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					                SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT




               PROGRAMME IMPLEMENTING AGENT AGREEMENT

                       Made and entered into by and between

                              DEPARTMENT OF XX

                      (Here after referred to as the “CLIENT”)

                               Herein represented by

                                        XX

                              Duly authorised thereto

                                        and

                                        XX

                      (Here after referred to as the “AGENT”)

                               Herein represented by

                                        XX

            Duly authorised thereto by resolution attached as Appendix B




SERVICE LEVEL AGREEMENT (SLA: DPW)                                         Page 1
                   SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT



                                             INDEX
                                                                     Page

Context and Scope of this Agreement                                  3

Clause       Heading

1            Interpretation                                          4
2            Definitions                                             4
3            Appointment of the AGENT                                5
4            The Grant                                               5
5            Purpose of Grant                                        6
6            Period of this Agreement                                6
7            Project Area                                            6
8            Approval of Projects                                    6
9            Responsibility of the CLIENT                            7
10           Responsibility of the AGENT                             8
11           Payment of Grant                                        9
12           Co-ordination Mechanism                                 9
13           Media Liaison                                           10
14           No Partnership                                          10
15           Insurance’s                                             11
16           Limitation on Cession                                   11
17           Indulgences                                             11
18           Default                                                 11
19           Arbitration of Disputes arising from this Agreement     12
20           Termination of Agreement                                14
21           Domicilium Citandi et Executandi                        14
APPENDICES
Appendix A - Project Specification                                   16
Appendix B - Resolution of Programme Implementing AGENT              17




SERVICE LEVEL AGREEMENT (SLA: DPW)                                       Page 2
                 SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
                        CONTEXT AND SCOPE OF THIS AGREEMENT
WHEREAS


A      The CLIENT has allocated funds for purposes of a programme called „CAPITAL WORKS
       PROJECTS‟; and


B      The AGENT has the expertise and experience to plan and implement the projects within
       the programme;


NOW THEREFORE THE PARTIES AGREE AS FOLLOWS:




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                 Page 3
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT

                                                 1.

INTERPRETATION

1.1     The head notes to the various clauses of this Agreement and the index are inserted for
        reference purposes only, and shall in no way govern or effect the construction of the
        Agreement.

1.2     This document shall be deemed to constitute the sole memorandum of agreement
        between the parties, with reference to its subject matter; and shall cancel and negate any
        prior verbal or written communications relating to such subject matter, whether expressed
        or implied, including any letters, memoranda or minutes.

1.3     This Agreement shall be governed by and construed and interpreted in accordance with
        the law of the Republic of South Africa.

1.4     Words importing persons shall include bodies corporate, and vice versa.

1.5     The singular shall include the plural, and vice versa, and reference to any gender shall
        include the other gender.

1.6     Any reference to a statutory provision shall include a reference to that provision as
        modified, amended, replaced, or re-enacted from time to time.

1.7     If any provision in a definition is a substantive provision, conferring rights or imposing
        obligations on any party, effect shall be given to it as if it were a substantive clause in the
        body of the Agreement, notwithstanding that it is only contained in the definitions clause.

                                                 2.

DEFINITIONS

In this Agreement, unless clearly inconsistent with or otherwise indicated by the context;

2.1     “Programme”               means the “CAPITAL WORKS PROJECTS” Programme of the
                                  CLIENT.

2.2     “The CLIENT”              means “XXX”, as recorded on the cover page to this Agreement.

2.3     “The AGENT”               means “XXX”, as recorded on the cover page of this Agreement
                                  who will function as an Implementing AGENT (IA) on behalf of
                                  the CLIENT in terms of the Programme as defined in Appendix
                                  A.

2.4     “The Grant”               means the amount specified in Appendix A which the CLIENT
                                  will pay to the AGENT for the purpose of implementing the
                                  Programme.




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                           Page 4
                     SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
2.4.1   “Initial Payment”       means the first payment to be made to the AGENT by the
                                CLIENT as specified in Appendix after being negotiated.

2.5     “PROGRAMME PMS”         means the Programme Management System of the
                                PROGRAMME, which is to be used as the procedure for the
                                implementation of the PROGRAMME by the AGENT. The
                                CLIENT may, at its sole discretion, amend the PMS from time to
                                time. Should any proposed changes to the PMS have financial
                                implications to the AGENT, the CLIENT will consult with the
                                AGENT prior to implementing such changes.

