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					PHILANTHROPY
PUBLISHED FOR THE SUPPORTERS OF JORDAN HEALTH SYSTEMS

FOCUS ON

WINTER 2005

Cardiology: Building a Fourth Center of Excellence
A Message From Alan Knight, President & CEO

Introducing Bruce Borgelt, MD, PhD, MPH
o r d a n Hospital p r o u d l y introduces Dr. Bruce Borgelt of Norwell, the new Director of Radiation Oncology at the J o r d a n Hospital Club Cancer Center. He is also on the medical staff at Massachusetts General Hospital. Dr. Borgelt attended medical school at Jefferson Medical College in Philadelphia, PA and completed his internship and residency at Thomas Jefferson University Hospital also in Philadelphia. He earned a doctorate in experimental pathology at Thomas Jefferson University’s School of Graduate Studies, and a master’s degree in public health at Harvard School of Public Health. For years, patients have come to the Jordan Hospital Club Cancer Center for top-notch, personalized care. Patient benefits include the availability of radiation and chemotherapy in one convenient location as well as having a team of specialists involved in their care. The recent affiliation with Massachusetts General Hospital radiation specialists provides patients with even more, including cutting edge radiation research, treatments and therapies. To learn more about the Jordan Hospital Club Cancer Center visit us on line at www.jordanhospital.org.

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am thrilled to announce a new affiliation with Boston Medical Center (BMC) for cardiac services. For the past several months, we have been working very closely with the Jordan’s team of cardiologists and representatives from Boston Medical Center to develop the framework to advance our cardiac program. The Jordan’s team of nine outstanding cardiologists will facilitate comprehensive management throughout the entire cardiovascular continuum of care to our patients through two primary stages. Locally, the scope of services will continue to expand in accordance with changing standards of quality community health programs. At the same time, access to tertiary/quaternary services will be seamlessly facilitated on behalf of our patients through this formal partnership with BMC, as will follow-up care and rehabilitation when patients return home, eliminating multiple trips into the city.

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Bringing Boston Care Close to Home
Cardiovascular-related disease continues to be a dominant and growing healthcare problem throughout the United States. After a decade of considerable growth, the Alan Knight number of people with cardiac disease is projected to grow at a much faster rate (36% growth) over the next 20 years. These estimates could increase substantially as the incidence of obesity, hypertension, and diabetes continues to grow at record levels. In anticipation of this trend, the Jordan has formally collaborated with BMC with the goal of improving access to high quality cardiac care in our community. This new affiliation will allow us to offer our patients the latest in minimally invasive cardiac catheterization services here at home. The affiliation also includes an on site cardiac physician from BMC and oversight for catheterization procedures, as well as educational opportunities for our physicians. Cardiac
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INSIDE THIS ISSUE
Community Campaign The Service Excellence Journey On the Cutting Edge Excellence in Head and Neck Surgery Magnet Designation Spotlight On Jordan 2-3 4-5 6 7 8-9 10 Jordan Hospital Club Jordan in the News A Letter from the Morgan Family Thoughtful Expressions Charitable Gift Annuities 12 13 14 15 16

GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

It Takes A Community to Build A Hospital Pavilion Taking Shape…
A Message From Phyllis Hughes, Chairman, Gifts of Care Campaign

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uch has happened on the Jordan Hospital campus since our last issue. Our new 91,900 square-foot pavilion is 70% complete and really taking shape. From the outside, the new main entrance is clearly visible, with windows and brick in place, and scaffolding removed. On the inside, sun lights up the new two-storied atrium. The second and third floors are now fully framed with metal studs, marking the location of patient rooms, surgical suites, nurses’ stations, support areas, etc. When the building opens later this year, a new road off Obery Street will provide direct access to the Jordan, with a tree-lined boulevard and a bricked sitting area to welcome patients and visitors. At a cost of $40 million, this pivotal project will mean expanded facilities and services, and state-ofthe-art technology for our community: a new Surgery Center, with 8 surgical suites; a 34-bed medical/surgical unit; an expanded and renovated Cancer Center and Diagnostic Imaging Department, both with the most advanced equipment; and a new Special Care Nursery in The BirthPlace.

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ordan Hospital is a wonderful healing place with truly exceptional people who care about us. The people of Plymouth and the surrounding communities have forged an enduring, powerful relationship with the Jordan – it’s the story of a steadfast mission, mutual commitment, and triumph over many obstacles. Given the Hospital’s need to meet the steep rise in service demand while keeping abreast of advances in medical and pharmaceutical science and the challenging costs of ever-evolving technology, philanthropy has never been more important.

Since June 2002, a dedicated group of volunteers, has been working very hard to raise the funds committed to date. We are deeply grateful and applaud their commitment of time and talent, and thank them for leading the way with their own financial contributions.

CAMPAIGN TOTALS TO DATE GIFTS OF CARE CAMPAIGN GOAL TOTAL GIFTS AND PLEDGES TO DATE LEFT TO RAISE IN 8 MONTHS $7,500,000 $5,164,000 $2,336,000

The time has come to take extraordinary steps and rekindle our community’s spirit of giving to our Hospital. It will take the ideas and enthusiasm of hundreds of people to reach out to our community on behalf of the Jordan. Our gifts to this campaign will ensure the Jordan’s future, and our own.

