James Dimon Kimberly A. Kirkland
JPMorgan Chase & Co. Fannie Mae
Office of the Secretary Policy Analyst-NSO Operations
270 Park Avenue International Plaza II
38th Floor 14221 Dallas Parkway
New York, NY 10017 Suite 1000
Dallas, TX 75254-2916
Executive Resolution Group Fannie Mae Board of Directors
Chase Home Finance LLC 3900 Wisconsin Avenue, NW
3415 Vision Drive Washington, DC 20016-289
Columbus, OH 43219-6009
November 22, 2009
Dear James Dimon & Jottrell Henry,
Please find the attached packet, which contains a letter from Fannie Mae dated October 30th. In this letter,
Fannie Mae clearly makes it obvious that it was never their policy or requirement that any payments
during a trial plan were to be reported to the credit bureau as “not received” or “late”.
Now to the list of property tax increases and financial hardships I am enduring, I am also the recent victim
of a home invasion; where I was attacked by a violent intruder in my own home. If not to solicit from you
some much-needed sympathy, I think that this matter also proves that I’m in no mood for any more stupid
I know that you’re in the business of making money on interest. But people are suffering, and you’re
making my life ten times harder than it needs to be by citing HAMP/Fannie Mae program requirements
that simply do not exist rather than to tell me that it is Chase Home Finance who is being petty and
vindictive when it comes to credit reporting.
I know I’ve said this before, but what exactly is your plan for growing, or even sustaining, the Chase
mortgage brand when you are soliciting anger and confusion from those who are coming to you in need?
And how, exactly, are you making a case for greater market share when current Chase customers are
being treated like I am?
This conversation has gone on since March. Isn’t it time we drop the charades? What I’ve been asking
you for is very reasonable, and costs you no additional money other than what you’re going to lose
David N. Jenkins