The Things People Say (or Do!) Say/Do Possible Alternative Impression 1. Two staff sniggering as What am I wearing to get Don’t exhibit behaviour customer/client enters. that reaction?; they’re likely to be taken two having a laugh at me; ways. they’re not very busy here; sloppy in this department means sloppy service too. 2. “I can’t take any more work, Unhelpful; Customer/Client “I’d really love to fit you I’m overloaded”. thinks: what about my in, and I appreciate that needs? you’re desperate. I can do something for you on Tuesday morning. You’ll be the first to know if I can fit it in earlier”. 3. “Yeah, can I help?” Unfriendly; sloppy. “Good morning, sir. Nice weather, isn’t it? How can I help?” 4. Person walks into Unfriendly; unhelpful; “Good morning. Do you department and ignores aloof. need any help?” customer/client waiting. www.abctrainingsolutions.biz - now uploaded with loads of freebie trainer resources!
Pages to are hidden for
"The-Things-People-Say-(or-Do"Please download to view full document