Welcome Booklet 2013-2014 - University of Glasgow

Document Sample
Welcome Booklet 2013-2014 - University of Glasgow Powered By Docstoc
					                                     Information
                                         Booklet

      Welcome to Victoria Hall
                        Glasgow




Victoria Hall Limited     Phone:    0141 354 4100
Bells Pottery             Fax:      0141 354 4107
171 Kyle Street           Web:      glasgow.victoriahall.com
Glasgow                   e-mail:   glasgow@victoriahall.com
G4 0DS
                                                                                                                          BOOKLET
                                                                                                                         CONTENTS

Welcome to Victoria Hall ................................................................................................................................................ 3

The Staff ........................................................................................................................................................................... 4

Student Details ................................................................................................................................................................ 5

Bedroom Inventory ..................................................................................................................................................... 6 7        -
Flat Inventory ................................................................................................................................................................ 8-9

Fire Safety ................................................................................................................................................................. 10-11

Fire Safety Agreement .................................................................................................................................................. 12

Flat Inspection Statement ....................................................................................................................................... 13-14

Water Hygiene for Students ......................................................................................................................................... 15

Flat Inspection Dates .................................................................................................................................................... 16

Reception Facilities ...................................................................................................................................................... 17

On-Site Facilities ...................................................................................................................................................... 18-20

Internet Information ...................................................................................................................................................... 21

Phone Information ........................................................................................................................................................ 22

Phone Tariffs ................................................................................................................................................................. 23

Television Service ......................................................................................................................................................... 24

Contents Insurance ....................................................................................................................................................... 25

Energy Saving .......................................................................................................................................................... 26-27

Disciplinary Action ........................................................................................................................................................ 28

Invoicing Procedure ...................................................................................................................................................... 29

Replacement Item Cost ........................................................................................................................................... 30-31

City Life in Glasgow…………………………………………………………………………………………………………32-34




                                                                                                                                                                                    2
                                                             Welcome to
                                                             Victoria Hall
Hello and welcome to Victoria Hall in Glasgow. Firstly let me thank you for choosing
Victoria Hall as your place of residence for this academic year.
We have students living with us from Universities and Colleges throughout Glasgow, many
of whom have travelled here from various countries around the world in order to pursue
their academic goal. We wish you all well this year and hope that you have an enjoyable
time living at Victoria Hall whilst requesting that you contribute to the positive student
experience, by showing due consideration for your fellow residents.

The following pages of this booklet are designed to give you an introduction to life at
Victoria Hall and should help ease the transition into your new home. Certain forms such
as the fire safety agreement and bedroom inventories will require completing by each
resident within your apartment whilst others such as the communal inventory will need
completing in consultation with your flatmates. Please return these forms within the time
periods stated.

There are 3 members of the management team based within reception, namely myself,
Iain Cameron (Hall Manager), Lesley Loftus (Assistant Manager) and Alison
McKay(Administration Assistant). Between us we will endeavour to deal with any queries
you may have, so please feel free to pop into the office where there will always be
someone ready and willing to help.

We also have an expert team of caretakers who man the site 24/7, throughout the year.
They are equipped to deal with the majority of maintenance issues that may arise during
your stay.

I trust you will appreciate the high standard of accommodation that we have provided. I am
sure that you will assist us in maintaining the property in a good condition for the benefit of
our residents and also for those students who will reside with us in future years.

I wish you the best of luck with your studies and I look forward to meeting you all over the
coming weeks.



Iain



                                                                                             3
                                            Victoria Hall Ltd
                                                   The Staff
The Management Team




Iain Cameron            Lesley Loftus                     Alison McKay
Hall Manager            Assistant Manager                 Administration Assistant




The Caretaker Team




Danny McAllister   John Campbell            Peter Roger              Duncan Ferguson




                                                                                       4
                                                                             Student
                                                                              Details
This form is similar to the details you provided during your initial booking. There are some
additional pieces of information required and this gives you a chance to update any details i.e. new
phone number, email address etc.
The most important part of this form is the Emergency Contact section. Here you need to provide
the contact details of someone you would like us to get in touch with should, for example, you
have an accident. Normally this will be a parent / guardian however the choice is yours. It can be
anyone, anywhere in the world as long as they are contactable.

