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									     Health / Safety                                                                            Rénosol

                                                                                                                            France




                                                       Plan of action to develop safety
                                                        within a group of companies



                                           Initiator
                                           The Human Resources Department of Rénosol, a group specialising in industrial
                                           cleaning which employs 8,900 people.

                                           Reasons - objectives
                                           The aim of this initiative is to reduce the number of work accidents (their consequences
                                           for the employees and their cost for the firm) and to achieve the improvement objectives
     Summary                               set by the firm. The aim is to move towards greater autonomy, more time and increased
                                           reliability.

     In order to continue with the         Target population
     campaigns implemented in 2002         All the subsidiaries of the Rénosol group.

     and 2003, the company has
                                           Actions
     introduced an annual safety plan      As a result of the campaigns implemented in 2002 and 2003, which resulted in a 10%
     of action for all its subsidiaries.   reduction in the frequency and seriousness of work accidents, the following security plan
                                           of action was defined for 2004:
     This plan should enable the
     company to reduce the number of
                                           • setting of objectives for each subsidiary;
                                           • reorganisation of the safety booklet and the work accident statistics;
     work accidents and thus achieve       • creation of “field” audits intended for all the functions within the firm;
     the improvement objectives set        • monthly statistical feedback;
     by Veolia Environnement in terms      • specific meetings with the subsidiary in charge of purchasing (Rénosol Appros) relating
                                             to the purchasing of equipment and products;
     of safety.
                                           • raising the awareness of salespeople to safety issues in order to integrate the associated
                                             costs in responses to calls for tenders and refraining from applying to high-risk sites;
                                           • participation of the central team in the CHSCT (Committee for health and safety at
                                             work) meetings;
                                           • occasional campaigns: study financed by the CREED (research centre for the environment,
                                             energy and waste) on ergonomics in the workstation in the railway maintenance sector
                                             and intervention of the CRAMIF (regional health insurance fund for Ile-de-France
                                             region) to raise the awareness of employees to risks on the road.

                                           Description - explanation
                                           This project was developed by team made up of:
                                           • the national safety manager backed by the assistant Human Resources Manager for
                                             more specifically legal questions;




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                     Prevention of occupational diseases and injuries




• the safety manager in each region represented by           • a high level of dispersion between the operating
  the group;                                                   sites;
• a research manager for the centralisation of statistics.   • exploitation of existing contracts for which safety
                                                               constraints were not taken into account when the
Each manager was asked to agree to take action in
                                                               deal was signed.
order to reduce the frequency and seriousness of work
                                                             The following solutions have been developed to over-
accidents. Additional personalised objectives were
                                                             come these difficulties:
defined in this context.
A working group made up of all the safety coordinators
                                                             • training for managers focusing on safety problems
                                                               in 2004;
in the regions represented by Rénosol was established
to update the safety booklet.
                                                             • the appointment of a safety correspondent for critical
                                                               sites;
In order to integrate the prevention procedure in the
commercial process, regular involvement in the
                                                             • the renegotiation of contracts with customers or
                                                               the withdrawal of high-risk services.
meetings organised by the sales representatives was
planned. The sales presentation is to be amended in          Potential development
order to integrate the prevention procedure. Within          This initiative can be adopted by the other subsidiaries
the framework of the proposal review (obligation of          of Veolia Environnement wishing to develop safety
the ISO 9001 standard), safety constraints are included      campaigns.
among the decision-making elements used to evaluate          Three possible lines of development:
the company’s capacity to respond to the proposal.           • combining regional procedures by sharing experiences
In addition to the “field audits”and in order to guarantee     (meetings between coordinators and Internet site);
the participation of staff representatives in the            • creation      of an “accident” database with the
prevention procedure, the members of the prevention            implementation of corrective action;
team from the head office of Rénosol are to participate      • development of the network of safety correspondents
in the CHSCT in 2004.                                          on the sites.
In order to implement campaigns to improve the
control of risks on the road within the firm, the
                                                             For more information
                                                             The plan of action and 2004 organisation structure
CRAMIF organised a training session for regional             relating to safety campaigns are available upon
safety coordinators in February 2004.                        request.


