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					                                           UNIVERSITY OF GLAMORGAN
                                            PRIFYSGOL MORGANNWG

                                                 STUDENT SERVICES

                                          RESIDENT TUTOR - (Ref: SD050)

             Ensuite Study Bedroom (inc. Utility Charges) and a remuneration of £1,114 per annum

Applications are invited from all University staff /research students and postgraduates who wish to be considered for
the posts of Resident Tutor for UA/B. The person appointed will be expected to be permanently resident on campus.
The current provision for Resident Tutors is:

•        Ensuite study bedroom in student accommodation with shared kitchen facilities. This includes utility charges.
•        A remuneration of £1,114 per year.

The Resident Tutor will operate at all times within the established Confidentiality Framework of the Department of
Student Services and is expected to behave at all times in such a way as to maintain the professional integrity of the

The successful candidate will take up appointment as soon as possible. The appointment is terminable normally by one
month notice on either side. If you would like to discuss this post please contact Dr Akram Hammoudeh the Resident
Tutors Services Manager on ext 2513.

The successful candidate is expected to attend a comprehensive training program to introduce them to their Halls and
to enable them to effectively discharge the duties and responsibilities associated with this job.

The successful candidate will be required to obtain a Criminal Records Bureau (CRB) Disclosure, in this case an
Enhanced Disclosure.

Our aim is for the Resident Tutor team is to match the gender and ethnic make-up of the University as a whole.
Therefore we actively encourage applications from female candidates and local staff or students who are currently
under represented.

Further particulars may be obtained by accessing our web pages at Alternatively, you can e-
mail us at

When requesting an application form, please quote reference SD050

CLOSING DATE: 16th October 2009


Student Services

The Department of Student Services is headed by Dr Gillian Jack and has seven Centres, each headed by a manager,
responsible for :

Careers Guidance – Manager, Euros Evans
Disability & Dyslexia –Manager, Sharon Jones
Health Services – Manager, Althea Sharp
Resident Tutor Service – Manager, Akram Hammoudeh
Resources and Administration - Manager, Dilys Pritchard
Student and Staff Counselling and Welfare – Manager and Dep. Director of SS, Ros Morton,
Student Money, International Support, Student Communication Services– Manager, David Smith

The 60 or so staff of the Department all share in its basic philosophy - that of acknowledging explicitly the personal
responsibility and potential of individual clients and of contributing fully to enabling them to realise that potential. The
services we provide, therefore, are impartial, delivered within an overall person-centred frame, and within the
Department's confidentiality code. Student Services is a support department, and is mainly client based.

Careers Guidance: The Careers Service helps students and graduates with all aspects of their career planning.
Services range from individual advice and guidance on career choice to postgraduate study, work experience, practical
support with job hunting, working/studying overseas and much more. We can even help you find a part time job whilst
you study.

Disability & Dyslexia Service is supported by a team of advisers with specialist skills to provide a confidential
service offering support, advice and assistance to disabled students including those with ‘unseen’ conditions such as
asthma, epilepsy and diabetes and students with specific learning difficulties such as dyslexia.

Health Services: The nurse-led University Health Service is based on the Treforest campus. A wide range of services
is on offer to all members of the University community including students, staff and visitors. Walk in or phone in for
advice on all types of ailments and problems. We are here to act as a supplement to the service provided by your GP.

Resident Tutor Service: Our team of resident tutors look after over 1,100 students based in 3 halls of residence on
our main Treforest campus with responsibility for the discipline and welfare of all of our hall residents. All of our
residential tutors are either postgraduate students or full-time University staff working within the Student Services
department and act as a first point of contact for any issues you may face whilst living in halls.

Resources and Administration: The Administration Team comprises of 5 members of staff, Manager, Senior
Administrator and three Reception Administrators. The Reception Administrators cover the frontline administration and
reception areas. They receive all visitors to the Department, and handle all incoming queries, both telephone and face-
to-face callers. They manage an e-appointments system for approximately 40 members of staff who meet clients on a
one-to-one basis. They also assist in the administration of Student Money issues, and can often answer queries
without having to refer to an adviser or counsellor. The Senior Administrator provides administrative support to the
Resources Manager, and is also PA to the Director of Student Services. Resources and Administration is also
responsible for all Budgetary Functions, data analysis, Human Resources, Space, Equipment.

Student and Staff Counselling and Welfare is supported by a team of counsellors who provide people with the
opportunity to talk through their concerns with a skilled professional. All counselling at the University of Glamorgan is
Student Money, International Support, Student Communication Services: The Student Money Service is available
to all students of the University and provides advice and information on financial support, loans and bursaries that may
be available to them. The aim of the Service is to help students maximise funding sources available to them and to
offer assistance where possible should a student find themselves in financial difficulty. The International Student
Support Service offers information and advice to International Students on a range of non-academic issues such as
immigration, finance, health and daily life in the UK. The Student Communication Service manages the University’s
student website ‘Glamlife’.