2.6     “Parties” means the CLIENT and the AGENT.

2.7     “IA Area”               means the geographic area in the Republic of South Africa
                                specified in Appendix A in which the AGENT is to confine its
                                activities.

2.8     “Period of Agreement”   means the period specified in Appendix A, commencing on
                                signing of this Agreement.

2.9     “Projects’              means projects to be agreed upon by the parties in writing to be
                                planned and implemented by the AGENT in terms of the
                                Programme for disadvantaged communities within the IA area.

                                              3.

APPOINTMENT OF THE AGENT

3.1     The CLIENT appoints the AGENT for the purpose of implementing the PROGRAMME
        and the AGENT shall act as an independent contractor, and has no authority to enter into
        agreements binding the CLIENT.

3.2     The AGENT accepts the appointment on the terms and conditions as stated herein.


                                              4.

THE GRANT

4.1      Although the budget for work to be done will be with the CLIENT, Head of DPW will be
        held responsible in terms of the PFMA, for payments made by CLIENT on the basis of
        certificates signed by or on behalf of the Head of DPW.

4.3     The parties agree to meet no later than 6 month prior to the expiry of the period of the
        Agreement, for the purpose of attempting to reach agreement on the renewal of this
        Agreement and on the making of a further grant, for further implementation of the
        PROGRAMME by the AGENT within the project area, as may be agreed upon by the
        parties.


                                              5.


SERVICE LEVEL AGREEMENT (SLA: DPW)                                                    Page 5
                   SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
PURPOSE OF GRANT

5.1     The Grant shall be applied and expended by the AGENT exclusively to implement the
        PROGRAMME within the project area.

5.2     The Grant shall be used for no other purpose whatsoever without the CLIENT’s prior
        written consent.

5.3    The Agent shall submit to the Client an audited Account of how the budget was expended
       on the programme and summary per project.

                                                 6.

PERIOD OF THIS AGREEMENT

6.1     The Parties mutually acknowledge the importance of speed of implementation of the
        PROGRAMME, and accordingly it is a material term of the Agreement, and the AGENT
        hereby warrants accordingly, that it shall do all things reasonably necessary, and use its
        best endeavours to ensure that the projects are implemented and completed prior to the
        expiry of the Period of Agreement.

6.2     Notwithstanding the provisions of Clause 6.1 above, in the event of circumstances arising,
        which render impractical the completion of specific projects within the project period, the
        Parties shall liaise and attempt to agree on an appropriate extension of time, failing
        agreement in this regard, the matter shall be determined by arbitration, as set down in this
        Agreement.

6.3     In the event of either Party failing to act within the spirit and intent of this provision, and
        persisting in its default for a period of 21 (twenty one) days, despite delivery of a written
        notice to remedy such default, then, in such event, the aggrieved Party shall be entitled to
        construe such failure as a breach of this Agreement, giving rise to the consequences and
        remedies envisaged in Clause 18 of this Agreement.

                                                 7.

IA AREA

The AGENT shall conduct all activities with respect to implementation of the Programme within the
project area specified in Appendix A, unless directed otherwise in writing by the CLIENT.

                                                 8.

IDENTIFICATION AND APPROVAL OF PROJECTS

8.1     Projects shall be identified in terms of the process set down in 9.1 and shall be approved
        by the HOD of CLIENT.


                                                 9.

RESPONSIBILITY OF THE CLIENT


SERVICE LEVEL AGREEMENT (SLA: DPW)                                                          Page 6
                  SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
9.1    Carry out needs assessment for Capital Works with the advice of the AGENT.

9.2    Prioritise Capital Works by means of an Annual Business Plan, in consultation
       with the AGENT.

9.3    CLIENT will involve AGENT in its strategic planning for infrastructure.

9.4    Budget for Capital Works, including cost of any private sector professional
       Services, which might be necessary for the implementation of the projects.

9.5     Compile an annual Business Plan that will specify exactly which projects have to
       be undertaken within the financial year and submit to the Head of the AGENT by
       the end of November in the preceding year.

9.6    Execution of projects in the Business Plan will depend on finalisation of the
       budget by Treasury.

9.7    CLIENT will prioritise according to its needs.

9.8    The CLIENT must sign off the Business Plan or someone delegated in writing. The Head
       of CLIENT must sign off any changes to the Business Plan or someone delegated in
       writing.

