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					STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE

_________________________________________________________ Student/Retail-Alliance Volume 3A – Service

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 1: Execution of Offer
1.A. Respondent Entity:

Legal Name of Travel Agency _________________________________________________ Operating Name of Travel Agency ______________________________________________ Principal’s Last Name ________________________ First Name ______________________ Headquarters Address __________________________________________________ Zip _________________

City __________________________ State _____________ Year Established: 19____

Corporation:___ Partnership: ___ Sole Proprietorship: ___

While this information is optional at the proposal stage, Agency FEIN, VINN or SS# must be provided before any Contract will be issued. VIN No: ________________________ If Sole Owner, SS No: ________________________ FEI No: ________________________________ If a Corporation, State of Incorporation: _____________________ Charter No: 1.B. 1.B.i. Respondent Profile: State that Respondent will provide a copy of Respondent's financial statements for the past two (2) years, if requested by The UT System. State that Respondent will provide a financial rating of Respondent and any documentation (such as a Dunn and Bradstreet analysis) which indicates the financial stability of the Respondent, if requested by The UT System. If Respondent is currently for sale or involved in any transaction to expand or to become acquired by another business entity, explain the impact both in organizational and directional terms. Provide any details of all past or pending litigation or claims filed against the Respondent that would affect Respondent’s performance under a Contract with The UT System. ___________________________

1.B.ii

1.B.iii.

1.B.iv.

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1.B.v.

If Respondent is currently in default on any loan agreement or financing agreement with any bank, financial institution, or other entity, specify date(s), details, circumstances, and prospects for resolution. Identify if any relationship exists, whether by relative, business associate, capital funding agreement or any other such kinship, between the Respondent and any employee of The UT System. All such disclosures will be subject to administrative review and approval prior to University entering into any Contract with Respondent. Verification: By signature hereon, Respondent offers and agrees to furnish the products and/or services at the prices quoted and to comply with all terms, conditions, and requirements set forth per all E-RFP documents contained herein. By signature hereon, Respondent affirms that he/she has not given, nor intends to give at any time hereafter, any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor or service to a public servant in connection with the submitted Proposal. Failure to sign hereon, or signing with a false statement, shall void the submitted Proposal or any resulting Contracts, and the Respondent shall be removed from all future bidders’ lists at the UT System. By signature hereon, a corporate Respondent certifies that it is not currently delinquent in the payment of any Franchise Taxes due under Chapter 171, Texas Tax Code, or that the corporation is exempt from the payment of such taxes, or that the corporation is an out-of-state corporation that is not subject to the Texas Franchise Tax, whichever is applicable. A false certification shall be deemed a material breach of contract and, at University's option, may result in cancellation of any resulting Contract or purchase order. By signature hereon, the Respondent hereby certifies that neither the Respondent nor the firm, corporation, partnership or institution represented by the Respondent, nor anyone acting for such firm, corporation, or institution has violated the antitrust laws of the State of Texas, codified in Section 15.01, et. seq., Texas Business and Commerce Code, or the Federal antitrust laws, nor communicated directly or indirectly the Proposal made to any competitor or any other person engaged in such line of business. By signature hereon, Respondent certifies that all statements and information prepared and submitted in response to this solicitation are current, complete and accurate.

1.B.vi.

1.C. 1.C.i

1.C.ii

1.C.iii.

1.C.iv.

1.C.v.

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1.C.vi.

By signature hereon, Respondent certifies that if a Texas address is shown as the address of the Respondent, Respondent qualifies as a Texas Resident Respondent as defined in Rule 1 TAC 113.6(b)(2)(E). In the case of a tie the award will be made in accordance with Rule 1 TAC 113.6(b)(3)(4). Check below preference claimed under Rule 1 TAC 113.6(b)(3): ( ) ( ) ( ) Produced in Texas and/or offered by Texas Respondent. Produced in USA. No Preference claimed.

1.C.vii.

By signature hereon, Respondent certifies it is a small business and/or a minority/female owned business as defined by the State of Texas. Check status below: ( ( ( ( ) ) ) ) Small Business (House Bill 366, 64th Legislature). Minority/Female Owned Business (House Bill 2626, 73rd Legislature). Certified by Texas Department of Commerce. Status not claimed.