“I would do almost anything for Jordan Hospital – it’s that important to me, and should be to everyone else who lives here.”
– Phyllis Hughes

To volunteer or for more information about making a gift, please contact Cindy Outhouse, Vice President for Philanthropy at the Jordan, at 508-830-2420 or couthouse@jhsi.org

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GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

GIFTS OF CARE CAMPAIGN

Preparing for our Community Campaign

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e will launch our important Community Campaign in May to reach out to everyone across the 12 towns the Jordan serves. Every single gift, from the smallest to the largest, will make a difference, especially in this final phase of the campaign. With just over $2 million left to raise, we are recruiting volunteers from all our communities, to work with us over the next few months. Just as the health of our community depends on the Jordan, the health of the Hospital depends on our community.

Please help us now – in whatever way you can, by: s Making your own gift; every gift is important and appreciated s Chairing or serving on a committee in your town s Organizing or assisting with a fundraiser s Hosting a gathering to acquaint friends & neighbors with Jordan Hospital and the project s Helping to solicit gifts for the campaign s Arranging a presentation to share the Jordan story with your church or civic organization

Perhaps the answers to questions others have asked will help you decide about your own gift: If I can’t contribute a large amount, does my gift really make a difference? Absolutely! Smaller gifts, if we have enough of them, have significant impact. How much can I give to have a plaque or other form of permanent recognition at the Hospital? For gifts of $500, you can inscribe a brick on the walkway in front of the Hospital; for gifts of $5,000 or more, there are numerous opportunities and a permanent donor wall listing.

Have the medical staff, employees and Board members been asked to contribute? Yes, and they have generously and collectively contributed over $1.3 million so far. Can I make my gift via credit card? Yes. Gifts or pledge payments by credit card may provide the added advantage of earning credit card company bonus miles or other points-earning opportunities.

Are campaign contributions tax-deductible? Yes. Jordan Hospital is a non-profit, 501 (c)(3) organization; donations are tax-deductible.

What are the ways I can make a gift to the campaign? Most donors make their gifts and pledge payments with cash or marketable securities. Other options: tangible personal property, real estate, matching gifts, life insurance and other life income gifts.

If I pledge a gift, how long can I take to pay it? Three-year pledges are suggested. Pledge payments can be made monthly, quarterly, bi-annually, annually, or on any other schedule you choose.

Examples: 3-year giving plan Total Gift Over 3 years $ 25,000 $10,000 $ 5,000 $ 2,500 $ 1,000 $ 500 Paid Monthly 36 payments $ 694 277 138 69 27 13 Paid Quarterly 12 payments $ 2,083 833 416 208 83 41 Paid Annually 3 payments $ 8,333 3,333 1,666 833 333 166

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SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

Exceeding Expectations: The Service Excellence Journey
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ood morning, how can I help you today,” are the words that patients and visitors regularly hear these days as they enter Jordan Hospital. The greeting is offered by one of nearly 50 staff members participating in the hospital’s new Greeter Program. The program is just one aspect of a much larger hospital initiative known as Service Excellence. Service Excellence is all about doing everything possible to provide the best experience for every patient, family member, and visitor who choose to come to Jordan Hospital. It is about listening to what our patients have to say. And it is recognizing that every employee has the power to have a positive impact on a patient’s experience.

what it could do for Jordan, they were immediately engaged. Service Excellence provides an infrastructure for ongoing dialogue with staff about workplace issues and opportunities to improve the patient experience. The team went on to present Service Excellence to all department directors; the program was received with great enthusiasm and the directors offered their full endorsement of the program.

The Jordan routinely solicits feedback from our patients through surveys. This information is compiled and reported back by Press, Ganey, the Hospital’s patient satisfaction survey vendor, chosen because of the large number of other Massachusetts hospitals in their client base. This gives us a valuable base of comparison with our peer hospitals. Press, Ganey provides statistical reports and written comments to hospital managers – information that is invaluable in understanding what we can do to improve the patient experience. It is important to review the history of what has led up to our significant investment in improving patient satisfaction, and what it means for the Jordan’s future, and ultimately, for the health and wellness of the community we serve.

“What better feeling is there than to know that you have made a positive difference in the life of a patient or family member? The Service Excellence program will provide every employee with a road map to achieve our patient satisfaction goals.”
– Alan Knight, President and CEO

Implementation
With support from the Hospital’s leadership in place, the Steering Committee (made up of the original team of 12 managers) set out to design and implement the Jordan’s own Service Excellence program. The Committee identified the need for focus in the following areas: s Communications s Leadership Development s Managerial Resource/Support s Recognition s Service Recovery s Standards and Values s Measurement Our Communications Subcommittee facilitates meaningful and open communication throughout the organization – which is so critical to success. This group developed and rolled out a plan that effectively communicates the meaning and importance of Service Excellence to every employee, volunteer and physician.

The Journey Begins
It began more than two years ago when Alan Knight, President & CEO of Jordan Hospital, and the senior staff agreed that they would like to learn more about Service Excellence. Senior management was aware that other hospitals nationwide had implemented Service Excellence, and as a result, realized significant increases in patient satisfaction. A team of 12 managers from various areas of our Hospital was charged with learning as much as possible about this type of initiative and whether it was right for the Jordan. The team attended seminars sponsored by Press, Ganey and VHA Northeast, a company that provides group education and purchasing opportunities for hospitals. The team liked what they learned about Service Excellence, but realized that in order for the initiative to be successful, it required full support from the entire Hospital staff. When Alan Knight and other senior leaders learned more about Service Excellence and

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SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

SERVICE EXCELLENCE

Leadership Development offers support to managers and staff as they work to improve patient satisfaction. Training is provided in several areas including: how to use and interpret patient satisfaction data; and how to empower staff at all levels of the organization to step into any situation and affect positive change. Our Managerial Resource Team identifies hospitalwide issues and develops strategies to address areas of concern. This team works collaboratively with managers and staff, recognizing that often it is a frontline staff member who suggests the improvement opportunity. Our Recognition Team functions on the premise that if we reward the kind of behavior and patient interaction that we consider to be outstanding, it will be repeated. The group recognizes individual staff members and departments as a whole for increases in patient satisfaction scores. Service Recovery recognizes that when a patient experience is less than excellent, any employee can step in and improve the situation before the patient leaves the hospital. We empower our employees to step up to the plate. The Standards and Values Subcommittee has set the standard for both employee/patient interaction and employee/employee interaction. We follow The Golden Rule: treat others as you would like to be treated. Every Jordan Hospital employee is expected to embrace and live by this rule.

