NICK PIETROCARLO, PMP, PgMP, MBA 1020 Meridian Avenue, Miami Beach, FL 33139 786.218.8198 Nick@Pietrocarlo.com INFORMATION TECHNOLOGY LEADER Knowledgeable IT Cost Saver & Expert Global Program Manager
Appointed by the Project Management Institute of America for a global research study on role delineation between project and program managers. Also selected as an exam writer for the Program Management Professional Certification Exam (PgMP). Skilled at leading and developing teams of up to 50 and delivering programs up to $25M with an average project cost reduction of 15%. Negotiator of international and domestic contracts in excess of $10M with an average price reduction of 10%. Coach and mentor of cross‐cultural teams remotely and on‐site with stays of up to 6 months in over 30 countries across the globe. Proven expertise in‐sourcing and out‐sourcing IT operations, Infrastructure, & Applications Development with cost savings up to 50%.
Work History and Achievements 1994 ‐ Present
Island Cruises / Royal Caribbean Cruises, United Kingdom and United States
CIO, Director of Information Technology, United Kingdom, 2006 – Present Directed all Information Technology strategic and operational areas for 2000 users at this Joint Venture between Royal Caribbean Cruises Ltd, and TUI Travel, PLC. As Change Agent led the company’s migration to a new Reservations & ERP system, including movement of company personnel to new offices and IT infrastructure. Achieved a total cost reduction of 50% by coaching and mentoring internal resources to perform the majority of the work. Proactively worked with internal and external partners to achieve less than .01% downtime. Worked with internal and external partners to in source core IT services including the company’s LAMP based websites, Microsoft’s Exchange and CRM, and Active Directory across 6 site offices, 1 call center, 2 cruise ships, and 2 data centers. The in‐sourcing resulted in cost savings of 50% a year to support these technologies. Restructured a Payment Card Industry (PCI) compliance project to eliminate unnecessary work reducing project costs by 25% and planned ongoing operational support by 75%. Also designed and deployed Island Cruises’ first PCI compliant off‐line embarkation system that reduced guest wait times and eliminated check‐in delays due to system unavailability. Operations Manager – Global IT, United Kingdom, 2004 – 2006 Recruited, managed, and developed all IT positions to support operations worldwide. Reported directly to the CIO; responsible for a team of up to 50 people. Outsourced IT support for a $200M reservations call center and site office resulting in 25% IT cost center savings. Managed the retrofit of all IT systems and Entertainment areas of a cruise ship, achieving a 50% cost reduction vs. comparable ship retrofits. Achieved cost savings through coaching and mentoring internal resources to take on more responsibility from vendors, enabling use of 75% fewer vendors. Led the physical build out, server room configuration, and systems implementation for 2 offices including the wired and wifi networks, pbx, email, domain, and file server systems. Renegotiated original contracts that saved $1M during a 3 year period for packaged application and Software as a Service (SaaS) support, while improving issue response times by 50% for both locations. Program Manager, United States, 2000 – 2004 Promoted to Program Manager after successfully delivering a $15M program to develop and deploy the world’s largest Interactive TV system onboard Royal Caribbean’s Cruise ships. 10 years later the systems
are still in use and process over $100M transactions yearly. Interactive TV was written with .net framework running on IIS with a SQL backend.
Led and developed a team of 6 Enterprise Architects to deploy Enterprise Application Integration (EAI) and Service‐Oriented Architecture (SOA) across the company. Total Cost Savings from EAI and SOA has already exceeded $10M. Systems integrated included a legacy reservation and ERP systems running on an AS/400, Siebel’s CRM running on AIX, and the Enterprise Data Warehouse on Oracle. Introduced tools and technologies, such as IBM’s WebSphere IDEs and Rational’s suite of products allowing for code reuse across numerous IT projects. Also Co‐Managed the development of an Information Technology Life Cycle and Application Integration Design Guide for all new IT Projects. These guides and tools standardized J2EE and .net development and are still in use for all IT projects. Project Manager, United States, 1997 – 2000 Created and delivered over 100 presentations to departments of up to 500, including C level officers and the board of directors, to secure $130M funding for a legacy transformation initiative. Managed the deployment of a Beta Interactive TV System that increased onboard revenues by $100K yearly and reduced labor costs by $50K yearly, while eliminating guest wait times for purchase of shore excursions and checking account balances. Technologies leveraged included MTS, ASP, MSMQ, DHTML, SQL, IIS, IE5, WLBS, and JScript. Worked directly with the CEO, CFO, and President(s) to create the Audio/Video requirements and implement the company’s incident response center to manage worldwide responses 24/7/365. Video Engineer, United States, 1994 – 1997 Led various specialized teams to retrofit cruise ship’s entertainment and broadcast systems minimizing vendor labor by up to 50% in some cases. Topsy Turvy Productions, United States 1990 – 1994 Video Producer, United States Developed the concept and produced a video wallpaper service for Western New York nightclubs and bars. Revenue streams were generated through exhibition fees, advertising, and product placement in the television content shown to bar and nightclub patrons.
Education and Certifications
PgMP and PMP Certifications, Project Management Institute, 2002, 2008 M.B.A., California Coast University, 2007 B.S., Management, California Coast University, 2003 Notary Public Commission, Florida Department of State, 2004 Media Studies and Photography, University of Buffalo at New York, 1992 Canisius High School, Buffalo, New York, 1989 Boards and Committees Chairperson, Citizen’s Police Academy Alumni Association, Miami Beach, Florida, 2008 ‐ Present Worked with alumni members, the Mayor, the Chief of Police, and city government to gain approval for a city wide proclamation for Miami Beach Law Enforcement Appreciation Day. Chairperson, Strategy Board, Community Emergency Response Team, Miami Beach, 2007 – 2009 Member, Tech Committee, Community Emergency Response Team, Miami Beach, 2006 – 2007 Member, Internet Committee, Citizen’s Police Academy Alumni, Miami Beach, 2004 – 2008 Coached and mentored Miami Beach Police personnel on how to manage and update a PHP and MYSQL website for the Citizen’s Police Academy. Through this site class signup was automated which improved class signup by over 100% a year.