APPENDIX A GLOSSARY For service-specific terms, please refer to the interpretation clauses in Appendix J—Contract. Interpretation clauses in Appendix J take precedence over terms defined in this glossary. 13 Week Period A period of: 13 consecutive weeks from the Outcome start date for an employment related activity, or one Semester starting on, or first following, the Outcome start date for an education or training related activity, being an activity that satisfies the requirements for an Outcome, and in relation to which activity the Outcome start date for the activity must have been recorded on DEEWR IT Systems within 28 days after the Fully Eligible job seeker started the activity. 26 Week Period A period of : 13 consecutive weeks for an employment related activity, or one Semester for an Education or Training related activity, being an activity that satisfies the requirements for an Outcome, and that: ABN-DSC immediately follows the completion of a 13 Week Period, and does not overlap with any other 13 Week Period or 26 Week Period. Australian Business Number—Digital Signature Certificate is a Public Key Infrastructure certificate issued by a third-party vendor and approved by the Australian Government Information Management Office (AGIMO) for use by businesses to authenticate users to Australian Government agencies. Further information can be obtained from AGIMO. DEEWR requires that online authentication with an ABN-DSC is by smart card. The ABS is a Government agency that collects and disseminates data relating to social and labour issues in Australia. Aboriginal Study Assistance Scheme. Abstudy helps Indigenous Australians who want to stay at school or go on to further studies. The person for the time being holding, occupying or performing the duties of the position specified in the Schedule, who has authority to receive and sign Notices and written communications for DEEWR under the Contract. Activity Test or participation requirements that a Fully Eligible job seeker must meet in order to receive an Income Support payment. Australian Bureau of Statistics (ABS) Abstudy Account Managers Activity Test Requirements Adult Migrant English Program (AMEP) A Commonwealth program that provides basic tuition in the English language to help eligible adult migrants and refugees settle successfully in Australia. A break from participation in a service that is specified as acceptable in program guidelines issued by DEEWR. People receiving income support paid through Centrelink. Allowable break Allowees Apprenticeship Access Program (AAP) AusTender Provides disadvantaged job seekers with pre-vocational training and other forms of assistance. The online procurement information system for Australian Government agencies. The Austudy payment is the Income Support payment for eligible students aged 25 years and over who are undertaking an approved FullTime course at an approved institution. Presentation and validation of credentials such as UserID and password or a digital certificate, linking a person to a specific UserID. Establishing the right of a particular UserID to access an application, or facility within an application on DEEWR IT Systems. Part of a tender, comprising a schedule and statement of claims against selection criteria for a service in an Employment Service Area (ESA). Range of business sought by a Tenderer for a specific service for a particular ESA. An additional Fee that is payable to the Provider if the Fully Eligible job seeker achieves: a Full Outcome, or a Pathway Outcome, Austudy Authentication Authorisation Bid Bid range Bonus by undertaking: an apprenticeship in a skill shortage occupation in accordance with the requirements set out in the Guidelines, paid Employment directly related to a Qualifying Training Course that the Fully Eligible job seeker had completed in accordance with any requirements set out in the Guidelines, or paid employment directly related to a Qualifying Training Course which the Fully Eligible Participant had completed not more than twelve months before the relevant Outcome Start Date. Business level or Business share Business Day The share of participants or job seekers a successful Tenderer will be contracted to service. In relation to the doing of any action in a place, any day other than a Saturday, Sunday or public holiday in that place. Job seekers who are from Culturally and Linguistically Diverse backgrounds. Has the meaning given to the term ‘carer payment’ by the Social Security Act 1991 (Cwlth). The Commonwealth Services Delivery Agency established by the Commonwealth Services Delivery Agency Act 1997 (Cwlth). A Centrelink office offering a range of services, support and assistance to customers seeking access to Australian Government services. The Charter of Contract Management, as referenced within the Contract, to be developed through consultation with the Employment Services industry. The code of practice at Annexure A of the Draft Contract. Culturally and Linguistically Diverse (CALD) Carer Payment Centrelink Centrelink Service Centre (CSC) Charter of Contract Management Code of Practice Commence or Commencement For job seekers in Stream 1, the time at which the Provider has recorded the completion of the Initial Interview on DEEWR IT Systems and the job seeker completes a résumé, for Fully Eligible job seekers in Streams 2 to 4, the time at which the Provider has recorded the completion of the Initial Interview (which includes entering into, or updating, an Employment Pathway Plan, as relevant) on DEEWR IT Systems for Drought Force Only Participants, when they commence on a Drought Force activity. Community Development Employment Projects (CDEP) program The Community Development Employment Projects program administeredby FAHCSIA. For more information refer to www.workplace.gov.au/workplace/cdep Complaint