Members of the Measurement Team make it their business to study patient satisfaction data. This group looks for trends in the data, and identifies opportunities for improvement and recognition. These opportunities are then communicated back to individual managers, or to the Managerial Resource Team if a more hospital-wide approach is warranted.

Worthwhile Work
The road to Service Excellence thus far has been incredibly rewarding and enlightening for all involved, and yet there is more work to be done and excellence to achieve. Senior leaders and members of the Steering Committee will continue to meet with our employees to discuss the value of Service Excellence and the newly developed standards and values. This open dialogue and valuable exchange of information with employees will, over time, become an integral and vibrant part of the Jordan culture. Senior leadership recognizes that to achieve real success, they must build upon what is learned, and also change processes and attitudes that may stand in the way of optimal Service Excellence. We are already seeing early indicators in patient satisfaction scores, that Service Excellence is making a difference at Jordan Hospital. However, the core of Service Excellence is recognizing that the journey never ends.

Alan Knight helps with Greeter duty in the Urann Lobby.

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Dr. Koehler: On the cutting edge…
aparoscopic colorectal surgery is a minimally invasive procedure that affords patients the benefit of faster recovery and less pain. Until recently, the procedure was considered inferior to open colorectal surgery. In the May 13, 2004 issue of The New England Journal of Medicine, a study at 48 institutions with 872 patients showed that the rates of recurrent cancer were similar after laparoscopically assisted colectomy and open colectomy. Furthermore, the findings showed that recovery was faster for laparoscopic surgery patients, suggesting that the laparoscopic approach is an acceptable alternative to open surgery for colon cancer. Dr. Richard Koehler, a Jordan Hospital surgeon, is currently performing laparoscopic colorectal surgery; he has over ten years of active experience with this procedure. Relatively few surgeons perform laparoscopic colon surgery because it requires extensive experience in advanced laparoscopic procedures. In addition, Dr. Koehler performs laparoscopic procedures to treat

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gastro-intestinal conditions such as diverticulitis, reflux disease, and all forms of hernias. Last year, Dr. Koehler traveled internationally to teach advanced laparoscopic surgical techniques to European audiences. In October 2004, Dr. Koehler performed live televised laparoscopic surgeries to repair complicated hernias at three separate centers in Germany. These operations were broadcast live to surgeons attending conventions held in Germany. In addition, he lectured to colleagues at a convention in Spain in December. Dr. Koehler attended medical school at Tufts University School of Medicine, completed his internship and residency at Tufts-New England Medical Center, earned a fellowship from the surgical branch of the National Heart, Lung and Blood Institute, National Institutes of Health, Bethesda, MD, and is board certified in surgery. A veteran of five years active duty in the Navy where he achieved the rank of Commander of the United States Navy Medical Corps, he also served in Operations Desert Shield and Desert Storm with Navy combat medical units supporting the 1st Marine Division ground assault near the Kuwait border.

Jordan Hospital designated for Primary Stroke Service
he Department of Public Health (DPH) announced on January 19, 2005, that Jordan Hospital is now one of 33 hospitals in the state to be designated as a Primary Stroke Service. Under the direction of neurologist Dr. Lee Corwin, Stroke Service Director, Jordan Hospital’s stroke team has been very active in securing Dr. Lee Corwin this designation. Hospitals that provide Primary Stroke Service must assure that emergency diagnostic and therapeutic services are provided by a multidisciplinary team and are available 24 hours a day, seven days a week, to patients presenting with symptoms of acute stroke. The time-sensitive nature of tPA therapy (a 'clot-busting' drug), requires that acute stroke patients be transported to hospitals that are prepared to rapidly diagnose and treat their condition. The Primary Stoke Service regulations were developed to ensure that patients have the best possible outcomes, and Jordan Hospital is pleased to be able to offer patients this added benefit.
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Stroke or “brain attack” is the third leading cause of death, and the leading cause of adult disability in the United States. In addition to five full-time neurologists on staff, the Jordan has offered a stroke telemedicine service since 2002 through its affiliation with Massachusetts General Hospital. Using a small camera, a computer, and an Internet connection, the patient in our Emergency department receives a live assessment and consultation with the stroke service neurologists at Mass General. It saves valuable time because certain clot-busting drugs must be administered within a two-to-three hour window to reduce the damage caused by a stroke. Not all types of strokes are candidates for these drugs, and the evaluation is crucial in making the diagnosis. Stroke has been identified as a major public health concern and economic burden on the Commonwealth. The Department of Health has been working since 2002 with the Jordan on this endeavor. This is one more example of how Jordan Hospital is leading the way as your community hospital.

