KS Lemon Law New Car Protection Used Car by PastGallo


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									KS Lemon Law: New Car Protection                                                                                                                                                               Used Car Tips
                                                                                                                                                                                               ♦ Ask your friends to recommend a dealer.                                                                        ♦ Always have your

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The Kansas Lemon Law protects consumers                                                                                                                                                        When buying from an individual, make sure                                                                        own mechanic and/or body

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who buy or lease a new motor vehicle (under                                                                                                                                                    they are the owner by checking the title.                                                                        shop inspect a used car before you
12,000 pounds) found to have significant                                                                                                                                                                                                                                                                        purchase it. Attempt to contact the previous
                                                                                                                                                                                               ♦ Check the warranty. If a manufacturer’s
irreparable defects during the warranty period.                                                                                                                                                                                                                                                                 owner if possible.
                                                                                                                                                                                               warranty is still in effect, contact the
If you believe your new car is a lemon:                                                                                                                                                        manufacturer to make sure you can use the                                                                        ♦ If you make a deposit on a vehicle, ask
                                                                                                                                                                                               coverage.                                                                                                        whether the money is refundable and under
   1.   Immediately notify the dealer and detail
                                                                                                                                                                                                                                                                                                                what circumstances. Make sure to get this
        your concerns in writing. Follow up                                                                                                                                                    ♦     Ask to inspect the car’s title. Pay
                                                                                                                                                                                                                                                                                                                information in writing and on your contract.
        with the owner, general manager or                                                                                                                                                     attention to the mileage.
        new vehicle sales manager.                                                                                                                                                                                                                                                                              ♦ Take a test drive covering different speeds,
                                                                                                                                                                                               ♦      Research the vehicle’s history. Ask the
                                                                                                                                                                                                                                                                                                                types of traffic and turns.
   2.   Get and keep copies of all                                                                                                                                                             seller for details concerning past owners, use
        correspondence, the repair orders listing                                                                                                                                              and maintenance. Next, find out whether the                                                                      ♦ Beware of “curbstoners” (unlicensed
        the problems, the work done and the                                                                                                                                                    car has been damaged in a flood, involved in a                                                                   dealers who pass themselves off as private
        dates that the car was in the shop.                                                                                                                                                    crash, been labeled a lemon or had its                                                                           sellers) and auctions, where you might not get
                                                                                                                                                                                               odometer rolled back. The vehicle ID                                                                             all the information you need to make an
   3.   Contact the manufacturer by registered
                                                                                                                                                                                               number (VIN) will help you do this.                                                                              informed decision.
        mail to report the problem during the
        warranty period. Your owner’s manual
        will list an address for the manufacturer.                                                                                                                                             Planning Your Purchase
   4.   Follow any procedure required by the                                                                                                                                                       Decide what type of vehicle best suits your needs and budget.
        manufacturer to file a Lemon Law
        complaint.                                                                                                                                                                                 Research different vehicles online to compare features and prices.

If the manufacturer or authorized dealer is                                                                                                                                                        Consider fuel economy to save money in the long run.
unable to repair the condition after a reasonable                                                                                                                                                  Research the value of your old car.
number of attempts, then the consumer may be
entitled to a replacement vehicle of equal value                                                                                                                                                   Pre-determine exactly how much you can afford to spend and include maintenance costs.
or a refund of the full purchase less usage costs.
                                                                                                                                                                                                   Handle trade-ins and financing separately from your purchase to get the best deal on each.
After taking the steps above, dissatisfied
               consumers should contact an                                                                                                                                                         Shop in advance for the best finance deal at your credit union, bank or finance company.
                attorney and file a complaint                                                                                                                                                      Consider the total finance charges, not just the monthly payment.
                 with the Attorney General’s
                                                                                                                                                                                                   Read and understand every document you are asked to sign. Be sure that all blank spaces are
                  Consumer Protection Office,
                                                                                                                                                                                                   filled in and that all of the salesperson’s verbal promises are included.
                                  (785) 296-3751
                                   or 1-800-432-                                                                                                                                                   Don’t take possession of the car until all paperwork is final.
                                                                                                                                                                                                   Choose an auto insurance policy that is right for you.
Message from                                                                                                                                 Online Resources:                                AUTOMOBILE
Attorney General Stephen Six:                                                                                                                Crash test and safety information:
                                                                                                                                             ♦ www.nhtsa.gov                                  BUYING TIPS
                                                                                                                                             ♦ www.iihs.org
                                                                                                             Dear Kansans,                   ♦ www.autosafety.org

                                                                                                             Whether you are looking         To compare models and get car
                                                                                                             for a new or used car,          buying tips:
                                                                                                             buying a car is one of the      ♦ www.edmunds.com
                                                                                                             most involved and               ♦ www.internetautoguide.com
                                                                                                             expensive purchases you         ♦ www.consumerreports.org
                                                                                                             can make.                       ♦ www.motortrend.com

                                                                                                              Most consumers shop            Miles-per-gallon ratings of vehicles
                                                                                                              around for a good deal,        manufactured since the mid-1980s:
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                                                                                                 but it’s also important to research the     ♦ www.fueleconomy.gov
                                                                                                 vehicle before making such a major
                                                                                                 purchase.                                   To check prices of similar models:
                                                                                                                                             ♦ www.nadaguides.com
                                                                                                 This brochure contains tips and             ♦ www.kbb.com
                                                                                                 information on purchasing a vehicle,
                                                                                                                                             Vehicle title and accident history:
                                                                                                                                                                                     '            Your
                                                                                                                                                                                         Planning Your Purchase
                                                                                                 protecting yourself from fraud and
                                                                                                                                             ♦ www.carfax.com
                                                                                                 researching vehicles online. While
                                                                                                 this brochure will not guarantee you a
                                                                                                                                             ♦ www.autocheck.com                     '            Tips
                                                                                                                                                                                         Used Car Tips
                                                                                                 trouble-free vehicle at a perfect price,    Kansas Division of Motor Vehicles:
                                                                                                 you will learn how to avoid some big
                                                                                                 problems down the road.
                                                                                                                                             ♦ www.ksrevenue.org/vehicle.htm         '   Kansas’ Lemon Law
                                                                                                                                             Many of these resources, including
                                                                                                 The Consumer Protection Division            Kelley Blue Book and Consumer
                                                                                                                                             Reports, have information available
                                                                                                                                                                                     '   Online Resources
                                                                                                 in my office works every day to
                                                                                                 safeguard the rights of Kansans. If         in print from your local library.
                                                                                                 you have questions or complaints                                                                                           Ge
                                                                                                                                                                                                                       ey x
                                                                                                 about purchasing a car, or other
                                                                                                 appropriate consumer issues, contact                                                                              to
                                                                                                 us at 1-800-432-2310.                                                                                           At
                                                                                                        Sincerely,                          Consumer Protection/Antitrust Division
                                                                                                                                                120 SW 10th Avenue, 2nd Floor
                                                                                                                                                    Topeka, KS 66612-1597                             d
                                                                                                        Stephen N. Six
                                                                                                                                              (785) 296-3751 or 1-800-432-2310
                                                                                                                                                        www.ksag.org                           Pro

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