Any expression of dissatisfaction with the Provider’s policies, procedures, employees or the quality of the Services the Provider offers or provides, but does not include: a request by a job seeker or potential Participant for Services, unless it is a second or further request a request for information or for an explanation of a policy or procedures, or the lodging of any appeal against a decision when this is a normal part of standard procedure or policy. Complaints register Represents the documents relating to complaints received by the organisation. Complementary Service means an Employment or Training program administered by the Commonwealth, including DEEWR, or provided by a state or Territory government (including by State or Territory government funded providers), as advised by DEEWR from time to time, which the Provider may access to provide additional specialised assistance to a Fully Eligible job seeker, or about which the Provider may provide information to a Stream 1 (Limited) job seeker to help them access such specialised assistance. Is an assessment conducted by Centrelink to determine whether a penalty should be applied to an Activity Tested job seeker who wilfully and persistently fails to meet their obligations under their Employment Pathway Plan or whether the Activity Tested job seeker requires additional assistance in order to comply. Process by which a Tenderer meets the requirements of the tender and proceeds to assessment, as specified in Chapter 4 of this Exposure Draft. Any information, as agreed between DEEWR and a Tenderer, that is to be classified as confidential. Two or more entities who have entered into an arrangement for the purposes of jointly delivering the Services, and who have appointed a lead member of the consortium with authority to act on behalf of all members of the consortium. DEEWR personnel located in DEEWR state/ territory/ regional offices who are responsible for managing and monitoring DEEWR services contracts and funding deeds at the site level. A free-call telephone service that puts job seekers and Employers in contact with a DEEWR Customer Service Officer in the state or territory where the phone call is made, and is 1800 805 260, or such other number as notified by DEEWR from time to time. Complementary Service Comprehensive Compliance Assessment Conformance Confidential Information Consortium Contract Managers Customer Service Line Customer Service Officer (CSO) DEEWR The Centrelink staff member who provides general service and advice about Centrelink products and services. The Department of Education, Employment and Workplace Relations or such other agency or Department as may administer the Contract on behalf of the Commonwealth’s relevant officers, delegates, employees and agents. DEEWR’s IT computer system accessible by a Provider, through which information is exchanged between the Provider, Subcontractors, Centrelink and DEEWR in relation to Services. A Commonwealth program that provides employment assistance and employment placement support to assist individuals with a disability to either gain employment in the open market or to become selfemployed. The Disability Support Network is targeted at job seekers with disabilities that are permanent, or likely to be permanent, and need ongoing support to gain and maintain employment. The Act that provides for the funding of Disability Employment Services and sets out the legal framework for service delivery for Disability Employment Network. Has the meaning given to the term ‘disability support pension’ by the Social Security Act 1991 (Cwlth). Vacancies, including jobs that discriminate based on race, age, sex or disability, that are not acceptable for advertising on Australian JobSearch. Has the meaning set out in the Guidelines. DEEWR IT Systems Disability Employment Network (DEN) Disability Support Network Disability Services Act 1986 Disability Support Pension (DSP) Discriminatory jobs/vacancies Drought Force activity EA3000 DEEWR’s secure Internet-based IT system used by Providers to receive referrals, manage caseloads, and claim payments. Means any education activity unless otherwise advised by DEEWR. Education Electronic diary The DEEWR system used for Referrals, for making and managing a Stream job seeker’s appointments and for referrals by the Provider to other relevant service providers. A Stream job seeker who: has an Employment Pathway Plan Eligible Placement Participant is not a Stream 1 (Limited) job seeker, or if in Stream 1, prior to the Placement date: – – – has received a Period of Services of at least three months has completed a Skills Assessment, and has an Employment Pathway Plan that includes an Intensive Activity. Employer Means an entity that has the legal capacity to enter into a contract of employment with a job seeker, but does not include the Provider. An entity that is appointed by DEEWR to the Employer Broker panel. Employer Broker Employer Broker Activities Activities in relation to which an Employer may be funded by DEEWR. Employment or Employed Means the status of a person who is in paid work under a contract of employment or who is otherwise deemed to be an employee under relevant Australian legislation. A flexible pool of funds held by DEEWR, which is nominally credited to the Provider at the site level, in accordance with the formula set out in subclauses 59.4 and 59.5 of the Draft Contract. The Employment Pathway Plan described in clause 57 of the Draft Contract, and which: includes a Parenting Payment Activity Agreement, Youth Allowance Activity Agreement or a Newstart Activity Agreement under the Social Security Act 1991 (Cwlth), or if the Social Security Act 1991 (Cwlth) is amended, will take the form that may replace such activity agreements. Employment Pathway Fund (EPF) Employment Pathway Plan (EPP) Employment