Excellence in Head and Neck Surgery,
A Conversation with Dr. Anit T. Patel

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In addition to excellence in head and neck cancer, the very latest technology in sinus surgery is also available at Jordan Hospital. Dr. Patel uses a microdebrider for all his sinus cases. The microdebrider has rendered the laser practically obsolete in sinus surgery. “This electrically powered instrument can Anit T. Patel, MD, an precisely shave away and otolaryngologist at “For the future, with the advances in head remove diseased tissue, Jordan Hospital, says that one thin layer at a time, both he and Dr. Bernard and neck surgery available at Jordan leaving healthy tissue J. Durante are able unharmed,” Dr. Patel to perform extensive combined with the expansion of our cancer continues. “It encourages surgeries such as radical center and the latest in diagnostic imaging gentle dissection of the neck dissections for head tissues and does not and neck cancer. These modalities including combined PET-CT damage the healthy are time intensive cases scans, Jordan Hospital is well positioned anatomy as is common that can take up to 10-12 with t r a d i t i o n a l hours of operating time. to be a center of excellence in Head and instruments.” Greater Dr. Patel explains that safety for the patient is Neck Cancer.” “these cases require a ensured as removal of multidisciplinary team for – Dr. Anit Patel tissues is more precise adequate post-operative when compared to rehabilitation including conventional instruments, and the total operating time is speech and swallow therapists who fully understand the reduced. Quick healing usually follows this gentle nature of the post-op deficit, oncology nurses trained to surgical technique. take care of such patients, physical therapists, and dieticians who understand the precise caloric needs of Another state of the art procedure performed at the head and neck cancer patients. This comprehensive level Jordan is minimally invasive radioguided of specialty care is in place at Jordan Hospital and allows parathyroidectomy (MIRP). This is for patients who me to ensure that my patients are getting the highest suffer from hyperparathyroidism, a condition which standard of care.” Dr. Patel also states that many times leads to high calcium levels in the blood and can cause these surgeries will leave the patient with a large defect in kidney stones, peptic ulcer disease, pathologic fractures the head and neck. He comments that “we are able to and bone resorption. With MIRP, the patient receives an offer these patients single stage reconstruction so that the intravenous injection of technetium 99, a safe radioactive cancer is removed and the defect agent. The parathyroid adenoma absorbs more reconstructed in the same setting. technetium 99 than the healthy glands, allowing the These are procedures that were surgeon to locate it with a gamma probe inserted through traditionally done in Boston, but we a small incision in the neck. The probe picks up are now able to offer such treatment radioactive signals and leads the surgeon to the enlarged to our patients at Jordan Hospital.” gland, which is then removed through the same incision. After surgery, patients rarely need pain medication, but One of these patients is Linda they normally take calcium supplements for several days Thayer, a 57 year-old resident of until the remaining glands regain normal function. Dr. Carver who recently underwent a Linda Thayer Patel points out that with this new technology, removing radical neck dissection at Jordan for an overactive parathyroid gland is quicker, less invasive throat cancer that had spread to the neck. Linda, as and just as successful as the standard procedure. frightened as she was to hear of her diagnosis, was confident in Dr. Patel and the staff at Jordan Hospital.
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ver the past several years as Jordan has continued to expand the subspecialty of Otolaryngology, head and neck surgery is quickly becoming a center of excellence. Through use of innovative techniques, new procedures, and state-of-the-art instrumentation, otolaryngologists at Jordan are bringing tertiary care excellence to a community setting.

Her successful care was coordinated amongst her surgeon and oncologists. The treatment that she needed did not require going into Boston; instead the best care that could be provided for her was right next door in Plymouth.

NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

What is Magnet Designation?

The Jordan Achieves Magnet Status for Nursing Excellence
Third in Massachusetts, First on South Shore

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agnet recognition awards nursing excellence but cannot be achieved without support and contribution from the entire organization. Becoming a Magnet hospital means that an organization must meet more than 65 standards developed by the American Nurses Credentialing Center (ANCC). Meeting the standards was demonstrated through rigorous documentation preparation and review, and then validated during a two-day site visit that took place in November. Characteristics of Magnet hospitals include a collaborative practice that values the contribution of nurses, educational support for nurses within the facility, high quality of patient care, evidence-based practice and a leadership structure that encourages nursing input into patient care decisions. This designation represents the “gold standard” in nursing practice. Magnet hospitals consistently outperform their peers in recruiting and retaining nurses, resulting in increased stability in patient care systems. In these organizations, nurses are more satisfied with their jobs and are encouraged to perform at peak levels. Typically, Magnet institutions have a culture that supports the attainment of better quality patient outcomes. Research has demonstrated that Magnet facilities are likely to have a: s Lower mortality rate s Shorter length of stay s Lower infection rates s Increased patient satisfaction s Higher nurse retention rate The Jordan is incredibly proud to be one of the two percent of hospitals nationwide to have its culture of excellence recognized.

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ordan Hospital has earned Magnet status, the highest honor for nursing excellence. Magnet recognition, which is granted by the American Nurses Credentialing Center (ANCC), is given only to those hospitals that demonstrate adherence to the most rigorous standards for the highest patient care. Magnet status is considered the gold standard for patient care. The Jordan is the first to receive the designation on the South Shore and just the third in Massachusetts to achieve this rare honor. Just 138 of 6,000 hospitals in the country have achieved Magnet status. Jordan Hospital’s Chief Nursing Officer Carol Dilliplane, explains “Our pursuit of Magnet status began more than three years ago, starting with a number of enhancements to our nursing practices. We worked hard to improve nurse to patient staffing and included many of our staff nurses on the quality council and more hospital committees, forums and task forces. In addition, we initiated a number of nursing research projects and established the Professional Nurse Practice Council.”

