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Call Centers Outsourcing Services

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					                           www.callcentersindia.com




 Call Center
 Outsourcing Services


Call Centers India
End to End CISCO Support
                                    www.callcentersindia.com

About Call Centers India
  •Call centers India is a Washington based
  corporation.

  •Headquarters are in Seattle, WA Operations are
  in Noida India, a suburb of New Delhi India.

  •The Indian corporation Vcare Care Call Centers
  India (p) Ltd. is a wholly owned subsidiary of the
  US Corporation.

  •Call centers India is a CISCO funded company.
                                www.callcentersindia.com

Features at CCI
The center is housed in a modern 11,000 sq. ft.
facility.

3 levels of redundancy for its technological
infrastructure. 100% IP based network and uses
CISCO technology platform.

Electrical power and Internet connectivity
                              www.callcentersindia.com

Key Personnel
Its management team has over 20 years
of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per
quarter.
                    www.callcentersindia.com

Services Offered
  •Inbound Call Centers Services

  •Outbound Call Centers
  Services

  •Non-Voice Services
                       www.callcentersindia.com

Inbound Call Center Services

   •Order Hotlines

   •Customer service

   •Support lines

   •Handling call overflow
                           www.callcentersindia.com

Outbound Call Center Services
   •Verification calls
   •Collections
   •Lead generation and sales support
   •Assessment of demand
   •Collection of useful information and
   arranging appointments for the sales
   force
   •Market research
   •Customer satisfaction surveys
                              www.callcentersindia.com

Non Voice Services
Web services
     •Chat
     •Email

Programming services
     •Web based programming
     •PHP programming
     •Custom applications
                           www.callcentersindia.com

Business Solution
   •Data entry

   •Mystery shopping

   •Web chat & Email response

   •Qualitative analysis

   •Research services
                           www.callcentersindia.com

Facility
   •Located in suburb of New Delhi, India

   •Managed by experienced
   professionals

   •Current capacity expandable to 1,000
   seats

   •Access to world's largest pool of
   college educated workers
                       www.callcentersindia.com

Tech Specifications
  •End-to-end CISCO based IP
  network

  •Complete Cisco Platform

  •Ability to call and receive calls
  from over 30 Countries
                          www.callcentersindia.com

Quality Differences
  •Quality evaluation of agents
  •Live monitoring
  •100% call recording
  •Team leader to agent ratio 1:9
  •Daily agent feedback
  •Process transition manager
  •Specified account manager
  •Defined escalation procedures
                        www.callcentersindia.com

Our Purpose
Our main purpose is to provide you
quality & effective services at good
rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at
http://www.callcentersindia.com
www.callcentersindia.com

				
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Description: Call center outsourcing services are must required for every industry in current time.