Please return this form to be entered into the ballot for a car parking space.

Block                                               Flat / Room

First Name                                          Surname

Date of Birth                                       Mobile

E-mail
                                                    Car Model &
Car Registration
                                                    Colour

                                        Emergency Contact

Name

Home Address



Day Telephone                                       Mobile

Night Telephone

Doctors Name                                        Doctors Phone



Doctors Address



* Please return within 7 days of arrival*



                                                                                                     5
                                                                             Bedroom
                                                                             Inventory
   It is important that you fill out this form accurately, as any discrepancies at the end / during your
   tenancy may result in you being charged for missing / damaged items. Work your way down the
   list checking that the items listed are present and in good condition. Any damaged or marked
   items including the walls, ceilings and fittings should be noted on the inventory to ensure you are
   not held responsible for the damage. If you need additional space to make notes then please use
   the back of the sheet.

ITEM                                            RESIDENTS USE ONLY                OFFICE USE ONLY

                                                   BEDROOM
Mattress protector

Mattress
Bed Base & Drawers
Bedside Cabinet
Desk & Drawer
Desk Chair

Electrical, Data & TV Sockets
Smoke Detector

Wall Heater
Book Shelf x2

Window (inc. sill, frame & handle)
Curtains

Net Curtains (ground floor only)
Notice Board
Light Above Mirror

Full-Length Mirror

Round Wall Light

                     Bed Wall
  Please note
                     Desk Wall
 any marks on
     walls –
                     Mirror Wall
 description &
    location
                     Other Walls

Ceiling: note any marks - description &
location

Carpet: Note any marks/burns – description
& location

Skirting Boards: note any marks - description
& location
Wardrobe (inc. doors)

                                                                                                           6
ITEM                                                 RESIDENTS USE ONLY         OFFICE USE ONLY

Door Stop
Door Lock & Closer
Bedroom Door
ITEM                                           RESIDENTS USE ONLY          OFFICE USE ONLY

                                                        EN-SUITE
En-suite Walls & Tiles: note any marks -
description & location

Wash Basin

Basin Plug & plug chain

Mirror

Shelf

Shaving Unit/Light

Toilet

Toilet Brush & Holder

Towel Rail
Toilet Roll Holder
Ceiling Light

Shower Unit, Hose & Head
Shower Door & Floor Tray
Shower Cubicle Tiles
Floor Tiles
Bathroom Door
Door Hook
Door Stop
Extractor Fan

   The items listed are provided by Victoria Hall Ltd and are present in each bedroom.

   VHL confirms that all items are in good condition at the start of the tenancy. Please provide
   detailed comments if you do not consider items to be in good condition.

   Please complete the above form in detail and return it to reception within 7 days of your arrival.

   If not returned within 7 days all items will be assumed present and in good condition.

   STUDENTS NAME

   FLAT & ROOM NUMBER

   ACADEMIC YEAR                           2013-14
   SIGNATURE




                                                                                                        7
                                                                Flat
                                                           Inventory
ITEM                                  RESIDENTS USE ONLY    OFFICE USE ONLY

                                           KITCHEN

Fridge Freezer- Fridge section
Fridge Freezer- Freezer section
Microwave
Kettle
Toaster
Hob & Oven
Grill Pan & insert
Cooker Hood Extractor Fan
Breakfast Bar
Sink/Drainer Unit
Cupboards

Drawers

Heat Detector
Fire Extinguisher
Fire Blanket
Kitchen Bin & Lid
Kitchen Strip light
Vinyl Flooring note any marks/burns


                                       KITCHEN UTENSILS
Bread Knife x 1
Can Opener x 1
Chef Knife x 1
Tablespoons x 6
Teaspoons x 6
Forks x 6
Knives x 6
Cutlery Tray x 1
Cheese grater x 1
Chopping board x 1
Colander x 1
Desert bowls x 6
Dinner Plates x 6
Side plates x 6
Glasses x 6
Mugs x 6
3 Saucepan and lids and Frying pan
x1
Hoover
Mop, mob bucket and insert
Dustpan and brush
Iron and ironing board
                                           LOUNGE
Television and stand
Television Ariel Lead
Television Remote Control
Wall Heater inc. controls & cover
Electrical Sockets