“Our patients have been telling us for years that our nurses are wonderful; the American Nurses Credentialing Center simply confirmed it.”
– Alan Knight, President and CEO

“Our hard work has certainly paid off,” Dilliplane continues. “We are so proud to be recognized as a Magnet hospital. This endeavor has truly been a team effort among our nurses and all staff members. While our journey for continued excellence has only just begun, we are celebrating our success.” “Nurses, when empowered and properly supported, can ensure safe work environments for patients and the entire health care team,” says Jeanne Floyd, PhD, RN, CAE, and ANCC’s executive director. She continued, “Magnet recognizes organizations, such as Jordan Hospital, that sustain excellence by fostering quality nursing leadership, and valuing the professional practice of nurses.” Jordan Hospital President and CEO Alan Knight explains, “Magnet is yet another milestone in Jordan’s evolution into a community medical center. We are committed to providing our patients with the highest quality health care. This means investing in state-of-the-art equipment, developing key affiliations with Boston hospitals and recruiting the most talented staff.” To learn more about Jordan Hospital, visit us on-line at www.jordanhospital.org. To learn more about the Magnet process or the award, visit the American Nurses Credentialing Center at www.ana.org.

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NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

NURSING EXCELLENCE

Creating A Magnet Culture

A message from Carol Dilliplane, Chief Nursing Officer
More and more we are seeing evidence that our nursing staff is experiencing the benefits of continuous learning. Right now, we have 22 staff members receiving scholarship money for nursing education programs, and 32 nurses enrolled in degree programs. Currently, not counting any managers, 5% of our staff has master’s degrees, 29% bachelor’s degrees and 19% are certified in their specialties, with 15 staff nurses signed up for the next exam.

rofessional Development is a key force of “Magnetism.” It encourages professional nursing staff to continuously expand their practice. A magnet culture has systems that encourage and support continuous growth and development, both formal and informal. Licensed practical nurses (LPNs) Carol Dilliplane, seeking registered nurse RN, MS licensure; registered nurses (RNs) pursuing bachelor’s degrees; bachelor’s-prepared nurses seeking master’s degrees and master’s-prepared nurses entering doctoral programs, along with specialty credentialing by the ANCC (American Nurses Credentialing Center), are examples of formal continuing education. Attendance at staff education classes, conferences, and/or workshops held outside the hospital offering exposure to new people and ideas are examples of informal continuing education. The guiding principles driving this force is the belief that continuing education prevents “plateauing,” stimulates professional motivation, fosters evidence-based practice, and improves patient outcomes by enhancing quality nursing care. Magnet cultures are encouraged to support continuing education initiatives. At the Jordan we are fulfilling this mandate. We have the Curry Baccalaureate Nursing Program on site. We have an active tuition reimbursement program for college courses and degrees. We encourage and offer reimbursement for certification exams, and lately, have been able to arrange for the exams to be offered on site at Jordan Hospital so applicants do not have to travel into Boston. As many of you are aware, we also provide 24-hour staff education support along with a wide variety of classes and in-house certification programs.

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Magnet champions celebrate the good news of Jordan Hospital’s Magnet designation. Each year during our magnet certification period, we are required to send in a written report identifying the steps we have taken to continuously evolve our magnet culture. It is my sincere hope that at the end of each year we will be able to report great strides in the number of staff who have accessed these opportunities. However, the true issue is not the numbers, but what they represent. They represent the commitment Jordan nurses have to continuously improve their nursing care and resultant patient outcomes.

The Four S’s

SAFETY: Quality of Care, Quality Improvement, Organizational Structure, Professional Models of Care, Community and the hospital, Nurses as teachers SATISFACTION: Quality of Nursing Leadership, Collegial Nurse-Physician Relationships, Autonomy, Management Style, Professional Development

SKILLS: Professional Development, Nurses as teachers, Image of Nursing, Consultation and Resources, Personnel Policies STAFFING: Quality of Care, Quality Improvement, Consultation and Resources, Professional Models of Care

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Spotlight on Jordan…
Introducing new Board members
JOHN M. CARNUCCIO has been elected to the Jordan Hospital Board of Directors. John was a co-founder of BioSphere Medical, Inc. (NASDAQ: BSMD). He also served for twenty years at Boston Scientific Corporation, a global medical device company in Natick, Massachusetts. He and his wife, Gaynell, reside in Duxbury, where he is also involved in several local community projects. CLARK HINKLEY, has been elected to the Jordan Health Systems Board of Directors, having recently retired from a 40-year career in retailing. Most recently, he was Chief Executive Officer of Harold’s, a Dallas-based men’s and women’s specialty apparel chain. He and his wife, Jane, have lived in Duxbury since 1988, where he serves on the board of the Duxbury Beach Preservation Society. He previously served on the Jordan Hospital Board of Directors from 1996-1997. ERIC E. JOHNSON, MD, recently elected to the Jordan Health Systems Board of Directors, has been a cardiologist and internal medicine physician in private practice in Plymouth for 18 years. He also serves on the Jordan Hospital Board of Directors. Dr. Johnson and his wife, Denise, are Duxbury residents. JANE RICARDI, has been elected to the Jordan Hospital Board of Directors. A graduate of Stonehill College, Jane is currently President of the Rotary Club of Plymouth, Chairman of the Old Colony YMCA Plymouth Division Board, and a member of the South Shore Women’s Business Network. She resides in Plymouth with her husband, Philip, and their 5 children. WILFRED M. SHEEHAN has been elected Chairman of the Board for Jordan Health Systems. He also serves as a current member of the Jordan Health Foundation Board, the Jordan Health Systems Finance and Audit Committee, and the Building Committee, and is a former Chairman of the Board of Cura VNA. Will and his wife, Pat, have resided in Duxbury for over 34 years.

