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					Meeting No. Venue In attendance

12 The Board room

Held on: Time:

24 June 2008 10.00 – 13:00

Members Stephen Speed (chair) Les Cramp Robert Burns Marian Joyce Lesley Beech Terry Hart Visitors David Swarts Mark Bodman Apologies Graham Horne Steve Clarke secretary Agenda Item 1: Actions arising from meeting Agenda Item Action Points Action Officer or Section SC Due date

Forward Look

Forward look to be tabled at alternate DB meetings SS to meting with DB secretary to discuss process of sub committee’s reporting to DB Risk to be tabled at alternate DB meetings Monthly EtF updates for each DB meeting

Complete

SS

July 2009

SC

Complete

GH

Complete

Balanced Scorecard DB(09)41

DS to contact Sharon Lewis regarding the RPS figures and the model used to compare last years figures. LB to look into the ISA achievement % against agreed targets.

DS

Completed 2 July 2009

LB

8 July 2009

DS to look into why 90% of IVAs were registered within 24 hours against a target of 98% (IT problems). DS to provide SS with further information regarding why some targets were being missed this early into the financial year

DS

Completed 1 July 2009

DS

Completed

Tony Wilkin to provide a report on SC the disparity between the target of 90% for bankruptcy restriction orders and the 99% achieved LC to look into why the number of LC BROs being completed in the North East region was significantly lower than other regions. SS to discuss with RB the number of cases being passed to Legal A. SS

July 2009

22 July 2009

July 2009

DS to contact RB about CIB vetting of complaints Finance Report up to May 2009 AOB1: Staff Survey AOB 3: Numeracy Tests AOB 4: Charter Mark GH to provide details of capital spend

DS

Completed 1July 2009

GH

Comments regarding the draft action plan to be sent to TH TH to draft a notice for the intranet

DB members End of June 2009 TH 8 July 2009

MJ to write to John Alty, Simon Fraser and the minister to confirm Charter mark accreditation

MJ

End of June 2009

Agenda Item 2: Forward Look    Agreed that the forward look would be tabled at alternate meetings; SS to have a meeting with the DB secretariat to discuss how the sub committees report back to DB meetings; risk would be tabled at alternate meetings to discuss exceptions and a full risk report would be tabled every quarter;

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monthly EtF updates for all meetings provided by GH or the delivery board.

Finance & Planning Committee   meetings had gone very well; committee will add value when all members are up to speed with the work

Communications Committee    Meeting had discussed the external communication strategy with both positive and negative comments received. Issues to be included in the internal strategy were also identified; the chairman was concerned the committee should not just be a focus group to discuss items and would like it to be able to make some decisions; SS would be meeting with the chairman on 25 June to discuss the role of the communication committee.

Operational Policy Committee   One meeting held so far which had gone very well and the members were comfortable with the scope of their remit; concerns about delays in getting information from lawyers about items requiring that input for further discussion to take place.

People Committee  CWS   One meeting held so far which had gone very well; no major issues discussed. One meeting held so far which had gone very well.

Risk Committee   One meeting held so far which had been very constructive; concerns that business owners need to be more involved.

Agenda Item 3: Balanced Scorecard DB(09)41 To provide the Board with an update on inputs against The Service’s key planning assumptions and performance against published targets, internal targets and other indicators for the first 2 months of 2009-10. The following points were raised:   agreed the planning assumption of 45,000 registered IVAs for the year; concerns were raised that the RPS profiling figures for the planning assumption of 180,000 claims had been modelled using the same monthly percentages of claims received during 2008-09 and were not giving an

