Telephone Customer Service Survey

Description: This Telephone Customer Service Survey can be given to customers to assess the quality of customer service over the telephone a company provides. Specifically, this survey deals with custom service representatives that have helped customers over the phone, but could apply to different situations as well. In addition, this survey assesses the customer service representative’s helpfulness, knowledge, eagerness, clarity, and more. This survey is ideal for small businesses or other entities that want to assess the customer service provided over the phone.
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