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					        University Counselling Service

          Annual Report 2003/2004


Aims and Objectives                                            -2-

Report and Statistics                                          -3-

Counselling Co-ordinator‟s Report                             - 10 -
Appendix 1

Client feedback 2003-2004                                     - 11 -
Appendix 2

Staff and Membership of Professional Bodies                   - 15 -
Appendix 3

Professional commitments 2003-2004                            - 16 -
Appendix 4

University Counselling Service
University of Nottingham
Trent Building                                       0115 951 3695
University Park        



    to provide a professional, confidential counselling service for the University
     community; to be available to all registered undergraduate and post graduate
     students and to all members of academic and support staff

    to offer a service which is accessible and appropriate; to take proper account of all
     requests for counselling and to ensure an adequate conduit for any complaint

    to fulfil a role within the University which is preventative and developmental as well
     as remedial through the provision of courses and workshops

    to work at the interface between the personal and the institutional; to understand
     the academic environment which may exacerbate or help to contain the difficulties of
     those who study or work within it and to deepen the understanding of the University
     community of how individual difficulties may affect academic or work performance


    to ensure maximum access through providing:

a) a professional, specialist service based in University Park
b) appointments throughout the year, term time and vacation
c) appointments available to all staff and students of the University community
d) evening counselling during term time
e) counselling in the School of Nursing at QMC, Mansfield, Lincoln, Derby, Boston and
f) counselling at the Sutton Bonington campus
g) access for people with mobility difficulties

    to design and run a wide range of counselling skills courses and workshops for staff
     of the University involved in pastoral care of students; to offer workshops specific to
     the needs of student groups

    to offer an initial appointment with a counsellor usually within one week, and to offer
     ongoing counselling, when appropriate, within 12 weeks (subject to vacations and

    to keep abreast of developments in the fields of counselling and psychotherapy

    to inform the University of issues, concerns and trends that may become apparent
     through the therapeutic work.

                      REPORT AND STATISTICS

Review of the year

The last year in the University Counselling Service has been characterised by change.
There have been many staff changes, and further re-locations of the Service: a move to
a temporary base prior to a final move into permanent accommodation. There has been
a considerable rise in the number of individuals using the Service during this year. This
increase is proportionately greater than the increase in the population of the staff and
students of the University, and confirms that we offer a well recognised, accessible and
valued support service. However, increasing numbers have put greater pressure on our
limited resources, and added to the level of personnel change sustained this has resulted
in a very demanding year.

In September 2003 the Head of Service Robin Dollery left to become Head of Student
Support Services within the University. Robin had been in post for four years, and had
lead UCS during an important period of it‟s growth within the University. His promotion
left a temporary gap which Anita Bartys filled with commitment and ability as Acting
Head of Service. Pat Hunt became the new Head of the University Counselling Service in
February 2004.

Myra Woolfson was on extended leave from September 2003 to August 2004 and her
place was filled by the temporary appointment of Amanda Baker. Jo Warwick retired in
July 2004 after fourteen year‟s work in the University. In 2004 – 2005 we look forward
to welcoming both a new member of the counselling team and also a new
Receptionist/Secretary following successful funding applications to develop the team in
response to the demand.

In March 2004 the Service moved from the Cherry Tree Buildings to one of the
portakabins on the University Park campus. This move was potentially problematic as
confidential work was not possible due to the thin walls of the portakabin. Following
negotiations with the University thicker walling was installed, and this made it possible to
conduct our work in an ethically sound manner. At the time of writing this report the
University Counselling Service has made it‟s final move into excellent, permanent
accommodation in Trent Building, in an appropriately contained setting with good sized
rooms for our work and wonderfully thick walls!

We have continued to develop our work with groups and this is an important increase in
the range of therapeutic provision that we are able to offer. Groups provide a forum for
students who are experiencing difficulties in their peer group or partner relationships,
and give first hand experience for each individual of what prevents them from being able
to solve their problems in relationship. This year we have introduced a Waiting List group
offered to those who are on the waiting list at the busiest time of the academic year.

