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PENFRIEND-SURVEY-RESULTS

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PENFRIEND-SURVEY-RESULTS

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									Pensioner Survey 2006 Results
Section 1: Communication with Pensioners Overall, do you feel that the Lothian Pension Fund meets you expectations in communication with pensioners? Number of Responses Always Sometimes Never Do you think that having a newsletter for pensioners is a good idea? Number of Responses Yes No Don’t care Did you find the articles in this issue interesting? Figure As a percentage of replies to this question As a percentage of total responses 92% 71% 24% 5% As a percentage of replies to this question 89% 5% 6% As a percentage of replies to this question 91% 6% 3% As a percentage of total responses 86% As a percentage of total responses 96%

1411 1002 340 69 Figure

1472 1311 76 85 Figure

Number of Responses Yes No Don’t care

1312 1201 79 32

Section 2: Contacting Us Do you know who to contact at Lothian Pension Fund? Number of Responses Always Sometimes Never Figure As a percentage of replies to this question 43% 28% 29% As a percentage of total responses 89%

1364 585 386 393

Is the information and advice you receive from the Lothian Pension Fund prompt? Number of Responses Always Sometimes Never Is the information and advice you receive from the Lothian Pension Fund accurate? Number of Responses Always Sometimes Never Is the information and advice you receive from the Lothian Pension Fund reliable? Number of Responses Always Sometimes Never Is the information and advice you receive from the Lothian Pension Fund clear? Number of Responses Always Sometimes Never

Figure

As a percentage of replies to this question 79% 19% 2% As a percentage of replies to this question 87% 12% 1%

1018 800 200 18 Figure

As a percentage of total responses 67%

947 827 104 14 Figure

As a percentage of total responses 62%

As a percentage of replies to this question 86% 12% 2%

983 861 107 15 Figure

As a percentage of total responses 64%

As a percentage of replies to this question 78% 19% 3%

952 743 184 25

As a percentage of total responses 62%

Is the information and advice you receive from the Lothian Pension Fund up to date? Number of Responses Always Sometimes Never

Figure

As a percentage of replies to this question

973 835 120 18

As a percentage of total responses 64%

86% 12% 2%

Are staff approachable?

Figure

As a percentage of replies to this question

Number of Responses Always Sometimes Never Are staff helpful?

852 733 101 18 Figure

As a percentage of total responses 56%

86% 12% 2% As a percentage of replies to this question As a percentage of total responses 56%

Number of Responses Always Sometimes Never Are staff courteous?

894 789 88 17 Figure

88% 10% 2% As a percentage of replies to this question As a percentage of total responses 56%

Number of Responses Always Sometimes Never Are staff easy to contact?

858 779 65 14 Figure

91% 8% 1% As a percentage of replies to this question As a percentage of total responses 55%

Number of Responses Always Sometimes Never

842 568 235 39

67% 28% 5%

Section 3: Lothian Pension Fund Website Were you aware we had a website? Figure As a percentage of replies to this question 18% 82% As a percentage of replies to this question 16% 84% As a percentage of total responses 2%

Yes No Would you be interested in using a facility which notifies you by email of any updates to the website? Yes No Approximately, how many times have you used website in the last 12 months? Number of Responses 6 times or fewer Between 7-12 More than 12 Do you find the website useful?

279 1247 Figure

239 1287

Figure

As a percentage of replies to this question 88% 6% 6%

34 30 2 2 Figure

As a percentage of replies to this question 13% 18% 69%

Number of Responses Often Sometimes Never Section 4: Payslips How often would you prefer to receive payslips?

87 11 16 60

As a percentage of total responses 6%

Figure

As a percentage of replies to this question 52% 17% 27% 4%

As a percentage of total responses 98%

Number of Responses Monthly Yearly Twice a Year Don’t care

1496 780 253 406 57


								
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