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MGMT 326 – Fall_ 2009


									Winthrop University College of Business Administration MGMT 326 – Operations Management – Sections 002 and 003 3 Credit Hours Fall Semester, 2009 Required syllabus information begins on page 2. Tentative Schedule
Class 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Tuesday Tuesday Date 26-Aug 31-Aug 2-Sep 7-Sep 9-Sep 14-Sep 16-Sep 21-Sep 23-Sep 28-Sep 30-Sep 5-Oct 7-Oct 12-Oct 14-Oct 19-Oct 21-Oct 26-Oct 28-Oct 2-Nov 4-Nov 9-Nov 11-Nov 16-Nov 18-Nov 23-Nov 25-Nov 30-Nov 2-Dec 7-Dec 15-Dec 15-Dec Topic Introduction to Operations Management (OM) Operations strategy Product and process design Product and process design (continued) Product and process design (continued) Total quality management (TQM) – quality tools Total quality management (continued) Excel assignment 1 due: quality tools Statistical process control (SPC) Test 1: Chapters 1, 2, 3, 5 Statistical process control (continued) Just-in-Time (JIT) and Lean Systems JIT and lean systems (continued) In class assignment: attendance required Linear programming (LP) Excel assignment 2 due: SPC Linear programming in Excel Facility capacity and location Excel assignment 3 due: Linear programming Test 2: Chapters 6, 7, 9, linear programming Fall Break - No Class Facility layout Facility layout (continued) Work system design Inventory management Inventory management (continued) Inventory management (continued) Project management Project management (continued) Excel assignment 4 due: inventory management Aggregate planning Resource planning Test 3: Chapters 10, 11, 12, 13, 16 Resource planning (continued) Scheduling Thanksgiving Break - No Class Scheduling (continued) Supply chain management Supply chain management (continued) Cumulative Final Exam for 11:00 AM Class at 8:00 AM Cumulative Final Exam for 3:30 PM Class at 3:00 PM Textbook Chapter 1 Chapter 2 Chapter 3

Chapter 5

Chapter 6

Chapter 7

Handout Handout Chapter 9

Chapter 10 Chapter 11 Chapter 12

Chapter 16

Chapter 13 Chapter 14

Chapter 15

Chapter 4


Winthrop University College of Business Administration MGMT 326 – Operations Management – Sections 002 and 003 3 Credit Hours Fall Semester, 2009 Professor Information Dr. Emma Jane Riddle, 124 Thurmond. Office phone: (803) 323-2677 FAX: (803) 323-3960 Home phone: (803) 366-2587 Email: If you FAX anything to me, send it to my attention. Call or email me to let me know that it is coming. Office Hours Monday and Wednesday: 10:00 – 10:45 AM, 1:00 – 3:15 PM Tuesday: 10:00 – 10:45 AM, 1:00 – 4:30 PM Other times: By appointment. Course Prerequisites: At least 54 semester hours, a 2.0 cumulative GPA, QMTH 205, and a grade of Cor better in WRIT 102, GNED 102, or HMXP 102. Required textbook: Operations Management: An Integrated Approach, 3rd edition, by R. Dan Reid and Nada R. Sanders. Bring your textbook to class. Topics covered:                Introduction to operations management Operations strategy and competitiveness Design of goods and services Process selection and process technology Supply chain management Total Quality Management and Statistical Process Control Just-in-Time and Lean Systems Capacity planning, facility location, and facility layout Linear programming Job design Inventory management Aggregate planning and resource planning Resource planning Scheduling Project management


Grading System and Policy Grading System and Policy Your grade will be determined as follows: Percentage 57% 14% 2% 6% 21% 100%

3 Tests (19 % each) 4 Excel assignments (3.5% each) In-class Just-in-Time assignment Real OM and class participation Cumulative final exam TOTAL Letter grades will be assigned as follows: Your Final Average 90.00 – 100 88.00 – 89.99 80.00 – 87.99 78.00 – 79.99 70.00 – 77.99 68.00 – 69.99 60.00 – 67.99 Below 60 Letter Grade A B+ B C+ C D+ D F Course Requirements Tests and the Final Exam

