
Faxes and hard copies will not be accepted.
Any queries relating to this document should be addressed to Rod Skinner.
Tel: 0191 5692893 Fax: 0191 5692801
Email: cd-pct.northeastpctsupportteam@nhs.net

5.3. NHS-SID
IF YOUR ORGANISATION IS REGISTERED ON NHS-SID YOU ARE NOT REQUIRED TO PROVIDE
INFORMATION THAT IS ALREADY POSTED.
WHERE WE HAVE ASKED FOR SUCH INFORMATION, PLEASE INDICATE IN THE
APPROPRIATE SECTION OF THE QUESTIONNAIRE PRECISELY WHAT IS POSTED ON NHS-SID
IN ORDER THAT SPECIFIC RESPONSES TO OUR QUESTIONS CAN BE DETERMINED.
PLEASE NOTE: THE TRUST WILL NOT BE HELD RESPONSIBLE FOR ANY
MISUNDERSTANDINGS OR ERRORS OF TRANSCRIPTION RESULTING FROM THE EXTRACTION
OF INFORMATION FROM NHS-SID. FAILURE TO OBTAIN INFORMATION FROM SID MAY
RESULT IN DIRECT REQUESTS.

6. INSTRUCTIONS FOR COMPLETING THIS DOCUMENT

6.1. Please ensure that you complete all sections and feel free to supply additional
information on separate sheets where there is insufficient space on the questionnaire
itself. Non-completion of any sections may render your organisation ineligible to bid.
6.2. Please ensure that any supporting documentation is clearly marked with your
organisation’s name and is cross referenced to the appropriate section in the
questionnaire. Do not include attachments or other supporting documentation in the
body of the PQQ – a separate attachment is required.
6.3. Do not provide evidence or supporting documentation as web links or as references
to documents not supplied – you must supply the required information along with the
completed questionnaire.
6.4. Where reference to large documents is necessary please provide the relevant
extract, if possible, rather than the whole document.
6.5. Where possible, submissions, and any associated documents should be presented in
Portable Document Format (PDF) in order to minimise any potential compatibility
issues.
6.6. Answer each of the questions raised for the organisation expressing an interest in
the project and for each business if the application is a consortium, joint venture or
subject to any other joint arrangement.
6.7. PQQ submissions that are received late, i.e. after the published deadline, are
incomplete, have errors or are confusing in any way may not be considered further.

Pre-Qualification Questionnaire Page 5 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

7. DETAILS
7.1. GENERAL DETAILS
7.1.1 Company Name:

7.1.2 Trading Name:

7.1.3 Date company formed
and incorporated (if
applicable)
7.1.4 Company type:
(i.e. Plc, partnership,
sole trader, etc)

7.1.5 Address:

7.1.6 Telephone number &
fax number:
7.1.7 Web site address:

7.1.8 Company registration
number (where applicable):
7.1.9 Previous company
name(s) (if applicable)

7.2. ASSOCIATED COMPANIES
7.2.1 Parent Company Name:

7.2.2 Parent Company
Address:

7.2.3 Parent Company
Web site address:
7.2.4 Relationship to Parent
Company:
7.2.5 Names and Addresses of
and Subsidiaries:

Pre-Qualification Questionnaire Page 6 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST
7.3. CONTACT & STAFFING INFORMATION
7.3.1 PQQ Completed by:

7.3.2 Position in Organisation:

7.3.3 Contact Address:

7.3.4 Contact Telephone &
Fax Number:
7.3.5 Contact Email Address:

7.3.6 Number of Staff Overall:

7.3.7 Number of Staff
Proposed to be Directly
Involved in this Service:

7.3.8 Staffing Structure & Hierarchy:

7.3.9 Educational & Vocational qualifications of professional groups who would be
responsible for carrying out this contract (i.e. Divisional Managers and Clinical

Pre-Qualification Questionnaire Page 7 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST
Leads)

Pre-Qualification Questionnaire Page 8 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8. TECHNICAL ABILITY

8.1. YOUR ABILITY & EXPERIENCE
8.1.1 Please demonstrate evidence of Experience/Knowledge of Mental Health Service
delivery across primary care organisations.

8.1.2 Please demonstrate evidence of Experience/Knowledge of delivering safe and
flexible Psychological Therapies – particularly across large geographical areas.

8.1.3 Please demonstrate evidence of Experience/Knowledge of partnership working
across statutory and non-statutory organisations to deliver successful and

Pre-Qualification Questionnaire Page 9 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST
effective Mental Health Services.

8.1.4 Please demonstrate evidence of Experience/Knowledge of producing robust
performance and monitoring data that supports effective and efficient
practice and service delivery (i.e. referrals, caseload numbers, successful
completed treatments)

8.1.5 Please demonstrate evidence of Experience/Knowledge of delivering national
and regional required performance indicators.

Pre-Qualification Questionnaire Page 10 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8.1.6 Please demonstrate evidence of Experience/Knowledge of delivering Outcome
Focussed Services/pathways

8.1.7 Please demonstrate evidence of experience/knowledge of ability to recruit
and retain a flexible workforce to meet the needs of this service; this should
include Criminal Records Bureau (CRB) /Independent Safeguarding Authority
(ISA) requirements and other related Human Resource system processes.