Introducing 3 new members of our medical staff
SETH CAHN, MD specializes in neurology. Having recently completed a fellowship at Beth Israel Deaconess Medical Center in Boston, Dr. Cahn attended medical school at Indiana University’s School of Medicine, and completed his internship at Evanston Hospital in Illinois and his residency at Georgetown University Medical Center in Washington, D.C. DAWNA L. JONES, MD, FACOG, board certified in obstetrics and gynecology, attended medical school at Tufts University School of Medicine, subsequently completing her internship at Providence Hospital in Southfield, MI, and her residency at Tufts University Affiliated Hospitals in Boston. In addition to obstetrics and gynecology, Dr. Jones combines her clinical expertise in treating menopausal women with natural therapies including homeopathy, non-hormonal options and naturopathy. MARC LEIBOLE, MD specializes in ophthalmology. Dr. Leibole is a g r a d u a t e o f Wa s h i n g t o n University’s School of Medicine in St. Louis, Missouri. He completed his internship at St. John’s Mercy Medical Center and his residency at Barnes Jewish Hospital, both schools also in St. Louis.

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Cardiology...

(continued from cover)
choose Jordan Hospital for cardiac rehabilitation. Patients come to the Jordan three times a week for the reassurance of supervised exercise and education, including diet, medications, and stress management. The American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) has awarded program certification to the Jordan’s Cardiac Rehab program. Certification recognizes those programs that have been rigorously reviewed by a national board and found to meet the outlined essential requirements for standards of care. Jordan Hospital is one of only four in Massachusetts to achieve such certification. I will keep you informed as this exciting program evolves. This is yet another example of how we are continuing to offer patients state-of-the-art technology and world class care, close to home.

catheterization involves threading a very thin, flexible, hollow plastic tube through a vein or artery from the groin area to the heart. The catheter can then be used to perform various diagnostic procedures. Catheters are designed to gain access to the body with as little trauma as possible. The new cardiac department, which combines the new catheterization lab and all of our existing outpatient cardiac testing, will be located in the surgery area, after surgery moves to our new pavilion later this year. Construction will begin late this year, and the service is slated to open next May. Along with the traditional treadmill and EKG stress tests, the Jordan also offers nuclear stress testing, pharmaceutical stress testing, echocardiograms (an ultrasound test showing the heart’s movement), stress echocardiograms, and Holter monitoring. Cardiac rehabilitation rounds out our program. Patients who have had a heart attack, bypass, or other procedures can

Introducing our Cardiology Team

Lorenz B. Cueni, MD, FACC

Luke F. Daley, MN, FACC

Stephen R. Dube, MD

Eric E. Johnson, MD

Brian J. McManus, MD

Donald M. Moore, Jr., MD

Robert E. Olson, MD

Robert Scarlatelli, MD, FACC

Richard E. Timberlake, Jr., MD

If you would like a copy of the Jordan Hospital Medical Staff Directory, please call Shannon Malone in the Philanthropy Office at 508-830-2420.
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Jordan Hospital Club News
From co-presidents Betty Dougherty and Ann MacFarland

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t was another beautiful, sunny day for the third annual Polar Plunge, sponsored by the Jordan Hospital Club. More than three hundred people braved the cold water at Plymouth Beach on Saturday, March 5th, to raise funds for the Jordan Hospital Club Cancer Center. This year’s plunge raised approximately $75,000! Thanks to the many teams from businesses, schools and the hospital, as well as individuals who worked so hard to get sponsors for this worthwhile cause. Some of the major fundraisers were Gilligan’s Island Rehab Team with $3,045, followed closely by Hugh and his Heifers with $2,767, East Bay Grille with $2,637, We Print Today with $2,500, and Plymouth South High School Wrestling Team with $1,965. Selectman Ken Tavares raised the most money: $5,600. This is truly a Jordan Hospital Community event, with participants coming from Carver, Kingston, Duxbury and Sandwich as well as Plymouth and other towns. Sandy’s Restaurant on the beach was open and served hot chocolate and chowder; Marylou’s served coffee; Situation kept us entertained with their music; Stop and Shop provided sandwiches for the post-plunge party; Ocean Spray provided juice; Quintal’s supplied vegetable trays; and Cape Cod Potato Chips donated snacks. With the enthusiasm and hard work of our Polar Plunge Committee, led by Catherine McKenna, let’s hope the fourth annual Polar Plunge in 2006 will be equally successful! In addition to our Polar Plunge, The Jordan Hospital Club continues raising money for Jordan Hospital through its Gift Shop, the Duxbury Lawn Party, our Fall Cocktail Party, and our annual mail appeal campaign. The Club proudly presented President Alan Knight with a check for $160,000 last November, which included $10,000 for nursing scholarships and $150,000 to support our Cancer Center. We are always gratified to hear praise for our Hospital and its hardworking staff. With that in mind, our Board recently declared its intention to donate $100,000 per year for the next three years to the Gifts of Care Campaign. We all look forward to the opening of the Jordan’s new pavilion and expanded facilities in the Jordan Hospital Club Cancer Center and other departments, as we continue to grow with the communities we serve.