The development, writing and design in 2002-3 of a new guide for all staff of the
University „Listening and Responding to Students in Difficulty‟ has led to some excellent
developments. Members of staff expressed both interest and relief when the guide was
circulated and we received requests for training in this area. We have established a
course with the same title as the guide which lasts for four half days and is led by staff
of the University Counselling Service and run through the Staff Educational Unit of the
University. So far the feedback and evaluation from the course has been very
encouraging. The production of a series of six leaflets aimed at University of Nottingham
students on common mental health issues has also been very successful and these are
available in the Service and also on the University web-site. Interest in the leaflets has
been expressed both widely within the University of Nottingham but also in other
Universities around the country.

Although the provision of a counselling service to the whole University community
remains our primary function the Service also contributes to the work of the University in
a number of other ways. We are represented on several committees, offer a consultancy
service to staff with pastoral responsibility, contribute to policy development and provide
training opportunities for staff. Our position within the Registrar‟s Department allows us
to maintain regular contact with colleagues and keep in touch with University
developments on a regular basis, and we would like to extend our thanks to the
Registrar, Keith Jones, and to the Academic Secretary, Alan Hart, for their support for
our work. We have a good relationship with Cripps Health Centre, which facilitates
access to wider medical services including contact with Dr Richard Turner, consultant
psychiatrist working with the practice.

Statistics for the year 2003/2004

The total number of people seen for individual counselling in 2003/2004 was 1118,
compared with 953 in 2002/2003. This represents a rise of 17.3% which is a very sharp
increase that can not be solely explained by increasing student and staff numbers in the
University. On the positive side this seems to represent that the level of stigma
experienced in seeking help from the University Counselling Service is not high and this
is an important achievement, on the other hand however this level of demand does
present difficulties in the management of the Service. A combination of the high
demand and reduced staffing levels meant that at the end of the year 78 people
remained on the waiting list. These were individuals who had been seen for an initial
appointment before the end of July and were unable to be offered an ongoing
appointment until the beginning of the autumn term. The following figures do not include
those on the waiting list. We were able to offer ongoing appointments to all staff and
students on the waiting list who were able to come during the summer vacation.

Of the 1013 individuals included in the analysis, 77% were seen for the first time, 7.5%
were continuing in counselling from the previous year and 15.5% had been seen at some
point in the past and were returning for further help. 34.3% were male and 65.7%
female. This ratio is similar to previous years in the University Counselling Service, and
is the pattern reflected in counselling services in other universities and also in the wider

                  Year and Status of University Counselling
                               Service Clients



    15                                                                              2002/3
    10                                                                              2003/4


























                                                         er   t

As in previous years all sectors of the University make use of the Service, and it is
noteworthy that staff, international students, mature students and postgraduate
students clearly experience the Service as being available to them and accessible by
them. This represents an important contribution to the life and emotional health of the

University. Our statistics also indicate that all the Schools and Departments of the
University are represented among those using the Service.

Peak periods

The following graph illustrates the month of initial contact. This year‟s figures show a
similar pattern to last year with particularly high demand in October and November and
again in January and February. The increased demand of 17.3% during 2003/4 was not
spread out evenly over the year, and at the peak periods the increase in demand was
much more than 17.3%. The Service remains open during both term time and vacation,
and receives a steady flow of new clients during the vacation periods.

                      Month of First Appointment













Waiting times

The University Counselling Service aims to offer an initial appointment within 7 days.
This enables us to assess the most appropriate response and the urgency of the situation
and to refer to other agencies as necessary. The high number of individuals wishing to
access the Service does result in a period of waiting before counselling can begin. For
most of the year this is a relatively short wait, but this can be extended at peak times.
In analysing our feedback survey it is clear that the length of wait is sometimes
experienced as problematic. Over the course of the whole year the 50 percentile figure
for the length of time spent on the waiting list was 4.5 weeks. It is important to note
that waiting list times for comparable services in the community can be much longer
than our own. We refer to specialist services when there is a particular concern that may
be better dealt with elsewhere.

