Document Sample
Title: Change Manager / Coordinator Grade: Section: Not Applicable Group

Department: Central IT Post No: MAIN PURPOSE

Reports to: CIO - UK

To ensure that standardised change management process is used within the organisation and all change management activities are implemented within agreed timescales to enable the Business to make a smooth transition to the change by ensuring that all change is owned from within the Business - the Business is in a ‘ready state’ to accept the change, enabling the changes to be firmly embedded in the organisation - the transition is a smooth process for the business all benefits and improvements are measured on behalf of the Change Management project and in conjunction with the ITSM programme.

SUMMARY OF RESPONSIBILITIES AND DUTIES Business Analysis and Changes 1. Review all changes to IT components and ensure that standardised methods and procedures are used in order to minimise the impact of change related problems upon IT service quality 2. Review the defined Change Management process regularly and identify improvements leading to a more efficient and effective change management within the organisation 3. Lead on change process improvement initiatives while considering impacts to all related projects / programmes Planning 1. Develop and manage the ‘Company level’ change management process implementation plan 2. Ensure all business stakeholders and senior managers are aligned and committed to delivery of the business level change management implementation plan 3. Identify and maintain KPI reporting to keep a current understanding of the change volumes, types and additional value this function brings to the organisation. Support Review change records and ensure compliance with the Informa global change management process Categorize change requests and ensure correct workflow is being followed through the defined process Chair CAB meeting including minutes and agenda preparation Produce the Forward Schedule of Change Provide the first point of contact for process queries from staff and technical users, feeding information to the programme directors and ensuring all questions/issues are addressed and responded to 6. To maintain change management process documentation in line with any IT and group templates 7. Provide Change Management Communications plan to manage integration project communications at a Company/Centre level 1. 2. 3. 4. 5.

Corporate Systems Manager JD

CONTACTS AND RELATIONSHIPS (customer focus, both internal and external) 1. To maintain an awareness of new and emerging technologies, and developments in the specific areas of Informa systems, and to use such information to improve the delivery of products and services to meet Informa requirements. 2. To work in partnership both internally and externally to ensure that new developments are clearly specified with agreed objectives and outcomes. 3. To provide advice to colleagues/customers on the most appropriate solutions to support their business requirements. 4. To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within stipulated timeframes and given budget with the desired outcomes. 5. To provide regular progress reports on projects for which they are responsible, as and when required. 6. To manage a diverse and heavy workload in an environment of constantly shifting priorities, including complex HR legislative changes and operational demands. 7. To work outside of normal working hours from time to time in order to meet the demands of the service.

MANAGEMENT AND LEADERSHIP (finance, resources, performance management, staff supervision and service delivery) 1. To provide support and leadership to the Business Systems Managers or any other staff under your direct supervision including contractors. 2. To undertake formal staff assessments and appraisals 3. To work towards creating a culture within the Informa operation that is dedicated to the principles of Best Value and to meeting the needs of the customer and other stakeholders 4. To be open minded, resilient and resolute having high expectations of yourself and others in delivering a high quality service. 5. To ensure that any projects or developments are delivered on time and on budget to a high standard. 6. To liaise with auditors and other inspectors approved by Internal Audit in any investigations pertaining to the work of the team and the records held. 7. To ensure full compliance with Informa policies & procedures 8. To take full responsibility for the development and implementation of own Personal Development Plan, and own continued professional development in those areas relevant to own role within Informa.

Corporate Systems Manager JD

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