Mortgages
Helping you choose the right Halifax mortgage for you
Santosh, Manchester
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Why choose Halifax for your mortgage?
Since the Bank of Scotland and Halifax joined forces we’ve been working together, combining our knowledge and expertise to give you an improved range of products and services. The mortgages we offer are Halifax mortgages – the UK’s No. 1 choice for mortgages with over 150 years experience of helping people to own their homes.
Whether you’re buying your first home, moving or switching to a new mortgage deal, we make the whole process as straightforward as possible. We have everything you need under one roof, so not only can we offer you a great Halifax mortgage deal, we can help with so much more... • • • • • Free budgeting advice Valuations and Surveys Conveyancing and other legal services Insurance for you and your home Additional lending when you need it most
Mortgage Awards
Don’t just take our word for it, for the sixth year running Halifax has been awarded Your Mortgage magazine’s most prestigious award for Best Overall Lender.
To find out more about our fantastic mortgage service make an appointment today.
No.1 choice is based on Halifax’s share of the total UK mortgage debt and the amount of the average UK mortgage.
Your home may be repossessed if you do not keep up repayments on your mortgage.
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Contents
Help every step of the way Buying a home for the first time Moving home Moving your mortgage to Halifax We won’t forget you Online service Great value insurance products Getting started Important Information
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Help every step of the way
Whether you’re buying your first home, moving or looking to switch to a new mortgage deal, our fantastic mortgage service is designed to meet all your needs. What you can expect
• Help every step of the way – with expert advice from our specially trained mortgage professionals • Free budgeting advice – helping you to understand all the likely costs involved. We can review your finances so you’ll know how much you can afford to borrow without over stretching yourself • Mortgage Promise – this tells you if you can have a mortgage with Halifax and how much you could borrow. It can be used to show sellers that you’re serious and have already sorted your mortgage, which could put you in a stronger bargaining position. This is subject to a valuation of the property to be mortgaged and the information supplied by you being correct
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• Key Facts Illustration – this sets out all the details of the mortgage product you’re interested in, including how much your monthly payments will be • Valuations and Surveys – we can arrange the most suitable valuation or survey for your needs • Halifax Conveyancing Service – helping you with the legal side of moving home and arranging the right conveyancer • Remortgage Service – helping you switch from another lender without any of the hassle you might expect • Insurance – Halifax offer great value insurance products for you, your home and your lifestyle • We’ll never forget you – we will tell you when your current Halifax mortgage is coming to an end and invite you in for a free mortgage review to arrange your next great Halifax deal. Even if your mortgage deal isn’t coming to an end you can pop in for a review at any time to make sure your mortgage is still right for you
• Money Made Clear – The FSA have provided further information including a jargon buster, budget calculator, mortgage calculator and other useful impartial information to help you choose the right mortgage at the FSA website www.moneymadeclear.fsa.gov.uk
Make an appointment today
EITHER
At your local branch By calling 08457 27 37 47
Lines open Mon to Fri 8am–8pm, Sat 9am–4pm
or go online at
www.halifax.co.uk/mortgages
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We do for first time buyers
We’re here to help you onto the property ladder and offer expert advice every step of the way. Plus of course, Halifax offer affordable mortgage solutions because they understand the costs soon add up.
In fact, you may find buying your first home is a little easier with Halifax… • Save less deposit – You could buy sooner than you think because you can borrow up to 97% of the valuation or the purchase price (whichever is the lower), for properties valued up to £250,000. For more expensive properties, speak to your Mortgage Adviser • Minimise your monthly payments – you could spread your repayments over a longer term of up to 40 years. You will pay more interest over the longer term, however this could instantly reduce your monthly payments
more
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• Reduce upfront costs – a product fee can be added to your mortgage to reduce your upfront costs, but interest will be charged • Guarantor mortgages – Halifax are happy to consider using a guarantor to support your mortgage application • Help every step of the way – there’s no need to worry, your Halifax Mortgage Adviser will explain everything you need to know. We even have a specially designed first time buyer Step by Step Guide for you to take home and refer back to • Great value insurance products – we’ll help you consider your insurance requirements and Halifax can provide you with all the cover you need (see page 15)
What’s more, you can also find lots of help and advice online at Halifax’s dedicated first time buyer website which is bursting with hints, tips and help. Visit www.buyingyourfirsthome.co.uk
Take your first step onto the property ladder, make an appointment today and see if we can make the dream of buying your first home a reality
EITHER
At your local branch By calling 08457 27 37 47
Lines open Mon to Fri 8am–8pm, Sat 9am–4pm
or go online at
www.halifax.co.uk/mortgages
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Moving home
With everything under one roof we can help you every step of the way
If you’re moving home we can help
As part of our home moving service we offer so much more than great Halifax mortgage deals. We have everything under one roof making things more convenient and hassle-free for you.
• Help every step of the way – we’ll give you as much help and support as you need. We’ll even give you a copy of our home mover’s Step by Step Guide, specially designed for you to take home and refer back to • Valuations and surveys – we can arrange the valuation report for you and your Halifax Mortgage Adviser will discuss the one that’s most suitable for your needs
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• Help with the legal side of things – Halifax have their own conveyancing service so you don’t need to shop around for a conveyancer. This can help make your purchase and sale go smoothly for a fixed fee, which means you’ll know exactly what you’re paying before you move • Protecting you and your home – Halifax can provide you with all the insurance cover you need in case the unexpected happens (see page 15)
Find out how we can help you move home, make an appointment today.
EITHER
At your local branch By calling 08457 27 37 47
Lines open Mon to Fri 8am–8pm, Sat 9am–4pm
or go online at
www.halifax.co.uk/mortgages
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Moving your mortgage to Halifax
More and more people are choosing to remortgage – the term used for switching your mortgage from one lender to another, without moving home.