                                                                              8
 ITEM                                             RESIDENTS USE ONLY        OFFICE USE ONLY

 3 Seater sofa & 2 seater

 Coffee Table

 Lounge & Kitchen Windows &
 Handles

 Curtains

 Net Curtains (ground floor only)

 Ceiling: note any marks - description
 & location

 Carpet: Note any marks/burns –
 description & location

 Wall Lights (x 2)
 Notice Board
 Breakfast bar stools x 2 (note
 condition)
 Lounge/Kitchen Door & Closer
                                                      HALLWAY
 Walls: note any marks - description &
 location

 Ceiling: note any marks - description
 & location

 Carpet: Note any marks/burns –
 description & location

 Lights & light switches
 Smoke Detector
 Flat Telephone
 Intercom Handset
 Cistern Cupboard Doors
 Immersion Heater (Where applicable)

The items listed are provided by Victoria Hall Ltd and are present in each room stated.
VHL confirms that all items are in good condition at the start of the tenancy. Please provide
detailed comments if you do not consider items to be in good condition.

Please complete the above form in detail and return it to reception within 7 days of your arrival.
If not returned within 7 days all items will be assumed present and in good condition.
Flat
Academic year           2013-14
                                  Date Moved In                  Name                 Signature
Room    1
Room    2
Room    3
Room    4
Room    5




                                                                                                     9
                                                                                        Fire
                                                                                      Safety
Victoria Hall provides the following fire safety features:

   •   Fire Blankets - situated in the kitchens.
   •   2kg Dry Powder Fire Extinguishers - situated in the kitchens.
   •   Heat Detectors – situated on the kitchen/lounge ceilings.
   •   Smoke Detectors – situated on the hallway & bedroom ceilings.
   •   ½ Hour Fire Safety doors to the main flat entrance, all bedrooms and the kitchen / lounge
       area.
   •   Intumescent strips around the doorframes to reduce the passage of smoke in the event of a
       fire.
   •   Door closers to all internal doors.
   •   Door locks fitted with a thumb turn mechanism to allow escape without the use of a key.
   •   Fire action notices on the back of all bedroom doors.
   •   All furniture and fittings provided are designed to meet Fire Safety requirements.
   •   Emergency lighting in the communal stairwells to ensure a safe escape route at all times.

Advice in the Event of a Fire

   •   If you discover a fire follow the instructions given on the fire notices in your flat.
   •   If you are in your bedroom and a fire in the hallway is obstructing your exit, the safest option
       is for you to remain in your bedroom. Let others know you are in the room by shouting from
       the window or by contacting the Fire Brigade, the office or the Caretaker on duty (in this
       order).
   •   If there is smoke appearing around the door – place bedding or towels around the door to
       prevent the smoke from penetrating into the room.
   •   Open the window and stay near it for fresh air until the Fire Brigade arrives.
   •   If you hear a fire alarm inside another flat contact the Fire Brigade by dialling 9 followed by
       999. Also contact the office or the Caretaker on duty.
   •   If you believe there is a fire in another flat in your block the safest option is for you to remain
       in your bedroom or lounge unless instructed otherwise by the Fire Service or Caretaker.
       Your flat door, lounge and bedroom doors are all ½ hour fire doors. Let others know you are
       in the room by shouting from the window or by contacting the Fire Brigade, the office or the
       Caretaker on duty (in this order).
   •   If you choose to leave your room/flat check door handles, hinges and edges for heat with
       the back of your hand. If they are warm – DO NOT open the door – the fire is on the other
       side.