Tests and the final exam will include multiple choice questions, problems, questions about the use of Excel and Excel Solver, and discussion and short answer questions. The exact format of each test will be discussed in class at least one week before the test. When computations and mathematical techniques are covered in class, self-study problems will also be assigned, and answers to the problems will be given. It is your responsibility to learn how to work these problems and to ask questions about what you do not understand. The best ways to get help with the selfstudy problems are to see me during my office hours, email your questions to me, or contact me by phone. As a general rule, we will not do self-study problems in class This course requires mastery of technical information. Tests require detailed knowledge of the material and the ability to apply what you have learned. Discussion and short answer questions focus on knowledge of the material and application of what you have learned, not on opinion. Discussion questions are graded on correctness, completeness, clarity, and consistency. Makeup tests will not be given unless there is a compelling reason for your absence. If a makeup test is needed, arrangements must be made before the scheduled time of the test. You are expected to contact the teacher as soon as you know that a makeup test will be necessary. You will be required to show written proof of the cause of your absence. If your absence results from a reason which can be anticipated, such as a business trip or varsity athletic participation, you may be required to take the test before the scheduled date. Unless you have three major tests and/or projects on the same day, tests or assignments in other classes do not justify a makeup test.


The final exam date is listed in the class schedule. Please make your travel plans accordingly. If the Registrar's Office informs you of a conflict between the exam in this course and another exam, I will work with you to resolve the conflict. All conflicts must be resolved before Study Day. According to Winthrop policy, "Personal conflicts such as travel plans and work schedules do not warrant a change in examination times". Excel Assignments Each Excel assignment is due at the beginning of class on the date specified in the syllabus. Email these assignments to me. Your spreadsheet will be graded and emailed back to you. Spreadsheets will be graded in the order in which they were submitted. These are individual assignments. Do not get help from anyone except the teacher. Violation of this rule is academic dishonesty and will be treated as such. You will be tested on the entire assignment, including computer skills. Time extensions are rarely given and will be considered only if you contact the teacher in advance and if the reason for the extension would justify a makeup test. The teacher will specify the length of the time extension in an email. Second extensions will not be given. No other policy would be fair to your classmates. If you need help with an assignment, either email your spreadsheet to me or bring it on a virus-free travel drive or diskette. You will not be able to access your Winthrop Z drive from my office. Emailed requests for help will be answered by email unless you give me a phone number where you want me to call you, or tell me that you will come by the office for help. If you use email, be sure to tell me what your questions are. In-class Assignment On September 30, the class will see a video about Just-in-Time manufacturing and take a short quiz on the video. Makeup opportunities will not be given unless there is a reason that would justify a makeup test. Real OM and Class Participation Real OM provides opportunities to gain class participation credit through Web research and other assigned activities. Real OM opportunities for each week will be posted on the class Web site ( ) on Friday of the preceding week. There will usually be a choice of Real OM opportunities. You can receive credit for only one Real OM opportunity each class period. Some class periods will not include Real OM opportunities. To receive credit, you must type your answer to an opportunity and either email it to the professor before class or print it out and turn it in at the end of class. You must also come to class and be prepared to discuss your answer in class. Credit will be based on the number of opportunities that you complete during the semester. If an activity has more than one part, you must do the entire activity to receive credit. Your grade in Real OM and Class Participation will be based on the number of Real OM exercises that you do, your participation in learning exercises in class, and your contributions to class discussions. To get credit for a learning exercise, you must be in class for the entire exercise. Class starts at the scheduled time. Sometimes you will be asked to do a learning exercise while the roll is being called. Both the quality and number of contributions will be considered in evaluating your class participation. The following types of contributions are particularly desirable.