Achievements - results to date
The results of this new programme can only be
appreciated in the medium term.
However, a number of points can be highlighted:
• reduction in the frequency and seriousness rates
  by 10%;
• acquisition of new market share thanks to the
  prevention procedure;
• gaining the loyalty of industrial customers;
• change in the behaviour of the firm’s employees and                   Contact
  the beginnings of a safety culture.                                   Djamila Tedjani
                                                                        Social research manager
Difficulties vs. solutions
                                                                        phone: + 33 1 41 16 21 07
The main difficulties faced were the following:
                                                                        dtedjani@renosol-onyx.com
• lack   of understanding among the managers of
  safety problems;



                                                                                                                        71
     Health / Safety                                                                           Dalkia France

                                                                                                                          France




                                                     “Legionella” campaign: training for
                                                       staff on the prevention of risks
                                                      relating to Legionnaires’ disease



                                            Initiator
                                            The Service Quality Department (SQD) in charge of the health and safety prevention
                                            policy of the Dalkia group (France and abroad).

                                            Reasons - objectives
                                            Since 2000, the health risk linked to exposure to legionella has intensified and had
                                            received increased media coverage. As a result of medical progress in terms of
     Summary                                diagnosis, the number of cases of Legionnaires’disease (a disease which must be declared)
                                            has continually increased (600 cases declared in 2000, more than 800 in 2002).
     In order to limit the risk of          The main sources of contamination are the cooling towers and domestic hot water
     epidemics of legionnaires’ disease     networks on which the staff of Dalkia work on a regular basis in the context of

     occurring, the company has decided     operational and maintenance work.
                                            Dalkia has therefore decided to implement a risk prevention system with the
     to develop the “Legionella”
                                            following aims:
     campaign to inform its customers       • informing and training all the members of staff concerned;
     and train all the staff to implement   • informing and advising customers;
     measures to prevent the                • enhancing the technical provisions.
     development of this bacteria.          Target population
                                            All the staff of Dalkia and Dalkia FM (technicians, managers, on-site administrators,
                                            etc.) who are directly or indirectly confronted with this risk in the context of their
                                            professional activities.

                                            Actions
                                            A two-phase project:
                                            • first phase: end of 2001 / 1 st
                                                                                half of 2002
                                              - creation and launch of an appropriate training module,
                                              - training for the current staff concerned (6,000 employees out of a total workforce of
                                               7,400 working for Dalkia Energy and Dalkia FM);

                                            • second phase: 2 nd
                                                                   half of 2002 until now
                                            Training for new staff concerned and renewal of information in the case of a new
                                            epidemic (such as in northern France at the beginning of 2004).




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Description - explanation                                 • the creation of a brochure entitled “Acting together
The training module lasts for half a day. There are         to combat legionnaires’ disease” for customers in
twelve trainees per session which are organised in          cooperation with the communication department;
all regions.                                              • the   creation of a Dalkia collection of technical
• for the first phase:                                      recommendations together with a communication
  - an obligation to plan all the training sessions         guide and standard endorsements intended for the
   over an intentionally short period in view of the        commercial and technical teams.
   urgency between December 2001 and the end of           It is important to provide appropriate information on
   June 2002;                                             such a delicate subject in order to avoid any potential
  - an external organiser, the Véritas Bureau, acting     risk of panic.
   as coordinator.
                                                          Potential development
• for the second phase:                                   The system was stepped up in response to the
  - integration of the module in the training catalogue
                                                          epidemic of Legionnaires’ disease in northern France
   and the programme to welcome new employees;
                                                          at the beginning of 2004 (84 people affected, 10
  - internal trainers from Dalkia act as coordinators.
                                                          deaths). International developments are currently
                                                          underway.
Achievements - results to date
4,600 employees have already been trained,
representing more than 80% of the staff concerned.        For more information
This training rate, which is integrated in the            Documents available upon request or from the
“legionella risk prevention” indicator, is controlled     Dalkia intranet:
annually by an external auditor (the firm Ernst &         • the trainees’ booklet entitled “Preventing the risk
Young) within the framework of the commitments              of legionnaires’ disease in the workplace (also
defined in Dalkia’s sustainable development charter.        available on CD-ROM);

