NEW-COLLEGE-TELFORD

Document Sample
NEW-COLLEGE-TELFORD Powered By Docstoc
					The Student Charter
September 2006

Pf/Master/Alison/Entry Guidance/The Student Charter

1

NEW COLLEGE TELFORD THE STUDENT CHARTER
INTRODUCTION Students who join New College each year have a right to expect excellent service. The College Charter sets out what the college aims to provide for you, what you can expect from the college and what we expect from you. We expect New College students to behave in an adult manner and treat other people properly. You can expect high quality teaching and support in your studies. The College Charter and other documents – such as the code of conduct and complaints procedures – are freely available to you; ask at Student Services or at the main college reception desk. New College is a friendly place. We hope that you enjoy your time here, make best use of the facilities and make many new friends. Work hard and we will do everything to help you to succeed.

ADMISSIONS The college will operate admissions procedures aimed at offering all potential students impartial advice and guidance and identifying the course or programme most appropriate to meeting your needs. The college welcomes applications from potential students from all backgrounds and is strongly committed to the ethos and practice of equal opportunities. As a prospective student you can expect:    A range of explanatory, up-to-date printed material and information about our courses, admissions criteria and college services. Opportunities to visit the College during an Open Evening at another mutually convenient time. An interview to discuss your requirements, interests and ambitions and the courses available to you. This will include auditions where appropriate. To be offered a place if we can provide you with an appropriate course or programme that meets your needs. To be notified of our decision within two weeks of having been interviewed. To be invited to Taster sessions in July where appropriate.

  

Pf/Master/Alison/Entry Guidance/The Student Charter

2



An entry guidance interview during registration to agree a suitable programme of study on the basis of your qualifications, interests and experience.

We positively welcome applications from students with disabilities or learning difficulties. We aim to ensure that appropriate individual support is provided and that any student with limited mobility or other physical disability can attend their chosen course or programme.

INFORMATION The college aims to provide full and accurate information about the programmes we provide, the services available to students and how well we are performing. You can expect:  Information about the courses we offer. This will include syllabus content, course structure, learning objectives and methods of assessment. To be kept informed about forthcoming activities and events through information from tutors, notice boards, college e-mail, student TV and letters home. Copies of the most recent summary of examination results, student destinations and Inspection reports to be available from the Learning Centre and Student Services





STUDENT SUPPORT AND GUIDANCE The college will provide individual support and guidance to assist you with organising your work, reviewing your progress and resolving any difficulties that may arise. The tutorial and enrichment programmes also provide opportunities for personal development. You can expect:    An initial period of induction at the start of your course. Regular contact with your teachers and opportunities to discuss your progress and to agree individual short term targets in the period ahead. To be allocated to a personal tutor who will help you to monitor your progress and support you during your time at the college. This will include updating your learning records as appropriate. Regular contact with your personal tutor through a structured tutorial programme.



Pf/Master/Alison/Entry Guidance/The Student Charter

3



To be introduced to relevant policies and procedures that may affect you and to be given a Student File containing relevant supporting information. To be informed about the enrichment and extra -curricular opportunities available. Access to personal counselling services. Information and assistance concerning transport to college. Information and assistance on general welfare provision and the availability of student grants such as Education Maintenance Allowances, Learner Support Funds or Adult Learning Grants.

   

You are expected to:   Attend all timetabled tutorial sessions. Request help from your teacher, personal tutor or Student Services as appropriate.

CAREERS, EDUCATION & GUIDANCE You can expect:  A programme of preparation for progression to employment, training, further or and higher education, including help with compiling applications as appropriate. Access to up-to-date careers information and guidance. Opportunities for work experience. A post-examinations results service.

  

Pf/Master/Alison/Entry Guidance/The Student Charter

4

EQUAL OPPORTUNITIES Our commitment to equal opportunities for all members of the college community is reflected in our mission statement and our Equal Opportunities and Race Equality Policies. You can expect:  Equal opportunity for all regardless of gender, sexual orientation, faith, nationality, race or ethnic origin, age, marital status, responsibility for dependents, disability, non-compromising criminal convictions or any other stereotypical expectations. That concerns over any aspect of equal opportunities to be taken seriously and followed up appropriately. That a complaint of harassment will be dealt with promptly and fairly. The college to promote an atmosphere based upon mutual understanding and respect.

  

You are expected to:  Treat everyone in college – staff, students and visitors - with consideration, courtesy and respect. Treat others in the way you would wish to be treated.

TEACHING AND LEARNING The college aims to provide excellent learning opportunities. Students will be encouraged to become independent learners, and where possible will be given the resources and support to achieve their maximum potential. YOUR PROGRAMME OF STUDY You can expect:     Your course or programme to be coherent and appropriate to meeting your needs. Qualifications to be soundly based and to have value outside the college. To be informed of the general outline of our course and your personal minimum acceptable grade MAG. Opportunities to take part in enrichment or extra-curricular activities that interest you.

Pf/Master/Alison/Entry Guidance/The Student Charter

5

TEACHING Teachers will:   Be appropriately qualified, cover all aspects of the syllabus competently and offer your opportunities for wider learning. Start lessons promptly and engage your interest by employing a wide variety of teaching and learning approaches, by encouraging both independent and group work and by conducting lessons at a pace and level to suit your needs and abilities. Establish a good working relationship, and encourage you to reach your maximum potential. Challenge and extend your skills, knowledge and understanding. Provide you with appropriate feedback in lessons and make suitable suggestions for improvement. Show you examples of what finished work should look like especially in the case of extended coursework or projects so that you know what to aim for. Agree short term achievable targets with you and discuss your progress towards your MAGs (final grades) and what you can do to exceed these. Report progress to you, your personal tutor and your parent or carer.

