KCTCS Crisis Management Plan by li23987


									   KCTCS Crisis
Management Planning

 Illinois Community College System
 Homeland Security and Emergency
           Response Institute
             April 2, 2008
        September 11, 2001
• The events of that day changed the United
  States forever in many ways.
• Many agencies could not or would not talk
  to each other (local, state and federal).
• The U.S. Department of Homeland
  Security was formed by combining 27
  federal agencies.
     Borough of Manhattan
      Community College
 First community college ever to experience
   damage from a terrorist act. BMCC lost a
  building in the 9/11 attack and served as a
shelter and staging area for First Responders.
Homeland Security Presidential
        Directive 5
• President Bush issued HSPD 5, which required
  all local, state and federal agencies adopt the
  National Incident Management System (NIMS)
  in order to receive federal preparedness dollars.
• The directive includes colleges and universities.
• NIMS allows all agencies to communicate
  effectively in a “common language”.
           Hurricane Katrina
• Local, state and federal government agencies
  were not prepared for a disaster the magnitude
  of Katrina.
• A lack of planing, training and cooperation
  resulted in many deaths.
• A lack of communication between agencies
  made the problem much worse.
• The media provided the best situational
Katrina’s Effect on Community Colleges:
    Several community colleges were
    closed for a year or longer. Many
    colleges lost students, faculty and
    much needed revenue.
               Pandemic Flu
•   40% of Faculty and Staff too ill to work.
•   Another 20% stay home in fear.
•   Students are afraid to come to class.
•   Healthcare system overloaded.
•   Entire communities are quarantined.
•   20% - 25% of infected students, faculty
    and staff die.
    Can This Really Happen?
• Mass Influenza Pandemics strike every
  30 - 40 years: 1918, 1957, 1968.
• 1918 Pandemic killed 50 Million
• World Health Organization and Centers for
  Disease Control warn that Pandemic Flu is
  a greater threat than SARS or Y2K were.
• First appeared in Asia, now throughout
      Pandemic Flu Will Affect:
•   Operations / Academics
•   Human Resources
•   Communications
•   IT (Can we work from home?)
•   Environmental Health and Safety
•   Finance
          What To Plan For:
• What is the minimum staff with which you
  can operate?
• Where will you find replacements?
• Will you pay faculty and staff if you halt
• Will you refund tuition? A real possibility!!
• What happens when deliveries stop?
• How will you COMMUNICATE?
    Massacre at Virginia Tech
• 32 faculty and staff killed April 16, 2007.
• Many questioned Virginia Tech’s response.
• Since then, colleges and universities have
  reviewed their crisis management plans for
  response to shooters.
• Many governors have named commissions to
  review Crisis Management Plans.
   A Nation Mourns
No college wants this scene on
         their campus.
        How Do We Respond?
•   Planning.
•   Training.
•   Exercise your plans.
•   Revise your plans.
•   Develop working relationships with your
    local and state responding agencies.
   KCTCS Crisis Management
      Planning Process
• Crisis Management Plan Workgroup formed 3
  years ago.
• Since then, Hurricane Katrina, Pandemic Flu
  and the massacre at Virginia Tech have
  stressed the need for preparedness.
• Workgroup developed a template for colleges to
• Provided a common structure throughout
  KCTCS for crisis management.
     KCTCS Crisis Management
        Planning Process
• KCTCS President Michael B. McCall and his
  leadership team realized KCTCS colleges must
  be prepared for any crisis.
• KCTCS works closely with the KY Office of
  Homeland Security and other First Responder
  Agencies in KY.
• KCTCS is home to the KY Fire Commission and
  the KY Board of Emergency Medical Services.
• KCTCS trains over 90,000 First Responders
     KCTCS Crisis Management
        Planning Process
• KCTCS is adopting a system-wide
  emergency notification system.
• Participating in grants related to homeland
  security and crisis management planning.
• Member of AACC Homeland Security
  Action Team.
• Presidents to receive classes on Crisis
  Management and Crisis Communications.
    KCTCS Administrative Policy
• Policy requires that all colleges create a
  Crisis Management Plan (CMP) and a
  Crisis Management Team (CMT).
• Focuses on life safety and business
• Defines membership, roles and
  responsibilities of Crisis Management
            KCTCS Crisis
          Management Team
• Assess potential hazards, and develop response,
  recovery and restoration plans based on the
• Designated team members shall receive NIMS training
  as mandated to meet the requirements of the Homeland
  Security Presidential Directive 5 and Community
  Emergency Response Team (CERT) training as well as
  other Crisis Management Training.
• Educate students, faculty and staff.
• Conduct preparedness drills.
            KCTCS Crisis
          Management Team
• First response in emergency situations.
• Analyze the crisis; recommend steps to be taken
  to resolve and recover from it.
• Review and approve crisis related information in
  conjunction with the Communication Team to be
  communicated to all appropriate constituencies:
  students, parents, faculty, staff and media.
• Coordinate crisis response and recovery efforts.
            KCTCS Crisis
          Management Team
• Supervise cooperative crisis response and
  recovery efforts with appropriate outside
• Conduct a post-crisis evaluation of the
  institution's performance during crisis response
  and recovery efforts, and recommend necessary
  changes to the crisis management procedures.
• Review the crisis management plan during each
  academic year in order to reduce vulnerability in
  a crisis.
    Functional Areas Represented
    on Crisis Management Teams
•   President’s Office – Crucial
•   CMT Coordinator – Broad Background
•   Assistant Coordinator
•   Public Relations/Marketing
•   Facilities Management
•   Academic Affairs
•   Student Affairs
•   Human Resources
•   Information Technology
•   Finance
•   Legal
     Crisis Management Plan
• Include plans for response to any
  contingency: fire, bomb threat, weather,
  violence, medical emergencies, floods,
  explosions, HazMat, Pandemic Flu, etc.
• Have written “Emergency Operations
  Plans” for every department, with their
  Essential Personnel contact information.
• Members of Crisis Management Team
  must be available and connected 24/7.
     Crisis Management Plan
• Include local First Responders in plan
  development, review and exercises.
• Hold table top exercises to say “What if?”
• Conduct full scale exercises to test
  response of college and first responders.
• President and senior leadership need
  training in dealing with crisis situations and
  the media.
       Crisis Communication
• Goal is to develop a proactive internal and
  external crisis communications process
  that will…
  – Safeguard and enhance KCTCS’ reputation.
  – Effectively inform all KCTCS constituencies.

• Make sure the plan is available to every
  constituency – students, parents, faculty
  and staff.
 System – College Cooperation
• The System Office CMT also works to
  advise and assist the college presidents
  and the college CMT’s.
• Can bring experience and “best practices”
  to an unfamiliar situation.
• Has access to state and federal agencies.
• Sees “big picture” of how situation can
  affect the entire system.
KCTCS Emergency Notification
• Informacast Emergency Notification System has
  been ordered.
• Testing and training will begin in April, 2008.
• 4 – 6 people from each college will have access.
• User defined groups.
• Messages to all KCTCS computers and VOIP
  phones, cell phones, text messages and email.
• Available to all students, faculty and staff.

• Bob Hammonds, System Director
• KCTCS Crisis Management,
  Environmental Health and Safety
• bob.hammonds@kctcs.edu
• (859) 256-3181 – Office
• (606) 438-4704 - Cell

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