Loans Officer

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Loans Officer: Job and Person Specification

Loans Officer
Job description and person specification Purpose of Post
To develop, market, oversee and maintain the PRIME loan processes, ensuring a steady flow of applicants, accrediting business plans, liaising with applicants and feeding back to those that do not make the grade, and ensuring they are posted on the loan dealing site to maximum effect: To assess the effectiveness of the scheme and make recommendations on whether a supplementary and more conventional scheme is required.

What we are looking for
We are looking for someone ideally who has some experience in and understands the community development finance institution market, and is able to develop administratively effective and efficient processes to meet the needs of PRIME's clients. You will understand small businesses and be able to develop schemes for assessing and accrediting business plans, providing outline feedback to those whose plans are not investment ready. You will enjoy marketing a radically new type of scheme but, equally, will be able to assess its failings. If necessary you will be able to develop a conventional CDFI loan scheme either run through a wholesale scheme or developed in-house.

Reporting to
The Director of Financial Development

PRIME was established in 2000 with the active support of HRH The Prince of Wales. PRIME is one of the 20 charities of which HRH The Prince of Wales is President, so PRIME has very close links with Clarence House and the Prince’s Charities Group ( In 2002 PRIME became a not-for-profit company limited by guarantee wholly owned by Age Concern England. In November 2005 it acquired linked charity status with Age Concern England. This status is now being reviewed in the light of the merger of Age Concern England and Help the Aged. Since 2002 PRIME has grown considerably. It currently has development and deliver staff working in 5 regions and nations (North West, Black Country, Northern Ireland and NE Derbyshire, Doncaster and Sheffield), and has


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Loans Officer: Job and Person Specification

experience of working in all of the English regions. PRIME is in continuous discussions with potential funders to extend its delivery coverage. PRIME is funded through:  a grant from Age Concern England (ACE)  contracts with RDAs and government  sponsorship (currently Microsoft but with major sponsorship from a large corporate pending)  trusts and foundations  EU projects PRIME did run a loan scheme and provided about 90 loans of last resort amounting to £400,000. It is anxious to re-start this and a loans officer will be appointed working under the Finance Manager. The strategic partnership with ACE has proved beneficial. ACE has provided office space in Norbury, an ICT infra-structure, payroll and pension functions, as well as a range of other help, support and advice; similar support with premises has been provided in Belfast by Age Concern Northern Ireland. In return PRIME helps ACE to fulfil one of its corporate goals, namely "To enable older people to make a full contribution to our economy, society and neighbourhoods”. PRIME has been negotiating with, to create a “social lending arm” to the scheme. Zopa have required a guarantee fund to back the loans partially as they are working on very tight margins and do not want the social fund to destabilise the main loan broking business. This loan fund is a radical departure from conventional CDFIs, since it is capitalised by ordinary lenders reading the clients plans, rather than by banks lending capital to a CDFI at commercial rates of interest. This is a unique opportunity to be involved in a radical new type of loan scheme.

Main areas of responsibility
Developing and refining the administrative processes around the loan fund In conjunction with the marketing team, creating appropriate loan fund marketing literature and marketing the loan fund so that PRIME receives an appropriate level of applications from people aged 50+ who are enterprise ready but who have been rejected by banks for a loan Overseeing the flow of loans, accrediting those that are enterprise ready and providing suitable feedback to those that are not enterprise ready Liaising with to ensure there is a process for up-loading the plans onto the zopa site


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Loans Officer: Job and Person Specification

Maximising PRIME's advertising reach on zopa with a view to establishing an income stream Assessing the effectiveness and inclusiveness of the loan scheme and if necessary taking a lead role in developing a conventional CDFI scheme Developing the loan fund to meet targets Developing PRIME within your sphere of competence as directed by the Chief Executive and the needs of the organisation

Person Specification
Skills, attributes, experience and qualification 1. experience in and understanding of loan funds in the CDFI sector 2. experience or knowledge of small business loans and business plans 3. an understanding of the business support structures 4. proven experience of creating effective administrative systems 5. demonstrable attention to detail 6. the interpersonal and communication skills to interact and create sustained relationships with stake-holders and clients 7. experience in marketing 8. the capacity to work to deadlines and targets 9. the ability to plan, develop, manage and administer sustainable systems 10. attention to detail and ensure work is completed on time 11. the ability to contribute to PRIME's strategy and business planning 12. the interpersonal skills to work in and with a small team and relate positively to stakeholders, partners and clients 13. the drive, initiative and self-management to get things done


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Loans Officer: Job and Person Specification

Salary & Outline Conditions The PRIME Staff Handbook and PRIME’s Conditions of Service details all terms and conditions of employment. The following serve as an outline SALARY: HOURS OF WORK: TRAVEL up to £28,000 inclusive 35 hours per week. (The office core time is 9.00 a.m. to 5.00 p.m.) Some travel and occasional overnight stay. Normal travel costs are met and time off in lieu is given to compensate extra working hours Norbury, SW London PRIME contributes 5% of salary towards a stakeholder pension scheme (currently administered through ACE) and a further 2% of salary towards a death in service policy worth four times annual salary. 22 working days per year + Bank Holidays + extra days between Christmas & New Year. PRIME operates a six month probationary period




For more details and application form:

or ring 020 8765 7833 or e-mail


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Loans Officer: Job and Person Specification


Chief Executive Director of Operations

Director of Financial Development

NI (+0.5)


2 x 0.5 Mentor Coordinators

Marketing, Media & Research Manager

Loans Officer

Black Country


Admin Assist (tba) – post Mar 09

Marketing Officer

Pensions Project Assistant (to Mar 09)

NE Derbys’re

Trainer (N) Trainer (S) (tba)

Blue italic Black font RDM ADM ESW

Key = Remote / home worker = HQ based = Regional Development Manager = Area Development Manager = Enterprise Support Worker = Line management responsibility = Overview responsibility = Day to day working relationship

Trainer/Adviser Doncaster Legi

Trainer/Adviser Sheffield Legi

PRIME Organisational Chart


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Loans Officer: Job and Person Specification


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