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Call Centers Outsourcing Services

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Call center outsourcing services are must required for every industry in current time.

More Info

 Call Center
 Outsourcing Services

Call Centers India
End to End CISCO Support

About Call Centers India
  •Call centers India is a Washington based

  •Headquarters are in Seattle, WA Operations are
  in Noida India, a suburb of New Delhi India.

  •The Indian corporation Vcare Care Call Centers
  India (p) Ltd. is a wholly owned subsidiary of the
  US Corporation.

  •Call centers India is a CISCO funded company.

Features at CCI
The center is housed in a modern 11,000 sq. ft.

3 levels of redundancy for its technological
infrastructure. 100% IP based network and uses
CISCO technology platform.

Electrical power and Internet connectivity

Key Personnel
Its management team has over 20 years
of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per

Services Offered
  •Inbound Call Centers Services

  •Outbound Call Centers

  •Non-Voice Services

Inbound Call Center Services

   •Order Hotlines

   •Customer service

   •Support lines

   •Handling call overflow

Outbound Call Center Services
   •Verification calls
   •Lead generation and sales support
   •Assessment of demand
   •Collection of useful information and
   arranging appointments for the sales
   •Market research
   •Customer satisfaction surveys

Non Voice Services
Web services

Programming services
     •Web based programming
     •PHP programming
     •Custom applications

Business Solution
   •Data entry

   •Mystery shopping

   •Web chat & Email response

   •Qualitative analysis

   •Research services

   •Located in suburb of New Delhi, India

   •Managed by experienced

   •Current capacity expandable to 1,000

   •Access to world's largest pool of
   college educated workers

Tech Specifications
  •End-to-end CISCO based IP

  •Complete Cisco Platform

  •Ability to call and receive calls
  from over 30 Countries

Quality Differences
  •Quality evaluation of agents
  •Live monitoring
  •100% call recording
  •Team leader to agent ratio 1:9
  •Daily agent feedback
  •Process transition manager
  •Specified account manager
  •Defined escalation procedures

Our Purpose
Our main purpose is to provide you
quality & effective services at good
rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at

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