                                                                                                       10
                                                                                       Fire
                                                                                     Safety
Advice in the Event of a Fire

   •   Make your Fire Action Plan now – awareness can save lives.
   •   Familiarise yourself with the location of the Fire Safety equipment.
   •   Report any problems with your fire fighting equipment. If you use the equipment to tackle a
       fire report to the office immediately so that we can replace it.
   •   Do not remove or abuse any of the equipment – it is provided for your own safety.
   •   Do not remove the bedroom door closers or prop open the internal fire doors at any time.
   •   Do not prop open doors in communal areas and stairwells.
   •   Keep all doorways and hallways clear from obstructions at all times.
   •   Do not leave bags of rubbish or other items in the stairwells or on landings. This may
       obstruct your potential escape route or that of other residents.
   •   Do not store empty boxes and other combustible items in the storage cupboard – this is a
       potential fire hazard.
   •   Whilst cooking do not leave cooking appliances unattended.
   •   Do not keep or use in the flat any lighted candles, incense sticks, naked flame appliances
       or portable apparatus fed by paraffin or liquid gas.
   •   If you bring any item of your own furniture into the flat, it must display the British Standards
       for Fire Safety and must be approved and authorised by Victoria Hall Ltd.
   •   Switch off electrical appliances at the wall when not in use.
   •   Do not overload electric sockets.
   •   Report any faults with electrical equipment and ensure that faulty appliances are not used
       until repaired or replaced.
   •   Do not attempt to dry any items on your lounge or bedroom heaters.



Please take note of this useful information
      Fire kills – you can prevent it.

       Victoria Hall Ltd takes fire safety very
       seriously. Any resident found to be in
          breach of this will face relevant
                 disciplinary action.

                                                                                                     11
                                                                           Fire Safety
                                                                           Agreement
Victoria Hall Limited recognizes its responsibilities for providing a safe environment for residents and has
put in place various measures in relation to Fire Safety.

Residents also have a duty to take reasonable care of the safety of themselves, visitors and Victoria Hall
staff. It is your responsibility to co-operate with Victoria Hall by complying with the standards of
performance detailed below.

   •   Fire doors must be kept closed at all times.
   •   Fire Doors must not be propped open – if door wedges are found in flats they will be removed and
       disposed of.
   •   Door closers must not be removed from fire doors at any time.
   •   Fire extinguishers and fire blankets must be visible and accessible at all times, and must not be
       moved from their location
   •   All incidents where fire fighting equipment has been used must be reported to the office or the
       Caretaker on duty immediately so that replacements can be provided free of charge.
   •   Where fire fighting equipment is replaced due to abuse relevant charges will be made.
   •   Flat hallways must be kept clear and free from rubbish and obstructions at all times
   •   Doorways must be kept clear from obstruction at all times
   •   Rubbish (or any other items) must not be left in stairwells or on communal landings.
   •   Rubbish must not be allowed to build up in bedrooms or communal areas in flats.
   •   ALL VISITORS AND RESIDENTS MUST OBSERVE THE NO SMOKING RULE WITHIN ALL
       AREAS OF VICTORIA HALL (INCLUDING BEDROOMS, FLATS)
   •   Cooking appliances must not be left unattended whilst in use.
   •   Lighted candles, incense sticks, shisha pipes, naked flame appliances or portable apparatus fed by
       paraffin or liquid gas must not be kept or used in flats.
   •   PLEASE NOTE THAT IF ANY OF THESE ITEMS ARE FOUND IN EITHER FLATS OR
       BEDROOMS THEY WILL BE REMOVED WITHOUT FURTHER NOTICE.
   •   Electrical sockets and extension leads must not be overloaded
   •   Any faults with electrical equipment belonging to Victoria Hall must be reported to the office or the
       Caretaker on duty immediately. Faulty appliances must not be used until repaired or replaced.
   •   Heaters must not be covered by clothing or any other items.
   •   Light fittings must not be covered.
   •   Vents on electrical equipment (including wall heaters) must be kept clear and must not be blocked
       by other items at any time.

I confirm that I have read and understood the fire safety measures detailed above and agree to adhere to
them at all times.


Name


Signature                                               Date




                                                                                                               12
                                                            Flat Inspection
                                                                  Statement
During the monthly flat inspections, Victoria Hall staff, check for general cleanliness, any signs of
damage to the property, fire safety and anything that might breach general health and safety.