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Raising key issues that the class needs to consider. Making comments that are correct and relevant but not obvious Demonstrated knowledge of assigned material. The ability to apply course material to particular business situations or issues. Knowledge of current events or topics related to this course. Supplying relevant examples from your work experience, reading, or research Comments or questions that help others understand a topic. Comments or questions that help others examine their ideas more closely. Responding to comments from your classmates.

The best grades for Real OM and Class Participation will go to students who take advantage of all Real OM opportunities, are present and engaged in all learning exercises, and contribute to class discussions. Attendance Policy  The attendance policy of Winthrop University will be enforced. You will not receive credit for this course if you have more than six absences. Exceptions will be made only if you have an extended situation, such as an illness, that is clearly beyond your control and causes you to miss several classes. If this type of situation occurs, you will be required to provide written proof of your reason for missing classes. If you cannot attend a class, it is your responsibility to get the notes from another student. You are also responsible for contacting the teacher or checking the class Web site to find out about any announcements that were made in class. Students with Disabilities Policy Winthrop University is dedicated to providing access to education. If you have a disability and need accommodations, please contact Ms. Gena Smith, Program Director, Services for Students with Disabilities, at 323-3290, as soon as possible. When you have your official notice of accommodations from Services for Students with Disabilities, give it to me so that I am aware of your needs.


Student Conduct and Academic Honesty You are required to comply with all provisions of the Winthrop University Student Conduct Code. The Student Conduct Code is found on pages 36-42 of the Winthrop University Student Handbook. You can find the handbook at . You and your classmates have the right to be judged fairly on your knowledge of course material and your work in the course. The following definition of academic dishonesty (cheating) is taken from the Winthrop University Student Conduct Code and will be strictly enforced: Academic misconduct in any form cannot be condoned. Academic misconduct includes but is not limited to providing or receiving assistance in a manner not authorized by the professor in the creation of work to be submitted for academic evaluation, including papers, projects and examinations; presenting, as one's own, the ideas or words of another for academic evaluation without proper acknowledgment; doing unauthorized work for which another person will receive credit or be evaluated; and presenting the same or substantially the same papers or projects in two courses without the explicit permission of the professors involved. In addition, academic misconduct involves attempting to influence one's academic evaluation by means other than academic achievement or merit.

More explicit definitions of academic misconduct specific to certain academic disciplines may be promulgated by academic departments and colleges. One who knowingly cooperates with another in an act of academic misconduct is an accessory to that academic misconduct. Thus a student who writes a paper or does an assignment for another student is an accomplice and will be held accountable just as severely as the other. Any student who knowingly permits another to copy from his or her own paper, examination, or project shall be held as liable as the student who submits the copied material. Academic dishonesty will be handled as described in the Winthrop University Student Conduct Code. A violation may result in a grade of "F" for the course. In some cases, the university may impose more severe penalties.
Course Goals One of the learning goals of the Bachelor of Science in Business Administration (BSBA) program is PROBLEM SOLVING: Students will be able to demonstrate rational decision making using quantitative tools, strategies, and data. This course teaches a number of techniques for using quantitative (mathematical) tools, strategies, and data to make business decisions. The course will also help you develop an understanding of important concepts and strategies in operations management (OM), including connections between OM and your degree option. Specific course objectives are listed below: 1. To develop an understanding of the strategic importance of Operations Management (OM) and how operations is used to support a corporation’s business strategy and to meet the needs of its customers in a global business environment. This is done in conjunction with each major topic. 2. To develop an understanding of how OM supports the marketing and financial objectives of an organization, and an understanding of linkages between OM and other business functions. This is done in conjunction with each major topic. 3. To develop a knowledge of the issues related to designing a factory, service facility, or supply chain, and the techniques used to do so. The quantitative tools used include quality tools, statistical process control, process capability, facility layout methods, linear programming, and project management. 4. To develop a knowledge of issues related to operating and controlling a factory, service facility, or supply chain, and the techniques used to do so. The quantitative techniques used include inventory models, material requirement planning, and scheduling methods. 5. To develop the ability to use statistical and quantitative tools to solve OM problems. This includes model formulation, computation, and interpretation of results. Specific techniques were listed under objectives 3 and 4. Assessment Responsibility and Performance Measurement This section explains how your performance will be measured on the Problem Solving goal of the BSBA program. This section is for information only and pertains only to the portion of the course that requires the use of mathematical and statistical tools, which account for about 60% of the course. This section does not change the course requirements, grading system, and grading policy that were explained above. Be guided by that information.