Service Area (ESA) A geographical area, within a Labour Market Region, as kset out at appendixes C and D in this Exposure Draft. Tenderers will need to bid for business based on these geographical areas. The document the draft version of which is at Appendix J, as varied or extended by the Parties from time to time, and includes all Annexures, Schedules and other documents incorporated by reference, including Guidelines, but excluding any attachments. Employment Services Contract (Draft Contract) Employment Service Provider A generic term used in this Exposure Draft to refer to Providers of the following services: Streams 1, 2, 3 and 4, including work experience Harvest Labour Services National Harvest Labour Information Service Employment Broker Innovation Fund, and New Enterprise Incentive Scheme. Employment Services The full suite of Employment Services that will come into effect from 1 July 2009. The criteria listed at the end of Chapter 4 of this Exposure Draft. Evaluation methodology Excised Remote Areas Is an area which DEEWR designates as a remote area within an ESA and therefore does attract the 1.7 multiplier for job seekers. The Department of Families, Housing, Community Services and Indigenous Affairs or such other government agency or department as may administer or perform the functions of that department from time to time. As used in the Exposure Draft, means the amounts payable by DEEWR under the Contract specified to be Fees, and any amounts not expressly identified as funds or funding. In the Contract, amounts payable in relation to the Employment Pathway Fund are defined as Reimbursements. Means the process to determine, on the basis of information provided by Tenderers; whether the Tenderer is financially viable to meet the requirements of the RFT. A literacy and numeracy program as set out in the Guidelines. FaHCSIA Fees Financial viability Foundation Skills Outcome Freedom of Information (FOI) The right of Australians to information in the possession of the Australian Government, as provided under the Freedom of Information Act 1982, limited only by exemption provisions as set out in the legislation. Full Outcome An outcome that occurs where, for the duration of a 13 Week Period or a 26 Week Period: a Fully Eligible job seeker who is in receipt of a Newstart Allowance or a Youth Allowance (other) remains each fortnight in Employment or Unsubsidised Self-employment that generates sufficient income to have caused the Fully Eligible job seeker’s basic rate of Newstart Allowance or Youth Allowance (other) to cease for the entire Payment Period, or a Fully Eligible job seeker who is in receipt of a Newstart Allowance or a Youth Allowance (other) remains each week in: – – a Full-Time apprenticeship or traineeship, or an apprenticeship or traineeship that is not Full-Time, but that generates sufficient income to have caused the Fully Eligible job seeker’s Basic Rate of Newstart Allowance or Youth Allowance (other) to cease for the entire Payment Period, a Fully Eligible job seeker who has been identified and recorded on DEEWR IT Systems by Centrelink or another party identified by DEEWR as a parent or as having a disability receiving Newstart Allowance, Youth Allowance (other) or Parenting Payment (Partnered or Single) with Part-Time participation requirements remains each week in Employment or Unsubsidised Selfemployment or an apprenticeship or a traineeship for at least 30 hours each fortnight, a Fully Eligible job seeker who is not in receipt of a Newstart Allowance or a Youth Allowance (other) remains each week in Employment or Unsubsidised Self-employment or an apprenticeship or a traineeship of at least 20 hours or more each week, a Fully Eligible job seeker who has been identified and recorded on DEEWR’s IT Systems as having a disability and a Partial Capacity to Work, remains in Employment or Unsubsidised Self-employment or an apprenticeship or a traineeship that equals or exceeds the minimum number of hours per week in the range as assessed by Centrelink or a JCA Provider, but is not less than eight hours of work each week a Fully Eligible job seeker who is in receipt of a Parenting Payment (Partnered or Single) without participation requirements or Carer Payment and who chooses to work reduced hours due to caring responsibilities (this choice being recorded on DEEWR IT Systems by Centrelink or another party identified by DEEWR) remains in Employment or Unsubsidised Self-employment or an apprenticeship or a traineeship for at least 30 hours each fortnight, a Fully Eligible job seeker who has not completed year 12 or equivalent and who is either 15 to 20 years of age and or is an Indigenous Australian and completes one Semester of an eligible single qualification course of two or more Semesters duration: Full Outcome (continued) a Fully Eligible job seeker who has not completed year 12 or equivalent and who is either 15 to 20 years of age and or is an Indigenous Australian and completes one Semester of an eligible single qualification course of two or more Semesters duration: – transfers to Youth Allowance (Student), Abstudy or Austudy or where the Fully Eligible job seeker does not transfer to Youth Allowance (Student), Abstudy or Austudy, meets the requirements of a Qualifying Education Outcome, on a Part-Time basis (as defined by the training institution) during which the Fully Eligible job seeker also gains employment (or unsubsidised self-employment or an apprenticeship or a traineeship) sufficient to reduce the Fully Eligible job seeker’s basic rate of a Newstart Allowance or a Youth Allowance (other) by an average of at least 60 per cent over the Semester on a Part-Time basis (as defined by the training institution) during which a Fully Eligible job seeker who is not in receipt of a Newstart Allowance or a Youth Allowance (other) gains employment (or unsubsidised self-Employment or an apprenticeship or a traineeship) for an average of at least 15 hours each week averaged over the Semester, – – where a Fully Eligible job seeker who is a CDEP Fully Eligible Participant remains each week in Employment or Unsubsidised Selfemployment or an apprenticeship or a traineeship of at least 20 hours or more each week that is not funded by the Fully Eligible Participant’s CDEP wage, or any other event that DEEWR may notify the Provider from time to time as being a Full Outcome. Full Time Monday to Friday from 9.00 am– 5.00 pm daily on Business Days, or as otherwise agreed with DEEWR. Is a person, who is identified by Centrelink, DEEWR, the provider or a JCA Provider as fully eligible for the full range of Stream Services and includes a Volunteer (Activity Tested), a Volunteer (Non-activity Tested), a Vulnerable Youth and a Transitioned Participant, but excludes a Stream 1 (Limited ) job seeker and a Vulnerable Youth (Student). Organisations providing the new Employment Services across all client groups and or to all eligible job seekers within a contracted ESA. A current Commonwealth activity that provides people with the opportunity to volunteer to conserve, preserve and restore Australia’s natural environment and cultural heritage. Fully Eligible job seeker Generalist or generalist service Green Corps Group tendering Means a group of legal entities tendering (Tendering Group) as a Consortium, joint venture, partnership or some other form of alliance in order to deliver the Services. Includes the crop that ripens or is gathered in a season, the amount or measure of the crop gathered in a season, the time or season of such gathering, and the result or consequence of an activity. The area in which the Provider must provide Harvest Labour Services, as set out in the Schedule of the Draft Contract. The Services specified in clause 64 of the Draft Contract and includes both other Harvest Labour Services and Harvest Placement Services. The time periods set out in the Schedule of the Draft Contract. Harvest Harvest Area Harvest Labour Services (HLS) Harvest Period Harvest Placement The commencement of a Harvest Worker in a Harvest Vacancy. Harvest Placement Fee The Fee of that name which the Provider may claim in accordance with clause 71 of the Draft Contract. Those Services described in subclause 64 of the Draft Contract. Harvest Placement Service Harvest Service Fee The Fee of that name which the Provider may claim in accordance with clause 71 of the Draft Contract. A vacancy that involves Harvest Work, takes place during the Harvest Period, does not contravene Commonwealth, state or territory legislation, provides terms and conditions of employment that are consistent with the relevant workplace relations laws, or any instrument made under such laws, and occupational health and safety laws, or any instrument made under such laws; and is as otherwise described in the Guidelines. Work that includes, but is not limited to: harvesting, cleaning and packing fruit and vegetables harvesting cereals and other crops pruning and trimming vines and fruit trees thinning and trimming flowers chipping and weeding operating harvesting equipment, and Harvest Vacancy Harvest Work other like activities. Harvest Worker A person who is not prohibited by law from working in Australia. Identity management, user management, user administration Tasks such as creation and termination of UserIDs, password resets, maintenance of UserIDs and user authorisation. The ‘Security policy for external users of DEEWR IT systems’ requires Providers to manage their own users. Refer to Appendix G of this Exposure Draft. Has the meaning given to the term ‘income support payment’ in the Social Security Act 1991 (Cwlth). A strategy implemented by the Provider designed to attract, develop and retain Indigenous Australian employees within their own organisation. An initial meeting between a Provider and a Stream job seeker in accordance with clause 52 of the Draft Contract. The Project specified at clause 76 and Annexure C of the Draft Contract. An activity in accordance with clause 54 of the Draft Contract and the relevant Guidelines. A specialist service provided by a private sector or community entity or an employment or training program administered by the Commonwealth or by a State or Territory government (including by State or Territory government funded providers) that the Provider may pay for using the Employment Pathway Fund, or otherwise access, to provide specialised assistance to Fully Eligible job seekers to address Vocational and Non-Vocational Barriers and includes foundational skills development assistance, training and mentoring. A holistic assessment of a Fully Eligible job seeker’s participation barriers and current work capacity undertaken by JCA Provider. A current Commonwealth employment assistance program. Income Support Payment Indigenous Employment Strategy Initial Interview Innovation Fund Intensive Activity Intervention Job Capacity Assessment (JCA) Job Network (JN) Job Placement, Education and Training (JPET) A current Commonwealth program of assistance available to people aged between 15 and 21 who are homeless or at risk of homelessness and face multiple Non-vocational barriers. Job Placement Licence A current Commonwealth contract to enable provision of Job Placement Services. A database containing job information, accessible through the internet, also referred to as Australian JobSearch. See www.jobsearch.gov.au. Training activities that will provide job seekers with appropriate job search, application and interview skills. A person looking for work. JobSearch Job search training Job seeker Job Seeker Classification Instrument (JSCI) The tool used by Centrelink to measure a Fully Eligible job seeker’s relative