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									Section 5 – Terms of Reference Terms of Reference no. 056-2005 UGP-PMSS-SNSA-MCIDADE


1. Object Contracting of consultancy services, through PMSS - Water Sector Modernization Program, to perform a study which will evaluate the private sector participation in the provision of water supply and sanitation in Brazil, evaluating their potential to contribute to the universalizing of service performance and to reach the “Millennium Development Goals”.

2. Justification The predominant model in Brazil at the end of the 20th century was the provision of water supply and sanitation by the public sector, although there have been significant experiences of private participation in sanitation services since the 19th century. In the 90’s a cycle of private participation in public services began in Brazil. The same had already been occurring in other countries for some time. Brazil’s focus began with the supply and distribution of electric energy and telephone services, as well as highway and railway concessions. Some actions were performed for private action in the provision of water supply and sanitation services by private companies in Brazil before the approval of two laws which regulate concessions and permission of public services in the country. These laws were: Law 8.987-95 and 9.074-95. In 1994 the municipal governments of Pereiras and Biritiba Mirim, having 5 thousand and 20 thousand inhabitants, respectively, in the state of Sao Paulo, were the pioneers in the concession of water supply and sanitation to private initiatives in the present cycle. After the approval of these laws, several concessions were performed. From 1994 to 1999 the largest concessions in Brazil occurred in the state of Rio de Janeiro, large in relation to the size of the municipal areas as well as in relation to the coverage of the concession. During these four years the most important concessions in relation to the population assisted and period of concession occurred in the municipalities of Armaçao de Buzios, Arraial do Cabo, Cabo Frio, Iguaba Grande and Sao Pedro da Aldeia, totaling a population of 412,573 inhabitants whose Concessionary is Pro-Lagos, in Campos, reaching 350,000 inhabitants, Niteroi, 465,000 inhabitants and Petropolis, 229,559 inhabitants. Other experiences of private participation were the BOTs of Biriqui, Cajamar, Itu, Jau, Jundiai, Marilia, Ourinhos, Ribeirao Preto and Sao Carlos and the partial capital alienation of SANEPAR and SANEATINS. In the period of 1999-2000, concessions in state capitals were performed for the first time in Brazil. The most significant concession occurred in Amazons state, in Manaus, in July, 2000, when the DRMA-Suez Environmental began to to provide the services of water supply and sanitation for a population of 1,373,181. The capital of Mato Grosso do Sul, Campo Grande, also conceded services in October, 2000 to Águas de Guariroba in a full concession which serves 643,092 inhabitants. 1

Section 5 – Terms of Reference

Presently the private concessionaries serve a population contingency of 7 million people in 63 municipalities in the country which represents 4.5% in terms of the total population of the country, or 1% of all municipalities. According to ABCON-Brazilian Association of Private Concessionaries for Public Services of Water Supply and Sanitation, the private sector will invest R$ 3.4 billion by the end of its concession contracts. Of this sum, R$ 1.1 billion was already materialized by December, 2004 representing 32.7% of the total amount committed, and the forecast for the next 5 years (until 2009) is around R4 635 million. This amount means that private operators would have invest 51.5% of the sum set forth in the contracts which will expire between 2005 and 2030. The table below details the private concessions in existence in Brazil until the present date, according to data furnished by ABCON.


Section 5 – Terms of Reference

Table 1 – Amount of Concessions in Brazil and Population Served by Private Operators According to the Type of Private Participation State Amazonas (1) Ceará (1) Espírito Santo (1) Mato Grosso (7) Population Served 1.373.181 538.312 177.050 98.339 1. Cachoeiro do Itapemirim. 1. Carlinda; 2. Cláudia; 3. Guarantã do Norte; 4. Matupá; 5. Nobres; 6. Primavera do Leste; 7. Sorriso. 1. Arenápolis; 2. Juscimera; 3. Guarantã do Norte; 4. Marcelândia; 5. Matupá; 6. Nova Xavantina; 7. Pontes e Lacerda; 8. Santa Carmem; 9. Sorriso; 10. União do Sul. Full Concessions (water and sanitation) 1. Manaus. Partial and BOT Partial Alienation of Capital Management Contract

1. Fortaleza

Mato Grosso – concessionaries not associated to ABCON (10)**



Section 5 – Terms of Reference

State Mato Grosso do Sul (1) Minas Gerais (3)

Population Served 643.092

Full Concessions (water and sanitation) 1. Campo Grande.

