Resource: Appendix C
Read Scenario One in Appendix C.
Prepare a list of steps you would take to fix the problem, including steps
involved in reinstalling Windows XP and recovering the data Ben needs.
Read Scenario Two in Appendix C.
Create a list of questions you would need to ask Craig to correctly
diagnose the problem.
Provide details to support your answer to the following question: What
is the source of Craig’s problem?
Describe steps you would take to solve this problem if you were sitting
at Craig’s computer.
Post your responses as an attachment.