                   Main sources of referral to the University
                            Counselling Service

                      Health Centre
                         11.5%     Other 4.4%
             Academic Staff
                                                                 Self 59.1%

The majority of clients refer themselves to the Service. Academic staff (including hall
staff), the Health Centre and friends and family are the other main sources of referral.
Those who self refer may of course have been encouraged to do so by others but would
not be recorded as such.

Length of counselling

            Analysis of the total number of appointments as
                              a percentage

                                     Over 15 appts.
                    8 to 15 appts.       4.4%

                                                               1 appt. 46.4%

               2 to 7 appts.

The figures on the chart give a very interesting reflection on the nature of our work.
Almost half (46.4%) of those who contact us came for one session. Many of these
people receive the help that they that they need to resolve their situation within one

session, others may be appropriately referred on or may be offered counselling within
the Service but not take this offer up. As the graph indicates, 40.1% of clients came for
between two and seven sessions, confirming that focussed short term work gives a good
proportion of those we see sufficient opportunity to work through conflicts and problems,
and facilitates the development of individual autonomy. We are able to offer long term
help where this is needed. As our aim is to meet the diverse needs of the whole
University community, and this represents an enormously important component of the
work of the Service.

Presenting problems

A wide range of difficulties are brought to the Service. Many of these difficulties will have
an impact on academic or work performance and this is reflected in figures for 2003/4.
19.8% of the concerns presented were academic or work problems. This includes anxiety
about academic issues and exams, considering leaving or transferring course, and
requests for a letter of extenuating circumstances. The feedback survey which is
reported in Appendix 2 includes the important statistic that 65% of those who returned
the questionnaire stated that counselling had helped them to continue with their
academic work or studies.

40.3% of the concerns presented to the Service during the last year were personal and
emotional including anxiety, depression and suicidal thoughts. From our feedback
survey 81% of respondents reported an improvement in their effectiveness in dealing
with emotional issues. Whilst academic development remains the primary focus of
university life each individual‟s emotional development is important and has both direct
and indirect influence on the attainment of full academic potential. The work of the
Service in this area fully complements the work and endeavour of the University as a

29.6% of concerns were about relationships, and this includes relationships with peers,
family, colleagues and also bereavement and loss of relationship. From the feedback
survey 66% stated that their effectiveness in relationships with others had improved.
10.2% of concerns were specific issues which includes eating difficulties, and alcohol and
drug use.     Overall from the feedback survey 85% of respondents reported an
improvement in their general sense of well being.

Referral and contact with other agencies

Liaison with other support services within the University is an important element within
our work and as numbers increase it is likely to become more important. We particularly
value our position within the Student Services management structure and the support
given to our work by the Head of Student Services, Robin Dollery. The counsellors
welcome the opportunity to work with other departments in the University, and within
the constraints of confidentiality, with individual tutors who may have referred to the
Service. Individuals are usually most effectively supported by their Schools where tutors
are aware of any difficulties which may impair their ability to study. In most cases
students are willing to inform their tutors or give consent for their counsellor to do so
when appropriate. Where this permission is not given, the wishes of the student are
respected in order that our duty of confidentiality is not compromised. The counsellors
are aware that the expertise of other agencies, both within and outside of the University,
may be useful for the individual either as a more appropriate specialist service or used in
conjunction with counselling. We are able to provide information about the range of help
available and provide support to access it.


This has been a very demanding year for the University Counselling Service and all
members of the team are to be congratulated on the way in which they have conducted
their work amidst the pressures. The team is highly professional and experienced, and
additionally the support which team members give each other is excellent and a vital
ingredient in enabling the work of the Service to flourish. In 2004/5 we look forward to
a year with higher staffing levels and to establishing the Service in it‟s new

                                     Appendix 1

                         Counselling Co-ordinator’s Report

The University Counselling Service (UCS) serves the whole University community,
including Sutton Bonington, the Schools of Nursing and the Academic Divisions of
Midwifery based at hospital sites in Nottingham, Mansfield, Derby, Lincoln, Boston and
Grantham and, since 2003, the new Medical School at Derby. Heather Nelson is the
Counselling Co-ordinator with responsibility for co-ordinating and developing the Service
at these sites.