Partial and BOT

Partial Alienation of Capital

Management Contract


1. Araújos; 2. Bom Sucesso; 3. Paraguaçu. 1. Paranaguá. 1. Araruama, Silva Jardim, Saquarema; 2. Armação de Búzios, Arraial do Cabo, Cabo Frio, Iguaba Grande e São Pedro DAldeia; 3. Campos; 4. Guapimirim; 5. Niterói; 6. Petrópolis; 7. Nova Friburgo. 1. Itapema.

Paraná (1) Rio de Janeiro (7)

135.856 1.827.209

Santa Catarina (1)


São Paulo (17)


1. Guará; 2. Limeira; 3. Mairinque; 4. Mineiros do Tietê; 5. Mirassol.

1. Araçatuba; 2. Birigui; 3. Cajamar; 4. Itu; 5. Jaú; 6. Jundiaí;


Section 5 – Terms of Reference


Population Served

Full Concessions (water and sanitation)

Partial and BOT 7. Marília; 8. Matão; 9. Mauá; 10. Ourinhos; 11. Ribeirão Preto; 12. São Carlos.

Partial Alienation of Capital

Management Contract

Tocantins (1)


1. SANEATINS (117 municipalities served) 37 12 117 1



Source: ABCOM Note**As the concessions are still being studied, there is no precise information which categorizes them as full or partial.


Section 5 – Terms of Reference

As in other countries, opinion polls are performed by the concessionaries to evaluate the satisfaction of the services and information is gathered concerning the level of investments made and planned, but there are no systematic studies which evaluate the benefits that this type of provision has brought to the population. There is no consolidated information to evaluate the manner in which entrance of the private sector is accomplished, the options undertaken by the municipal governments and the degree of operational, financial and managerial improvement. The same may be said of the degree of improvement in the quality of services undertaken by the concessionaries. There are also no structured analyses regarding the institutional and legislative bases offered to the participation of private investors and concessionaries, in order to know the reasons for reduced private participation compared to other countries. We also do not have studies which show the improvement in access to services by the different groups of income, the establishment of fairer tariff systems, the degree of institutional improvement by the granting power in the conduction of the concession on a long term basis and its ability to correct the faults that might have occurred because of the concession, even ten years after the beginning of private participation in water supply and sanitation in Brazil. Thus it is necessary to make an analysis of the topics referring to the advantages and disadvantages of this kind of provision. Such an analysis would be of great importance to design public policies, especially at this moment when people are debating the alternatives which might best achieve the MDG’s in W & S. Additionally, independent groups and diverse organizations related to the services of water supply and sanitation on an international level agree that it is necessary to conduct a global review to evaluate the impact of private sector participation in these services aiming the achievement of UN´s Millennium Development Goals. These groups include stockholders, NGO’s which deal with the environment, consumers, and the poorest of the population, among others. The International Conference on Water in Bonn, Germany, in 2001, created the Global Water Scoping Process made up of a task force which included six different organizations with different experiences in the field of water supply and sanitation who agree on the idea of a review of private sector participation of these services. The task force of the Global Water Scoping Process initially included the following organizations: ASSEMAE – The National Association of Municipal Water Supply and Sanitation Providers, Consumers International, WaterAid, RWE Thames Water and Environmental Monitoring Group. This group coordinated the initial studies on the opportunity of carrying out a review of the private participation in water supply and sanitation and promoted a workshop in Berlin in June, 2004, with the 60 participants originating from various parts of the world, when they ratified the idea of doing studies in diverse countries, their conclusions being diffused globally. To deal with this subject, a Group was created to represent Brazil, composed of the principal representative entities in this sector (11 in all). They are in alphabetical order: ABCON (Associação Brasileira das Concessionárias Privadas de Serviços Públicos), ABDIB (Associação Brasileira da Infra-estrutura e Indústrias de Base), ABES (Associação Brasileira de Engenharia Sanitária e Ambiental), AESBE (Associação das Empresas de 6

Section 5 – Terms of Reference Saneamento Básico Estaduais), AGUA e VIDA (Centro de Estudos de Saneamento Ambiental), AIDIS (Associação Interamericana de Engenharia Sanitária e Ambiental), ASFAMAS (Associação Brasileira dos Fabricantes de Materiais e Equipamentos para Saneamento), ASSEMAE (Associação Nacional dos Serviços Municipais de Saneamento), FNU (Frente Nacional dos Urbanitários), SNSA (Secretaria Nacional de Saneamento Ambiental do Ministério das Cidades) and SINAENCO (Sindicato Nacional das Empresas de Arquitetura, Engenharia Consultiva). This Brazil Group has been working since 2003 and is coordinated by ABES. The work of the Executive Secretariat of the same is being done by ABCON.

