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					TOWN OF TILLSONBURG

2008 BUSINESS PLAN Cemetery

Town of Tillsonburg 2008 Business Plan Cemetery

-2–

1)

Program Mission Statement:

Our vision is to commit to provide a high level of customer service, while utilizing available technology to ensure records are accurately maintained and accessible. In addition staff will strive to provide a quality, clean, well-maintained cemetery in an effective and environmentally safe manner. 2) Core Businesses:

Key Customers  Patrons  Funeral Homes  Religious Institutions  Monument dealers  Genealogists

Core Businesses/Services           Interments Memorial Trees & benches Flower Campaigns Scattering Garden Lot, plot sales Columbarium Sales Grass Cutting Tree Maintenance Horticulture Historical, genealogical inquiries

Non-Core Businesses/Services/Activities  Public Relations and Education  Safety Training

Legislated Standards and Guidelines       The Cemeteries Act (2001) Town of Tillsonburg by-laws. Occupational Health and Safety Act Ministry of Health Ministry of Government Services Pesticide Control Act

Town of Tillsonburg 2008 Business Plan Cemetery

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Program Map

Cemetery

User Groups

Maintenance Interments Lot/plot sales

Patrons

Funeral Homes Monuments Monument Dealers Genealogy Requests

Horticulture Flower Campaign Trees and Turf

3)

Performance Measures: Cemetery Open - From 1881 – to date

Measure Cemetery Acreage Kilometers of Roads Plot Sales Columbarium Sales Interments Monuments Installed Flower Campaign Sales Monuments

2004 as at 2005 2006 2007 2008 September Projection Projection 40 40 40 40 40 8 81 31 139 47 16 8 100 40 150 65 400 8 80 8 112 58 41 8 80 10 120 60 50 8 75 20 125 60 75

4572

4500

0

0

0

Town of Tillsonburg 2008 Business Plan Cemetery

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Photographed Acreage Mapped and Verified Landscaped Features Installed

20

15

0

0

0

12

15

0

6

2

*Note: 2006 stats include up to October 30, 2006 **Note: Monuments installed include Flat Markers 4) Future Directions (Longer Term):         Mapping of Entire Cemetery Verification of plots pre 1920 Continue to review land needs Development columbarium garden area, shrubs, walkways, & benches Additional revenue streams Develop positive community profile Investigate Kiosk opportunities through Stone Orchard Option additional land for future cemetery growth

5)

Current Directions (Shorter Term):  Develop columbarium gardens , walkway & benches  Intialize GPR program for plot verification and land availability  Continue implementation of tree maintenance and planting with staff and tree committee  Continue to identify grass cutting efficiencies  Promotion of estate columbarium opportunity  Increase promotion of seasonal flower campaigns as an additional source of revenue  Planting new highly visible gardens within Cemetery  Develop Communication / Promotion Bulletin Board  Develop mailing lists for families (special promotions)  Ongoing record verification  Develop positive community profile  Fence around work compound  Complete water line project

6) Key Linkages with Business Plans of Other Programs  Parks & Facilities Staff to assist with grass cutting, tree cutting, landscaping and snow removal as required.

Town of Tillsonburg 2008 Business Plan Cemetery

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7) Program Delivery Plan (a) How is the program delivered now and at what level?  Overseen by the Parks & Facilities Manager  8:00 am to 4:30 p.m. Office Hours of Operation Monday to Friday  1 Cemetery Sub-foreman  1 Cemetery Attendant (Seasonal April 1 - November 1)  1 Clerk  Seasonal grass cutting staff  Management and staff on a rotational basis are on call 24 hours a day for funerals and emergencies

8)

Key Goals/Objectives of Program by Year 2008 Goals/Objectives Additional Costs (Savings) if Applicable Quarter of Expected Completion

Balance of Goals & Objectives Targets Dependent upon 2008 Budget Approval   Develop columbarium gardens , walkway & benches  Intialize GPR program for plot verification and land availability  Continue implementation of tree maintenance and planting with staff and tree committee  Continue to identify grass cutting efficiencies  Promotion of estate columbarium opportunity  Increase promotion of seasonal flower campaigns as an additional source of revenue  Planting new highly visible gardens within Cemetery  Develop Communication / Promotion Bulletin Board  Develop mailing lists for families (special promotions)  Ongoing record verification  Develop positive community profile  Fence around work compound

Town of Tillsonburg 2008 Business Plan Cemetery

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 Complete water line project

9) Human Resources Allocation/Deployment Plan Service Full time Staff Part-time Staff Total Program FTE Requirements % Change from Previous Year 2005 2.0 1.4 3.4 0% FTE Requirements by Year 2006 2007 2008 3 3 2.0 1.4 .4 .4 3.4 3.4 3.4 0% 0% 0%

2009
3

.4 3.4 0%

Training and Development  Monument Maintenance Courses  Equipment Training Courses  Equipment Operator Training  WHMIS  First Aid  CPR  Stone Orchard Software Training  Lotus Notes Training.  Suite Response Training  Attend seminar, workshop and conferences to maintain current level of technology and education.

10) Information/Other Technology Plan  Internet access allows for information access by computer instead by mail

11) Other Resources Plan

Town of Tillsonburg 2008 Business Plan Cemetery

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Asset Type Number See Asset Management and Capital Plan for more details

Requirements/Condition/Replacement Plans


				
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posted:11/28/2009
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