You may want to move from your existing lender to get a better deal and save money on your repayments. It’s easy and straightforward with Halifax...
• We’ll sort out all the paperwork – so it’s hassle-free • With some of our deals there’s no charge for the property assessment • We can instruct a conveyancer to deal with the legal work involved in the remortgage for us, if you wish, and we pay for this. If you want the same conveyancer to provide you with additional legal advice or services, at the same time as you remortgage, please note you’ll need to pay for these separately. If you’d like to use your own conveyancer, please speak to one of our Mortgage Advisers • Please note our Remortgage Service is only available for mortgages on property within the UK (excluding Isle of Man)
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• We’ll discuss your insurance requirements and ensure you have suitable cover for you and your home. We can provide all the cover you need through Halifax (see page 15)
To switch your mortgage deal, make an appointment today
EITHER
At your local branch By calling 08457 27 37 47
Lines open Mon to Fri 8am–8pm, Sat 9am–4pm
or go online at
www.halifax.co.uk/mortgages
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We won’t forget you
Once you’re with Halifax you can rest assured you won’t be forgotten. There’s a whole host of benefits to having a Halifax mortgage
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• You could borrow more money and not just for home improvements – whatever your plans such as a new car, funding your child’s education or even helping them on to the property ladder • Halifax will let you know when your current mortgage deal comes to an end and we can help you choose another great Halifax mortgage deal • If you’re like most of us and find it hard to juggle your finances – simply moving your mortgage payment date to coincide with your pay day is just one of the many ways we could help
• Also, if you have a mortgage to which an early repayment charge applies, you could over pay on your mortgage by up to 10% during each rolling period of 12 months without having to pay part of the early repayment charge • What’s more, you can come for a free mortgage review any time. We’re always here for you to chat through your mortgage arrangements.
Make an appointment for your free Mortgage Review today
EITHER
At your local branch By calling 08457 27 37 47
Lines open Mon to Fri 8am–8pm, Sat 9am–4pm
or go online at
www.halifax.co.uk/mortgages
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Online mortgage help is just a click away
You’ll find fantastic online calculators and lots of helpful information at www.halifax.co.uk/mortgages
• You’ll find details of some of the great mortgage deals Halifax have to offer – with the option to apply online • A quick and easy calculator gives you an indication of the amount of mortgage Halifax could lend you • Apply online for your Halifax Mortgage Promise – this tells you if you can have a Halifax mortgage and how much you can actually borrow. This is subject to a valuation of the property and the accuracy of the information you supply • For first time buyers there’s a dedicated website just bursting with lots of hints and tips visit www.buyingyourfirsthome.co.uk • For help with the legal side of buying or selling your home plus a FREE quote, visit
www.halifax.co.uk/legalprocessandcosts
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View your mortgage online
Once you have a mortgage with Halifax, the online service doesn’t stop there. It’s easy to check details including: Your current balance (the outstanding balance displayed is not a redemption figure), your monthly payment and due date, any payment holiday entitlement and an estimate of how much equity is in your home. All you need to do is register at www.halifax.co.uk/register and you’ll be sent details of how you could use the service.
Safe and secure
Bank of Scotland is committed to looking after your money. We use a variety of security measures to keep you safe online. In the unlikely event of fraud, we promise you won’t lose out. All our online banking customers automatically benefit from our online fraud guarantee. Visit www.bankofscotland.co.uk/ onlineguarantee for more details.
www.halifa x.co.uk/m ortgages www.buyin gyourfirsth ome.co.uk
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Great value insurance cover for you, your home and your lifestyle
You never know what’s round the corner, so Halifax offers a range of insurance products to protect you, your home and your lifestyle including: • Cut your costs, not your cover with Halifax Home Insurance • Total Mortgage Protection Plan – A choice of Mortgage Repayments Cover (accident, sickness & unemployment cover), Critical Illness Cover and/or Life Cover to help protect you and your mortgage Ask a member of staff for more details.
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Getting started
For all your Halifax mortgage needs, please speak to us today
In branch
• Visit any of our branches and arrange to speak to one of our Halifax mortgage specialists
By phone
• Call us on 08457 27 37 47 Lines are open Monday to Friday 8am-8pm, Saturday 9am-4pm We may monitor and record telephone calls
Online
• Click onto www.halifax.co.uk/mortgages
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Important information
Additional needs
We are committed to meeting the needs of all our customers. If you have a hearing or speech impairment you can use Typetalk whenever you contact us, or contact us using Textphone on 08457 32 34 36 (lines open 9am-5.30pm, 7 days a week). For visually impaired customers we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.
General Halifax information
We hope that this leaflet has been helpful. Our staff can provide more detailed information and answer your questions about Halifax products and services. Just call into your local Halifax branch.
General consumer information
If you’d like more general information then the financial services watchdog – The Financial Services Authority – provides a range of free consumer booklets and factsheets and a Consumer Helpline. Visit their website at www.moneymadeclear.fsa.gov.uk or call 0845 606 1234. The Financial Services Authority has a wealth of helpful information on a wide range of financial areas. However, it can only provide general information and cannot give specific advice or recommend any company’s products, investigate individual complaints or contact firms on behalf of individuals.
Customer service
We aim to please – but we know that sometimes things go wrong. If you have a problem or complaint relating to your mortgage, we want to know. In most cases this can be dealt with at your branch or by calling 08457 27 37 47. If your complaint is not resolved to your satisfaction, then ring our Customer Complaints Helpline on 08457 25 35 19. A copy of our complaints procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.
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We comply with the Solicitors’ Introduction and Referral Code published by the Law Society, and any solicitor, to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor.
It’s easy to get in touch:
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Company information Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. 1/336430-7 (06/08) Compliance No 8/00051.14