level of disadvantage based on the expected difficulty in finding the Fully Eligible job seeker employment because of the Fully Eligible job seeker’s personal circumstances and labour market skills. The performance indicators specified in clause 30.4 of the Draft Contract or as Notified to the Provider by DEEWR from time to time. One of 17 geographical areas, each containing a number of ESAs, as set out at Appendices C and D of the Exposure Draft. A visit by a Contract Manager to a Provider’s sites to examine performance against KPIs, the compliance with the Services Contract or funding deed, any program guidelines, Code of Practice and relevant Service Guarantee(s). The document of the same name, produced and distributed by the NHLIS Provider in accordance with clause 65.13 of the Draft Contract. Means the Services as specified in clause 65.12 of the Draft Contract. Key Performance Indicators (KPIs) Labour Market Region (LMR) Monitoring visit National Harvest Guide National Harvest Labour Information Service (NHLIS) New Enterprise Incentive Scheme (NEIS) NEIS Allowance and NEIS Rental Assistance New Apprenticeships Access Programs (NAAP) The Services specified at Part 1 of Annexure D and clause 63 of the Draft Contract. Payments paid by DEEWR (not Centrelink) to eligible Participants in the NEIS program. An Australian Government program that provides disadvantaged job seekers with pre-vocational training and other forms of assistance to help them undertake a new apprenticeship. Newstart Allowance Has the meaning given to the term ‘newstart allowance’ by the Social Security Act 1991 (Cwlth). Placement of a Fully Eligible job seeker into any of the situations detailed in the definition of Non-Payable Outcome in Annexure B of the Draft Contract. Placement into a position as detailed in the definition of Non-Payable Placement in Annexure B of the Draft Contract. Is the range of barriers to employment as specified in the Guidelines. Non-Payable Outcome Non-Payable Placement Non-vocational Barrier Organisation security contact (OSC) Other Harvest Labour Services Outcome Provider personnel who can create and manage IT users within their Site and who can confer or revoke security contact rights. Those Services described in subclause 64 of the Draft Contract. a Pathway Outcome, or a Full Outcome. Outreach A regular presence (e.g. or example - on a monthly, seasonal or ‘as the need arises’ basis). Has the meaning given to the term ‘parenting payment’ by the Social Security Act 1991 (Cwlth). A Fully Eligible job seeker who has a Partial Capacity to Work as defined in the Social Security Act 1991 (Cwlth). A Stream job seeker and a Harvest Worker. Parenting Payment Partial Capacity to Work Participant Participant(s) Participation Reporting Guidelines Pathway Outcome The guidelines of the same name notified to the provider by DEEWR. An Outcome that occurs in the circumstances detailed in Annexure B of the Draft Contract. A target to be set against a reasonable standard for one or several of the measures contained in the KPIs. Performance benchmarks Personal Support Programme (PSP) A current Commonwealth program of assistance available to people to addressing Non-vocational barriers that are preventing them from getting a job or benefiting from employment assistance programs. In relation to the Provider, any natural person who is an officer, employee, volunteer or professional advisor of the Provider. In relation to any other entity, any natural person who is an officer, employee, volunteer or professional advisor of the entity. Personnel Placement The placement of an Eligible Placement job seeker by the Provider into either: paid Employment, or an Assignment with a Host Organisation that is not a Non-Payable Placement. Placement Fee The Fee payable for a Placement Outcome as specified at Table 3 in Annexure B of the Draft Contract One-to-one assistance provided by Providers for people who have recently started working after a period of unemployment. Postplacement support is designed to aid a job seeker’s transition into the workplace and maximise success in securing long-term employment. Refers to procedural integrity of the tender process, underpinned by: the quality of, and adherence to, published tender documentation, the evaluation processes used to ensure that there is objective and consistent assessment at each phase, by appropriately qualified and trained assessors, and decision-making in accordance with legislative or regulatory powers and consistent with key administrative law principles. Post-placement support Probity Productivity Places Program (PPP) The Commonwealth program to provide training places for people who are unemployed or marginally attached to the labour market to assist them to develop skills in areas of labour market shortage. The service provider under the Contract, and includes its Personnel, successors and assigns, and any constituent entities of the Provider’s organisation, and includes reference to either a Consortium or an association of legal persons, however constituted, governed by deed, contracted under the Contract, where applicable. means that the Fully Eligible Participant has obtained a job or education place that meets the requirements for an Outcome without: (i) the Provider first screening, matching, referring the Registered job seeker to a job on the National Vacancy Database system or an Provider Provider Assisted education place and recording the education place in their EPP and noting the placement on the DEEWR IT system, or (ii) the Provider screening, matching, referring and commencing the Registered job seeker in unpaid work experience with an employer during which, or within a month of completion results in a job with that employer Provider Brokered means that the Fully Eligible Participant obtained a job or education