Pre-Qualification Questionnaire Page 11 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8.1.8 Please demonstrate evidence of Experience/Knowledge of implementing a new
service that can work flexibly, efficiently and effectively to meet patient
needs, working where appropriately with other professional groups and
stakeholders.

8.1.9 Please demonstrate evidence of how you will provide services in line with the
IAPT national guidelines to deliver step 2 and step 3 CBT therapies in a primary
care setting.

Pre-Qualification Questionnaire Page 12 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8.2. OVERVIEW OF PRODUCTS/SERVICES

8.2.1 Please identify –and give justification to - the geographical areas you propose to
cover. Describe your model of service delivery to meet the requirements of this
service.

Pre-Qualification Questionnaire Page 13 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8.2.2 Please describe your company’s experience of working in service-critical
sectors such as the Health Service:

8.2.3 Please evidence how your policies correspond with ‘Standards for Better Heath’.

Pre-Qualification Questionnaire Page 14 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

8.3. REFERENCES

8.3.1 Please provide details of two NHS/public sector or similar contracts currently
held by your company that are the most suitable examples to use for reference
purposes. Permission is required to contact these clients for references.

Reference 1 Please Include Name, Address, Telephone Number and Email Address:

Pre-Qualification Questionnaire Page 15 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

Reference 2 Please Include Name, Address, Telephone Number and Email Address:

9. QUALITY ASSURANCE

9.1 Please provide evidence of measures adopted for ensuring quality
Quality control, such as accreditation to ISO9002 or evidence of conformity to
equivalent standards. Please include copies of any relevant certificates
Control
held, as well as supporting statements or particular examples of such
measures;

Pre-Qualification Questionnaire Page 16 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

9.2 Please provide evidence of measures relating to the recruitment,
Staff retention, development and management of staff or evidence of
Development conformity to accredited measures, such as Improving Working Lives
(IWL), Investors In People (IIP) etc. Please include copies of any
relevant certificates held, as well as supporting statements or
particular examples of such measures;

9.3 Please provide a copy of your Customer Care Policy, along with
Customer supporting statements or particular examples of the successful
Care application of this policy

Pre-Qualification Questionnaire Page 17 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

9.4 Please provide a copy of your Equality and Diversity policy, along with
Equal supporting statements or particular examples of the successful
Opportunities application of this policy

9.5 Please provide a copy of your Quality Policy, along with supporting
Quality statements or particular examples of the successful application of this
Policy policy

Pre-Qualification Questionnaire Page 18 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

9.6 Please provide a copy of your Health & Safety Policy, along with
Health & supporting statements or particular examples of the successful
Safety application of this policy

10. FINANCIAL INFORMATION

10.1. Please provide copies of certified accounts for the past 3 years

10.2. Please provide bank details, along with authorisation to allow us to obtain
a bankers reference

10.3. Please confirm your acceptance for a credit check to be carried out on
your organisation. Along with this acceptance, please clearly show the
name of the relevant individual or organisation.

Pre-Qualification Questionnaire Page 19 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

Pre-Qualification Questionnaire Page 20 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

11. LEGAL ISSUES, MISREPRESENTATIONS & CRINIMAL MATTERS
11.1. Statements referring to the Public Procurement Public Services contracts
Regulations 1993 (Si1993 No3228) Part IV; Regulation 14 should be included.
11.2. When answering this query please ensure that you consider any prosecutions
under the Health and Safety at work Act 1974, Race Relations, Sexual
Discrimination and related legislation.
11.3. Please indicate whether the following apply to this business or to the
business' directors or partners:
11.3.1. Is bankrupt or is being wound up, whose affairs are being administered by
the court, who has entered into an arrangement with creditors, who has
suspended business activities, or who is in any similar position arising from
national laws and regulations.
11.3.2. Is the subject of proceedings for a declaration of bankruptcy, for an order
for compulsory winding-up or administration by the court or for an
arrangement with creditors, or of any other similar proceedings under
national laws and regulations.
11.3.3. Has been convicted of an offence concerning his professional conduct by a
judgement which has the force of res judicata.
11.3.4. Has been guilty of grave professional misconduct proven by any means
which the contracting authority can justify.
11.3.5. Provide details of any findings against your company within the last 3 years
under the DDA, or equivalent legislation in the countries in which you operate
and any action taken.
11.3.6. Has not fulfilled obligations relating to the payment of social security
contributions in accordance with the legal provisions of the country in which
he is established or with those of the country of the contracting authority.
11.3.7. Has not fulfilled obligations relating to the payment of taxes in accordance
with the legal provisions of the country of the contracting authority.
11.3.8. Is guilty of serious misrepresentation in supplying or failing to supply the
information that may be required under this Chapter.
11.3.9. Please confirm that no misrepresentations have been made in supplying
information on any of the matters covered by or in this questionnaire to other
contracting authorities.
11.3.10. Please confirm that no offences have been committed in relation to the
business.

Your Response:

PQQ Completed By:

Pre-Qualification Questionnaire Page 21 of 22
NHS Procurement North East
Commercial Services Division NORTH EAST

Signed:
Position

Pre-Qualification Questionnaire Page 22 of 22

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