Position Description – Store Clerk II POSITION DESCRIPTION Position Title: Store Clerk II FLSA Status: Non-exempt Reports to: Bookstore Manager Department: ABAC Bookstore/Auxilary Services (Fiscal and Physical Affairs) Date Prepared: June 2005 (updated January 2007) BASIC FUNCTION This position is in essence a customer service position. The Store Clerk is responsible for meeting the needs of students, faculty, staff, and other customers of the bookstore. In order to accomplish this, the Store Clerk is expected to operate a computer point of sale terminal in the selling process, interact with customers in an appropriate manner, order, receive, and stock inventory, and maintain the store appearance. NATURE & SCOPE The Bookstore Manager is the immediate supervisor of the Store Clerk and assigns tasks to the incumbent. The Store Clerk does not have the responsibility of overseeing any other employees. The primary responsibility of the Store Clerk is customer service. The incumbent serves as the main cashier for the bookstore, and as such is often the first contact customers have with bookstore employees. The Store Clerk must have excellent interpersonal communication skills in order to be successful. He/She often must handle customer complaints. This position requires one to be able to interact in an assertive manner with people in adverse situations while maintaining a high degree of tactfulness and respect for the other party. In addition, the Store Clerk must have a knowledge of all technology used in the bookstore, especially the point of sale system. The Store Clerk must also be able to produce effective promotional displays and materials for the bookstore. PRINCIPAL ACCOUNTABILITIES Acts as a cashier and sales person, both for book sales and book buy-backs Assists customers in the bookstore and on the telephone Maintains an adequate inventory in the assigned area Assists with managing perpetual inventory through routine inventory counts as well as year-end inventory. Assists in receiving and stocking merchandise Ability to lift 40 pounds (textbooks or paper products) Helps maintain the general appearance of the bookstore Periodic trips to and correspondence with ABAC on the Square in Moultrie Position Description – Store Clerk II BUDGETARY RESPONSIBILITIES While the Store Clerk does not make any budget decisions, he/she is responsible for large sums of money during the day, particularly during high-volume periods. SPECIALIZED KNOWLEDGE AND EXPERIENCE REQUIRED This position requires four years of high school or a GED equivalent and limited experience, generally less than a year.