placement that meets the requirements for an Outcome with: (i) the Provider first screening, matching, referring the Registered job seeker to a job on the National Vacancy Database system or an education place and recording the education place in their EPP and noting the placement on the DEEWR IT system, or (ii) the Provider screening, matching, referring and commencing the Registered job seeker in unpaid work experience with an employer during which, or within a month of completion results in a job with that employer. Qualifying Training Course means a training course which is specified in the Guidelines and which results in the attainment of a qualification not less than Certificate 2 level. A referral of a person to the Provider by either Centrelink or a JCA Provider. The act of registering the creation or activation of a Stream job seeker’s record on DEEWR IT Systems. Areas identified by DEEWR for the purpose of receiving a 1.7 multiplier to Services Fees and EPF compared to non-remote areas. A group of services currently being delivered under the one contract/deed in a Remote area. These services will cease on 1 July 2009, except for the Disability Employment Network component, which will cease on 28 February 2010. Request for Tender. Referral Registered, Registration or Register Remote Areas Remote Bundled Services RFT Security contact A Provider’s IT security contact at the organisation or Site level, who uses DEEWR’s online identity and access management tool to: obtain user identification information manage access to DEEWR IT Systems manage the passwords, access roles and profiles for each relevant person. Semester A semester (or equivalent) as defined by a training institution, where the semester (or equivalent) is 16 weeks in duration but not shorter than 13 weeks and is within at least one half of a 12 month period of Full-Time Study. The Fees set out in Table 2A and Table 2B in Annexure B of the Draft Contract. A set of minimum standards for the Services that each Provider must deliver. The services to be performed under the Contract. Service Fees Service Guarantee Services Site One or more physical locations in: in the case of Stream Services, an ESA specified in Schedule 1 of the Draft Contract, or in the case of Harvest Labour Services, a Harvest Area. A site can be: a permanent Full-Time site that, as a minimum, would operate Monday to Friday from 9.00 am to 5.00 pm daily, a permanent Part Time site at which there is a regular weekly presence with hours of operation less than a Full-Time site, an Outreach site at which there is a regular presence (for example, operating on a monthly, seasonal or ‘as the need arises’ basis) that may operate at a local library, school or other location, or another site, covering any other method of providing Services to job seekers or Participants, such as receptionist-only sites, telephone servicing and distance education. Skills Assessment An assessment by the Provider to determine what work/educational skills and experience a Stream job seeker currently possesses and to identify and develop strategies for the Stream job seeker to obtain sustainable employment, in accordance with clause 53 of the Draft Contract. A small device issued to a user of DEEWR IT Systems to help to authenticate that user. The device displays a code that the user can enter into a logon screen, along with a password and UserID to complete authentication. The Social Security Act 1991, the Social Security (Administration) Act 1999 and any other Commonwealth Act that is expressed to form part of the Social Security law. Smart token or One-time password generator token Social Security law Specialist or Specialist service Providers delivering Employment Services predominantly to a specific client group. The information contained in Chapter 2 of this Exposure Draft. Statement of Requirements Statistical Local Area Areas as defined by the Australian Bureau of Statistics. Stream 1 The grouping of Services for job seekers considered to be ‘work ready’ specified as Stream 1 and includes a Work Experience Phase. A person who registers with Centrelink or directly with the Provider and is not: in Full-Time Study Employed for 15 hours or more each week an overseas visitor on a working holiday visa, or prohibited by law from working in Australia, but includes: a person who is seeking an apprenticeship or traineeship, or any other person DEEWR may notify the Provider, from time to time, as being a Stream 1 (Limited) job seeker. Stream 1 (Limited) Participant Stream 2 The grouping of Services specified as Stream 2 and includes a Work Experience Phase. The grouping of Services specified as Stream 3 and includes a Work Experience Phase. The grouping of Services specified as Stream 4 and includes a Work Experience Phase. Services under Stream 1 to 4, including the Work Experience Activities and Harvest Labour Services. A reassessment of the level of disadvantage, which is conducted for Fully Eligible job seekers. Stream 3 Stream 4 Stream Services Stream Services Review Structured Training and Education Program (STEP) SU19 Subcontractor Supported Accommodation Assistance Program (SAAP) Tax invoice A Commonwealth program that assists employers to provide lasting employment for Indigenous Australians. Fortnightly application form for Income Support payment. Any party that has entered into a subcontract with a Provider. Is a Commonwealth program that assists homeless people and women and children escaping domestic violence. Has the meaning given in section 195-1 of the A New Tax System (Goods And Services Tax) Act 1999 (Cwlth) (the GST Act). The time and date, as specified by DEEWR in the final RFT, that tender submissions must be lodged by. Any person who is a prospective tenderer, and following submission of a tender, the person who submits that tender. A