9.9    Changes must be implementable within the financial year and agreed to by the
       AGENTor someone delegated in writing.

9.10   Client to participate in site meetings facilitated by AGENT and report to the IA
       delegate any issues requiring attention. IA consultant to document issues in
       minutes and or as site instruction.

9.11   Budget for all maintenance activities, including routine, periodic, planned,
       unplanned, minor and major maintenance .

9.12   Carry-out routine maintenance as per the attached list of routine maintenance.

9.13   Payment of suppliers of goods and services rendered to CLIENT on the written
       recommendation of the Head of the AGENT or delegated authority on completed
       work.

9.14   Monitor and manage the Capital Works and Maintenance Works budget.

9.15   Approve or reject variation orders within 7 (seven) working days of submission to
       CLIENT as per standard conditions of contract.

9.16   Identify construction sites and check their availability before requesting the
       AGENT to execute the projects.


                                             10.

RESPONSIBILITY OF THE AGENT


SERVICE LEVEL AGREEMENT (SLA: DPW)                                                        Page 7
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
10.1    It shall be the responsibility of the AGENT to utilise the Grant in the implementation of
        projects and carried out strictly in terms of Appendix A.

10.2    do all such things necessary to manage implementation and successful completion of
        projects in terms of Appendix A.

10.3    Verify the site; confirm its legal and technical availability before any development is
        commenced;

10.4    Provide CLIENT with technical advice to inform the needs assessment and prioritisation
        of works.

10.5    Provide the CLIENT with cost estimate of works when requested.

10.6    Execute the works in terms of the properly authorised Business Plan of the CLIENT and
        or any authorised changes in the Business Plan and Programme Implementation plan.

10.7    Procurement of professional and contract services in terms of the prevailing Supply Chain
        Management regulations.

10.9    Contract management during project implementation including handling of any defects
        during the retention period. Be responsible for the execution of the works in terms of the
        specification by the contractors.

10.10   Recommend variation orders to the CLIENT in terms of the contract, for approval prior to
        any work being done, and inform CLIENT of extensions of time with financial implications.

10.11   AGENT should, as part of this agreement, provide a policy for termination /
        Cancellation of late completed projects.

10.12 Submit monthly progress reports to the CLIENT or delegated authority on
       or before the seventh (7th) of each month, and in time, provide cash flow forecasts per
      project for the remainder of the financial year for each project. CLIENT will continue with its
      present reporting system as per National Treasury Infrastructure Reporting Model.

10.13 Appoint consultants based in the Province within four (4) weeks of receiving an
      official request from CLIENT from the Roaster System.

10.14 Appoint contractors within four (4) weeks of tender closing date.

10.15 The AGENT shall make sure all work is carried out in conformance with the regulations
      framed under the Occupational Health and Safety Act of 1993 and the Minerals Act (Act 50
      of 1991) to ensure the safety of personnel and structures that are of risk




                                                11.

PAYMENT OF GRANT


SERVICE LEVEL AGREEMENT (SLA: DPW)                                                        Page 8
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
11.1     A certificate authorised by the AGENT's accounting officer is to be included with the
         payment request, which certificate should confirm the accurate value of the work carried
         out in the previous month.

11.2     Only projects which have been approved in terms of Appendix A may be included in the
         AGENTs interim payment requests, and the AGENT is required to provide proof of such
         project approvals with each payment request.

11.3     In response to payment requests as stipulated in Clause 11.2, the CLIENT undertakes,
         after consulting and agreeing to make payment, to process the payment claim within 21
         working days.

11.4     The AGENT shall supply on request to the CLIENT copies of any of the financial records
         requested by the CLIENT.


11.5     The CLIENT may at the CLIENTs cost have an audit performed on the PROGRAMME at
         any time. The AGENT is required to cooperate with the auditor so appointed by the
         CLIENT.

                                                12.