A travel agency is defined as a small business if the agency’s total revenue over the past three calendar years is an average of less than $1 million. Total revenue includes commission, service fees, and other direct revenue (including those earned by independent contractors) and excludes funds received in trust for an unaffiliated third party, such as bookings or sales subject to commission. If Respondent is a small business according to this definition, identify Agency’s total revenue for the past three years. Calendar Year 1997 $________________ Calendar Year 1998 $_________________ Calendar Year 1999 $__________________

1.C.viii. By signature hereon, Respondent certifies as follows: "Under Section 231.006, Texas Family Code, the Respondent certifies that the individual or business entity named in this Contract, bid, or application is not ineligible to receive the specified grant, loan, or payment and acknowledges that this Contract may be terminated and payment may be withheld if this certification is inaccurate." 1.C.ix. By signature hereon, Respondent certifies that Respondent has not been an employee of any University of Texas Component within the immediate twelve (12) months prior to Respondent’s E-RFP Response. All such disclosures will be subject to administrative review and approval prior to University entering into any Contract with Respondent.

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1.C.x.

By signature hereon, Respondent affirms that no compensation has been received for participation in the preparation of the specifications for this E-RFP. (ref. Section 3.102, Article 601b, V.T.C.S.) Respondent represents and warrants that all articles and services quoted in response to this E-RFP meet or exceed the safety standards established and promulgated under the Federal Occupational Safety and Health Law (Public Law 91596) and its regulations in effect or proposed as of the date of this solicitation. By signature hereon, Respondent signifies the Respondent’s compliance with all federal laws and regulations pertaining to Equal Employment Opportunities and Affirmative Action.

1.C.xi.

1.C.xii.

1.C.xiii. By signature hereon, Respondent certifies that the individual signing this document and the documents made part of the E-RFP is authorized to sign such documents on behalf of the Respondent and to bind the Respondent under any Contract which may result from the submission of this Proposal. 1.C.xiv. By signature hereon, Respondent agrees that the submitted Proposal constitutes an offer to The University of Texas System and shall be valid for a period of 120 calendar days after the date of submission or until a Contract is fully executed between the University of Texas System and a Contractor, whichever date is earlier. 1.C.xv. By signature hereon, the Respondent agrees that, if awarded a Contract based on the Respondent’s Proposal, to deliver services and products as specified in the submitted Proposal.

1.C.xvi. By signature hereon, the Respondent acknowledges that this E-RFP including all appendices, and including service, financial and program specifications and terms and conditions will be incorporated in its entirety in any award issued in response to this E-RFP. Other documents to be incorporated in the Agreement shall include the Respondent’s entire Proposal, including all attachments and supplementary information. 1.C.xvii. By signature hereon, the Respondent acknowledges receipt of the following addenda to this E-RFP (initial next to applicable No.) No. 1 __________ No. 2 __________ No. 3 __________ No. 4 __________

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1.C.xviii. By signature hereon, the Respondent acknowledges that he/she has examined and is fully familiar with both the E-RFP’s requirements and the Respondent’s submitted Proposal and that any exceptions to the Terms and Conditions are indicated herein. Check One: No Exceptions are necessary Exceptions are attached

Contact (last name) ________________________ (first name)_______________________ Title ___________________________________ E-mail Address: ____________________ Signature _______________________________ Date:____ (mon) ____ (date) ____ (year) Phone: ( _____) ______ - _________ 1.D. Fax: ( _____) ______ - _________

Indication to Joint Venture or Subcontract (leave blank if Respondent does not propose a joint venture or subcontracting arrangement): Indicate if Respondent is submitting Proposal as part of either a joint venture and/or Subcontract. Joint Venture: Subcontract: Yes ____ Yes ____ No _____ No _____

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1.E.