During flat inspections it is down to the discretion of the member of staff as to what needs cleaning
– the details overleaf explain Victoria Hall’s expectations regarding cleanliness.

All residents are informed of the flat check dates upon arrival (in your welcome pack) and
therefore it is the individual’s responsibility to ensure that their flat and room are in a satisfactory
condition before the flat inspections are due. If you know you will be away for this period you must
ensure everything is cleaned before you go, as the same standard will still apply.

The flat check dates provided are to be used as a guideline (although we will try to adhere to them
as best we can) as they may be liable for change at the discretion of the management. In this
event we will give sufficient notice of any changes.

If any items in the flat require attention a letter will be left stating what is to be done and the time
by which it should be completed (this will usually be a 24-hour period). The re-inspection will
proceed at some time AFTER the time stated on the letter and you should not assume that it will
be at that time exactly.

If, upon the re-inspection, the items have not been dealt with to Victoria Hall’s satisfaction (in
accordance with the guidelines overleaf) a further letter will be left informing you that contract
cleaners will be attending to the items on a specified date. There will be no further rechecks after
this second letter has been left and cleaners will be booked immediately. If the cleaners arrive at
the flat and the work has already been completed by the Tenant(s) then a cancellation charge of
£10.00 will apply, regardless of how much the work itself would have cost. Cleaning is charged at
£18.00/hour with a minimum charge of £18.00. Please note that we may take photographs of any
unclean rooms/items.

If an item is considered unclean by the member of staff completing the check then you will be
asked to clean it. Where there is a claim from a resident that it is not possible to get the item any
cleaner, the cleaning contractor will be instructed to complete the work and the item will be re-
checked by a member of Victoria Hall staff. If the cleanliness of the item has improved following
the cleaner’s visit consequent charges will be applied. No charges will be made to the resident
where there has been no improvement in cleanliness.

Cleaning Standards & Cleaning Suggestions

Please find below some examples of the items we have to re-check most frequently and a suggestion
of the best way to clean them. This list includes only some of the items that we require to be kept clean
- if you need advice on how to clean any other items in the flat then please ask at Reception.




                                                                                                           13
Kitchen floor
Simply mopping the floor is not sufficient. You will need to use a floor cleaner with de-greasing
properties and hot water. The floor will need to be scrubbed thoroughly with a scrubbing brush
(provided by Victoria Hall) prior to mopping to get it thoroughly clean.

Hob
The hob should be completely white and there should be no build-ups of food or greasy stains. If the
grime comes off when the hob surface is scraped then it is not clean enough. Do not use wire-wool (ie.
Brillo pads) on the hob as it will scratch the enamel off. Do use a kitchen cleaner with de-greasing
properties and a sponge-scourer or similar.

Oven
An oven cleaner with de-greasing properties is needed to get the oven and the oven door properly
clean. The glass on the oven door should be clear, not brown. The seal on the oven will need wiping to
remove build ups of crumbs and grease and the floor of the oven itself must be free from grime and
food build-ups.

Microwave
Microwaves should be cleaned inside and outside. An all-purpose kitchen cleaner with de-greasing
properties and a kitchen cloth should get the grime off without damaging the microwave. You will need
to clean both the glass plate and under the glass plate. The microwave needs regular cleaning inside
to prevent rusting. Where rusting occurs as a result of the microwave not being cleaned it will be
replaced at the residents’ expense

Shower
Use non-abrasive bathroom cleaner (e.g. Cif Foam or Flash bathroom) with hot water and a sponge or
a scrubbing brush. Clean the shower tray (the base that you stand on), the door (including the lip at the
bottom) and it’s frame, the tiles and the grouting. If the grouting or tiles are discoloured you may need
to spray on the cleaner and leave it to stand for a while before wiping it down. If soap scum or other
substances come off when the surface is scraped then it is not clean enough. Leaving any part of the
shower pink/discoloured is not acceptable. Extractor fans should not be turned off at the switch above
the bathroom door as they help prevent damp and mould build-up in the en-suite. If mould builds up as
a result of the fan not being used residents will be charged for repairs to the grout/silicone.

