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					Mission Essential Tasks For
  Continuing Education
           Presented by
          Clarence Smith
   Dean of Continuing Education
           May 29, 2001
    Essential tasks for continuing education:

   Increase FTE by 20% in basic skills,
    occupational extension, and increase revenue
    in self-supporting courses.

   Conduct fall and spring symposiums during
    semester breaks.

   Develop and implement effective telephone
    registration procedures.
           Essential tasks (continued)


   Update the Continuing Education
    Accountability Plan
   Simplify organizational planning to support
    mission essential tasks
   Plan and execute move of Basic Skills to 100
    Level of McLeod Building
   Begin planning for migrating CE programs to
    the North Campus
                    Task one:

   Increase FTE by 20% in basic skills,
    occupational extension, and increase revenue
    in self-supporting courses
       To Achieve Task One We Must:


   Generate 497 occupational FTE (+83)

   Generate 334 basic skills FTE (+63)

   Total continuing education FTE would be
    831 (+146)
Continuing Education Four Year FTE
Performance and 01-02 Projection
    900
    800
    700
    600
    500
    400
    300
    200
    100
       0
           1997   1998   1999   2000   2001

 OE FTE    304    383    463    414    497
 B. Sks.   275    252    261    278    334
 CE FTE    579    635    724    692    831
Currently Continuing Education has
     six major training areas:

   A major training area is defined as a set of
    related short training courses which
    generates at least 40 FTE.

   Can range from 2 classes to 100 classes.
2000-01 Major Training Areas
    Our Strategy to Meet Essential Task One
         For Occupational Extension.
   Increase access in each of the Major
    Continuing Education Training Areas
    (Objectives 1-6).

   Develop another Major Training Area
    (Objective 7).

   Increase access in “Other Training” Area
    (Objective 8).
   Objective 1: To identify and develop
educational training programs to meet area
         computer training needs.
   Action Plan:

   Identify additional basic and intermediate
    computer classes for the Burgaw and
    Hampstead Campuses (+4 FTE).

   Offer more on-line computer classes
    (BIG) (+7 FTE).
     Objective 1 Action Plan: (continued)


   Add twenty on-line Ed-To-Go (BIG).

   On-line Medical Terminology, Medical
    Coding, Medical Billing, and Medical
    Transcription to begin Oct. 1 (BIG).
    Objective 2: To develop a stronger
partnership with area medical providers by
meeting their workforce development needs
        (18 FTE/PH&S, Burgaw).

Action Plan:

  Continue to partnership with UNC-W to
   provide NA Training (+6 FTE)

  Start NA class at the Hampstead Campus (+3
    FTE)
    Objective 2 Action Plan (continued):

Increase class size at Burgaw Campus (+6 FTE)

Add summer NA Class in New Hanover and
 Pender Counties (+3 FTE)

Develop entry level alternatives for students who
 aren’t ready for NA Training
         Nursing Assistance Training

Barriers:

   Some Adult Care Facilities are now providing their
     own Nurse Aides Training on site

   Stiffer entry requirements have “cooled” enrollment
     levels
  Objective 3: To develop an innovative
   programs and services that meet the
certification needs of the EMS workforce.
              (6 FTE PH&S).

  Plan to offer our first EMS Seminar this
  year (+3 FTE).

  Increase access to EMS Training by
  adding more courses (+3 FTE).
 Objective 4 To provide educational and
training opportunities that meet the needs
       Law Enforcement Training.
             (6 FTE PH&S).

   Develop Law Enforcement courses for
        Military Police ( +2 FTE).
                 Summary Slide

   Objective 5: To provide educational and
    training opportunities that meet the
    certification needs of Fire Fighters
    (11 FTE/Hampstead).
    Objective 5: To provide educational and
     training opportunities that meet the
      certification needs of Fire Fighters
             (11 FTE/Hampstead).
   Add another Fire Seminar, increase from four to
    five seminars per year (+3 FTE).
   Increase Fire Training Seminar Attendance
    (+2 FTE).
   Develop training partnership with WFD and NH
    Co. (+2 FTE).
   Offer Fire Certification through the use of a
    Computer Lab.
      Objective 6: To increase training for
          Prison by 2 FTE (Burgaw)

   Develop One New Niche Area (2 FTE)
    Objective 7: To develop another “Major
    Training Area” within the BIG Division
                   (40 FTE).
   Action Plan:

   Develop partnership/collaboration to start
    innovative training program in Massage
    Therapy.

   Continue to develop residential and
    commercial construction training segments to
    meet area needs.
Objective 8: To provide innovative training
    which will support the workforce
 development needs in “Other Training
             Areas” (12 FTE)
   Action Plan:
   Identifying continuing education needs for
    professional groups and associations,
    including:
            Society for Human Resource
             Managers (SHRM), morticians,
             HVAC contractors, substitute teachers
             and teaching assistants, NC League of
             Municipalities members.
     Objective 8 Action Plan (Continued):

   Increase access to Serve Safe, Spanish,
    Leadership, Sign Language, and the Marine
    Captain’s Course.