3. Objective and Scope of the Work 3.1 Objective The work aims to exam private participation in the provision of water supply and sanitation in Brazil. The consultancy shall exam this participation by answering the key questions which will guide and clarify the research. These questions are described in the section scope of this TOR. 3.2 Scope of the Works In order to evaluate the private participation in water supply and sanitation provision, the consultancy shall fulfill all requirements of this section which are split in two: Part 1: The consultancy shall describe the national framework regarding water supply and sanitation provision emphasizing the relative importance of Private Sector Participation in this provision in a summarized way. This picture shall underscore the most important elements which will quantify this participation, such as coverage levels and their unequalities among Brazilian big regions, the general regulatory context of the sector, focus on the private sector and the interconnection of water supply and sanitation with water resources, health, environment, urban development, among others. Part 2: The consultancy shall answer to three fundamental questions. In order to guide the answering process, the consultancy shall analyze all items detailed in each question.

Question 1: What is the impact of private sector participation on efficiency of service provided?

The answers to this question must include an analysis of these aspects: 1.1 improvements in operational performance 1.2 improvements in financial performance 1.3 increase in sector investments


Section 5 – Terms of Reference In the investigation process of the items 1.1, 1.2 and 1.3, shall be take into account: (i) Level of investment undertaken, including own, governmental and financing resources, and the benefits in relation to access, those which were already achieved and those to be achieved, annually and per capita; when possible, compared to the goals of the contract; (ii) Sources and costs of financing used by the concessionaries (own resources and those of others, for example) as well as the net gain during the concession; (iii) Economic costs of water supply and sanitation delivery and identification of productivity gains; (iv) The most important variables for evaluating operational efficiency and improvements/faults and outcomes; (v) Plan for Bills of the companies, especially from the viewpoint of control on the part of the titular of the services and the obligations assumed regarding the concession; (vi) Obedience to environmental and health regulations, including evaluation of the pertinent indicators; (vii) Management innovations implemented and the system of information for commercial management, such as structure, quality and billing efficiency; (viii) Levels of physical and non-physical water loss, as well as actions implemented for the management of water losses including the technical, institutional and commercial aspects, among others; (ix) Actions implemented for the efficient use of electric energy. Question 2: What is the impact of private sector participation on access ? The answers to this question must include an analysis of this aspects: 2.1 access of services 2.2 tariff and subsidy policies 2.3 quality of the delivered services In the investigation process of the items 2.1, 2.2 and 2.3, shall be take into account: (i) examination of the fulfillment of the physical goals of coverage, detailed in the concession. if it is non-existent, presentation of the evolution of the coverage of the services during the period of concession; (ii) analysis and evaluation of the coverage with the services of water supply, collection, treatment and sewer final disposal in specific areas of assistance, including outskirts; (iii) evolution of the level of water supply and sanitation tariffs, readjustments and revisions applied to the tariffs, from the beginning of the concession operation until the present, compared to the price indexes applicable to the sector aiming to compare tariffs tendency in relation to inflation; 8