Basin
The basin itself, the taps and the tap bases and in/around the plughole should all be cleaned. Any
streaks of scum, or brown/grey/pink build-ups, either in the basin or near the taps is unacceptable.

Please note
Proper cleaning products must be used. Soap or washing up liquid is not sufficient to clean with, nor is
wiping things over with a damp cloth. For the bathroom it is best to use a bathroom cleaner (e.g. Cif or
Flash) and a multi-purpose cleaner can be used in the kitchen for most items. For the oven and hob
please use an oven cleaner (e.g. Mr. Muscle) for the best results. Ensure rubber gloves are worn when
using cleaning solutions or handling hot water. Always follow any safety instructions on product
packaging.




                                                                                                       14
                                                           Water Hygiene
                                                            for Students
In order to maintain the required levels of ‘Water Hygiene’ on site both tenant and landlord share
the responsibility. As such a tenant is required to carry out 2 tasks (contractually) to ensure these
standards are met.

1. Water temperature from taps in flats.

Duration: Once every month.

      Check the water from the hot taps reach a temperature equal to or greater than of 50°C
      within one minute of running.
                                                                                     C
      Check the water from the cold taps reach a temperature equal to or less than 20° within
      one minute of running.

Note: You should report to Victoria Hall if the water temperatures do not achieve these levels as
well as any other issues regarding your water supply.

2. Cleaning of the shower head in your room.

Duration: once every three months.

      Dismantle, clean and disinfect shower head and hose.

Procedure;
      Dismantle showerhead into the two components and dismantle the shower hose from the
      main shower unit.
      Remove scale and debris from showerhead with a brush. If the scale doesn’t come off then
      an acid solution needs to be used.
      The showerhead and hose needs to be disinfected, which is done by submerging the items
      in a sterilising solution for 15 minutes.
      Rinse well and reattached all the components to the main shower unit.
      Run the shower for 2 minutes.

Note: if you have any problems cleaning the shower head please ask a member of staff for advice.

                                              Legionella

  If for whatever reason you suspect Legionella bacteria in any part of your flat you must
         evacuate your flat and report this immediately to a member of management.




                                                                                                  15
                                                                      Flat Inspection
                                                                               Dates
Please accept this as your 24-hour notice period for flat inspections throughout your Tenancy at
Victoria Hall. The inspections will generally take place between 9am and 5pm on the dates
specified below. If any part of your bedroom, bathroom or communal area requires attention then a
re-inspection will take place after 9.00am the next day. If the problem has still not been resolved
then Victoria Hall will instruct contractors to carry out the work and the cost plus administration
costs will be billed to the relevant Tenant(s). There will be no exceptions or second re-checks.
Please see Flat Inspections Statement for Victoria Hall expectations.


                                                BLOCKS                   BLOCKS                 BLOCKS
                         BLOCK D
                                                A&H                      B&C                    E, F & G

     COMMUNAL
                         MONDAY                 TUESDAY                  WEDNESDAY              THURSDAY
     AND
                         14th OCTOBER           15thOCTOBER              16th OCTOBER           17th OCTOBER
     BEDROOM
     COMMUNAL                                                            WEDNESDAY
                         MONDAY       TUESDAY                                                   THURSDAY
     ONLY                                                                20th
                         18thNOVEMBER 19thNOVEMBER                                              23rdNOVEMBER
                                                                         NOVEMBER
     COMMUNAL
                         MONDAY                 TUESDAY                  WEDNESDAY              THURSDAY
     AND
                         20th JANUARY           21st JANUARY             22nd JANUARY           23rd JANUARY
     BEDROOM
     COMMUNAL            MONDAY        TUESDAY                           WEDNESDAY              THURSDAY
     ONLY                17th FEBRUARY 18th FEBRUARY                     19thFEBRUARY           20th FEBRUARY
     COMMUNAL
                         MONDAY                 TUESDAY                  WEDNESDAY              THURSDAY
     AND
                         17th MARCH             18th MARCH               19th MARCH             20th MARCH
     BEDROOM

