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Download IRIS Terms and Conditions (Jan 2009) - Global Online

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					                            Contract between

      “The Supplier” - South African Online Travel Solutions (SAOTS)

                   Registration Number 2007/029354/07

                                    of

3 Montrose Place, Montrose Road, Newlands, 7700, Cape Town, South Africa

                                   and

     “The Establishment” ____________________________________

                                    of

 ______________________________________________________________



               Dated ________________________________




                                                        Initial: _____ _____


                                    1
IRIS the “software” will automate the management of Inventory and guest accounts that many
establishments perform manually using either white boards, calendars, excel or spreadsheets.

By downloading, using or installing the IRIS software program ("the Software") you agree to the
following terms and conditions:

You acknowledge that the Software is provided for your use only and South African Online Travel
Solutions (SAOTS) does not grant any right, title or interest in the Software or any intellectual property
of South African Online Travel Solutions (SAOTS) to any third party licensor. You may not sell or
transfer the Software or any part of it to any third party, nor assign or transfer any of your rights or
obligations under these terms and conditions.

Once installed, you have agreed to implement optional functions which allow the Software to provide
South African Online Travel Solutions (SAOTS) with various data and will include your contact detail
and you acknowledge that such data may include proprietary, confidential or user-identifiable data
and you represent to South African Online Travel Solutions (SAOTS) that you have obtained all
necessary permissions to share such data.

You acknowledge that the Software is proprietary to and a trade secret of South African Online Travel
Solutions (SAOTS) and/or its third party licensors and is to be used by you only in accordance with
this Agreement.

You shall clearly identify the Software as South African Online Travel Solutions (SAOTS) property.
The Software and any documentation shall be kept by you in the strictest confidence. You will not
without South African Online Travel Solutions (SAOTS) prior written consent disclose any information
about the Software to anyone other than your employees; copy any part of the Software or the
documentation.

South African Online Travel Solutions (SAOTS) gives no warranties, representations, conditions,
undertakings or other obligations, whether express or implied by common law, trade usage, course of
dealing or otherwise including any implied warranties of satisfactory quality or fitness for a particular
purpose or any warranty that the Software will be error-free or that such errors will be corrected are
given, all of which are hereby excluded to the fullest extent permitted by law.

The Software is provided 'as is' and in no event will South African Online Travel Solutions (SAOTS)
and its third party licensors be liable to you for any loss or damage of any kind (except personal injury
or death resulting from South African Online Travel Solutions (SAOTS) negligence arising from your
use or inability to use the Software, or from faults or defects in the Software whether caused by
negligence or otherwise. South African Online Travel Solutions (SAOTS) and its third party licensors
shall not be liable for any direct, indirect, special, incidental or consequential damage, whether in
contract, tort or otherwise, arising out of any use of the Software or associated documentation

During the introductory period the purchase price of R10,000 for the IRIS software package has been
waived offering our initial users this package free of charge with no installation and licensing fees.

The IRIS user allows South African Online Travel Solutions (SAOTS) access to their Establishment's
Inventory through our Central Database which in turn allows available rooms to be marketed and
distributed through our numerous distribution portals.

For the use of the IRIS software, the establishment must make available a minimum of 80% of their
available room inventory which can be distributed and sold via the South African Online Travel
Solutions (SAOTS) distribution portals.

                                                                                    Initial: _____ _____


                                                    2
Any bookings made on any of the South African Online Travel Solutions (SAOTS) distribution portals
will be subject to a nominal commission of and average of 10% plus competitive credit card and
administration fees. South African Online Travel Solutions (SAOTS) has the right to increase this
commission amount at their discretion. Any manual bookings made directly by the establishment are
not subject to any commission or charges by South African Online Travel Solutions (SAOTS).

The IRIS user is solely responsible for making sure that their inventory is always kept up to date on
the Central Database. This is achieved by entering all manual bookings onto the local IRIS system
and by ensuring that internet connection is present during synchronisation.

