HTML Email Notification Template or by sa23049

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									HTML Email Notification Template or...


         mike 100 posts since
Nov 7, 2008
Hello,



I'm looking for a good example/how-to for a Outgoing Email HTML notification or escalation.

I'm reading now the Administering BMC Remedy Email Engine but don't know where to
star, what Filter/Active Link to make or change.

Thx for any help.



Mike



my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier



         remprof 41 posts since
Mar 3, 2008 1. Re: HTML Email Notification Template or example Dec 25, 2008 11:14 PM

go through this discussion,




Using HTML to send email notifications from filters.

Thanks,

RemProf




Generated by Clearspace on 2009-12-02-07:00
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HTML Email Notification Template or...




         mike 100 posts since
Nov 7, 2008 2. Re: HTML Email Notification Template or example Jan 12, 2009 5:23 AM

  in response to: remprof
im still looking where to put the html tags or files for example for Incident Notifications in
what filters or Active links. Iknow I have to crate Email Template but where to attach them?

I just want to change the OOTB notifications to fit my company needs.



         mike 100 posts since
Nov 7, 2008 3. Re: HTML Email Notification Template or example Jan 16, 2009 3:44 AM

  in response to: mike
ok, i found out that there is not filter to put the Email Template, I have to disable the OOTB
notification filter and create new one. I testet it and it works.




Generated by Clearspace on 2009-12-02-07:00
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