Difficulties vs. solutions
                                                          • the training catalogue;
The main difficulty related to the implementation
                                                          • the “legionella test” quiz;
deadlines. Another major difficulty was the need to
                                                          • the article entitled “legionella operation” (Progrès
                                                            review);
develop a complete prevention system incorporating
the following aspects:
                                                          • the article entitled “Preventing the risk of legion-
                                                            naires’ disease”;
• customers: information and consulting in cooperation    • the customer brochure entitled “Acting together to
  with the commercial and communication teams;
                                                            combat legionnaires’ disease”;
• techniques:   stepping up the recommendations
                                                          • the technical collection entitled “Preventing bacte-
  of Dalkia in cooperation with the technical and
                                                            riological risks”.
  operational department;
• employees: information and training in cooperation
  with the human resources teams.

A number of solutions were developed:                             Contact
• providing the employees with prior information on               Jean-Pascal Rigolleau
  the implementation procedure;                                   Safety manager
                                                                  phone: + 33 1 71 00 73 27 / + 33 6 11 04 25 20
• signing a training framework agreement with an
  external organisation to avoid disturbing the                   jprigolleau@dalkia.com
  annual internal training plan for the employees;




                                                                                                                    73
     Health / Safety                                                                          Dalkia France

                                                                                                                              France




                                                         Implementation of a national,
                                                       participative methodology for the
                                                          identification and evaluation
                                                               of professional risks


                                              Initiator
                                              The Service Quality Department (SQD) whose aim is to define the health and safety
                                              prevention policy for the Dalkia group (France and abroad).

                                              Reasons - objectives
                                              Identification and evaluation of risks in the work units, main preventive stage, requires
                                              the definition of a methodology and the recoding of results in a single document, as
                                              provided for by a French decree which only provides a deadline of one year in order to
     Summary                                  implement and formalise the latter.
                                              The specific problem faced was the fact that more than 50,000 facilities are managed
     Since the identification and             on a contractual basis. In view of these particularities, Dalkia decided to implement
                                              a pragmatic, national methodology to identify and evaluate risks based on the
     evaluation of risks is a prerequisite
                                              participation of the employees. This resulted in the identification of all the “high-risk”
     (which has become compulsory in          sites, the listing and evaluation of the level of these risks, the identification of the
     France) for the development of           main staff concerns in this context and the organisation of discussions with staff
                                              representatives.
     an appropriate health and safety         The employer must also consult the employees and the staff representatives within
     prevention system, which is              the framework of the identification and evaluation of professional risks.

     particularly difficult to carry out in
                                              Target population
     a firm with more than 50,000             All the staff of Dalkia and Dalkia FM (operational and office staff).
     facilities, it was necessary to
                                              Actions
     implement a national methodology         The national implementation of a methodology based on the analysis of the following:
     based on the active, direct              • the statistical data and existing documents relating to the preponderant and / or serious
                                                risks within the firm;
     participation of the employees. On
                                              • the data provided by the company doctor: emerging risks;
     the basis of an extremely detailed
                                              • the data obtained from the employees: risks considered as preponderant.
     questionnaire, it was possible to        A questionnaire containing 60 points, listing and classifying the main dangers which
     identify all the high-risk sites, find   could be linked to the company’s activities and presenting specific questions relating to
     out about the main concerns of           each one in order to ascertain whether or not the workstation in question was faced with
                                              this risk, and if so the level of importance, was then provided to each employee.
     the employees and develop a new
     preventive plan of action.               Description - explanation
                                              A number of methods were used in order to carry out this initiative:
                                              • the development of the methodology and the questionnaire by the Service Quality
                                                Department;
                                              • an explanation of the methodology within the CHSCT and regional divisions;


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• the national communication campaign in the in-house        • sorting     and consolidating the data obtained
  magazine, Progrès;                                           (60 questions presented to 6,000 employees).
• the personal presentation of the surveys to each           A number of solutions were developed:
  employee;
                                                             • informing the management in advance about the
• centralised feedback for the examination of the data         objectives and challenges involved;
  and development of a plan of action;
                                                             • informing     the CHSCT about the procedure
• the publication of the national results in the in-house      implemented;
  company Progrès and in the context of the annual
  meeting of the presidents and secretaries of CHSCT
                                                             • a communication campaign targeting the employees,
  Dalkia / Dalkia FM.
                                                             • the creation of an in-house tool to enter and sort
                                                               the data.