Students and staff at these sites share the common problems of anxiety, depression,
relationship difficulties and academic worries, but there are also differences. Nursing and
Midwifery training attracts a higher proportion of mature students, including single
parents, who are often juggling study and work with the demands of family life and child
care issues. Vocational courses make particular demands on their participants. In
addition to academic requirements, students spend much of their time in the workplace,
where they have to arrange their lives around shift patterns, develop a working
relationship with other professionals and carry responsibility for patient care. Shift work
and the competing pressures on their time means that it may be difficult to organise
regular counselling sessions. These factors mean that a short-term, intensive counselling
intervention may be most appropriate.

The UCS welcomes opportunities to talk to new students, to inform them of the support
network of tutors and other support services in the University. Those who choose to
enter professions where they care for others, sometimes find it more difficult to ask for
help and support for themselves. They are more at risk of presenting in crisis or simply
dropping out. It is therefore a particular priority to reinforce the message to the Nursing
and Midwifery students, that taking care of yourself is a vital aspect of being mentally
and physically fit to care for patients and for others.

Students and staff based at other sites have less immediate access to the resources at
University Park, so the self-help booklets, launched by the UCS in November 2003, have
proved particularly popular, providing students and staff with information about ways to
help themselves or to access specialist help and support. Workshops on “Assertiveness”
and “Stress Management” have been well received by Nursing and Midwifery students at
Boston, Derby, University Park and Lincoln.

Personal tutors and mentors offer front line support to their students and this is
particularly helpful at those sites with limited access to the support services at University
Park. It is therefore important to offer consultation and training to staff in this role. The
University Counselling Service offers a short course on “Listening and Responding Skills”
via SEDU at University Park and “Counselling Associate” workshops take place each term
to support staff who have completed the course.

We are committed to providing a professional service that is accessible and responsive to
the needs of students and staff at all University sites. Suggestions for improvements are
welcome, as is feedback from students and staff to help the Service to work towards this

                                      Appendix 2

                             Client Feedback 2003-2004

Students and members of staff who use the University Counselling Service are sent a
brief questionnaire approximately one month after their final contact. The questionnaire
invites them to comment on their experience, so that the team can identify areas of
dissatisfaction and those aspects we are getting right. Respondents may remain
anonymous or give their name if they wish.

The primary aim of this exercise is to obtain feedback to help the counsellors to reflect
on their individual practice and the quality of the Service overall. It also provides an
opportunity for clients to reflect on their experience and the outcome of counselling. The
questionnaire addresses issues raised by respondents in previous years and covers areas
known to be of concern. It also offers space for additional comments or for raising issues
not covered by the questions and provides valuable qualitative data.

Response Rate

A questionnaire is posted to every client of the Service with a few exceptions where it is
not possible or appropriate. This year 620 questionnaires were posted and 232 were
returned (before August 1st 2004) representing a 37% return rate.          This is a high
response rate for a postal survey and means that we are receiving feedback from 22% of
our client group.

Respondent Profile

This year 67% of respondents were undergraduates, 20% were postgraduates and 13%
were staff, which broadly reflects the overall profile of the client group of the Counselling
Service. The respondents are a self-selected group as the completion of questionnaires is
entirely voluntary.

Female respondents (76%) outnumber male respondents (24%) reflecting the
female/male imbalance in usage of the Service. We are very aware that male students
and staff in difficulties are less likely to approach the Service. Helping men to
acknowledge difficulties and seek help is a problem for most health and welfare
providers and is part of a wider social issue.

