Self Test 01, continued by monkey6


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                             Self-Test 01

Model           Below find the model answers:

Question 1
Any of the following:
     Mental agility                               Problem solving/analytical/
     Balanced learning habits and skills          decision making skills
     Self knowledge                               Social skills and abilities
     Command of basic facts                       Emotional resilience
     Relevant professional knowledge              Pro-activity
     Continuing sensitivity to events             Creativity

Question 2

Question 3
Specialised staff

                               Self-Test 02

Model           Below find the model answers:

Question 1
The Performance Improvement Plan is formulated in a discussion between the
manager and the staff member. It is developed on the basis of needs,
deficiencies and development areas identified in the immediate workplace. The
Performance Development Plan contains development actions to prepare for a
managerial position. Development areas are directed towards action steps to
actualise such development

Question 2
   Information gathered in the evaluation process can be conveyed in such a
    way that it leads to the reinforcement of good performance.
   Areas of weakness can be highlighted positively in order to encourage and
    stimulate improvement.
   Feedback allows an opportunity to discuss performance detractors and
    possible solutions.
   Feedback can inform future follow up and/or remedial steps to be taken.

Question 3
   Performance feedback is a two-way discussion between the participant and
    the manager.
   Feedback should be open and honest. Discussion of important, negative or
    sensitive areas should not be avoided.
   Feedback, whether positive or negative, should be constructive.
   Feedback should lead to an action plan, the results of which will be reviewed
    and follow up feedback given.
   Feedback should be specific, clear and consist of concrete examples.

                            Self-Test 03

Model        Below find the model answers:

Question 1
Short Term   Short term planning is the planning of short range activities necessary to
             accomplish long term objectives. These types of objectives can be met
             almost immediately by implementing and making changes.

Medium       Medium term planning is the transition between short and long term
Term         planning. Generally the results of short term planning is implemented to
             achieve medium term objectives. Medium term objectives allow you to
             prepare to meet long term objectives.

Long Term    Long term planning involves looking ahead as far as possible In order to
             formulate end results. Once you know the long term objectives charting
             medium/short term planning becomes simplified.

Self Test 03, continued


Model             Below find the model answers:

Question 2
Specific – Avoid being too general. Vagueness is the archenemy of productivity.
The more precise the target, the greater the commitment to follow through.
Measurable – This is stated in terms of results on the job, cost, quality, quantity
and timeliness.
Acceptable – goals should be jointly established. Although it is sometimes
necessary for a supervisor to set specific goals and target dates him/herself, it is
preferable that it must b agreed upon by both parties. When workers feel that
they are actively participating in the setting of their own goals, they are much
more solidly motivated to perform with distinction than when they feel that they
are merely being told what to do.
Realistic – goals that inspire quality performance are those, which are seen as
difficult, and challenging, but attainable.
Timeous – The date by which the objective will be accomplished. A well-defined
deadline for when the project must be accomplished adds a sense of urgency.

Self Test 03, continued


Model            Below find the model answers:

Question 3
 Determine and define what should be achieved
 How should the aims be achieved?
 Techniques of decision making
 Procedures and methods
 Put into action and control
 Execution of plan
 Has the aim been achieved?
 Was this the best method?
 How can it be improved?

Question 4
   Obtain the necessary information.
   Identify and analyse the activities.
   The division of the activities in meaningful units.
   The division of the activities of the units into meaningful tasks.
   The allocation of power and responsibilities and the establishment of healthy
   The provision of all requirements and the introduction of all the arrangements

                                Self-Test 04

Model            Below find the model answers:

Question 1
   Set objectives goals for the next 6 months
   Know how you spend your time
   Set priorities- in terms of urgency and importance:
    ABC METHOD: A = high value
                      B = medium value
                      C = low value
   Do one major thing at a time, i.e. concentrate your time effort and resources
   Schedule your work
   Delegate

Question 2
interruptions       You can’t eliminate interruption
                    There are three main ways to help control interruptions:
                    Try to prevent interruptions that can be foreseen
                    Keep interruptions that are inevitable to a minimum.
                    Shorten interruptions that occur
                    Set aside ‘available’ time when you are ‘in’ to take calls and

Self Test 04, continued


Model            Below find the model answers:

Question 2
Meetings            Eliminate unnecessary meetings
                    Use an agenda
                    Prepare for meetings
                    Set a time limit
                    Restrict the meeting to those whose participation is necessary
                    Before closing, summarize

telephone           Prepare your calls
calls               Keep the introduction to the point
                    Give relevant information
                    Listen carefully and take notes
                    Terminate the conversation conclusively
                    If necessary, indicate tactfully that the conversation is over

Question 3
   Set deadlines for each task.
   Impose deadlines for yourself as well as for your staff.
   Stick to the deadlines and require your staff to do so as well.
   Make sure the deadlines are reasonable.
   Consult staff on time estimates before setting due dates.


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