CO-ORDINATION MECHANISM

12.1     An Infrastructure Programme Team meeting shall be held monthly to ensure smooth
         communication between the CLIENT and the AGENT. The HODs commit themselves to
         send delegates to the meetings who have to make decisions at the meetings. The
         meetings shall discuss, inter alia, the following:

        12.1.1 The Business Plan and Project Implementation Plan for the current
                financial year.
        12.1.2 Prioritisation of projects on sound technical grounds in addition to CLIENT
                needs analysis.
        12.1.3 Progress of the projects and review of the program.
        12.1.4 Reconciliation of budget monitoring and management report.
        12.1.5 Identify problem areas and recommend solutions.
        12.1.6 Review and evaluate the applicability of existing specifications.
        12.1.7 The Business Plan for the following year.

12.2     The AGENT shall report progress monthly to the CLIENT and to other stakeholders if
         directed to do so by the CLIENT
12.3     The AGENT is required to co-ordinate with other role players, as necessary, in order to
         ensure effective co-ordination of implementation of the PROGRAMME.




The diagram below depicts the relationship between the CLIENT and DPW through the Service
Level Agreement.
                                              SLA
       MPLEMENTING AGENT                                          CLIENT
SERVICE LEVEL AGREEMENT (SLA: DPW)                                                      Page 9
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT



               Programme: Capital Works Projects                             CLIENT
                                                                             -   HOD
                                               Projects Approved             -   RSC
                                                                             -   CWPT

                                             Infrastructure                  . Chaired by client
                                             Programme Team                  . Secretariat by IA
                                             CLIENT / IA                     . As appointed by
                                                                             HODs
                                               Implementation:               . Monthly meetings
                                               IA / SERVICE                  . Recommendations
                                                PROVIDERS                    through line functions

CLIENT
Asset Management
                                    COMMISSIONING:                            The IP Team shall be
Operation, Maintenance                                                        responsible for the
                                    - CLIENT
                                                                              overall management of
                                    - IA                                      the Programme
                                    - SERVICE PROVIDERS




                                                 3.

MEDIA LIAISON

13.1     The AGENT undertakes that it will make no statement of any kind, whether written or
         verbal, to the media in connection with the PROGRAMME or any project, without first
         obtaining the CLIENT’s approval of such statement.

                                                14.

NO PARTNERSHIP

14.1     The relationship of the Parties in terms of this Agreement shall involve a close
         collaboration between two independent contracting parties, and in the circumstances shall
         not imply any partnership in the legal sense, nor shall it constitute either Party being the
         authorised representative of the other Party, particularly so with regard to the AGENTs
         dealing with third parties.



                                                15.

INSURANCES

15.1     The AGENT is required to ensure that insurances are provided within each project with
         respect to:

15.1.1   Workman’s Compensation;

SERVICE LEVEL AGREEMENT (SLA: DPW)                                                         Page 10
                     SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT

15.1.2   Contractors’ Risk;

15.1.3   Public Liability.

15.2     The AGENT is required to either provide the insurance cover for the projects as a whole,
         or to ensure that such cover is provided in each and every project undertaken.

15.3     The AGENT hereby indemnifies the CLIENT against any claims, losses, proceeding,
         damages or liabilities, which may result from the AGENTs actions, or failure to act.

                                                16.

LIMITATION ON CESSION

16.1     The rights and obligations for the Parties in terms of this Agreement shall be personal and
         not capable of being ceded, assigned or delegated by either of them to another person,
         save with the prior written consent of the other Party, who may refuse to consent.

16.2     Each Party warrants that he is acting as a principal and not as an AGENT to an
         undisclosed principal.

                                                17.

INDULGENCES

No extension of time, latitude or other indulgence which may be given or allowed by either Party to
the other, shall constitute a waiver or novation of this Agreement, or affect such party’s rights, or
prevent such Party from strictly enforcing due compliance with each and every provision of this
Agreement.

                                                18.

DEFAULT

18.1     In the event of any breach by the AGENT of the terms and conditions of this Agreement,
         and in the event that the AGENT remains in default after 21 (twenty one) days written
         notice calling for rectification of the relevant matter, the CLIENT shall be entitled to
         exercise all or any of the following rights:


18.1.1   to suspend further payments to the AGENT;

18.1.2   to require immediate repayment of the full balance of monies remaining in the AGENTs
         bank account.

18.1.3   itself, or through a third party of its choice, to assume and take control of the completion
         of any particular uncompleted project, in which event the AGENT agrees, if requested, to
         permit the CLIENT or its nominee to assume responsibility for, and benefit of, all
         agreements in place for the project in question.