   Develop courses in Spanish for MS Office
    Basics, Basic Construction Skills, Carpentry,
    and REAL Entrepreneurial (CFCC selected as
    one of 10 sites).
    Objective 8 Action Plan (Continued):

   Continue to partner with NCSU’s Industrial
    Extension program to promote occupational
    coursework that complements what CFCC
    offers.

   Continue to offer classes at the NC National
    Guard training facility at Ft. Fisher as a way
    to increase access to CFCC programs.
      Objective 8 Action Plan (continued)

   Partner with Lower Cape Fear Human
    Resources Association in providing
    Professional Development training to HR
    personnel.

   Partner with Achieve Global in showcasing
    leadership and team building training.

   Meet regularly with the BIG Center Advisory
    Committee to receive feedback and to soft
    launch new programs.
    Our Plan to Meet Essential Task One for
              the CS/SS Division:

   Maintain the Defensive Driving Program
    01-02 Projected Profit = $203,500.

   Maintain the Motorcycle Safety Program
    01-02 Projected Profit = $6,500.
        Essential Task One (continued)

   Add Advanced Motion Picture Course
    Projected Profit = $2,000.
   Add Intermediate Screenwriting Course
    01-02 Projected Profit = $2,000.
   Pursue the Development of an IT Computer
    Training Partnership (BIG Center)
    01-02 Projected Profit =$500.
   Move Notary Public Program from
    Occupational Extension to Community Service
Moving Notary Public Program from OE
to Community Service will cost us 2 FTE

   Justification:

   Under OE 400 students trained would
    generate $5,522.

   Under CS 400 students trained would generate
    $20,000.
        Strategy for Basic Skills to Meet
              Essential Task One
   Objective 1) To develop a focused effort to
    address and meet the needs of adults lacking
    literacy skills.
   Action Plan:
   Increase the size of the Basic Skills Advisory
    Committee from five to seven members.
         »Add one more Community Based Agency
          representing children.
         »Add one more Community Based Agency
          representing housing.
 Objective 2) Open Ten Additional Off-
Campus Sites in New Hanover and Pender
                Counties
   Increase access to       Pender County West
    Family Literacy           (2 sites)
    Classes (1 site)         Pender County
   Wilmington Housing        Workforce Literacy
    Authority (2 sites)       (1 site)
   Public Schools           New Hanover
    (2 sites)                 County (1 site)
   Pender County East
    (1 site)
     Objective 3) Develop collaborative
    partnerships with area agencies which
           will improve retention.
   Action Plan:
   Increase Literacy efforts with the the Housing
    Authority.
   Develop Family Literacy efforts with New
    Hanover County Head Start.
   Study the feasibility of developing Family
    Literacy for ESL Students.
   Utilize computers coming off-line at CFCC for
    Basic Skills Labs.
     Objective 4) Combine Basic Skills off-
     campus efforts with other Continuing
             Education Divisions
   Action Plan:
   Set up Basic Skills and Computer Classes
    where appropriate at off-campus sites.
   Set up Basic Skills and Craft Classes where
    appropriate at off-campus sites.
   Identify suitable sponsors who would house a
    Basic Skills Class.
    Objective 5) To increase the number of
      GED Tests offered at Cape Fear
             Community College
   Action Plan:
   Establish the Burgaw Campus as a GED
    Testing site for Pender County.
   Offer the GED Test at least twice a year in
    Pender County.
   Add more GED Test Dates in New Hanover
    County.
   Consider weekend tests and weekday evening
    test dates.
CE Essential Task Two: Conduct Fall and
Spring Symposiums During Spring Break

   Action Plan: Offer symposia, seminars and
    showcases as a way to promote occupational
    extension programs and to increase self-
    support earnings (BIG,CS/SS).
   Programs should address timely issues and
    trends.
   Build on new and existing partnerships.
       CE Essential Task Three: Develop
       Effective Telephone Registration
                  Procedures

   Action Plan: Telephone registration will be
    implemented for the 2002 Spring Semester
    (Super 5400)
  CE Essential Task Four: Update the
Continuing Education Accountability Plan


 – Action Plan: The Continuing Education
   Accountability Plan will be updated by Fall
   2001 (Super 5400)
     CE Essential Task Five: Simplify
    organizational planning to support
          mission essential tasks
Action Plan:
Utilize TeleMagic at the BIG Center.
    TeleMagic is a customizable software
      package designed to reduce
      administrative time and improve
      customer service skills automatically
      documenting and handling courses
      taken in the past and methods of
      payment.
It will also target our marketing and provide
      CE Essential Task Five Action Plan:
                    (continued)

   Plan for full CE staff meeting twice a year to
    communicate changes, success, etc.
    Essential Task Six: Begin planning for
     migrating CE programs to the North
                   Campus

   Action Plan:
    – Move Law Enforcement, Emergency
      Medical Services, Motorcycle Training, and
      the Small Business Center to the North
      Campus.
    – Consider moving Fire Training.
    Essential Task Seven: Plan and execute
      move of Basic Skills to 100 Level of
               McLeod Building

   Action Plan:

   The Basic Sills Division will be moved to 100
    level of the McLeod building by the 2001 Fall
    Semester.
QUESTIONS

				
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