Section 5 – Terms of Reference (iv) non-payment situation (v) peripheral areas not included in the concession and the solutions which the municipality or state are employing in such cases; (vi) policy of social tariffs implemented by the concessionary, or other mechanisms which facilitate access to the population of lower levels of income, such as the existence of direct and or indirect subsidies, social programs, among others; (vii) the most important factors to evaluate quality of services, such as continuity and the regularity of services; (viii) the services provision from the consumers’ viewpoint, such as the degree of satisfaction of services, measured by surveys which adopt acceptable criteria of trustworthiness and representation. In order to evaluate the provision from the consumers’ viewpoint the consultancy shall conduct fieldwork with relevant actors in the water supply and sanitation sector, such as the community, civil society representatives, among others. The objective of this fieldwork is to investigate how the community assesses service delivery performance. This investigation must be conducted by participatory methods. Question 3: What is the budgetary and institutional impact of private sector participation? 3.1 The consultancy shall investigate the budgetary impact by researching weather there was any burden or expenditure relieves for the municipality or state due to the concession. In order to answer 3.1 item, the consultancy must investigate: (i) diminishment of the expenditures related to debts and deficits in the public sector in relation to the concession; (ii) payments or revenues to the municipality or state in relation to the concession; investments or other expenditures made by the municipality or state to facilitate private participation and afterwards, its concretization, extolling the treatment of these expenditures in the accounts of the municipality or state. 3.2 Institutional Impact – after an analyzing coming from the answers to the questions and items, the Consultant shall assess how much the different private participations and institutional arrangements will impact on the answers to those questions. In this analysis of institutional impact, the consultancy shall evaluate, at least: (i) differents PSP contracts (ii) different institutional arrangements of PSP (iii) regulatory mechanisms under which the PSP arrangements are working evaluating the effectiveness of this regulation (iv) different PSP including full and partial concessions described in Table 1 of this TOR; (v) the economic and financial incentives of the concessionary which are established in the contract for the obtainment of the main deficiencies of the municipality regarding the water supply and sanitation (for example: at the time of the concession 9

Section 5 – Terms of Reference what did the municipality intend? Increase coverage of the water supply and sanitation, or just implant systems of collection and treatment? Are the incentives established in the contract sufficient to improve the sanitation services in the municipality?); (vi) the consonance or discordance of concession objectives with the urban polices of the municipality or state and with Guide Plans (Planos Diretores); (vii) the types or forms of participatory in management or in regulation, with identification of the principal organizations and the form and level of this participation, including the mechanisms and instruments of social control upon the budget and financial programs, checking the effectiveness of this participation;

4 Methodology The Consultant shall propose methodologies to exam PSP for those participations detailed in the Table 1 of these TOR which will make possible to answer the questions and the itens described in each question. The Consultant may propose different methodologies to provide answer to the three questions. In the design process of the methodologies the following guidelines must be considered: 4.1 Data Usage The Consultant should use secondary databases as far as possible for their analyses . These databases could include, but can not be limited to: SNIS (www.snis.gov.br) PNAD, PNSB, Censo (www.ibge.gov.br), among others that the Consultant considers as important to complement the secondary information in existence, the Consultant must carry out field research by qualified personnel whereupon additional necessary data will be collected with private concessionaires and other institutions involved on municipal and state levels. In the specific case of the assess of private participation in SANEATINS, the collection of data complementary to the analyses shall be done by field research only in the head office of the Company. 4.2 Methodology Design The Consultant shall explain the methodology to answer each question raised by these TOR. For each methodology the Consultant must address the degree of validity of the results and the degree of selection bias and how these will be addressed in the study. The proposed methods will be discussed by the The Management and Monitoring Group. Only related to the PSP assessment from the consumers´ viewpoint, as required in question 2, the Consultant shall propose the approaches which can be used to conduct a research under participatory methods, including comments about their advantages and disadvantages. The Consultant shall: 10

Section 5 – Terms of Reference

(i) discuss the limits of the proposed methodologies. (ii) propose methodology considering the distinct private participations, such as full, partial and BOT concessions, partial capital alienation and management contracts. (iii) In their Work Plan the Consultant should propose how the fieldwork will be conducted. This means to present the tools which will be used such as questionnaires, sampling design strategies, survey instruments, interviewer manuals, among others; The Work Plan shall present a strategy for the mobilization of the private concessionaries in relation to the supply of necessary data and information for the conduction of the tasks. This strategy could include meetings with the concessionaries, articulation with the ABCON, workshops, among other mechanisms suggested by the Consultant; (iv) describe in their proposal the methodologies which will be used to deal with households categorized as poor; (v) elaborate strategies for the collection of additional information to carry out the fieldwork with actors who are considered fundamental such as regulators, control bodies, state and municipal secretariats, federal government bodies, among others; The methodology could include interviews with technicians and directors of entities involved in the provision such as operators themselves, regulatory agencies, state and municipal secretariats, federal government bodies, among others. The information and indicators used to evaluate the private participation in the service provision should compose a database compatible with SNIS- Sistema Nacional de Informações sobre Saneamento. It is suggested that at least the following stages should be included in the study: (i) Work Plan – the Consultant should elaborate a work proposal plan considering the current Terms of Reference; (ii) Methodology – definition of the methodology considering the theoretical foundation and identification of the scope of analysis; (iii) Application of the Methodology and Results; (iv) Database – construction of a database with the information and indicators used, created in a user-friendly manner with updating mechanisms, manual and complete documentation; (v) Analysis of study consistency, considering interviews with selected actors and information triangle.

