Abbey National PLC EQUITY HOUSE BERGHOLT ROAD COLCHESTER CO4 5EY Telephone: 0800 917 5090 Fax: 0844 800 2248 About our Insurance services 1. About this Document Santander Car Insurance is sold by Abbey and administered by Equity Direct Broking Limited (EDBL). This document sets out how Abbey and Equity will deal with you as a customer. Use this information to decide if our services are right for you. 2. Whose products do we offer? We offer products from a range of insurers. We offer products from a limited number of insurers for private motor insurance. Ask us for a list of the insurers we can offer insurance from. We can offer Legal Protection cover from Equity Red Star. We can only offer Breakdown cover from Equity Red Star. We can only offer Hire Car following theft or total loss cover from Groupama. We can only offer Personal Accident Insurance and Auto Extra/Road Rage cover from Equity Red Star. We can offer Boomerang key protection cover from Groupama. 3. Which service will we provide you with? We will advise and make a recommendation for you after we have assessed your needs for motor insurance and the additional related products we offer. You will not receive advice or a recommendation from us for motor insurance or the additional related products we offer. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 4. What will you have to pay us for these services? A £10 policy arrangement fee for services provided by Abbey. A £21.00 administration fee to EDBL for any amendments made to your policy. A £30.00 cancellation fee to EDBL if your policy is cancelled either by you or us. No fee. Fees are reviewed on 1 March and 1 September every year. 5. EDBL Client Money Arrangements By proceeding with any insurance policy purchased through us, you agree to the following terms and conditions in this section. For some of the markets in which we place business we have agreements in place which may result in us holding premiums as agent of the insurer, both for the purposes of receiving premiums and holding premium refunds. With effect from 1st August 2006, where arrangements to hold premiums on behalf of the insurer are not in place, we will hold premiums as your agent. All such premiums will be held in a non-statutory trust. The terms of the non-statutory trust mean that we are entitled to use client money held in the trust on behalf of one client to pay another client’s premiums before the premium has been received from that client. We are not, however, entitled to withdraw commission until the relevant premium has been received from a client. Please note that any interest earned by us and any investment returns on any segregated designated investments will be retained by us. 6. Governing Law Unless we have agreed otherwise with you, all policies are governed by English law and subject to the jurisdiction of the English courts. All information about the contract will be provided in English. 7. Who regulates us? Abbey National plc, Abbey National House, 2 Triton Square, Regent’s Place, London NW1 3AN is authorised and regulated by the Financial Services Authority. Our FSA Register number is 106054. Our permitted business is advising on and arranging general insurance, critical illness insurance and life assurance policies and advising on, arranging, lending and administering mortgages. Equity Direct Broking Limited is authorised and regulated by the Financial Services Authority. Our head office address is Library House, New Road, Brentwood, Essex, CM14 4GD is authorised and regulated by the Financial Services Authority. Our FSA registration number is 490061. Our permitted business is advising and arranging non-investment insurance contracts. In addition we are permitted to deal in, make arrangements with a view to transaction in, and assist in the administration and performance of non-investment insurance contracts. You can check the above information on the FSA´s Register by visiting the FSA’s website www.fsa.gov.uk/Pages/register or by contacting the FSA on 0845 606 1234. 8. EDBL Ownership? Equity Direct Broking Limited’s ultimate holding company, Insurance Australia Group Limited is also the ultimate parent company of Equity Syndicate Management Limited, which manages Syndicate 218 at Lloyd’s. Equity Red Star Limited, whose ultimate parent company is also Insurance Australia Group Limited, is a corporate name on Syndicate 218, providing over 64% of the syndicate’s capacity. 9. What to do if you have a complaint We aim to provide all our customers with a high level of service and satisfaction but if you wish to complain about any aspect of our dealings with you please contact us: ...in writing ...by phone Write to Abbey National PLC, CUSTOMER SERVICES, EQUITY HOUSE, BERGHOLT ROAD, COLCHESTER, CO4 5EY. Telephone 0800 917 5090 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Address Telephone E-mail Website Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR 020 7964 1000 firstname.lastname@example.org www.financial-ombudsman.org.uk These procedures do not affect your right to take legal action if necessary. 10. Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
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