New Job Opportunity July 2005 ST THIS POSITION PROFILE WILL BE AVAILABLE ON THE INTRANET ON FRIDAY THE 1 OF JULY 2005 Position: Business Executive: Stakeholder Management Centre: Pretoria – Head Office Package: Market related Advertisement number: 062/2005 Closing date: 8 July 2005 Address: Corporate Services Placement Administrator For attention: Vanessa Henry PO Box 446 PRETORIA 0001 email@example.com The incumbent of this position within the Office of the Auditor-General will report to the Corporate Executive for Corporate Services. This is one of five positions newly designed to effect a seamless, service delivery approach within Corporate Services. Corporate Services includes all support functions of the office in a new cross-functional, value-chain driven structure. The incumbent of this position is required to take primary responsibility for the establishment of a sophisticated but straightforward stakeholder relations management capacity. The incumbent will be responsible for managing the liaison, monitoring and assessment of internal and external stakeholder satisfaction across multiple delivery channels. The stakeholder groups include: The recipients of the audit services, i.e. all legislative bodies and their standing committees; national, provincial and municipal departments; statutory bodies and public entities Employees and intra-OAG business units Professional institutes and standard-setting bodies Service providers, including educational institutions International and intra-governmental auditing bodies Multiple medium and media publishers Some of the channels of delivery are: Transversal and statutory reporting Public relations, event and marketing initiatives Intranet, internet, industry-net and extra-net delivery systems Executive and business unit interactions The successful applicant will be accountable for the overall management and delivery of the following key result areas: Ensure the identification and design of processes and enabling technologies to deliver a stakeholder feedback loop Enhance and guide the relationship management strategy of the OAG providing strategic consultancy support Drive the development of a communication strategy and framework incorporating internal and external stakeholder communication from multiple organisational levels The development and implementation of brand and image protocols, policies, product and guidelines The provision of marketing and public relations support in alignment with the communication strategy and brand and image framework The management, packaging and provisioning of a knowledge management framework for utilisation by the office and its stakeholders The administration and provision of library and archival services to provide an information service integrated within the Knowledge Management Centre The development and implementation of a key account management function to liaise with OAG line managers to determine service requirements and standards for service delivery and to monitor adherence to service level agreements Ensure the provision of a transversal reporting and publishing function for the office. The candidate should possess both the understanding and relevant decision-making experience to direct the: Executive marketing management function, while coordinating market research and analysis. Establishment of Customer Relationship Management (CRM) principles and practices (including current best practice developments) for the maintenance of a high level of relationship management. Knowledge of and experience in the auditing and accounting industry or the public sector will be helpful. Experience in the operations of a cross-functional environment would be helpful. The candidate should have a post-graduate qualification in marketing or business administration or equivalent. A valid driver’s licence is an inherent requirement of the position as travelling duties may be involved. The package offered for the position will be competitive and market related, based on the calibre, experience and competence of the candidate. The onus is on you to ensure that your CV reflects the required level of experience. Should you not hear from us within one month, please accept that your application was unsuccessful. Candidates applying for this position should take cognisance of the fact that this will be a contractual appointment for a period of five years, which might be renewed based on performance. Please state your race, gender and disability status for employment equity purposes. In terms of the office’s affirmative action policy preference will be given to members of the following target groups: African, Coloured and Indian females; Coloured and African males. Preference will also be given to the current staff of the OAG Corporate Services.
"Head - Stakeholder Management"