One of our Ice Queens with Jordan the Bear

Send in the Clowns! Cynthia Carter, Susan Knight, Lyon Carter, Holly Opachinski

Meet the Jordan’s Dietary Delights! Susan Silva, Luisa MacDonald and Cathy Hudson
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Jordan in the News
Kennedy, Kerry and Delahunt deliver $650,000 grant to fight Cancer

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enators Edward Kennedy and John Kerry, and US Representative Bill Delahunt, members of the Massachusetts Congressional delegation, have announced that Jordan Hospital has received a grant of $650,000 from the U.S. Congress for expanded chemotherapy and radiation facilities at the Jordan Hospital Club Cancer Center, in an effort to strengthen cancer resources in our service area. Massachusetts has one of the highest breast cancer rates in the country. Similarly, the “These are urgent priorities. local incidence of bladder, colorectal, lung, prostate, pancreatic and stomach cancers is significantly higher than the national This will help save lives norms. “These are urgent priorities,” said Delahunt. “This will help save lives in our community.” in our community.” An important component of our expansion project, enhancements to the Cancer Center will include additional infusions rooms for medical oncology, and the purchase of a second linear accelerator and other equipment used for radiation therapies. Overall, the Cancer Center will nearly double in size. In addition to cancer detection services, surgical oncology and a wide range of related services, the Jordan Hospital Club Cancer Center, which is affiliated with Massachusetts General Hospital, offers both chemotherapy and radiation therapy in one convenient location, and provides patients with a multidisciplinary team approach to their care. – U.S. Representaive Bill Delahunt

Dates to Save!
Please mark your calendars for these upcoming events, and call us at 508-830-2420 if you’d like more information.

THURSDAY, APRIL 14, 2005 Community Business Partners’ Breakfast, 7:30 a.m. in the Funkhauser Conference Room at the Hospital THURSDAY, JUNE 2, 2005 Cranberry Hospice Golf Tournament at Plymouth Country Club FRIDAY, JUNE 24, 2005 The Jordan Hospital Club’s Duxbury Lawn Party at 151 King Caesar Road, hosted by Roz Thompson THURSDAY, JULY 14, 2005 Jordan Hospital’s Chairman’s Club Reception at Indian Pond Country Club in Kingston

MONDAY, AUGUST 8, 2005 Jordan Hospital Golf Classic at Indian Pond Country Club in Kingston SUNDAY, JULY 31, 2005 Cranberry Hospice Garden Party Marshfield FRIDAY, OCTOBER 14, 2005 The Jordan Hospital Club’s Fall Cocktail Party at Indian Pond Country Club in Kingston SUNDAY, OCTOBER 16, 2005 Annual Kitchen tour in Duxbury to benefit Cranberry Hospice

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CRANBERRY HOSPICE

CRANBERRY HOSPICE

CRANBERRY HOSPICE

CRANBERRY HOSPICE

CRANBERRY HOSPICE

A Letter from the Morgan Family
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he Donald and Eddie Morgan Memorial Golf Tournament started in August, 1993, and has been played annually ever since. Our tournament resulted from a conversation we were having among a group of friends at a gathering following our father’s funeral in March 1993. Donald Morgan had succumbed to colon cancer at the age of 63. Our Dad was a terrific guy who had a lifelong love affair with golf. He really enjoyed people, and having a good time. The Muscular Dystrophy Association (MDA) had been one of his favorite charities over the years because of his friendship with Danny and Bertha Bushy and their daughter, Susan, and the impact that MD had had on their lives. Therefore, a golf tournament to raise a little money for MDA and have a fun time with friends seemed like a great way to commemorate Dad’s spirit. With our brother Eddie as the driving force, our family embarked on what has become an annual journey for the past 12 years. One of the first people to embrace the idea and lend his support was our friend, Rick Bourque. We have discovered in the years since, that it is unlikely our tournament would have happened without all that Rick has done. That first year, we had about 60 golfers; we played at Maplegate Golf Club and had people come back to the home of our other brother, Bill, for a cookout afterwards. We were so pleased with the results that day that we decided to make it an annual event. We moved the tournament to the Pembroke Golf Club, and with a year to plan, we had well over 100 golfers the second year.

In November 1995, our beloved brother Eddie was diagnosed with colon cancer at the age of 32. The surgery and subsequent rounds of experimental treatments did not deter him from his active role in planning the golf tournament that summer. Unfortunately for all of us, he passed away in April 1997. During Eddie’s illness, he received some of his care at Jordan Hospital, and it was during the last month of his life that we became intimately acquainted with the remarkable people at Cranberry Hospice. The care Eddie received while at home helped him retain a large measure of dignity, and was a great source of strength and comfort for our family – especially for our mother, who was living with Eddie. So, we have kept the Donald and Eddie Morgan Memorial Golf Tournament running every year as a tribute to Dad and Eddie, a way to celebrate their spirit and remember other friends who have been touched by illness since we launched this event. In a small way, we try to make contributions to support Cranberry Hospice, as well as continuing our support for MDA and the American Cancer Society. In the last two years, we have moved the tournament to Brookmeadow Golf Club in Canton. The course and its facilities have turned out to be terrific for our group, and we look forward to continuing there each year. We know we can promise our participants a fun day, a good meal and prizes, and accommodate a wide range of golfing talent. We welcome new golfers every year, of any and all ability levels. The only requirement is a willingness to have some fun…because in the end, that is why we come back every year – a fitting tribute to a couple of great guys.”

To register, or for more information about the Donald and Eddie Morgan Memorial Golf Tournament, please contact Jim Morgan at 617-759-5576. This year’s golf tournament will be held on September 9, 2005 at the Brookmeadow Golf Club in Canton, MA.

For more information about the services provided by Cranberry Hospice, please contact Patti Ryan at the Philanthropy Office, telephone 508-830-2465, email at pryan@jhsi.org

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Thoughtful Expressions….