     COMMUNAL            WEDNESDAY              TUESDAY                  WEDNESDAY              THURSDAY
     ONLY                21st APRIL             22nd APRIL               23rd APRIL             24th APRIL
     COMMUNAL
                         WEDNESDAY              TUESDAY                  WEDNESDAY              THURSDAY
     AND
                         19th MAY               20th MAY                 21st MAY               22nd MAY
     BEDROOM
     ALL AREAS
                         WEDNESDAY              TUESDAY                  WEDNESDAY              THURSDAY
     FINAL
                         16th JUNE              17th JUNE                18th JUNE              19th JUNE
     INSPECTION

Please note that over the Christmas & Easter holidays, a check of your communal areas will be carried out to ensure
they are clean and tidy, rubbish has been removed, heaters switched off & fridges emptied.

As many of you will book out of the Hall once exams have finished and prior to the expiration of your tenancy,
Victoria hall staff may carry out thorough and final checks before the final inspections to allow for relevant cleaning
and painting invoices to be issued where necessary.




                                                                                                                          16
                                                                          Reception
                                                                           Facilities
The main reception should be your first stop if you require any help with your accommodation.

Reception Opening Times:

Mon – Thurs             9:00 am – 18:00

Friday                  9:00 am - 17:00

Sat & Sun               12:30 – 13:30

The office is closed on Bank Holidays

Should you require assistance outside of the reception opening hours there will always be a
caretaker on site who can be contacted either at the caretaker lodge (located next to reception)
or on the caretaker mobile (below):

Caretaker Office:       0141 354 4106

Caretaker Mobile:       07971908253 (Please use this number if the fire alarm goes off)

There are a number of services provided at reception should you require them.

Fax                         UK                                   Europe              World
Sending (per sheet)         £1.25                                £2.00               £3.00
Receiving (per sheet)       £0.25                                £0.25               £0.25

Photocopying                B&W                                  £0.10 (per sheet)

                            B&W                                  £0.10 (per sheet)
Printing
                            Colour                               £0.35 (per sheet)

                            Replacement key                      £20.00
Other Items
                            Replacement fob                      £15.00
*Prices are subject to change*




                                                                                                   17
                                                                                On-Site
                                                                               Facilities
Laundrette

The laundrette is located next to H block entrance. In order to use the service you will need to get
a laundry card from reception. There is a £5 deposit for the card which can be refunded at any
point when the card is returned. The card needs to be topped up via the box in the reception area
(N.B. The box only accepts £5 or £10 notes). The cost of a wash is £1.50 and the cost of a dry is
also £1.50. Instructions for the laundry use are shown below (also available in laundrette):

Begin by putting your clothes into the washer / dryer, closing the door and then selecting the wash
/ dry program you require.

Next go the relevant box and insert your laundry card. Note: There are two boxes – one for
washers and a separate one for the dryers.

The display will show your balance and then ask you to select your machine. Simply enter the
machine number your clothes are in and press the * button to confirm your choice. If you press the
wrong number or simply wanted to check your balance press the # button to eject your card.

IMPORTANT: Once you have selected your machine you need to go back to the washer / dryer
and press the GREEN button to start the cycle. If it doesn’t start straightaway try pressing the
button a few more times and the machine will eventually start.

Victoria Hall Ltd accepts no liability for any loss of laundry credit due to user error in failing to
follow these instructions correctly.

N.B. The dryers dry by hot air. If you overload the dryers they will not dry your clothes.
     Please note that unused credit remaining on cards cannot be refunded.



  Laundry should not be left unattended during the washing or drying cycle.
    Victoria Hall Ltd accepts no liability for loss of personal items from the
                                   laundrette.




                                                                                                        18
Bins & Recycling
All rubbish should be removed from the flats and taken directly to the bin stores located in the
Courtyard (All rubbish should be contained within appropriate bin bags and must not be loosely
discarded. Rubbish must not be left in stairwells, these areas are checked daily and an
administration charge will be levied for each item of rubbish that has to be removed.