Service Administration

87% of respondents agreed that it was easy to find out about the University Counselling
Service, only 3% disagreed, and the remainder of respondents recorded a “neutral”
response. In additional comments a small number called for more publicity to raise
awareness of the Service and help overcome the stigma of seeking help. In general
however, there is an expectation that a counselling service will be readily available.
Last year UCS developed a series of booklets on six key areas of mental health which
were distributed widely throughout the University including: the Chaplaincy, Cripps
Health Centre, Students‟ Union and Student Advice Centre, Study Support, libraries,
International Office and various Schools. These booklets help to raise the profile of the
Service further and provide support for those individuals less likely to approach us in

Our administrators are a vital part of the Service and use their experience and skill to
provide an appropriate initial response to a person seeking help. They are usually the

first point of contact and as such set the tone. 95% of respondents found the reception
staff helpful.


The Service aims to offer an initial appointment within one week of first contact. In
practice a first appointment is often offered within 1-3 days of contact and some
provision is available for urgent situations. 91% of respondents agreed that they had
been offered an initial appointment within a reasonable time period.

36% of respondents had attended one appointment only, and 59% of those felt this was
sufficient time to address the issue they brought to counselling. 45% had attended
between 2-7 sessions and 87% of those respondents felt this was sufficient. 19% had
attended more than 7 sessions of whom 83% thought that this was adequate.

It seems that the large majority of respondents are satisfied with the number of sessions
offered and that the flexibility in our system allows the counsellors to offer a response
that in most cases matches needs and expectations accurately.         It is not always the
case that the more sessions a client receives the more satisfied they will be.         The
appropriate assessment of need is more important. Overall, just over three-quarters of
respondents felt they had sufficient time to address the issues they brought to
counselling.   Coupled with high levels of satisfaction with the quality of counselling
(90% were satisfied) this would seem to indicate a high level of accuracy in our
assessment of need.

Waiting times

The length of time people have had to wait for ongoing counselling this year has been an
area of concern to the counselling team and has been highlighted in the feedback.

69% of respondents, who were offered ongoing counselling after the initial appointment,
agreed that this was offered within a reasonable time. Although this is an increased
level of satisfaction compared to last year‟s 59% we have received significant qualitative
comment related to this issue. There have been a number of people who had to wait
much longer than usual before being offered regular counselling appointments, and
some of them used their feedback form to express their dissatisfaction with the delay
and describe the additional distress this caused them.

A number of factors have contributed to the long waiting periods. Each year sees an
increase in demand for help from the University Counselling Service but this year
demand was 17.3% higher than last year. At the same time we experienced staffing
shortages and disruptions to the service from moving premises.

The University Counselling Service has always faced the challenge of providing a quality
service with finite resources. Some waiting is inevitable when a service, which is
perceived to be helpful, is free of charge and easily accessible. A brief waiting period
offers some time to reflect prior to counselling, which can be therapeutically valuable.
However, we are aware that those using the Service wish to be offered help as quickly as
possible. We sought ways to reduce the negative impact of a long period of waiting by
offering follow-up appointments, maintaining administrative contact and piloting a
waiting list group. This last, interim intervention provided regular weekly contact with a
counsellor in a group context. This option was offered to all students on the waiting list
at the time, and taken up by 4 of them. The waiting list group was not intended to
replace one to one counselling at a later stage, and clients who used the group continued
to wait for further counselling.

People on the waiting list are encouraged to seek appropriate support from the
University‟s wider system of pastoral care and from the health centre or local GPs. It is
the quality and strength of this broader support network that, in part, makes it possible
to manage the high demand for counselling.


We do not ask directly about the quality of our accommodation but it is an important
contributor to the overall atmosphere and experience of counselling. The University
Counselling Service was required to move from temporary accommodation in Block C of
Cherry Tree Buildings to another temporary location in a portakabin during this year.
The portakabin was not appropriate for use as a counselling service and issues of
soundproofing required careful management. Some of our counselling is delivered at
sites other than University Park and the suitability of this accommodation for counselling
is also variable. We do our best to manage the issues that arise from all of this, but the
feedback forms have included some negative comments about our accommodation.