group of legal entities in a Consortium, joint venture, partnership or some other form of alliance tendering to deliver the Services. Persons aged 15 and over who were not employed during the reference week, and: had actively looked for Full-Time or part-time work at any time in the four weeks up to the end of the reference week, and were available to work in the reference week, or were waiting to start a new job within four weeks from the end for the reference week and would have started in the reference week if the job had been available then. Tender closing time Tenderer Tendering Group Unemployed Australian Bureau of Statistics reference: Labour Force, Australia (cat. no. 6203.0) Unsubsidised self-employment Self-employment where an eligible job seeker does not receive a personal income subsidy of any kind. The name and other details of a user of DEEWR IT Systems. A form provided by DEEWR that must be completed by every user requesting a UserID. Value for money is the optimum combination of quality of services, other factors (including diversity, coverage and meeting the needs of specific client groups), and minimal risk exposure for the UserID User security declaration Value for money Commonwealth. Very Long Term Unemployed (VLTU) an Activity Tested job seeker who has a period of unemployment of 2 years or more, or any other person that DEEWR may notify the Provider of from time to time. Vocational Barrier A lack of appropriate training, skills or qualifications. Vocational Rehabilitation Service (VRS) Voluntary Work Program designed to assist job seekers who have an injury, disability or heath condition find work. The participation of Income Support recipients in suitable Volunteer activities within approved not-for-profit organisations. Job seekers may or may not undertake voluntary work to meet their participation requirements. A ‘Volunteer (Activity Tested)’ or a ‘Volunteer (Non-activity Tested). Volunteer Volunteer (Activity Tested) means a Fully Eligible Participant who has part-time Activity Test Requirements, who is fully meeting their Activity Test Requirements, and who volunteers to participate in additional activities. means a Fully Eligible Participant who does not have Activity Test Requirements. A person who: is aged 15 to 20 years is not Employed, is not in receipt of Income Support Payments, and has at least one serious Non-vocational Barrier. Volunteer (Non Activity Tested) Vulnerable Youth Vulnerable Youth (Student) A person who: is aged 15 to 20 years is in Full-Time Study, and has at least one serious Non-vocational Barrier. Work Experience Activities Has the meaning set out in Annexure E of the Draft Contract, and in the Guidelines. Activities including the Work for the Dole (WfD) and Green Corps activities that provide Training, Work Experience and other vocational and non-vocational activities for unemployed people. Work for the Dole The primary Work Experience Activity. Youth Allowance Has the meaning given to the term ‘youth allowance’ by the Social Security Act 1991 (Cwlth). Is a Commonwealth program assisting young people stay in education. Youth Pathways Program (YPP) APPENDIX B ELIGIBILITY FOR NEW EMPLOYMENT SERVICES Job Seeker Circumstances Income support payments Fully eligible for Service Streams Stream 1 (Limited) Newstart Allowance Youth Allowance (unemployed) Bereavement Allowance* Carer Payment * Disability Blind * Disability Support Pension * Parenting Payment * 15 Special Benefit Widow Allowance Age Pension ABSTUDY Austudy 13,14 YES YES YES YES YES YES YES YES YES NO NO 1 NO NO 1 2 YES 2 3 YES NO NO YES YES YES NO 4 8 13,14 NO 8 NO NO NO NO 8 Exceptional Circumstances Relief Payment Emergency Disaster Relief Sickness Allowance Youth Allowance (Full Time student ‘Closed’ Payments Farm Household Support 5 NO 5 YES Mature Age Partner Allowance YES YES Newstart Mature Age Allowance* 5 Job Seeker Circumstances Partner Allowance Rehabilitation Allowance 5 Fully eligible for Service Streams YES NO Stream 1 (Limited) YES Wife Pension Age * 5 YES 5 Wife Pension Disability* Widows B Pension* 5 YES YES Job Seekers on other Payments CDEP Participants 6 YES NO NO YES YES 6 YES YES YES Disability Pension (DVA) Service Pension (DVA) Partner Service Pensioners (DVA) * War Widow(er)s Pension (DVA)* Young job seekers aged 15-20 not in Full Time Education or Employment * 7 Migrants in the 2-year waiting period People receiving workers compensation Job seekers ineligible for Income Support because of income/partner income Full Time students 4, 9 YES NO NO NO YES YES YES NO NO NO 11 YES YES YES NO YES NO 4 Temporary residents Temporary Protection Visa holders Overseas visitors on working holiday visas 10 10 NO NO YES All other visa holders with working rights attached Pre-release Prisoners 12 * 1 these income support recipients are volunteers and can choose to participate as a fully Eligible job seeker or as a Stream 1 (Limited) job seeker Newstart Allowance and Youth Allowance recipients who are registered but are voluntary participants in employment services. The level of service received will vary among individuals depending on their service eligibility and participation in Employment or other activities. These are customers who: • • are participating in Youth Activities such as the Youth Transition Support Initiative (YTSI) and Connections, or Principal Carers and people with a Partial Capacity to Work who are fully meeting their requirements through Part Time paid employment or study, who do not have a requirement to remain connected to their Provider but may elect to volunteer for eligible services, or are between 55 years and Age Pension age who are satisfying the Activity Test through 15 hours per week of either approved voluntary work or part time work or a combination of the two. These customers must still remain connected to