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									Leveraging Technology to Solve Retail
Asset Protection Challenges
Mark Stinde- Sr. Director, Asset Protection
January 3, 2012
           Session Agenda

• Overview of 7-Eleven
• Asset Protection Challenges at 7-Eleven
• In-Flight Technology Solutions for Asset
• Integration of Solutions to Maximize Systems
• Building Infrastructure that Supports both the
  Current and Future Needs of the Business
• Questions
7-Eleven – World’s Largest Convenience Retailer
  •   40,000 Stores Worldwide
  •   Operating in 16 Countries
  •   Worldwide Revenue $62.5 Billion
  •   Over 7,000 Stores U.S. and Canada
  •   Predominately Franchised

                 Asset Protection- Overview 2010
                                      • Reactive versus Proactive
• Robbery Prevention Programs               • Event Driven
                                            • Respond and Report
• Response to theft and fraud
                                      • Limited Technology
• Incident Management/Loss Recovery         • Data Mining inefficient and ineffective
                                            • Case Management non-existent

                                      • Significant theft, fraud in the stores
                                      • Safety/Risk Management
                                      • Limited resources in Asset Protection
                                      • Transition from Corporate to Franchise

  Current                             Best in Class

  •   Respond and Report                •    SME on all areas of Asset Protection
  •   Critical Incidents                •    Business Leaders
  •   Theft and Fraud Focus             •    Strong Business Acumen
  •   Reactive Approach                 •    Leveraging Technology and Data
                                        •    Proactive Approach
        Asset Protection Core Strategy
Revenue/ Profit   Inventory Variation    Incidents and   Safety and AP
  Assurance            Control          Investigations    Awareness

                      Asset Protection Team
           7-Eleven Franchise System- Partnership

                       7-Eleven                                       Franchisee
  • Own the location or hold the lease          • Initial Franchise Fee
  • Responsible for most of the occupancy       • Labor Expenses
                                                        •   Payroll
       •   Utilities
                                                        •   Workers Compensation Insurance
       •   Maintenance Expense (Most)
                                                • Maintenance (Some)
  • General Liability Expense
                                                • Inventory Shortage
  • Marketing/Brand
  • Finance Inventory

                                  • Merchandise Write-offs
                                       • Gross Profit

*** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendor
                         In Flight Technology Solutions
                                                                 Exception Based Reporting
                                                                 • Exception Reporting
Case Management System
                                                                 • Fraud Management
• Case Management
                                                                 • System Integration
• “Cradle to Grave” Resolution
• Asset Recovery
• System Integration

                                                       Talent Investment
                                                       • Investigations
                                                       • Field AP Specialists

                 Networked In-Store Video
                 • DVR Technology in all Stores
                 • Networked for Remote Access
                 • System Integration
                 •The utilization of Video Analytics
                                  The Asset Protection System
                                                                                                       6) The Asset Protection
1) Transaction activity
                                                                                                       Field Manager accesses
captured in the POS T-Log is
                                                                                                       both systems via the
sent from the store’s ISP to
                                                                                                       web and manages the
the HP Data Center.
                                                                                                       investigation information
                                                                                                       and results.

          Data Center
                                                4) The video is networked at the store and is
                                                called up for exceptions identified in the Secure      Asset Protection
                                                Tool. Video evidence can be stored in either
                                                Secure or APIS as digital evidence.

2) The POS T-Log is captured
in an unedited form and sent
along with other data feeds (21
in total) to the “Secure”
Exception Based Reporting
tool. Some feeds are also sent
to APIS.                                                                                      5) When a condition of concern is
                                                                                              identified a ticket is logged in the
                                                                                              Case Management tool (SaaS)
                                                                                              with the associated data from the
                                                                                              EBR tool.
3) The “Secure” EBR tool (SaaS) collects data & flags
potential fraud or other risk conditions based on the criteria
established by the AP team.
                      The Secure Portal

Investigators have
an overview of
system activity,
quick links to
reports and system

The portal is
customized for
each user’s or role
               Secure Questions
Automated queries are created to monitor specific fraud
risk areas are saved in the system to process data
            Secure Investigations
Results of Saved questions are fed into the Investigation
Center where investigators can review suspect transactions
               Secure Transaction Viewer
 Users can drill into the investigation results to see the details
 of specific transactions which have been flagged by the

Transaction viewer
will have access to
details such as:

 •   Receipt View
 •   Tlog Audit View
 •   Store Sequence
 •   CCTV footage
    Infrastructure to Support the Future

• In considering all of our technology solutions, we are
  balancing our current needs with those of the future.
    • How flexible is the solution, and can it accommodate
      future needs?
    • Is the provider committed to further development of
      their solution?
    • Can the solution continue to support our needs as we
      grow in store count and scale?
    • Can the solution easily integrate with other solutions
      that are currently in place or may be added?
Front Door Path Analysis
Front Door Pay & Leave
Arlington Advanced ATM Path
Arlington - People Count

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