5. Reports, Products and Workshops 5.1. Reports and Products


Section 5 – Terms of Reference As for the presentation of the proposal, the Consultant should propose a Work Plan for the execution of the contract. In this Work Plan, the Consultant shall detail the products and the content relative to the contracted studies (including all the stages and products) considering the fulfillment of all required aspects of these TOR. The Consultant will be able to propose the presentation of intermediate products which facilitate the evaluation of tasks. The inclusion of these products in the Adjusted Work Plan shall be decided by the Management and Monitoring Group. After the adjustments are agreed upon by the Management and Monitoring Working Group, described in item 6, and the Consultant, the same must present an Adjusted Work Plan. The study must generate, at least, the following products: Product 1 – Adjusted Work Plan; Product 2 – Methodology; Product 3 – Partial Report, containing the complete documentation of the analysis made and the results of the initial application of methodology; Product 4 – Final Report and Databank. As part of the Final Report an executive summary must be submitted covering all the work and consisting of 20 pages, as a maximum. The Final Report and the executive summary should be presented in Portuguese and in English. The final version of each product should incorporate comments and suggestions from the workshops and the Management and Monitoring Working Group. In addition to those products, the Management and Monitoring Working Group may ask the Consultant, during the period of the work, to address summarized texts (in a maximum of ten pages) about special topics that the Group considers as necessary, such as the approach used in the study to identify poor households, methodology summary, among others. 5.2 Workshops The Consultant should elaborate a proposal of holding 2(two) workshops aiming to present and discuss the methodologies and the accomplishment of the study as follows:

Workshop 1: Presentation and Discussion of the Methodology: the objective of this workshop is to describe the methodologies and the execution of the study. Afterwards, the Consultant will finish the methodology design take account all recomendations proposed by different stakeholders. Workshop 2: Presentation and Discussion of the Outcomes. The objective of this workshop is to present and discuss the outcomes to different stakeholders. After this workshop the Consultant will take account all the recommendations proposed by different stakeholders and will finish the research. The Consultant shall propose an agenda for the two workshops The workshops will be held in Brasilia, D.F., in a location chosen by the Management and Monitoring Working Group. 12

Section 5 – Terms of Reference The workshop participants will be chosen by the same Group. In the first workshop there will be 15 – 25 participants and in the second 25-45 participants. All equipment to be used in the Workshops must be provided by the Consultant, as well as all texts to be disseminated to the participants.

6. Management and Monitoring Working Group The monitoring and supervision of the tasks will be undertaken by a Management and Monitoring Working Group composed of representatives of UGP-PMSS, the Brazilian Examination Group of Private Sector Participation in Water Supply and Sanitation, described in item 2, and the World Bank. For the Workshops, specialists in relevant themes may be invited and will be indicated by members of the Management and Monitoring Working Group. The Management and Monitoring Working Group will function, for the smooth performance of the tasks, following these rules: approval and decisions by consensus, the same number of participating people, limited to two, for each one of the three basic groups (UGP-PMSS, Brazilian Group, World Bank). There shall be a Contract Manager in UGP-PMSS, especially designated for this activity, responsible for issuing the authorizations, receiving and processing documents and technical activities and to authorize the corresponding payments.

7. Technical Team 7.1 Key Team The Consultant to be contracted must possess experience in studies about water supply and sanitation provision in a multidisciplinary form. In other words, in the economic, financial and institutional aspects as well as in engineering and management. The key team must be multidisciplinary with proper expertise. The key team should fulfill the following qualifications: Table 2 – Key Team Quantitative of Professionals 1 Working Experience and Background/Position Coordinator, knowledge and experience in: Impact evaluation on policy reforms; quantitative research analysis; grasp of the impact of private participation in water supply and Years of Experience 10 Other Skills