Support

South African Online Travel Solutions (SAOTS) will endeavour to provide software support to IRIS
users. First level support will be provided by email within 24 working hours. Should your problem be
critical, telephone support will be provided by the South African Online Solutions (SAOTS). Should an
IT representative be required to attend site and it be found that the error was caused by user action a
call out fee of a minimum of R2,000 will be charged plus travel costs.

Overbooking

IRIS’s connection to the Central Database allows for the first “real-time” booking engine in South
Africa. Due to this very advanced technology the chance of duplicate bookings occurring are virtually
nonexistent however, should the Establishment not use the IRIS system to create a manual booking
or not connect to the internet during synchronisation resulting in a duplication and overbooking – it is
the responsibility of the Establishment to source and cover the cost of similar/alternative
accommodation for the misplaced guest.

Payment

For bookings created on any of the South African Online Travel Solutions South African Online Travel
Solutions (SAOTS) distribution portals a 25% deposit will be collected from the guest at the time of
booking. A portion of this deposit, less a nominal commission, credit card costs and VAT, will be paid
directly into the establishment’s bank account, once the funds are cleared. The guest has to accept
the terms and conditions of each establishment at the time of booking and any further deposits and
the balance of payments will be the responsibility of the establishment to collect directly from the
guest.

No Shows and Cancellations and Booking Amendments

The deposit collected is non refundable and any no shows, cancellations and booking amendments
are the responsibility of the establishment.

Should a guest contact you directly to change their dates – this may be done at the establishment’s
own discretion.

Credit Card Fraud

It is the Establishment’s responsibility to physically see the credit card and to get a signed copy for the
full payment at check in. An electronic invoice, with amount paid online and last 4 digits on CC,
cardholders name are sent to the establishment at time of booking. The signed imprint of the card
needs to be kept by the establishment for a period of 1 year.

                                                                                    Initial: _____ _____




                                                    3
Guest Expenses and Taxes

The Establishment is responsible for collecting any taxes and tourism levies as well as any incidental
costs directly from the guest.

Confidentiality, Copyright & Ownership

IRIS is a privately owned software package which may not be copied, altered or use for any other
purpose.

Should the establishment not make a minimum of 80% of available rooms per month available for
distribution and sale by South African Online Travel Solutions (SAOTS) or should they be found to be
abusing the system or not using IRIS for all bookings, South African Online Travel Solutions (SAOTS)
has the right to remove access to the IRIS software.

The IRIS software is owned by Global Online Hospitality Holdings and is distributed by South African
Online Travel Solutions (SAOTS).



Signed in __________________________ on the ______ day of _____________ 20____


Establishment Name _______________________________________________________


Name of Duly Authorised Person_____________________________________________


Signature of Duly Authorised Person__________________________________________



Signed on behalf of (SAOTS) ______________________________________


Name of Signatory (SAOTS) _______________________________________


Title of Signatory (SAOTS) ________________________________________




                                                  4
Glossary of Terms

IRIS – Inventory Reservation Information System. IRIS is a Property Inventory and Management
System (PIMS) sold to the hospitality industry to automate the day to day tasks of running a guest
house, hotel, bed and breakfast, apartment, lodge, backpacker or campsite. IRIS is an entry level
product.

Global Online Hospitality Holdings (GOHH) – is responsible for the development, ongoing
maintenance and updating of the IRIS software.

South African Online Travel Solutions (SAOTS) – is responsible for the marketing, distribution and
support of IRIS and the distribution and sales of the establishment’s inventory via various distribution
channels including the Internet.

Central Database – Nebula is South African Online Travel Solutions (SAOTS) Central Database
which has been developed to store “real-time” inventory data allowing the end user to book
accommodation in “real-time” and to receive instant confirmation.




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Description: Download IRIS Terms and Conditions (Jan 2009) - Global Online