Achievements - results to date                               Potential development
Five main results:                                           A training course is planned for the commercial
• a high level of participation on the part of the           teams in order to integrate the issue of safety and
  employees who were able to express their points of         evaluate the level of safety in the facilities which
  view freely on the topic (response rate of over 92%);      could be developed in the context of the offer (first
• constructive discussions with the staff representatives;   module planned in May 2004).
• complete support from the management and the               There are also plans to develop the methodology
  main participants in prevention activities which           with a view to its international implementation.
  allowed for the successful completion of the survey
  and the implementation of a plan of action including:      For more information
  - an audit of the high-risk sites (5%) to confirm the      Documents available upon request:
   evaluation conducted by the technicians and to
                                                             • the risk identification and evaluation guide;
   determine the local prevention measures to be
                                                             • copies of the in-house magazine Progrès;
   implemented,
                                                             • a collection of the data and social initiatives of
  - the establishment of the corresponding budgets             Dalkia;
   (over three years),
                                                             • the glossary on the prevention of major risks.
  - the establishment of working groups with the
   participation of members of the CHSCT in addition
   to the Dalkia prevention system with regard to
   the concerns raised: risk of “isolated workers”,
   risks linked to swimming pools, risks linked to
   hospitals, road risk, noise risk (cogeneration), risk
   of violence and aggression;
• the creation of a risk prevention glossary which lists
  the risks identified and indicates the precautions
  to be taken for each one;
• the establishment of a single document as provided
  for by the legislation in France.
                                                                    Contact
Difficulties vs. solutions                                          Jean-Pascal Rigolleau
The main difficulties related to the following:                     Safety Manager
• implementation deadlines;                                         phone: + 33 1 71 00 73 27 / + 33 6 11 04 25 20
• gaining the support of everyone in the firm (mana-                jprigolleau@dalkia.com
gement, staff representatives, etc.);




                                                                                                                     75
     Health / Safety                                                                          CEMU S.A.

                                                                                                                             Spain



                                                Establishment of a campaign to raise
                                                the awareness of staff to the issue of
                                               safety, particularly employees who have
                                                 already had an accident, in order to
                                                  increase their involvement in the
                                                    reduction of professional risks

                                           Initiator
                                           CEMU S.A., a European urban furniture corporation, a subsidiary of FCC established in
                                           1984, which currently employs 286 people (70% of whom are workers).
                                           It is involved in a range of different activities including the following: design,
                                           manufacturing, installation and maintenance of urban and external advertising
                                           furniture (bus shelters, clocks, posters and information posts, newspaper kiosks,
                                           automatic toilets, selective collection recipients, electronic panels, etc.).
     Summary
                                           Reasons - objectives
     The company was keen to raise         This initiative was launched by the professional risk prevention department of CEMU

     the awareness of its employees to     to reduce the frequency and seriousness of the professional risks facing the company.

     the problems of safety within the     Target population
     firm. Thanks to the development       This initiative is intended in particular for workers, who are most affected by professional
     of an information campaign and        accidents (health and safety risks at work). This population has logically become the
                                           centre of the prevention department’s concerns.
     the enhancement of internal
                                           This initiative concerns the following:
     communication, all the staff
                                           • the professional risk prevention department which analyses and suggests prevention
     should feel more concerned by           measures, recommends the action to be taken and is responsible for training and
     these matters and participate more      communication;
     actively in the aim of reducing the   • the management and control departments which support certain measures proposed
                                             and may make it easier to attain the resources required for their fulfilment;
     rate of professional risks.
                                           • the workers who are involved in the implementation of a programme to reduce
                                             professional risks by complying with the prevention standards and proposals.