SERVICE LEVEL AGREEMENT (SLA: DPW)                                                        Page 11
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
18.2     Should the AGENT dispute the existence of a breach entitling the CLIENT to the above
         mentioned rights and remedies, the matter/s in issue may be referred, at the request of
         either party, for determination by an arbitrator to be appointed in terms of this Agreement.
         Notwithstanding anything to the contrary contained in this Agreement, and by reason of
         the financial and social imperative underlying this Agreement, the arbitrator shall be
         entitled to make interim orders to ensure that work proceeds and that no material delays
         occur to the detriment of a community.

18.3     In the event of any breach by the CLIENT of the terms and conditions of this Agreement,
         and in the event of the CLIENT remaining in default after 21 (twenty one) days written
         notice, calling for rectification of the relevant matter, the AGENT shall be entitled:

18.3.1   To suspend all work in respect of any project affected by such breach; and/or

18.3.2   To enforce strict compliance with the terms and conditions of this Agreement; or

18.3.3   To cancel this Agreement.

18.4     The provisions of Clause 18.2 shall apply mutatis mutandis, in the event of the CLIENT
         disputing the existence of a breach entitling the AGENT to the rights and remedies
         envisaged in Clause 18.3.

                                                 19.

ARBITRATION OF DISPUTES ARISING FROM THIS AGREEMENT

19.1     Either Party shall be entitled within 10 (ten) days after failure by the parties to reach an
         agreement, to require, by giving written notice to the other, that the dispute be submitted
         to arbitration.

19.2     If the parties cannot agree as to the arbitrator, the arbitrator shall be nominated by the
         President of the Law Society of South Africa, or its successors.

19.3     The party instituting these proceedings shall appoint the arbitrator and the arbitrator shall
         notify the parties before hand of the remuneration required by him for his services.




19.4     Within 30 (thirty) days after receipt of the notice in Clause 19.3, each party shall submit to
         the arbitrator a full statement of its case, in which shall be set out all the evidence, sworn
         statements, facts, submissions and expert opinion, etc., supporting or proving such
         parties contention in regard to the matter in dispute and serve a copy thereof on the other
         party.

19.5     Within 14 (fourteen) days of receipt of such copy of the other party’s statement of case,
         either party may submit a further supplementary statement to the arbitrator and serve a
         copy thereof on the other party.


SERVICE LEVEL AGREEMENT (SLA: DPW)                                                          Page 12
                    SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
19.6     If requested by the arbitrator, the parties may submit and serve further statements within
         14 (fourteen) days of the request.

19.7     The arbitrator shall then consider and decide the dispute on the papers before him,
         without any legal representation or appearance by the parties.

19.8     If the arbitrator considers that he cannot decide the matter on the papers before him, he
         may call for other evidence or for witnesses to testify at a place determined by him in the
         presence of the parties, who may also question such witnesses.

19.9     The arbitrator shall be entitled to make such award, including an award for specific
         performance, an interdict, and damages or otherwise as he, in his discretion, may deem
         fit and appropriate.

19.10    The arbitrator shall decide the dispute according to the law of South Africa.

19.11    The arbitrator shall at all times have regard for the intention of the parties and shall
         resolve the dispute in a summary manner.

19.12    Any award made by the arbitrator:

19.12.1 Shall be final and binding upon the parties;

19.12.2 Shall be carried into effect by the parties;

19.12.3 May only be made an order of court if the party concerned fails to heed the terms of the
        award; and

19.12.4 May include an order directing the unsuccessful party to pay the costs of the arbitration
        and the expenses incurred by the successful party.

19.13    This Clause shall survive the termination of the Agreement.

19.14    This Clause shall constitute each party’s irrevocable consent to the arbitration
         proceedings, and no party shall be entitled to withdraw therefrom or to claim that such
         party is not bound by this Clause.

19.15    If a party fails to take part in these proceedings, such conduct shall constitute consent to
         an award being made against such party.




                                                 20.

TERMINATION OF AGREEMENT

20.1     The CLIENT will be entitled at any time to review progress made and the success of
         projects undertaken by the AGENT, in terms of this Agreement. If the CLIENT is
         dissatisfied with progress made and the results of projects undertaken by the AGENT, it
         shall be entitled to terminate this Agreement on not less than 2 (two) months written
         notice of termination.