College of Business Assessment Test 2 will include a problem that requires you to formulate (set up) a linear programming model in standard form. Your score on this problem will be available for review by accreditation teams that visit the College of Business. Learning Activities and Performance Measurement Your skill in using mathematics and statistics will be graded on each test and on the final exam. Your knowledge of Excel will be graded on four Excel assignments and on the three tests. Tentative Course Calendar Please see page 1. Date and Time of the Final Exam   Final Exam for 11:00 AM class: Tuesday, December 15, at 8:00 AM Final Exam for 3:30 PM class: Tuesday, December 15, at 3:00 PM Syllabus Policy This syllabus includes the course requirements, policies, procedures, and grading system for MGMT 326. Schedule changes may be necessary to meet the educational needs of the class, or as a result of universitywide class cancellations or other situations that are beyond the professor's control. In rare cases, a schedule change requires a syllabus change. Other Important Information Course Withdrawal Policy My objective is to help you complete the course successfully. If you have questions about staying in the course or dropping it, please talk with me before making a decision. The following policy applies to all courses taken at Winthrop 1. Through August 28, you may drop or add courses via Wingspan or in person. 2. From August 31 through October 23, you may drop a course by submitting a valid course withdrawal form to the Office of Records and Registration in Tillman. A valid course withdrawal form must be signed by you, your advisor, and the professor. If you submit the valid form on or before October 23, your course grade will be an "N". After October 23, you cannot withdraw from a course unless there are documented extenuating circumstances. Extenuating circumstances include the following: death of an immediate family member; traumatic and unforeseen circumstances which are considered beyond a student's control; prolonged emotional instability, physical injury, or illness which has resulted in the student's inability to complete academic responsibilities; or a change in nonacademic employment beyond the student's control. Documentation of such circumstances must be definitive and must be presented along with a request for withdrawal with the assignment of an "N" grade to Mr. Tim Drueke, Winthrop Registrar, no later than the last day of class for the course. If you need to use this procedure, contact Mr. Drueke at 323-4862. In all other situations, you will get the grade that you have earned. In computing your grade, any work that you have not done will receive a grade of zero.

Classroom Environment Please help make this class a productive learning experience for everyone by observing the following guidelines:        Before class, read the assigned chapter and get the PowerPoint notes from the class Web site. Treat your classmates and professor with the same respect that you would give to your coworkers and your supervisor at work. Deal constructively with different opinions. When you want to ask a question or make a comment, please raise your hand and wait to be called on. This will give everyone a chance to participate. Avoid side conversations during a lecture or class discussion. Turn off cell phones and beepers during class. If you want to use a laptop to take notes during class, discuss this with the teacher before using the laptop. Permission will be withdrawn if you use the laptop to do work for other courses, view Web pages, send email, or do any other task that is not related to this course.

Communication      From Monday through Thursday, email is checked frequently during the day. From Friday through Sunday, email is usually checked at least once a day. On the weekends, if you need help immediately, please call me at home. If you leave a voicemail message, please say your phone number slowly and clearly twice. If you email an assignment to me and do not receive a return message within 24 hours, send it again or contact me to determine the problem. If you FAX anything to me, send it to my attention. Notify me by phone or email that a FAX has been sent. If you do not receive a reply within 24 hours, contact me to determine the problem.



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