Joint Venture or Subcontracting Respondent Information:

If Respondent is submitting Proposal as a joint venture and/or if Respondent intends to subcontract portions of the required services, read Informational Section 4 (2.4.D. & 2.4.E.) carefully and provide information on participating agencies below: Legal Name of Participating Travel Agency _______________________________________ Operating Name of Participating Travel Agency ____________________________________ Principal’s Last Name ________________________ First Name ______________________ Headquarters Address __________________________________________________ Zip __________________

City __________________________________ State ______ Year Established: 19____

Corporation:___ Partnership: ___ Sole Proprietorship: ___

While this information is optional at the proposal state, Participating Agency FEIN, VINN or SS# must be provided before any Contract will be issued. VIN No: ________________________ If Sole Owner, SS No: ________________________ FEI No: ________________________________ If a Corporation, State of Incorporation: _____________________ Charter No: 1.F. 1.F.i. Participating Respondent Profile: State that Participating Respondent will provide a copy of Participating Respondent's financial statements for the past two (2) years, if requested by The UT System. State that Participating Respondent will provide a financial rating of Participating Respondent and any documentation (such as a Dunn and Bradstreet analysis) which indicates the financial stability of the Participating Respondent, if requested by The UT System. If Participating Respondent is currently for sale or involved in any transaction to expand or to become acquired by another business entity, explain the impact both in organizational and directional terms. Provide any details of all past or pending litigation or claims filed against the Participating Respondent that would affect Participating Respondent’s performance under a Contract with The UT System. ___________________________

1.F.ii

1.F.iii.

1.F.iv.

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1.F.v.

If Participating Respondent is currently in default on any loan agreement or financing agreement with any bank, financial institution, or other entity, specify date(s), details, circumstances, and prospects for resolution. Identify if any relationship exists, whether by relative, business associate, capital funding agreement or any other such kinship, between the Participating Respondent and any employee of The UT System. All such disclosures will be subject to administrative review and approval prior to University entering into any Contract with Participating Respondent. Verification: By signature hereon, Participating Respondent offers and agrees to furnish the products and/or services at the prices quoted and to comply with all terms, conditions, and requirements set forth per all E-RFP documents contained herein. By signature hereon, Participating Respondent affirms that he/she has not given, nor intends to give at any time hereafter, any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor or service to a public servant in connection with the submitted Proposal. Failure to sign hereon, or signing with a false statement, shall void the submitted Proposal or any resulting Contracts, and the Participating Respondent shall be removed from all future bidders’ lists at the UT System. By signature hereon, a corporate Participating Respondent certifies that it is not currently delinquent in the payment of any Franchise Taxes due under Chapter 171, Texas Tax Code, or that the corporation is exempt from the payment of such taxes, or that the corporation is an out-of-state corporation that is not subject to the Texas Franchise Tax, whichever is applicable. A false certification shall be deemed a material breach of Contract and, at University's option, may result in cancellation of any resulting Contract or purchase order. By signature hereon, the Participating Respondent hereby certifies that neither the Participating Respondent nor the firm, corporation, partnership or institution represented by the Participating Respondent, nor anyone acting for such firm, corporation, or institution has violated the antitrust laws of the State of Texas, codified in Section 15.01, et. seq., Texas Business and Commerce Code, or the Federal antitrust laws, nor communicated directly or indirectly the Proposal made to any competitor or any other person engaged in such line of business. By signature hereon, Participating Respondent certifies that all statements and information prepared and submitted in response to this solicitation are current, complete and accurate. By signature hereon, Participating Respondent certifies that if a Texas address is shown as the address of the Participating Respondent, Participating Respondent

1.F.vi.

1.G. 1.G.i

1.G.ii

1.G.iii.

1.G.iv.

1.G.v.

1.G.vi.

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qualifies as a Texas Resident Participating Respondent as defined in Rule 1 TAC 113.6(b)(2)(E). In the case of a tie the award will be made in accordance with Rule 1 TAC 113.6(b)(3)(4). Check below preference claimed under Rule 1 TAC 113.6(b)(3): ( ) ( ) ( ) 1.G.vii. Produced in Texas and/or offered by Texas Participating Respondent. Produced in USA. No Preference claimed.

By signature hereon, Participating Respondent certifies it is a small business and/or a minority/female owned business as defined by the State of Texas. Check status below: ( ( ( ( ) ) ) ) Small Business (House Bill 366, 64th Legislature). Minority/Female Owned Business (House Bill 2626, 73rd Legislature). Certified by Texas Department of Commerce. Status not claimed.