The Quality of the Counselling Relationship and the Counselling Process

Respondents were asked to evaluate the quality of the relationship with their counsellor.
85% agreed that the counsellor understood their concerns and how they felt, and 94%
agreed that the counsellor had created a safe atmosphere in which to explore concerns.
81% agreed that the counsellor had helped them gain a better understanding of their
behaviour and feelings. 77% of respondents agreed that the counsellor had helped them
become more aware of their choices while 65% thought that the counsellor had helped
them to make changes.

Many respondents used the feedback form as an opportunity to thank their counsellors
personally and valued the relationship they had experienced and the help they had
received. Many made positive comments about their counsellors; having found them to
be “supportive”, “attentive”, “unbiased”, “objective”, “understanding”, “patient”,
“respectful”, “professional” and “caring”.

Other respondents were less satisfied. Negative comments referred to insufficient
emphasis on providing information, making changes and taking action; uncomfortable
silences; and feeling that the counsellor had failed to appreciate how bad they felt. A
few people had not experienced their counsellor as helpful or understanding. It is a
delicate balance for the counsellors to respect peoples‟ choices and decisions by not
pushing unwanted help on them, whilst making that help accessible. Counselling is a
joint venture, which requires both parties to share responsibility for communication;
some clients who had found counselling difficult were also able to acknowledge this. We
find it helpful to use any comments provided through the feedback mechanism to reflect
on our practice.

The quality of the therapeutic relationship built with the counsellor is of vital importance,
and the counsellors aim to match their interventions to the needs of the individual client.
In general, the comments suggested an informed understanding of the counselling
process and the counsellor‟s role. Some respondents felt they had taken a risk or
overcome their own scepticism or fear in coming to counselling not knowing how it might
help, and had been genuinely pleased and surprised to find it helpful.

Difficulties and Problems

Respondents were asked to comment on the nature of the problems they had brought to
counselling. 97% reported that their problems affected their emotional life, 79% their
social life, and 84% their academic or work performance. Some problems affected
people in all aspects of their lives.

Effectiveness of Counselling

Counselling does not aim to make decisions for people or take control but to increase an
individual‟s ability to manage his or her own life. Counselling had enabled some
respondents to address issues that were interfering with their work: for some this meant
being able to cope better, for others a positive outcome involved a change of direction or
giving themselves time out to recover. Several respondents felt the value of the service
for them lay in its relative objectivity.

The effects of counselling may take time to translate into action or changes in the way
someone feels. Counselling is only one factor amongst many that operate in a person‟s
life to bring about change. It is therefore difficult to say that an improvement or
deterioration is a direct result of counselling. Bearing this in mind, 85% of respondents
reported an improvement in their general sense of well being. More specifically, 81% of
respondents reported an improvement in their effectiveness in dealing with emotional
issues, 66% that their effectiveness in relationships with others had improved and 65%
that counselling had helped them to continue with their work or studies.

Sometimes profound life changes were the outcome of counselling, but more often it was
small changes in attitude or behaviour or a different way of seeing things, that made a
difference. Some situations cannot be resolved but respondents reported that they had
found ways of living with the situation.

Satisfaction with the Counselling Service

Overall the level of satisfaction with the Service remains high: 85% of respondents
reported satisfaction with the quality of the counselling they received and 90% of
respondents agreed that they would recommend the service to a friend. Some people
were disappointed that counselling could not solve their problem for them, or did not
offer the solution they desired as quickly as they might wish. However, the feedback
demonstrates that the majority of respondents found counselling to be helpful, and
several respondents described the service as “invaluable” and “excellent”.

                                    Appendix 3



Robin Dollery, Head of Service (RD) to Oct 03                            1.0

Pat Hunt, Head of Service (PH) from Feb 04                               1.0

Anita Bartys (AB)                                                        0.8
(Acting Head of Service Nov 03 – Feb 04                                  1.0)

Heather Nelson, Counselling Co-ordinator (HN)                            1.0

Melissa Wraight (MCW)                                                    1.0

Amanda Baker Sept 03 – April 04                                          0.8

Marion Dillon (MMD)                                                      0.7

Alison Hammond (AH)                                                      0.6

Helen Kerry (HK)                                                         0.6

Lucy Rowley (LR)                                                         0.4

Jo Warwick (JW) to Jun 04                                                0.4

Kasia Zalasiewicz                                                        0.2
(trainee placement Sep 2003-Jun 2004 term time only)

