eGovernment Agenda

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					The Portuguese eGovernment
          Agenda
  Technological Plan
AN AGENDA TO INNOVATION
          SIX MAIN
     FOCUS FOR CHANGE:
    SCIENTIFIC        Partnerships with the MIT, CMU,
   DEVELOPMENT        Harvard, Austin, Fraunhoffer, etc.
                      “New Opportunities” to enroll 1
   QUALIFICATIONS     million people in lifelong learning
     BETTER           Rising from 16th to 3rd in the EU ranking
  ADMINISTRATION      of online public services availability
                      “On the spot firm” to create a company
 LESS BUREAUCRACY
                      in less than one hour
                      Public initiatives for collective efficiency
INNOVATION NETWORKS
                      embedded in Structural Funds support
                      Providing access and training to those
   DIGITAL DIVIDE
                      excluded from the information society
      THE
DIGITAL AGENDA
      INTERNET ACCESS
 Computer, Internet and   Conventional and Mobile
Broadband in Portuguese    Broadband penetration
    households (%)         (% of total population)




        Source: INE
        Source: INE             Source: ANACOM
                                Source: ANACOM
      eGov EU Rankings
Sophistication and Availability of Online Public Services


     2005            2006           2007



                                     3º



                                     4º
                                                  Disponibilidade
                                                  Sofisticação
                    10º

      13º
                     11º


      14º
   CONDITIONS FOR THE
   ECONOMIC ACTIVITY
“On the Spot Firms”                Simplified Statements
    established                       delivered (IES)




                      Source: MJ
                      Source: MJ
                 INNOVATION
                PERFORMANCE
                IMPROVEMENT




Source: European Innovation Scoreboard 2008 - Average annual improvement in innovation performance
Source: European Innovation Scoreboard 2008 - Average annual improvement in innovation performance
eGovernment Strategy
Multi-Channel Delivery of
  Integrated Services
             What does the citizen waits for?

•   “To have very few interactions with public
    services”

•   “That will give me the same answer, no
                                                   Celerity
    matter where I go”                           Knowledge
                                                  Kindness
•   “The Public Administration is the            Adaptability
    institution that less contributes for my
    happiness”
               Challenges & Opportunities
A changing Administration:
 •   Break organizational silos
 •   Create networks and connect    •   Innovation in providing services
     information systems            •   Focus in the citizens & businesses
 •   Promote cooperation                needs and expectations




                           Transformation
                             Cooperation
                             Connectivity
                           Interoperability
The beginning of the Concept “One-Stop-Delivery”
           1999: Citizens Shops were launched




   8 Citizen Shops
    Citizen Shop: A new culture of Public Service

• Public Services and Private
  Sector (utilities) side-by-side,
  sharing the same space and
  public image.

• First Internet Free Access Points
  (year 2000).

• Free telephone number and a
  internet site.

     55 millions of attendances
“Citizen-Shop” 2nd Generation
A Renewal Concept for One-Stop-Delivery
“Citizen-Shop” 2nd Generation
A Renewal Concept for One-Stop-Delivery

         - Live events Organization
              - I lost my wallet
              - I want to by a house
              - I want change car
              - I want to find a job
         - Citizen Shop 24H
         - Business Space
Citizens in the Center
Placing Citizens in the Center of a Modern and
        Changed Public Administration
          1st Priority: Inclusive eGovernment


                        “In 2010 every citizen will be
                        able to use electronic public
                        services through the most
                        suitable channel.”


                          In Moving Forward in the 5 priority
                         objectives of the eGovernment Action
                                    Plan. EU. i2010
           Citizen-Centric Strategy
                           •   Citizen Expectation
                           •   Find services
                           •   Monitorize the services quality
                           •   Improve the services distribution




Integration of                        Key enablers
 services to
 Citizens and                                  Governance
  Business

                 Customer-driven
                    approach
Citizens’ Portal – Better to You, Better to All
         683 services provided by 125 entities
                                        •   More than
                                            300.000
                                            registered users
                                        •   120.000
                                            newsletter
                                            subscribers
                                        •   3.000.000 page
                                            views/month

                                        http://www.portaldocidadao.pt
            Business Portal – Simpler, from start to end
   Create an enterprise face to face in less than one hour or do it online:
                strong authentication and digital signature

  74.000 “ON the SPOT FIRM” / BUSINESS ONLINE CREATED (2005-2009


                   450 services (information and transactional)




http://www.portaldaempresa.pt/cve/pt     http://www.empresanahora.pt/ENH/sections/EN_homepage
          Finances and the relation with taxpayers
                       Electronic Tax Submissions: about 70%




http://www.e-financas.gov.pt/de/jsp-dgci/main.jsp
Key Enablers
     Programe Simplex: “The Simple The Better”
          Objective: Reduction of Administrative Burdens

300 Measures in 2006 + 235 Measures in 2007 + 189 Measures in 2008 +
                       200 Measures in 2009

 More Simple Services to
  Citizens – Health 24




                                   Faster Services to Enterprises
                                         – Business Online



                              More efficient Public Administration
                                    – Knowledge Network
          Interoperability – That’s the secret…

   Uniformidade                        Tradutibilidade
       Standardization
  Standards iniciais De Jure           Translation Facto
                                         Standards De
Funcionam para o mundo físico




                                             24
Technological Public Administration Framework

                                                                           Citizen

     Other portals
     and information                 Citizen Portal

     systems

                                                                       Toolkit
                                                                                                     Public body
                                                                       Local
FSC central component



    Centra       FSC                                                              Internal Systems
                central              Internet/ Public Admin
    Toolkit
               component                    Network

                                                                    public body

                       Public Body                        Local
                                                          Toolkit
                                                                                  Internal Systems




                       SOA Platform
   Citizen’s Card: An interoperability example
                          The Citizenship Certificate




                                       The Citizen Card is the new
                                       document of identification, that
                                       identifies the citizen visually
                                       and physically and allows it’s
                                       owner to identify himself and
                                       sign documents electronically.
http://www.cartaodecidadao.pt
Citizen’s Card: Launched in Azores (February 2007)



        •   Replaces 5 cards:
 •   Identity Card,
 •   Taxpayer Card,
 •   Social Security Card,
 •   National Health Service Card
 •   Voters Card.

 •   2,5 million cards (Feb.07-
     Jul.09)
Governance
Governance: A New Type of Internal Relationship


                               •   Cross-ministerial and multi-
                                   level governance (central,
                                   regional e local).




•   What is the role in a specific
    moment for a specific
    purpose.
    Governance: A New Type of Internal Relationship



• Knowledge Network for PA (2008)
http://www.rcc.gov.pt/

• Interministerial Network for ICT (July 2009)
Interoperability, Integration, Electronic ID,
Multichannel Attendance, Workflow Systems,
Security
Let’s do it TOGETHER!
                       In the end…

•   See the world through the citizens eyes.

•   Create a unique face to the Public Administration,
    providing multi-channel services to citizens and
    enterprises.

•   Simplify the administrative procedures and reduce
    burocracy.

•   Create a common Agenda about interoperability
    and electronic identity.
        António Bob Santos
ADVISOR TO THE NATIONAL COORDINATOR OF THE
LISBON STRATEGY AND THE TECHNOLOGICAL PLAN

     ABSANTOS@CNEL.GOV.PT
           Twitter: ABSANTOS

  WWW.PLANOTECNOLOGICO.PT