                                           Actions
                                           A campaign to raise awareness to the issue of safety at work, which specifically
                                           targets employees who have already had accidents, who are systematically contacted
                                           and informed of the reasons for the accident and the measures and behaviour which
                                           could have prevented it.
                                           In case of an accident, the following method should be adopted:
                                           • the professional risk prevention department analyses the precise causes which
                                             could have lead to the accident;




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                      Prevention of occupational diseases and injuries




• the employee involved in the accident receives a          Difficulties vs. solutions
  personal letter in which he is given advice to            Prior to the introduction of this type of initiative, it is
  prevent the accident from recurring and is invited        necessary to analyse the actual causes of the accident
  to contact the prevention department to discuss           in detail, taking into account the different factors
  the matter. The employees are thus encouraged to          which provoked it.
  help to reduce the rate of professional risks;            Once the various risk factors have been identified,
• the   centre manager fixes a meeting with the             steps are taken to reduce or eliminate them.
  employee involved in the accident to review the
                                                            Factors determining the success of a project:
  different protection and prevention measures
  which need to be observed.
                                                            • training which is adapted to all organisation levels
                                                              and developed by the professional risk prevention
                                                              department;
Description - explanation
The resources used to develop this initiative are as
                                                            • participation by the employees in decision making
                                                              on matters relating to health and safety at work;
follows:
• human:                                                    • permanent communication with the employees.
 - the professional risk prevention department              The possibility of developing a computer system to
   (a coordinator and a technician),                        manage risks is currently being considered in order to:
 - the health and safety committee,                         • improve the statistical analysis of the accident rate;
 - selected, trained employees from each operational        • communicate in real time with employees involved
   centre;                                                    in accidents and with middle managers;
• material:                                                 • optimise working hours: the prevention department
 - the creation of work plans to improve communi-             could use additional resources for data recording work.
   cation with workers involved in accidents, monitor
   the implementation of prevention measures and            For more information
   participate in the decision-making process (selection    Documents available upon request:
   of protection teams, chemicals, etc.),                   • examples of on-going cases with employees involved
 - audiovisual resources to organise training days in         in accidents and information documents;
   all the centres,                                         • statistical analysis of the professional risk rate.
 - training campaigns developed by the prevention
   department,
 - the creation of databasis for the statistical analysis
   of accidents.


Achievements - results to date
                                                                    Contact
Three main results have been noted:
                                                                    José Corrales López
• a decrease of 10% in the rate of work stoppage due
                                                                    Manager of the professional risk prevention
  to accidents;
                                                                    and quality department
• a decrease of 40% in the rate of absence due to                   phone: + 34 91 358 33 44
  accidents;
                                                                    mjcorralesl@fcc.es
• a decrease of 23% in the rate of work risks.




                                                                                                                          77
     Health / Safety                                                                   Connex Denmark

                                                                                                                       Denmark




                                                    Training for drivers enabling them
                                                   to deal with conflict situations and
                                                   prevent violence on their bus routes



                                           Initiator
                                           The Human Resources department of Connex Denmark with the cooperation of the
                                           regional industrial inspectorate in Copenhagen.
                                           Connex Denmark employs 2,771 people.

                                           Reasons - objectives
     Summary                               Over recent years, the company has noted an increase in the number of aggressions
                                           on its bus routes concerning drivers and passengers particularly in sensitive areas.
     In response to the increase in the    In 2003, approximately 5% of drivers in Copenhagen were victims of an aggression.

     number of aggressions on its bus      The aim of this initiative is to ensure that drivers’ behaviour is appropriate to respond
     routes, the company has developed     to this type of situation, does not lead to an escalation in violence and thus guarantees
     a training course for its drivers.    them a higher level of safety.
     The aim is to familiarise these
                                           Target population
     members of staff with the attitudes
                                           All 2,479 bus drivers within the company.
     and behaviour to be adopted in
     the case of aggression.               Actions
                                           A training course has been developed for drivers to teach them how best to react in case
                                           of problems: the aim is to enable them to develop appropriate responses in response
                                           to an aggression. This campaign began in the middle of 2003 in Copenhagen where 50%
                                           of the activity of Connex in Denmark is conducted.

                                           An integration programme was also organised to teach new drivers how best to react in
                                           the case of an aggression and inform them of the support available to them in the case
                                           of violence.


                                           Description - explanation
                                           The Human Resources Department initially collected all the descriptions of incidents
                                           and drew up a list of the incidents which the drivers had already faced. A team of
                                           external consultants then analysed around a hundred cases of violence occurring in
                                           Copenhagen in 2003. This precise analysis led to the development of a training course
                                           for the group’s drivers to enable them to react and behave appropriately in the case
                                           of an aggression.