A travel agency is defined as a small business if the agency’s total revenue over the past three calendar years is an average of less than $1 million. Total revenue includes commission, service fees, and other direct revenue (including those earned by independent contractors) and excludes funds received in trust for an unaffiliated third party, such as bookings or sales subject to commission. If Respondent is a small business according to this definition, identify Agency’s total revenue for the past three years. Calendar Year 1997 $________________ Calendar Year 1998 $_________________ Calendar Year 1999 $__________________

1.G.viii. By signature hereon, Participating Respondent certifies as follows: "Under Section 231.006, Texas Family Code, the Participating Respondent certifies that the individual or business entity named in this Contract, bid, or application is not ineligible to receive the specified grant, loan, or payment and acknowledges that this Contract may be terminated and payment may be withheld if this certification is inaccurate." 1.G.ix. By signature hereon, Participating Respondent certifies that Participating Respondent has not been an employee of any University of Texas Component within the immediate twelve (12) months prior to Participating Respondent’s E-RFP Response. All such disclosures will be subject to administrative review and approval prior to University entering into any Contract with Participating Respondent. By signature hereon, Participating Respondent affirms that no compensation has been received for participation in the preparation of the specifications for this E-RFP. (ref. Section 3.102, Article 601b, V.T.C.S.)

1.G.x.

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1.G.xi.

Participating Respondent represents and warrants that all articles and services quoted in response to this E-RFP meet or exceed the safety standards established and promulgated under the Federal Occupational Safety and Health Law (Public Law 91-596) and its regulations in effect or proposed as of the date of this solicitation. By signature hereon, Participating Respondent signifies the Participating Respondent’s compliance with all federal laws and regulations pertaining to Equal Employment Opportunities and Affirmative Action.

1.G.xii.

1.G.xiii. By signature hereon, Participating Respondent certifies that the individual signing this document and the documents made part of the E-RFP is authorized to sign such documents on behalf of the Participating Respondent and to bind the Participating Respondent under any Contract which may result from the submission of this Proposal. 1.G.xiv. By signature hereon, Participating Respondent agrees that the submitted Proposal constitutes an offer to The University of Texas System and shall be valid for a period of 120 calendar days after the date of submission or until a Contract is fully executed between the University of Texas System and a Contractor, whichever date is earlier. 1.G.xv. By signature hereon, the Participating Respondent agrees that, if awarded a Contract based on the Participating Respondent’s Proposal, to deliver services and products as specified in the submitted Proposal. 1.G.xvi. By signature hereon, the Participating Respondent acknowledges that this E-RFP including all appendices, and including service, financial and program specifications and terms and conditions will be incorporated in its entirety in any award issued in response to this E-RFP. Other documents to be incorporated in the Agreement shall include the Participating Respondent’s entire Proposal, including all attachments and supplementary information. 1.G.xvii. By signature hereon, the Respondent acknowledges receipt of the following addenda to this E-RFP (initial next to applicable No.) No. 1 __________ No. 2 __________ No. 3 __________ No. 4 __________ 1.G.xviii. By signature hereon, the Participating Respondent acknowledges that he/she has examined and is fully familiar with both the E-RFP’s requirements and the Participating Respondent’s submitted Proposal and that any exceptions to the Terms and Conditions are indicated herein. Check One: No Exceptions are necessary Exceptions are attached

Contact (last name) ________________________ (first name)_______________________

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Title ___________________________________ E-mail Address: ____________________ Signature _______________________________ Date:____ (mon) ____ (date) ____ (year) Phone: ( _____) ______ - _________ Fax: ( _____) ______ - _________

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 2: Entity/ Background
2.A. The UT System requires that the Student/Retail-Alliance Contractor have the necessary operational resources and “all-around” profile to manage the complex, diverse, and large-volume needs of the UT System’s student travelers. In the breakdown specified below, identify the Respondent’s (i) international vs. domestic business mix, (ii) business vs. student vs. leisure business mix, and (iii) total sales. 2.A.i. Specify Respondent’s International vs. domestic air business mix per calendar year for all of Respondent’s US-based offices combined: 1997 Percentage Air Sales % % $ $ 1998 Percentage Air Sales % % $ $

Year Mix Domestic Internationa l Total

100%

$

100%

$

2.A.ii. Specify Respondent’s air business mix per calendar year for all of Respondent’s domestic offices combined: Year Mix Business/ Corporate Student Groups/ Programs Student Vacation/ Leisure General Vacation/ Leisure Total 1997 Percentage Air Sales % $ 1998 Percentage Air Sales % $

%

$

%

$ $

%

$

%

% 100%

$ $

% 100%

$ $

2.A.iii Identify total sales of offices Respondent owns and operates worldwide.

