Employee Satisfaction Services
Ensuring employee satisfaction is central to achieving a successful and prosperous
organisation. Research has shown that motivated employees create higher customer
satisfaction and in turn positively influence organisational performance. SPSS Ireland understands that
retaining knowledgeable and experienced staff is the most critical element in the success of any organisation.
Providing employees with the opportunity to express their views on a variety of matters can help you as an
employer to implement changes to gain and retain future employees and improve morale within your
workforce. Whatever type of business you are in, surveys are a vital tool to help you collect the information
needed to understand and evaluate satisfaction.
At SPSS Ireland Consulting, we can assist your organisation in making more confident decisions from your data. SPSS
has been at the forefront of Data Analysis with specific expertise in survey research for the last 35 years and our
considerable experience leads to better and more accurate survey methodologies to answer your business
SPSS Ireland can partner with you in achieving your goals through our expertise in providing Employee Satisfaction
Services. Our consultants will probe your data to identify the patterns, trends and statistics relevant to improve
and empower your organisation. This is implemented through the use of:
• SPSS Survey Research Methodology
• Cluster Analysis.
Every organisation is unique, so we understand that survey measures must be tailored to suit them individually.
The following model exhibits our employee satisfaction survey methodology with SPSS Ireland possessing a great
deal of expertise at each step. We begin by recognising the necessary business questions that need answering and
through a number of phases we finish by producing the final report. Our consultants can translate your business
questions into a survey format to ensure you make better decisions regarding your employees.
SPSS Employee Satisfaction Survey Process Model:
1: Overall Objectives 2: Data Collection Methodology
Q: What are the factors that affect employee Q: Which method of data collection best suits my
A: SPSS Ireland Consulting extracts the factors necessary A: SPSS Ireland Consulting uses its survey
to solve your business problems by conducting a business experience to guide you towards the most
understanding analysis. Our consultants can translate productive method of data collection for your
your business questions into a survey format to ensure organisation. Data collection options include
you make more informed decisions on employee mail, phone, interview and web based surveys.
3: Sampling and Sample Size
Q: How many Respondents will I need?
2: Data Collection
A: A relevant sample size can be calculated using
Mail/Phone/ our proven statistical methodologies and Sample
Interview/Web Power® software.
1: Overall 3: Sampling
Business Method: “With the expertise and efficiency of SPSS
Understanding: Correct Sample
Set Objectives Size?
Ireland Consulting, we produced a
comprehensive report in a cost effective
manner within a tight project deadline”
- Mr. Peter Finnegan,
8: Final Report The Survey Construction:
Process Levels of Dublin Corporation
7: Data Cleaning 5:Questionnaire
Analysis Maximum Response
4: Writing Questions 7: Data Cleaning and Analysis
Q: How do I write appropriate questions to assist my Q: How do I go about analysing the questionnaires?
report? A: Our consultants are fluent in all statistical areas.
A: SPSS Ireland Consulting will apply suitable, reliable Our SPSS Data Analysis Software is specifically
rating scales and demographics. We create questions designed to produce the best statistical tables and
specifically to suit levels of measurement for graphics for your report. Our consultants have the
statistical analysis. experience to apply a wide range of statistical
techniques to your data depending upon the needs of
5: Questionnaire Design your organisation. These techniques include:
Q: How do I produce a questionnaire using the right • Baseline Reports and Charts
language and format to gain maximum response? • Extract themes from open-ended responses
A: With our vast research experience, following the • Multivariate Analysis
guidelines provided by SPSS will guarantee maximum • Cross tabulations
response. • Cluster Analysis
6: Pre-testing 8: Final Report
Q: How can I be sure to limit errors on the Q: How do I produce a report and give feedback?
questionnaire? A: Our consultants produce professional final reports
A: SPSS Ireland Consulting can be used as an “Expert when requested. We also advise on how to construct
Panel” to advise on questionnaire construction, overall feedback to employees. We can provide an
analysis and alternative pre-test methods. SPSS File with our analysis for future repeat analysis
and automation purposes.
Benefits of SPSS Ireland’s solution include
By choosing SPSS’ Employee Satisfaction solutions, you will receive:
• Actionable results that answer your business questions
• Partnership with an organisation that has specialised in survey design, research and analysis for over 35
• Structured and streamlined survey design that encourages valid responses
• A survey process that reduce errors and minimizes risk
• Sampling techniques that are statistically valid to ensure that results can be inferred onto the entire
• Full process visibility
• Comprehensive reports that support quick and effective decision making
SPSS Ireland Consulting
SPSS Ireland Consulting’s aim is to provide specialist advice and practical assistance to enable our clients to carry
out their work more effectively and efficiently. SPSS has conducted analysis for the worlds most proactive and
successful organisation including Bank of Ireland, Rabobank, E.B.S. Building Society, Corona Direct, Yamaha Motor
Group, the E.S.B. and Lloyds T.S.B.
Make better decisions with expert survey creation and analysis from SPSS Ireland Consulting. Let us convert and
host your existing paper survey quickly and affordably, in the process maximising response rates and improving the
depth and quality of information received.
SPSS Ireland use SPSS Dimensions survey research software products, SPSS Dimensions benefits organisations whose
backbone is the collection and analysis of survey data. SPSS Dimensions is a scaleable, customisable and integrated
application suite for multimode projects. Surveyors can also use Dimensions tools through an SPSS online hosting
service. For more information about SPSS Dimensions please visit: http://www.spss.com/dimensions/products.htm