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                   Employee health




This initiative was underpinned by group work
(particularly relating to the nature and content of
the training course) and interviews with the drivers
concerning their daily working conditions.

The company also made arrangements for the
drivers to give lessons in primary schools to inform
children about the profession and the difficulties
facing bus drivers and to encourage them to be more
respectful as passengers.

A partnership agreement with the social, education
and police department (SPP) has been concluded in
difficult areas.


Achievements - results to date
This initiative has been welcomed positively by all the
employees and 900 drivers have taken part in training
course so far.

However, it is still too early to evaluate the results.
It will only be possible to ascertain whether attitudes
and behaviour have changed and the number of
aggressions has stabilised, or even decreased, after a
certain time.


Potential development
The company would like to develop this initiative
throughout the country by the end of 2004. In order to
deal more successfully with aggressive situations, the
company plans to emphasise education in relation to
safety before new drivers are employed.




                                                          Contact
                                                          Sören Dybdahl
                                                          HRD Connex Denmark
                                                          soren.dybdahl@dk.connex.se




                                                                                       79
                                                                                            Onyx                      China



     Health / Safety                                                                   and Veolia Water
                                                                                             Asia
                                                                                                                              Hong-Kong
                                                                                                                              Macau Taiwan


                                                                                                                                Singapore


                                                                                                                              Asia




                                                        Prevention, mobilisation and
                                                      protection campaign in response
                                                           to the SARS epidemic



                                          Initiator
                                          The General Management of Onyx and Veolia Water Asia with the backing of the head
                                          office of Veolia Environnement (Health Department and Human Resources Department).

                                          Reasons - objectives
                                          SARS (Severe Acute Respiratory Syndrome) was first identified in November 2002 in the
                                          Chinese province of Guangdong and the virus continued to spread in Asia until May 2003,
     Summary                              particularly in China, Hong Kong, Singapore, Taiwan and Macau.
                                          In order to protect their 2,500 employees against risks of infection and to guarantee
     Between November 2002 and            the optimum development of the company’s business in a difficult economic environment,
                                          the General Management of Onyx and Veolia Water Asia decided to take steps to deal
     May 2003, the SARS (Severe
                                          with this crisis.
     Acute Respiratory Syndrome)
     epidemic seriously affected the      Target population
     Asian countries in which Onyx        All the employees of Onyx and Veolia Water based in China, Singapore, Hong Kong,
                                          Taiwan and Macau.
     and Veolia Water were present.
     In order to protect its employees    Actions
     and guarantee the optimum            A crisis management centre was set up in response to the SARS epidemic which
                                          implemented the following measures:
     development of its activities, the
                                          • the collection of information from the authorities in each country concerned, consulates
     group developed an effective           and embassies, the head offices of Veolia Environnement and other relevant orga-
     crisis management system.              nisations;
                                          • the regular distribution of information and responses to employees’ questions;
                                          • preventive measures: encouragement of collective hygiene, establishment of                  a
                                            policy on travel and the adjustment of working hours, etc.;
                                          • the creation of a committee to combat SARS established on 9 May 2003 in Shanghai
                                            consisting of the management team, Human Resources and Communication
                                            managers;
                                          • a work plan involving two teams for the head offices of Shanghai and Hong Kong to
                                            prevent the situation from deteriorating;
                                          • the   establishment of an emergency plan in the event of evacuation for the
                                            hospitalisation of sick expatriates.




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                     Employee health




Description - explanation                                   Potential development
As more information was obtained about the disease,         This experience will enable Veolia Environnement to
the employees were provided with the corresponding          organise actions more rapidly if a similar situation
details, notably by email.                                  arises. This campaign could also serve as an example
Thermometers, masks corresponding to the protection         of large-scale crisis management. A procedure could
standards required for the virus (EN149, FFP1 or FFP2)      be established on the basis of this campaign to
and multi-vitamins were purchased and distributed to        facilitate the management of this type of difficult
the employees on the premises concerned.                    situation.
Business trips to Asia were cancelled temporarily and
staff returning from infected countries were placed in
quarantine upon arrival. In order to alleviate these
disruptions, work meetings were conducted in the form
of video-conferences.