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2.B.

The UT System requires that the Student/Retail-Alliance Contractor have a worldwide presence. Identify (i) the number of offices Respondent owns and operates worldwide, (ii) the number of offices Respondent owns and operates domestically, and (iii) the number of offices Respondent is affiliated with either directly or through a franchise, consortium, network or association (if applicable). The UT System requires that the Student/Retail-Alliance Contractor have direct experience operating a branch location dedicated to servicing the needs of student travelers. (i) Identify the names of US universities at which Respondent operates an on-site branch and (ii) identify the names of US universities at which Respondent operates a near-campus branch (within walking distance).

2.C.

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 3: Contract Airfares
3.A. The UT System requires that the Student/Retail-Alliance Contractor have direct experience issuing student contract fares. Identify if the student contract airfares are made available directly through Respondent or if Respondent issues student/faculty contract airfares using the ticket stock of another agency. Whichever applies, explain why Respondent’s arrangement is a benefit to the University. The UT System requires that the Student/Retail-Alliance Contractor provide students with a broad range of airline contracts, covering both international and domestic destinations. (i) List those airlines for which Respondent sells international student contract airfare rates (non-published rates) and (ii) list those airlines for which Respondent sells domestic student contract airfare rates (nonpublished rates). The UT System prefers that the Student/Retail-Alliance Contractor provide faculty with a broad range of airline contracts, covering both international and domestic destinations. (i) List those airlines for which Respondent sells international faculty contract airfare rates (non-published rates) and (ii) list those airlines for which Respondent sells domestic faculty contract airfare rates (non-published rates). The UT System prefers that the Student/Retail-Alliance Contractor provide staff with a broad range of airline contracts, covering both international and domestic destinations. (i) List those airlines for which Respondent sells international staff contract airfare rates (non-published rates) and (ii) list those airlines for which Respondent sells domestic staff contract airfare rates (non-published rates). (i) Explain if contract airfare rates require the purchase of a student/faculty identity card, and (ii) if card is required, identify cost and length of card’s validity.

3.B.

3.C.

3.D.

3.E.

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 4: Agency Personnel/Training
4.A. The UT System requires that the Student/Retail-Alliance Contractor have the necessary personnel resources to service the volume and complexity of The UT System’s travel. (i) Based on a US-office basis, identify the number of full-time personnel Respondent currently employs and (ii) within the State of Texas, identify the number of full-time personnel Respondent currently employs. The UT System requires that the Student/Retail-Alliance Contractor have the ability to provide overflow during peak periods. Explain how Respondent will have back-up support for peak periods and/or when personnel are absent. The UT System requires that the Student/Retail-Alliance Contractor have a formal training program. Describe Respondent’s new employee orientations, ongoing training, and other educational programs that foster the professional growth and development of all Respondent personnel, in both technical and service fields.

4.B.

4.C.

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STUDENT/RETAIL-ALLIANCE AGENCY RESEPONSE VOLUME 3A - SERVICE Part 5: Group/International Travel Services
5.A. The UT System requires that the Student/Retail-Alliance Contractor have direct experience organizing special-event packages for students, alumni, and others associated with an academic institution. Describe Respondent’s experience with organizing special-event packages. The UT System requires that the Student/Retail-Alliance Contractor have direct experience assisting students who need to make travel arrangements as part of a work and/or study abroad program. Describe (i) Respondent’s experience in assisting student group movements abroad and (ii) Respondent’s experience assisting individuals partaking in a study/work abroad program. The UT System requires that the Student/Retail-Alliance Contractor have the ability to assist students once their travels take them abroad. Identify international services that would benefit the University’s student travelers.

5.B.

5.C.