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accurate comparison; a simple extrapolation was suggested and it was agreed that DS would discus with Sharon Lewis; there were no planning assumption figures for other corporate insolvencies – it was suggested that this could possibly be calculated by looking at the proportion of D1 reports anticipated in 2009-10; it was agreed that the figures for disqualification reports submitted and orders/undertakings gained would be broken down to show both DIT and OR inputs and outputs; it was agreed that LC would look into why the number of BROs being completed in the North East region was significantly lower than other regions and that he would report back to the DB on 22 July 2009; it was agreed that SS would discuss with RB the number of criminal referrals being passed to Legal A; it was agreed that the RPS figures should be broken down by office; LB was concerned about the ISA target being missed and agreed to look into it [Secretariat Note: Performance against the target to process ISA requisitions within 4 days was 98.3%]; board members queried the reason given for the 90% achieved for IVAs registered within 24 hours against a target of 98% (problems with ISCIS early in the financial year) and DS agreed to look into this; SS was concerned that targets were slipping this early into the financial year and asked if DS could provide extra information as to why so that consideration could be given to including a note on this in the Core Brief; enforcement outputs were down on where they should be for the year; concerns that the 99% achieved for the quality ration of bankruptcy restrictions (against a target of 90%) was very high and it was agreed that Tony Wilkin should be asked to provide a report on the disparity between the target and what has actually been achieved; the USI score after the first two months of 2009-10 was 90.3%; and CIB were below target for vetting complaints and DS agreed to contact RB to discuss.

Decision: Agreed the planning assumption of 45,000 IVAs for 2009-10. Decision: DS to break down the disqualification reports and orders/undertakings figures into DIT and OR. Decision: it was agreed that the RPS timeliness figures should be broken down by office. Action Point: DS to contact Sharon Lewis regarding the RPS profiling model currently used. Action Point: LB to look into the ISA achieved % against agreed targets. Action Point: DS to look into why only 90% of IVAs were registered within 24 hours against a target of 98.5% (IT problems).

Action Point: DS to provide SS with further information regarding why some timeliness targets were being missed this early into the financial year. Action Point: Tony Wilkin to provide a report on the disparity between the target of 90% quality ratio for bankruptcy restriction orders and the 99% achieved. Action Point: LC to look into why the number of BROs being completed in the North East region was significantly lower than other regions and that he would report back to the DB on 22 July 2009. Action Point: SS to discuss with RB the number of criminal referral cases being passed to Legal A. Action Point: DS to contact RB about CIB performance in vetting of complaints.

Agenda Item 4: August 2009 Pay Award DB(09)42  The Board was updated on the implementation of the August 2009 pay award.

Agenda Item 5: Finance Report up to May 2009 DB(09)43 To provide the Board with the finance report for the two months to 31 May 2009 and a commentary on the forecast and any issue for budgets in each business area. The following points were raised:      Fees review – concerns were raised about staff costs and, in particular the cost of some pay point increases; the number of DROs approved YTD was 1,627, it was agreed that the more recent rate of DROs would need to be maintained to achieve the end of year target to break even; an extra £325k had been provided for MG Rover – taking the total budget to £825k; LB reported that redundancy payment claim levels were fluctuating and although we were currently below plan the wider impact of the LDV and Setanta redundancies could affect future levels; it was agreed that GH would provide details of capital spend priorities for 2009-10.

Action Point: GH to provide details of capital spend priorities

AOB 1: Staff Survey   Revised action plan was due to go to the LG meeting on 16 July but will now be discussed via email and correspondence with the aim of reporting back to the DB on 22 July 2009; it was agreed that all follow up action should be branded to link it with the Your Views Matter survey;

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it was agreed that if DB members had any comments on the draft action plan they should send them to TH asap.

Action Point: Comments regarding the draft action plan to be sent to TH. AOB 2: Penny Jones Update   SS would be doing the presentation at the LG meeting on 31July as Penny Jones is unable to attend the revised meeting; Penny Jones will coach DB members individually – SS would arrange the meetings.

AOB 3: Numeracy Tests   The numeracy tests were not fit for purpose and TH recommended that they be suspended for non-examiner recruitment/promotion pending the results of the current reviews – this was agreed; TH to draft a notice for the Intranet.

AOB 4: Charter Mark   MJ reported that The Service had been awarded Charter Mark for a further year; during the assessment The Service had a pre-assessment for the new Customer Service Excellence and out of the 57 criteria achieved 21 partial non compliance – although this would not have been a pass it was an encouraging result; it was agreed that MJ would write to John Alty, Simon Fraser and the minister to report the successful Charter mark accreditation.

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Action Point: MJ to write to John Alty, Simon Fraser and the minister to confirm Charter mark accreditation.

AOB 5: Quarterly Report SS asked for possible items for inclusion in the next quarterly report, the following were put forward:        MG Rover; Farepak; DROs Financial position (including 15% cut in fees) Charter Mark accreditation; Service Transformation; and Balanced Scorecard information.

Strategy, Planning and Communication

25 June 2009


				
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