Outstanding reporting skills


Section 5 – Terms of Reference Quantitative of Professionals Working Experience and Background/Position sanitation provision; knowledge and experience in public budget of the states and municipalities; experience in private management of water supply and sanitation; experience with economical and social impacts on policy reforms; experience in project coordination; 1 Engineer with relevant experience 10 in: Overall perspective of the provision; Management in water supply and sanitation provision; Water losses management; Technological Innovations; Efficiency on water supply and sanitation provision; Utility performance; Economist with relevant experience 10 in: economic incentives in concessions contracts; access by different income groups; analysis of tariff systems, productivity sector analysis; municipalities and states budgetary situation; economic costs and revenues in the provision of water supply and sanitation. Lawyer, experience in: 10 concession contracts design; concession contract analysis; clear goals defined in contracts to increase coverage, and access by the poor ; renegotiation contracts analysis; legal tools to regulate water supply and sanitation provision; Institutional specialist, experience in: institutional arrangements under which private sector is working; 10 Years of Experience Other Skills





Section 5 – Terms of Reference Quantitative of Professionals Working Experience and Background/Position different private participations; differences in private sector responsibility in concession contracts; grasp of institutional contexts. Years of Experience Other Skills

The professional participants on the teams can not, by any means, be affiliated to or contracted by, any private service company or any of its subsidiaries or controlled institutions. 7.2 Team of Support The Consultant shall present all the team who will perform the services detailing their assignments, activities and roles

8. References of Studies Developed on Private Participation in Sanitation The knowledge of studies that evaluated the participation of the private sector in the provision of sanitation services will be of great worth for the elaboration of this work. Thus, for the Consultant we cite, as references, some studies which were carried out and which discuss different aspects of this participation: - Private Participation in Water Sector: Cases Studies, Lessons and Future Options. Revised Draft.Report No 19896 BR. - Antonio Estache, Andres Gomez Lobo and Danny Leipziger, Utilities Privatization and the Poor: Lessons and Evidence from Latin America. World Development 29 (7); pp. 1179-1198, 2001. - Vivien Foster and Caridad Araujo, Does Infrastructure Reform Work for the Poor: A Case Study from Guatamala. World Bank, Washington DC, December 2001. - Vivien Foster, Measuring the Impact of Energy Reform: Practical Options. Public Policy for the Private Sector no.210. Washington DC, May 2000. - Clarke, George R.G; Kosec, Katrina; Wallsten, Scott, Has Private Participation in Water and Sewerage Improved Coverage? – Empirical Evidence from Latin America. Policy Research Working Paper, no. 3445. Washington DC, 2004. - Caroline van den Berg, Water Concessions: Who Wins, Who Loses, and What to Do about It. Public Policy for the Private Sector no.217. Washington DC, October 2000 - Judy L. Baker, Evaluating the Impact of Development Projects on Poverty: a Handbook for Practitioners. World Bank, Washington DC, 2000. - Urquhart, Penny and Moore, Deborah. Global Water Scoping Process: Is There a Case for a Multistakeholder review of Private Sector Participation in Water and 15

Section 5 – Terms of Reference Sanitation. ASSEMAE – Associação Nacional dos Serviços Municipais de Saneamento, Consumers International, WaterAid, RWE Thames Water e Environmental Monitoring Group, 2004. Address for contacts to obtain additional information: Unidade de Gerenciamento do Programa - UGP/PMSS Programa de Modernização do Setor Saneamento - PMSS SCN Q 01 B 8th floor Ed. América Office Tower CEP: 70.711-905, Brasília – DF, Brazil Phone: (61) 3327-5006 E.mail: nyedja.marinho@cidades.pmss.gov.br Att: Miss. Nyedja da Silva Marinho,from 9:00 to 12:00 AM and 2:00 to 6:00 PM (local time), from Monday to Friday

9. Place of Implementation of the Services The services will be implemented in the Consultant’s Office and in the places indicated in Table 1 - Amount of Concessions in Brazil and Population Served by Private Operators According to the Type of Private Participation.

10. Physical Schedule Suggested Services should be executed in not more than 9 (nine) months from the date the OS (Service Order) is issued by the Client, at most 10 (ten) days after signature of the contract The physical schedule suggested offers an indication of detailed activities


Section 5 – Terms of Reference











oduct 1 – Adjusted Work Plan

oduct 2 – Methodology

oduct 3 – Partial Report, containing the complete documentation of analysis made and the results of the initial application of thodology

oduct 4 – Final Report, Databank and Executive Summary

eetings between the Consultant and the Client



Section 5 – Terms of Reference


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