   

 

ASSESSMENT Teachers will:      Conduct regular assessments which are fair and consistent. Regularly set, mark and return work within stated deadlines. Keep records of your marks, and discuss them with you. Advise on the availability of specialist learning resources and/or support. Help you deal with any concerns over external assessment and refer you to the appeals procedures.

Pf/Master/Alison/Entry Guidance/The Student Charter

6

You are expected to:     Attend all timetabled sessions. Complete all work and assignments within agreed deadlines. Seek help when you do not understand what to do; a problem that is not tackled quickly can become larger and can stop you learning. Make use of the learning resources and support available to you.

QUALITY IMPROVEMENT We invite students to contribute to the continued development of the college by seeking their views on where improvements can be made. You will be given the opportunity to express your views on your learning experience and college services through:   Progress review discussions with teachers and personal tutors and teachers. Participating in surveys and discussion groups. All courses hold annual reviews where feedback from learners is sought and there is an exit survey every summer. Representation on or discussion with the college Students’ Union.



STUDENT CONDUCT The college expects students to act in a responsible manner and to follow the Code of Conduct:   In your contact with other students, staff and the general public. Whenever you are outside and involved in activities that can be associated with the college. This includes travelling to and from college, student visits and activities. In your treatment of property, equipment and other resources.



Pf/Master/Alison/Entry Guidance/The Student Charter

7

DRUGS Any student found in possession of illegal drugs will be suspended and, in the case of students below 19 years of age, parents will be informed. Readmission to the college is not guaranteed and will only be possible following a satisfactory readmission interview. HARASSMENT, BULLYING, VICTIMISATION OR INTIMIDATION Any type of harassment whether physical, verbal, non verbal, sexual or racial will not be tolerated and disciplinary action will be taken. HEALTH & SAFETY To ensure the prevention of ill health, avoidance of accidents and the promotion of a safe and healthy environment everyone in the college has a responsibility for health and safety. This includes all staff and students. Students should:    Take any action appropriate to circumstances to avoid risk to the health and safety of themselves and others. Observe standards of dress consistent with safety and hygiene. Observe all the safety rules of the college and in particular the instructions given by staff in an emergency.

Students should not:  Intentionally misuse, neglect or interfere with anything provided for safety.

DISCIPLINARY PROCEDURES Breaches in the code of conduct will be taken seriously and are likely to lead to disciplinary action. COMPLAINTS We hope that you will have a positive and successful time at college. However, if thing go wrong, we want you to let us know. Who can make use of complaints procedures?     Students Parents or carers of students Other users of the college services Members of the local community or general public

Informal complaints When concerns arise or you feel aggrieved about something, this can often be resolved by talking to a member of staff that you know well. Alternatively, please contact Student Services, your personal tutor, your teacher, the Student Support Co-ordinator or the Student Union. All these people are here to help, please make use of them.

Pf/Master/Alison/Entry Guidance/The Student Charter

8

Formal complaints If you wish to make a formal complaint, then advice on how to do so is available from:    Student Services College reception Student Union Office or Union Officers

Formal complaints are always dealt with seriously and you can expect:    To have an initial response within 5 working days. That your complaint will be taken seriously and dealt with impartially. That the college will seek to resolve your complaint within 15 working days.

If you are not satisfied with how your complaint has been handled, please contact the Principal.

Please note that there are clear procedures and/or codes of practice for:    Harassment and dealing with racism or racial incidents Appeals against disciplinary matters or complaints against you Appeals against assessment decisions

Please ask for written details.

Pf/Master/Alison/Entry Guidance/The Student Charter

9

IF THE COLLEGE HAS A CONCERN ABOUT YOU a) Linked to attendance or academic progress You can expect:    Your teacher or personal tutor to discuss it with you. The involvement of the Senior Tutor or another manager if the concern persists. Clear guidelines as to what course of action you need to take to remedy the situation and what the college will do to support you.

b) Linked to general conduct either inside the college or externally You can expect:    The college to take appropriate action after discussing the incident with you. In the case of serious incidents, temporary exclusion from college in accordance with college disciplinary procedures. In very serious or persistent cases, students may be asked to leave college by the Principal in accordance with college disciplinary procedures.

If at any stage you feel that you are being unfairly treated then you have the right to use the Complaints & Appeals procedure available to you.

PARENTS AND CARERS Parents and carers of students at New College can expect:       To have an opportunity to visit the college and to have easy access to college staff. That entry guidance arrangements will provide an opportunity for you to discuss course choices and to be involved in related decision. To provided with information about Open Evenings and other Introductory Events. To be notified of other important dates and events. To be contacted in the event of absence causing concern. To be contacted where the college considers that you should be made aware of a serious concern we have about a student.

Pf/Master/Alison/Entry Guidance/The Student Charter

10

NEW COLLEGE CORPORATION This is the governing body of the college and has overall responsibility for the objectives, general educational character and financial regulation of the college. The names of members can be obtained from college reception. Contact with any member of the Corporation can be made through the Clerk to the Corporation, who is: Mr Paul Taylor c/o The Secretariat Office New College Telford King Street Wellington Telford TF1 1NY Telephone 01952 641892

September 2005

Pf/Master/Alison/Entry Guidance/The Student Charter

11


				
DOCUMENT INFO
Shared By:
Tags: NEW-C, OLLEG
Stats:
views:20
posted:11/27/2009
language:English
pages:11
Description: NEW-COLLEGE-TELFORD