Responsible to:

Resident Tutors Services Manager through the appropriate Senior Resident Tutor

Main Purpose of Job:

To liaise closely with the Senior Resident Tutor on disciplinary and welfare matters and liaise with accommodation
officers and duty managers

The Resident Tutor will operate at all times within the established Confidentiality Framework of the Department of
Student Services and is expected to behave at all times in such a way as to maintain the professional integrity of the

Principal Responsibilities and Duties:

   To contribute to the pastoral care of students resident in Halls,
   To maintain good order within the Hall and, where necessary, to exercise disciplinary powers in accordance with
    the Halls Disciplinary Procedure,
   To keep a log of events and complete reports as reasonably required by the Senior and Principal Resident Tutor
   To encourage resident students to participate in Hall life through social and other events,
   To liaise with other resident tutors, Social Representatives, Accommodation Services and Student Services and to
    keep abreast with all activities and developments within Halls and the University generally,
   To become familiar with and to assist in the execution of all Health and Safety procedures,
   To attend meetings as directed by the Resident Tutors Services Manager and / or head of Student Services,
   To encourage a broad spectrum of participation in Halls life and the development of good relationships in the wider
   To be available at times to be published throughout the term for student consultation and to participate in a duty
    rota which will exist to ensure that all students and outside agencies have an immediate named person to contact in
    the event of an emergency or other pressing matter,
   To support and cultivate the University's Mission Statement at all times,
   To undertake any other duties as may be reasonably required by the Resident Tutors Services Manager and/or
    Head of Student Services,
 Essential                                                     Desirable
 (a)     Excellent oral and written communication skills       (k)     Management of residential environments

 Essential                                                     Desirable
 (b)     Problems experienced in residential                   (l)     Knowledge of services provided by Student
         environments                                                  Union and Student Services
 (c)     Knowledge of confidentiality

 Essential                                                     Desirable
 (d)     Lived in a residential/ communal environment          (m)     Dealing with delicate and problematic
 (e)     Team working                                                  situations
 (f)     Email user

 Essential                                                     Desirable
 (g)     Commitment for support and training                   (n)     Emergency first aid

 Essential                                                     Desirable
 (h)     Good interpersonal and telephone skills               (o)     Valid driving license
 (i)     Mature outlook
 (j)     On the university payroll excluding
         undergraduate students. At least 8 months
         remaining to achieve postgraduate if
         postgraduate/research student

It is essential that when making an application, candidates specifically address the criteria set out in the Person
Specification. This information will be used in deciding those to be shortlisted.


The successful applicant will be appointed to the post of Resident Tutor in the service of the University of Glamorgan.


In the case of redundancy, payment will be calculated in accordance with the Redundancy Payments (Continuity of
Employment in Local Government, etc) (Modification) Order as amended.


You will normally be required to retire the day before you reach the age of 65. By mutual agreement your services may
be extended.


You will be required to participate in the Staff Appraisal and Development Scheme for Support Staff.
This Scheme is the means by which your individual work objectives will be set, annually. It is also the means by which
your learning, training & development needs will be identified to support you, throughout your employment with the
University, in the achievement of your objectives. The University expects a commitment to such personal development
from all its staff, and it is intended that this should be planned, and effectively evaluated to assess its impact upon
performance. In February 1999, The University of Glamorgan became the first University in Wales to achieve
the prestigious Investor in People Award.

Staff Training & Development is therefore recognised as a fundamental part of the University’s Human Resources
Strategy and is an important key to the achievement of the University’s Vision and Strategic Goals.


Ensuite study bedroom including utility charges and a remuneration of £1,114 per year

TENURE - This is a permanent post.


As you will have noted from the advertisement for this post, it has been assessed as one where, if you are appointed,
you will be required to obtain a Criminal Records Bureau Disclosure, in this case an Enhanced Disclosure. Disclosures
obtained prior to an offer of appointment being made are not accepted by the University.

Because the Disclosure will form part of the Recruitment Process, you will, if invited to interview, be requested to
provide details of any criminal record you may have. Further details will be provided if you are to be invited for

PROBATION - New entrants to the service of the University of Glamorgan are appointed subject to a probationary
period of not normally more than 6 months, during which time we will seek to confirm their suitability for the post.


All posts in the University of Glamorgan are offered subject to medical clearance. If appointed, you will be required to
complete a questionnaire (confidential to the University’s Medical Adviser) detailing your medical history, and you may
be requested to attend a medical examination.


The post-holder will be contracted to work 37 hours per week. However, a Scheme of Flexible Working Hours is in
operation, and is based on 4-weekly Accounting Periods of 148 hours. Staff are expected to arrange their times of
work to have regard to personal workload, the overall pattern of work in their work location, the wishes of the Head of
Department and cover for the Office Opening Hours (which are 0830 - 1700 Mondays - Thursdays, and 0830 - 1630

The successful applicant will be provided with a copy of the Operating Rules.


The annual leave entitlement is 22 days, increasing to 27 days after 5 years services, plus nine statutory and other

You will automatically join the Local Government Pension Scheme and contributions will be made at 6% of gross
salary; or you can take out a personal pension with an approved provider.

TERMINATION - The appointments are terminable upon one months notice from the individual or 1 weeks notice from
the University.


All staff are responsible for the health and safety of both themselves, and others upon whom they may have an effect.
All staff must co-operate with the University in achieving its Health and Safety objectives. More detailed generic
responsibilities are included in Appendix 7.3 of the University health and safety policy.



Internal candidates should supply details of one referee only, being their Head of Department or Line Manager.
External candidates will be asked to supply three referees. References will be taken up after the interview.

Progress of Application

If you are successful in being selected for interview for the above post, you will be notified within 6 weeks of the closing
date. If you have not heard by this date, then you should assume that your application has been unsuccessful on this

In the meantime, I would like to take this opportunity to thank you for your interest in the University of Glamorgan, and
to wish you luck in your application.


All candidates are requested to complete the Application Form which accompanies these Further Particulars. The
application may be supplemented by the inclusion of a Curriculum Vitae and any other supporting information that
candidates consider to be relevant.

Application Forms should be completed in BLACK ink, and returned to:-

Human Resources,
The University of Glamorgan,
CF37 1TR

Website: Application forms and Further Particulars are available on-line

If you need to contact a member of Human Resources, please ring 01443 483244, or e-mail

CLOSING DATE: 16th October 2009
Ref: SD050

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