their Provider and accept suitable job interviews and job offers. • Note: job seekers who have been referred to Disability Employment Network (DEN) or Vocational Rehabilitation Services (VRS) and have either commenced or are on a waitlist are not included in ‘footnote 1’ 2 Special Benefit recipients are entitled to the full range of employment services unless they are the holder of a Temporary Protection Visa 785, 786, 447 and 451, a Removal Pending Bridging visa subclass 070, or a Return Pending visa subclass 695, in which case current Department of Education, Employment and Workplace Relations (DEEWR) policy is that they are qualified for Stream 1 (Limited) services (even if activity tested). Other special benefit recipients with temporary visas (e.g. Provisional Residence Visas such as 309, 310, 820 and 826), are eligible for full range of services as per their level of disadvantage pr ovided they have a legal right to work in Australia. (See also footnotes 10 and 11). Age pensioners are not eligible to access the full range of employment services. Job seekers who are commenced in their asses sed eligible Service Streams 1–4, when granted an Age Pension, may elect to finish their service period. Year 12 school leavers who continue to receive Youth Allowance as a student and are considering continuing study, but have NO T received confirmation of acceptance/enrolment into further study may receive Stream 1 (Limited) services. Year 12 school leavers cannot be registered by Centrelink if they continue to be paid Youth Allowance as students based on their intention to study. They may however be registered by Providers only. These Income Support payment types have been closed to new entrants. Some Participants may still be in receipt of this allowance. Community Development Employment Projects (CDEP) Participants may be receiving the CDEP Participation Supplement (converted to Newstart Allowance in the DEEWR system), or may not be in receipt of payment. All CDEP Participants are encouraged to register with a Provider. For CDEP Participants in regional centres, where there is a Provider permanently loca ted, it is compulsory to maintain registration and comply with appropriate requirements to be eligible to participate in CDEP. Job seekers under school leaving age, including those under 15, can be registered only if they have permission to leave schoo l. Youth aged 15–20 who are at risk of homelessness may be eligible (if in full time study) for Stream 4 services, only if no other services are available in their local area. While generally students who register through Centrelink are not eligible, full time students who are eligible for DEN under casebased funding arrangements must be registered with a Provider. The participant’s registration is auto lapsed after the Job Se eker Classification Instrument (JSCI) is applied and a score calculated for the case-based funding. Students who wish to test their eligibility for Youth Disability Supplement require a participant registration for a Job Capacity Assessment (JCA) appointmen t. 3 4 5 6 7 8 9 10 Temporary residents, that is, holders of Provisional Residence Visas, e.g. 309, 310, 820 and 826, are eligible for Stream 1 (Limited) services, except if they are in receipt of Special Benefit making them eligible for the full range of employment services and provided they have a legal right to work in Australia. Holders of Temporary Protection, Removal Pending and Return Pending visas (subclasses 785, 786, 447, 451, 070 and 695), are eligible only for Stream 1 (Limited) services even if they are in receipt o f Special Benefit. If the holders of Visa 787 and 852 are eligible for Special Benefit, then they may be eligible for Stream 1 (Limited) services. 11 Overseas holidaymakers with working visas can access the Harvest Labour Services. 12 Day release prisoners are eligible if they are part of a pre-release program. This policy extension applies to prisoners over 21 years of age, and 15–20 year olds are eligible under the youth rules. There is no national prison system in Australia, but each state and territory has legislation that makes provision for temporary release enabling prisoners to seek and undertake work outside the precinct of the prison. If a prisoner has been granted temporary day release to seek and undertake work outside the prison, t hen the following advice applies to their eligibility for employment service: • • Eligibility for the full range of employment services would only apply if the prisoner on day release was registered with Centrelink as looking for work, was between the ages of 15 to 20 and not in Full Time Education or training, and Adult pre-release prisoners are eligible for the full range of employment services even though they are not on Income Support. These pre-release prisoners are referred to Providers by the pre-release centre and are directly registered by the Provider. A prisoner granted day release from prison to seek and undertake work is considered to ‘remain in legal custody’ and would not qualify for any Centrelink administered payment (See Social Security Act 1991 Section 1158 23(5)). 13 Current Youth Allowance customers who commence full time study will have their job seeker record inactivated when the full time Student activity is coded, unless they are recorded on DEEWR IT Systems as registered for the sole purpose of seeking an apprenticeship or traineeship. 14 Job seekers will have their job seeker record inactivated when Austudy or Abstudy are coded, unless they are recorded on DEEWR IT Systems as registered for the sole purpose of seeking an apprenticeship or traineeship. 15 Customers in receipt of Parenting Payment Single (PPS), or Parenting Payment Partnered (PPP) and working more than 15 hours per week, will remain eligible for the full range of employment services.