Achievements - results to date
Thanks to the prevention and protection measures
implemented, none of the employees of Onyx and
Veolia Water Asia were infected by the virus even
though the World Health Organisation (WHO)
announced that 7,717 had contracted the virus in the
countries concerned and 718 people had died by
26 September 2003. Onyx and Veolia Water were
therefore able to pursue their professional activities in
Asia without interruption.
By dealing with this crisis, Veolia Environnement
demonstrated its concern for its employees and its
teams increased their solidarity by overcoming this
problem together.


Difficulties vs. solutions
At the beginning of May, the prevention equipment
used to combat SARS was temporarily out of stock in
the markets of Shanghai and other cities. Onyx and
Veolia Water Asia had to contact the group head office
and sufficient quantities of thermometers, masks and
multi-vitamins were delivered rapidly to the areas in
question.
Since the video conference network was used a great                Contact
deal during this period, it was sometimes difficult to             Luc Zeller
establish communication between the different offices              HRD Asia
of Onyx and Veolia Water. Phone meetings and email                 luc.zeller@onyxasia.com
exchanges were therefore used to complete the work
schedules.




                                                                                                                   81
     Health / Safety                                                                         CREED

                                                                                                                      France




                                                    Raising the awareness of staff to
                                                   ergonomics in waste sorting cabins



                                          Initiator
                                          This shared initiative has been organised by four main participants:

                                          • the health and safety prevention department of Onyx;
                                          • the CREED, research centre for the environment, energy and waste;
                                          • the Campus Veolia Environnement;
     Summary                              • an ergonomics consulting firm.
                                          Reasons - objectives
     In order to avoid the risk of        The studies conducted between 2001 and 2003 on the ergonomic analysis of workstations
     contracting muscular-skeletal        in the waste sorting sector highlighted the risk of muscular-skeletal disorders (MSD)
     disorders for cabin sorters and      for the staff concerned.
     to improve the efficiency of the
                                          These studies also highlighted a lack of training relating to ergonomics.
     sorting process, the company
     wants to raise the awareness of      Target population
     its staff to ergonomics in sorting   Operators in waste sorting centres.
     cabins. In order to achieve this
                                          Actions
     aim, an appropriate training
                                          The creation of an appropriate training module entitled “Movements and postures in the
     module is to be created which
                                          sorting cabin”.
     alternates between theoretical
     and practical courses.               The educational kit including a four-hour training course (two hours of theory and two
                                          hours of practice) intended to reduce physical constraints and optimise movements and
                                          attitudes of sorters.

                                          The training course will subsequently focus on three main themes in a practical manner:

                                          • understanding the working of the parts of the body concerned in order to enhance
                                            comfort and reduce difficulties (optimising physical movement, distributing efforts,
                                            changing position, etc.);




82
                    Ergonomics




• being aware of damaging movements and positions
  in order to limit the risks of MSD;

• understanding the ergonomics of movements and
  postures to enhance efficiency.

At the end of this training course, an information
booklet summarising the essential details will be
provided to the trainees.


Description - explanation
The establishment of training campaigns allows for
developments in the vicinity of the sorting centres.
In order to ensure that this module develops signifi-
cantly in the Onyx operational centres, a two-day
training course has also been developed for trainers.
This will enable the participants to become familiar
with the necessary content and the essential educa-
tional elements.


Achievements - results to date
In 2003, 45 people took part in the training course
to become trainers in the different regions. These
trainers will be able to provide training to all the
sorting operators (approximately 1,500 people)
working in the 100 Onyx sorting centres in France.
Around a hundred sorting operators have already
been trained.

                                                        Contacts
Potential development
                                                        Emmanuelle Poulain
A new training session for 10 trainers is planned for   Health and safety prevention service
June 2004.                                              department of Onyx
                                                        phone: + 33 1 46 69 37 44
For more information                                    epoulain@cgea.fr
The training programme together with a brochure
                                                        Vladimir Kayemba
on movements and postures in the sorting cabin
                                                        HR research manager in the HRD of Onyx
(the sorter’s handbook) are available upon request.
                                                        phone: + 33 1 30 98 54 54




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