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 6: Telephone Operations and Automation
6.A. The UT System requires that the Student/Retail-Alliance Contractor have toll-free emergency phone assistance to accommodate students en route. Identify if Respondent has toll-free phone lines, which can be used at any time from around the globe. Describe the type of phone system typically installed in a branch location (voicemail, direct agent lines, central reception line, etc.) The UT System prefers that the Student/Retail-Alliance Contractor harness electronic commerce. Identify (i) Respondent’s willingness to communicate via Email and (ii) Respondent’s ability to provide a means for making reservations on-line (via a WWW site). The UT System requires that Student/Retail-Alliance Contractor submit to The General Services Commission (GSC) on the UT System’s behalf the following travel management reports on a monthly basis (based on official business transactions incurred at the Student/Retail-Alliance Contractor). a) b) c) d) e) f) g) Reasons for Declining GSC Airfare Rates (post ticketing) Lowest Airfare Deviation Report (post ticketing) Air Transaction Volume ($ and #) Top Origin and Destinations (top 10 domestic; top 10 int’l) Top carriers (top 10 domestic; top 10 int’l) Hotel Activity Report ($ and # of transactions, average daily rate, vendors, and top 15 cities) Car Activity Report ($ and # of transactions, average daily rate, top four vendors, and cities) [ [ [ [ [ ] Yes ] Yes ] Yes ] Yes ] Yes [ [ [ [ [ ] No ] No ] No ] No ] No

6.B.

6.C.

6.D.

[ ] Yes [ ] No [ ] Yes [ ] No

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6.E.

The UT System requires that the Student/Retail-Alliance Contractor submit, both centrally to The UT System and individually to the applicable Component, travel management reports (based on transactions incurred at the Student/RetailAlliance Contractor) on a monthly basis and as a year-end summary. Place a check in the “Yes” or “No” column to indicate the Respondent’s commitment to provide the required Student/Retail-Alliance transaction reports to both the UT System and to each individual Component on a monthly and year-end basis. 6.E.i. Official University Travel a) Reasons for Declining GSC Airfare Rates (post ticketing) b) Names of Travelers Declining GSC Airfare Rates (post ticketing) c)Lowest Airfare Deviation Report (post ticketing) d) Saving Report (savings off lowest available/applicable fare) e) Tour Code Report (savings comparing UT rates with published fares)1 f) Air Transaction Volume ($ and #) g) Top Origin and Destinations (top 10 domestic; top 10 int’l) h) Top Carriers (top 10 domestic; top 10 int’l) i) Airline Carrier Marketshare report j) Average Ticket Price (domestic, international, combined) k) Refund ratio; Void ratio l) Hotel Activity Report ($ and # of transactions, average daily rate, and top 15 vendors and cities) m) Car Activity Report ($ and # of transactions, average daily rate, top four vendors and top 15 cities)

[ ] Yes [ ] No [ ] Yes [ ] No [ ] Yes [ ] No [ ] Yes [ ] No [ [ [ [ [ [ [ ] Yes ] Yes ] Yes ] Yes ] Yes ] Yes ] Yes [ [ [ [ [ [ [ ] No ] No ] No ] No ] No ] No ] No

[ ] Yes [ ] No [ ] Yes [ ] No

6.E.ii. a) b) c) d) e)

Affiliated Travel (non-University paid but affiliated with University) Airline carrier marketshare report [ ] Yes Transaction Volume ($ and #) [ ] Yes Average ticket price (domestic, international, combined) [ ] Yes Top Origin and Destinations (top 20 domestic; top 20 int’l) [ ] Yes Top carriers (top 10 domestic; top 5 int’l) [ ] Yes

[ [ [ [ [

] No ] No ] No ] No ] No

1

The UT System anticipates entering into airline contracts for those reimbursed business transactions not covered by the GSC contract (e.g. international routes, non-employees on reimbursable business, etc.) Once these negotiations are complete, a savings report comparing published rates with negotiated UT rates will be required.

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6.E.iii. a) b) c) d) e) 6.E.iv. f) g) h) i) j)

Personal Travel (leisure/vacation for faculty and staff) Airline carrier marketshare report Transaction Volume ($ and #) Average ticket price (domestic, international, combined) Top Origin and Destinations (top 20 domestic; top 20 int’l) Top carriers (top 10 domestic; top 5 int’l) Student Travel Airline carrier marketshare report Transaction Volume ($ and #) Average ticket price (domestic, international, combined) Top Origin and Destinations (top 20 domestic; top 20 int’l) Top carriers (top 10 domestic; top 5 int’l)