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houghtful gifts of all types can pay lasting tribute to someone we have lost, say thank you to a special caregiver, and celebrate a milestone in someone’s life such as an anniversary, a special birthday, an engagement or wedding, a christening, a graduation. These gifts are deeply appreciated by all of us here at the Jordan. When we receive your thoughtful gift, we immediately notify the honoree and/or designated loved ones. The amount of the gift always remains confidential. Special gift envelopes are available by contacting Shannon Malone at the Philanthropy Office at 508-830-2420, or at smalone@jordanhospital.org The following people have been lovingly remembered or honored with thoughtful gifts to Jordan Hospital, received between August 1, 2004 and March 1, 2005.

In Memory Of: Antonio J. Algeri III Doris E. Allen Ross E. Allen Dorothy S. Alves William Annable Edith E. Arruda Mary S. Barnes Herman J. Bernhardt Janice M. Boutin Barbara Bray Rachael Brennan-Gatto Paul B. Brine Margaret L. Buckley Francis A. Caldera Lillian A. Clark Jeanette E. Courtney Brent Dahlen Joan DeFelice Edith DeGeorge Joan Delaney Abel J. DeRoche Kathryn Devino Nancy R. Disalvatore John J. Dolan, Sr Marion N. Doner Virginia L. Drew Arthur G. Ecclestone, Jr. John F. Ferrari Heather Fleming Joseph Fonseca Manuel A. Fontes Harold Fratus J. Richard Gaintner, M.D. Joseph Gallagher Robert Gallagher Janet R. Genovese George Gillis James R. Goonan C. James Gormley, M.D. Rita E. Grafton Douglas A. Grey Marjorie Griffith Donald H. Hansen Robert C. Harrison Carolyn Hehir Carolyn G. Holmes Muffin Johnson, M.D. Sam Johnson Roy E. Johnson Mary F. Kelly Colby & Bernice Kelly Gretchen L. Kourtz Maureen Kreykenbohm Robert Kreykenbohm John Lagace Doris L. Lapworth Rhoda Law Howard F. Livingstone Josephine P. Lucchese Lois Maccaferri Daniel A. Machado, Sr. George B. Madsen III Alan L. Maini Mary Jo Matheson Martha H. McCarthy Charles P. Moniz Peter F. Murphy Ennio Peluso Nicholas & Ethel Phillips Regina Quinn Florence Rae Michele M. Reale Evelyn M. Renzi Manuel M. Ricardo Ann M. Rose John L. Rossetti James B. Runkal James Saunders John P. Sears, Jr. Joseph J. Shepherd Ronald Sherman Manuel P. Souza Edward L. Stephens Helen K. Sullivan Roger Surprenant Arlene Tasche Alice B. Taylor Gerald L. Torrence W. Gordon Tucker Gladys E. Valeriani In Honor Of: Lee Atkins Jordan Hospital Emergency Department Marge and Sel Atherton Michael F. Babini Marietta W. Brewster William S. Brewster Donald Chute Shawn Dahlen Debbie Harrington, M.D. Vincent W. Holland Eric E. Johnson, M.D. Richard Koehler, M.D. Linda M. Lake David and Renee Maini Richard S. Pieters, M.D. Willis & Lois Roberts Henry & Lydia Toll Richard F. Withington Lothrop & Dorothy Withington, Jr. Nathan & June Withington Paul & Drusilla Withington Michael Zavarin, M.D. Carole A. Weaver Charles M. Werly Anne H. Weston Reubin & Adeline Winokur Steven Winters Francis J. Zarella

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A Financial Strategy That Rewards You and Makes Good Sense

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charitable gift annuity can make sense (and cents!) for you and your family. In exchange for a low yielding asset, Jordan Hospital will guarantee income for life which could substantially increase your spendable income and benefit Jordan at the same time.

The following table shows rates for single individuals (both male and female). If a second individual is named to receive income following the death of the donor, the rate will be slightly lower. The following example is based on a $10,000 cash gift.

Annuitant’s Age 65 70 75 80 85 90

Percentage 6.0% 6.5% 7.1% 8.0% 9.5% 11.3%

Guaranteed Annual Income $600 $650 $710 $800 $950 $1,130

Tax-free Portion $346 $430 $471 $564 $721 $895

Charitable Deduction $3,110 $3,594 $4,155 $4,696 $5,099 $5,615

If you would like more information or to request a confidential personalized calculation to see if an annuity makes sense for you, please call Cindy Outhouse, Vice President for Philanthropy, at 508-830-2423.
Focus on Philanthropy is published three times a year by the Jordan Health Foundation. We are a not-for-profit corporation established to promote and engage charitable support for Jordan Hospital and Cranberry Hospice. The Philanthropy Team: Carol Gaines, Judith Lage-Margalejo, Shannon-Rose Malone, Cindy Outhouse, Patti Ryan, Kristin White. 275 Sandwich Street • Plymouth, MA 02360 508-830-2420 • FAX 508-830-2501 Email: couthouse@jhsi.org www.jordanhospital.org

Thank you!
Your charitable gifts are very important to us. They help us expand and improve our services and programs, and we are deeply grateful. We always welcome your comments and suggestions and appreciate every opportunity to talk with you personally. In the event you do not wish to receive further fundraising requests to support Jordan Hospital or Cranberry Hospice, please write to us at the Philanthropy Office, Jordan Health Systems, 275 Sandwich Street, Plymouth, MA 02360.

NON-PROFIT ORG. U.S. POSTAGE PAID PLYMOUTH MA PERMIT NO. 320