Service Administrators

Ruth Kneale (RK)                                                         0.6

Maureen Harvey (MH)                                                      0.4

Membership of Professional Bodies

Association for University & College Counselling                 AB, MMD, RD, MCW
(Division of British Association for Counselling & Psychotherapy) LR

Accredited members of the British Association for Counselling   AB, MMD, RD, HN
& Psychotherapy                                                 MCW

United Kingdom Register of Counsellors                          AB, MMD, RD

Registered and accredited members of the
United Kingdom Council for Psychotherapy                        PH, HK

Nursing and Midwifery Council                                   LR

                                      Appendix 4

                                Other Work Undertaken

Workshops and short courses:

For Students

Managing Relationships group (8 weeks)                              LR
Exam Anxiety (2)                                                    AB
Stress Management (rolling programme)                               AB, MCW
Personal Development group (Oct 03-Jun 04)                          MMD
Waiting List group (7 weeks)                                        LR
Assertiveness skills at SON sites (5)                               HN, JW
Stress Management, Lincoln SON                                      HN, JW
Relaxation Techniques, Lincoln SON                                  HN, JW
Using Counselling Skills with Difficult Patients (Midwifery QMC)    HN

For Staff

Listening & Responding to students in difficulty (4 weeks Sep 03)   MMD, LR
Counselling Associates workshops (2)                                MMD, AB, HK
Hall Tutors training                                                MCW

Publicity Talks and Fairs

Welcome week talk for International students                        RD
Induction talk for Civil Engineers                                  RD
Sutton Bonington new intake (UG/PG)                                 AB
Introductory talk for European students                             MMD
Induction Fair QMC                                                  HN
Induction talks at various SON sites (10)                           HN

Policy Groups/Steering Groups

Student Affairs Committee                                           RD, PH
Student Welfare Committee                                           RD, PH
Student Services Management Team                                    PH
Advisory Group for Disability                                       MCW
Careers Advisory Board                                              AB

Meetings and Liaison

Academic Registrar's team meetings                                  RD, PH
Registrar‟s consultation meetings                                   RD, PH
Cripps Health Centre GP‟s                                           ALL
Sutton Bonington meeting with local GP, senior tutor, Hall Warden   AB
Study Support liaison (groups, workshops)                           AB
Health & Safety Representative                                      MMD
Co-ordinator of training events offered by Service                  HK
IT Representative                                                   HK

Alexandra Wilson, Intersite Study Support Worker                     HN
Jonathan Kavanagh, UoN Student Union Intersite Welfare Officer       HN

Continuing Professional Development

Training Day: “Taking care of yourself as a counsellor.”             ALL STAFF
Professor Sue Wheeler, University of Leicester
AUCC Annual Conference, Leicester University                         AB, HK, MCW
                                                                     AH, HN, LR
University of Nottingham APPLE training                              AB
Supervision of UCS trainee                                           AB
UKAPI Conference                                                     AH
Introduction to Group Analysis IGA London (Oct 03-Jun 04)            MMD
“The Revealing Image”, lecture by Joy Schaverien, Nottingham         HN
Art Therapy – A Taster Workshop, Nottingham                          HN
Therapeutic interventions with those who have experienced            HN
sexual abuse in Childhood – 1 day conference, Sheffield

External Professional Commitments and Publications

Chair of the Hallam Institute of Psychotherapy                       PH
(Member Organisation of UK Council for Psychotherapy – UKCP)
UKCP Delegate to the European Association for Psychotherapy          PH
Member of Heads of University Counselling Services (HUCS) Group      PH
Publication: “Defensive Processes enacted through Mountaineering     PH
and their Impact on Climbers.” British Journal of Psychotherapy,
June 2004
Secretary to the Association of University and College Counsellors   HN
Special Interest Group on Staff Counselling
National working group for Group Counselling in Higher Education     LR


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