SERVICE LEVEL AGREEMENT (SLA: DPW)                                                        Page 13
                 SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT
20.2   On the date of termination all amounts not contractually committed or paid out to projects
       from the AGENTs bank account, on demand, be reimbursed to the CLIENT, together,
       nett of normal banking costs and the rights and obligations in terms of any agreement
       entered into by the AGENT, shall revert to the CLIENT.

20.3   Should the AGENT make any payments contrary to the conditions of this Agreement, the
       CLIENT may terminate this Agreement forthwith without any prejudice to any other rights
       it may have. The CLIENT shall have the option to take over the rights and obligations of
       any agreement notwithstanding the provisions of Clause 20.2.

                                              21.

DOMICILIUM CITANDI ET EXECUTANDI

21.1   The CLIENT chooses as its domicilium citandi et executandi for all purposes arising from
       this Agreement:



21     The AGENT chooses as its domicilium citandi et executandi for all purposes arising from
       this Agreement, the address specified in Appendix A.



21.3   Either party may change its domicilium citandi et executandi by means of a written notice
       to the other party, provided that such domicilium shall be a physical address within the
       Republic of South Africa.

21.4   All notices contemplated under this Agreement shall be delivered by hand or sent by pre-
       paid registered post, in which event such notice shall be deemed to have been received
       by the addressee 14 (fourteen) business days after the proven date of posting.




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                    Page 14
                              SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT


Thus done and signed by the CLIENT at ................................……………………………….. ……….
this ........ day of ..................... ......…………………………………………….……………………………


As witnessed :

...................................................                            .......................................................
                                                                                                                        For the CLIENT,
                                                                                                                       namely CLIENT

                                                             Name                    ;………………………………………

                                                             Duly authorized as      ;………………………………………




Thus done and signed by the AGENT at ................................……………………….
this ........ day of ..................... ........……………..
As witnessed :

..........................................................                ...........................................................
                                                                                                                          For the AGENT

                                                             Name                    ;………………………………………

                                                             Duly authorized as      ;………………………………………




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                                                       Page 15
                                  SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT



                                                                   APPENDIX A
                                                              PROJECT SPECIFICATION
GRANT - CLAUSE 4

               Total Grant                                                         :        R...........................

PAYMENTS - CLAUSE 11

1.             Initial Payment                                                     :        R...........................
2.             Interim Payments frequency                                          :        Monthly

IA AREA - CLAUSE 7 (insert geographic area of activity of AGENT)

..........................................................................................................................................................
..........................................................................................................................................................

PERIOD OF AGREEMENT - CLAUSE 6

12 months from signing of the Agreement.

DOMICILIUM CITANDI ET EXECUTANDI - CLAUSE 21

The AGENT chooses as domicilium citandi et executandi for all purposes arising from this
Agreement:
..........................................................................................................................................................
..........................................................................................................................................................
..........................................................................................................................................................

BANK ACCOUNT DETAILS

The AGENTs bank account to be used solely for the purpose of this Agreement is:
Bank Name                     :..........................................................................................
Branch Name                   :..........................................................................................
Branch Code                   :..........................................................................................
Name of Account Holder        :..........................................................................................
Account No.                   :..........................................................................................




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                                                                                           Page 16
                  SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT



NB: Save for the above details, a separate bank stamped form for electronic fund transfer
purposes which can be obtained from the CLIENT, is required to be submitted by the AGENT to
the CLIENT.




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                  Page 17
                                  SERVICE LEVEL AGREEMENT WITH IMPLEMENTING AGENT

APPENDIX B

                                       RESOLUTION OF THE IMPLEMENTING AGENT



In terms of a meeting held on (fill in date) ……………………………………………………………….

The (fill in e.g. Council,……………………………………………………………………………………..

Of the (fill in organization name)…………………………………………………………………………..

Duly authorized (fill in rep. name in full)………………………………………………………………….

Capacity (insert)…………………………………………………………………………………………….
to enter into an Agreement with the CLIENT to provide services as a Programme Implementing

AGENT for the “REVITALISATION OF HOSPITALS” Programme.




....................................   ....................................   ..................................   ..................................
Name                                   Signature                              Capacity                             Date




SERVICE LEVEL AGREEMENT (SLA: DPW)                                                                                                       Page 18

				
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