[ [ [ [ [

] Yes ] Yes ] Yes ] Yes ] Yes

[ [ [ [ [

] No ] No ] No ] No ] No

[ [ [ [ [

] Yes ] Yes ] Yes ] Yes ] Yes

[ [ [ [ [

] No ] No ] No ] No ] No

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 7: Accounting Services
7.A. The UT System prefers that students (and others) who purchase from the Student/Retail-Alliance Contractor using a credit card not be charged a merchant or credit card handling fee. Identify if there are (i) any additional costs that the traveler would incur when using a credit card, (ii) any different costs associated with different credit cards (AMEX vs. Diners vs. MasterCard vs. VISA), and (iii) which credit cards would be accepted at the location servicing the University. The UT System requires that the Student/Retail-Alliance Contractor have contracted airfare rates with below-market change fees. (i) Identify change fees that would apply to an international contract airfare ticket and (ii) identify change fees that would apply to a domestic contract airfare tickets. The UT System requires that the Student/Retail-Alliance Contractor have contracted airfare rates with below-market cancellation fees. (i) Identify cancellation charges that would apply to an international contract airfare ticket and (ii) identify cancellation charges that would apply to a domestic contract airfare ticket.

7.B.

7.C.

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 8: Implementation & Marketing Strategies
8.A. Describe how Respondent would service all UT System Components while being located on only one campus (UT Austin). Identify at what threshold (volume, student-body population, etc.), Respondent would consider establishing additional on-sites for the UT System (on campuses in addition to UT Austin) Identify how Respondent markets its services.

8.B.

8.C.

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3A - SERVICE Part 9: Experience in Corporate/Business Travel
9.A. The UT System requires that the Student/Retail-Alliance Contractor focus on accommodating the needs of the student traveler but also have the capability and willingness to service faculty and staff traveling on business. (i) Provide example university client for which Respondent is both the designated student agency and the designated travel agency for reimbursed business travel. (ii) Identify one university client of similar size and scope to The UT System where the Respondent provides both student/retail and reimbursed business travel services. (University will be contacted by the UT System’s representatives as a Respondent reference.) University Name Client Since 9.B. Contact Name/Title Annual Business Air Volume Phone Number ( )

The UT System requires that the Student/Retail-Alliance Contractor have the experience of using a central bill (ghost account). Identify Respondent’s experience with using a university ghost card (e.g. American Express BTA, Diners CTS, etc.) The UT System requires that the Student/Retail-Alliance Contractor have the experience of reconciling a central bill (ghost account) Identify Respondent’s experience with reconciling a central bill account card (e.g. American Express BTA, Diners CTS, etc.). The UT System requires that prior to issuing a reimbursed business transaction that the Student/Retail-Alliance Contractor enter a travel authorization into the PNR. Identify Respondent’s experience with entering travel authorization numbers into every reimbursed business traveler’s Passenger Name Record. The UT System requires that each official University business PNR issued by the Student/Retail-Alliance Agency capture (i) department code and or department name, (ii) caller’s name, (iii) caller’s extension, (iv) account number, (v) travel authorization code and (vi) reasons for travel. Indicate how Respondent will accommodate the required PNR input.

9.C.

9.D.

9.E.

_________________________________________________________ Student/Retail-Alliance Volume 3A – Part 9: Experience in Corporate/Business Travel

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3B - PRICE

_________________________________________________________ Student/Retail-Alliance Volume 3B – Price

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STUDENT/RETAIL-ALLIANCE AGENCY RESPONSE VOLUME 3B - PRICE Part 1: Rent, Incentives, and Service Fees
1.1. The available space on the UT Austin campus is in Gregory Gym. The space is approximately 600 square feet. The University requires a minimum rent amount of $2,400/month. Included in the rent charges are: (a) utilities, (b) HVAC, (c) janitorial services, (d) building security, and (e) exterior maintenance/repairs. Not included in the rent charges are telephone installation charges and parking. Propose a monthly rent amount for the space described herein.In addition to rent, propose a sign-up bonus that would be available to the University. In addition to rent, propose a percentage of net sales that Respondent would return to the University. Contract Term Years One & Two Years Three & Four Years Five & Over 1.3. % of Net Sales _________% _________% _________%

1.2.

Given current commission levels, identify any service fees that travelers might expect to incur when using Respondent. For those Components requiring a credit card reconciliation, identify Respondent’s monthly credit card reconciliation charges, if any. Identify any other financial issues that The UT System should consider.

1.5.

1.6.

_________________________________________________________ Student/Retail-Alliance Volume 3B – Part 1: Rent, Incentives and Service Fees

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