Victoria Hall Ltd also provides two blue recycling bins for the disposal of papers, aluminium and
plastics. These bins can also be found in The Courtyard.

Mail
Mail is kept in reception for you to collect. Please ensure that all mail is correctly addressed.
Please note that we only accept mail for current residents – “care of mail” will be returned to
sender. Victoria Hall will accept registered mail & parcels and will sign (without liability) on your
behalf. An information slip will be put in your pigeon hole to notify you that we are holding a parcel
for you. A signature is required upon collection.

Security
Victoria Hall Ltd employs a team of caretakers who work on a shift rotation basis to ensure that the
site is covered 24 hours a day, 365 days a year. If you have a concern about security please
inform a member of staff immediately. To supplement the work of our caretakers we have CCTV
surveillance in operation throughout the site, enhanced further by security fencing and restricted
door access controls.

Our security is however only as good as the residents who live with us, so please ensure that you
follow some simple safety steps such as closing windows and doors if you leave a room, keeping
your door access fob and bedroom key on your person at all times and by not allowing visitors to
tailgate you onto site or into a block.

The flat intercoms allow you to talk with people ringing your flat but will not allow you to “buzz”
them in for security control. You will need to physically go to the main gate and escort your guest
up to your flat.

You are welcome to have guests at Victoria Hall during your stay although all overnight guests
must be signed in at reception during office hours. This is very important for fire safety. You should
also check with your flatmates that they do not have any objections. Please remember that as our
tenant you are legally responsible for the behaviour of your guests and any damage and/or
nuisance they may cause will be your responsibility.

Maintenance
Please report any maintenance issues directly to reception. A caretaker will then be assigned to
carry out the repair as soon as possible. Please note that repairs are carried out in order of priority
and emergencies will be attended to first. If you refuse the caretaker entry you must re report you
maintenance problem to the office.

Bicycle Storage
There are bicycle storage areas on site and there is no charge for their usage. Please refrain from
storing bikes within your flat and/or staircase, this is a breach of tenancy and any bicycles found
within these areas will be removed and a release fee applied.



Car Parking
Car parking spaces are restricted for use to students by ballot. Students wishing to enter the
ballot must fill in enclosed application form. Students who are certified as disabled and are in
possession of a disabled parking permit are also eligible for a space, please come to reception.
                                                                                                    19
Smoking
Victoria Hall Ltd is a completely no smoking site, this includes all bedroom, public and all
communal areas. Failure to adhere to this policy will result in disciplinary action.

Courtyard
You are welcome to make best use of the courtyard. We would request however that you show
due consideration for your fellow residents and therefore ensure that noise is kept to an absolute
minimum. This is particularly relevant after 10.00pm at night where thereafter no congregating will
be permitted; consequently we would request that you return directly to your flat after a night out.
No ball games are allowed at any time.

Payment of Bills
Victoria Hall Ltd will accept payment of bills via cash, cheque and most debit/credit cards. We can
only accept cheques and card payments for transactions totalling over the value of £5. Please
note that an administration charge of £30 is applied each time a cheque is returned from the bank
unpaid.

Key & Fob
All door access fobs are individually programmed and identify the user at all doors where
presented (whether access is gained or not). Your fob will allow you access to the site, reception,
laundry and then to your block and flat. You are responsible for the safe keeping of your fob and
key. Please inform reception immediately should you lose either.

Your fob can be cancelled - a replacement fob costs £15

Your bedroom key is unique – a replacement key costs £20

Please ensure that you remember to take your key and fob with you at all times as staff may be
busy and not able to immediately grant you access.




                                                                                                  20
                                                                               Internet
                                                                           Information
The internet service available to our students in Glasgow is provided by Ask4.

Ask4 is the leading supplier of internet services to private student accommodation providers across the UK.
By connecting client’s buildings directly to their own network using dedicated fibre

Ask4 ensure that the buildings have access to super-fast, scalable internet services and value-added
services such as IPTV and VoIP.

Ask4 student internet services are designed to be incredibly easy to use. As well as offering high quality
fast broadband packages, they also provide additional services such as Online TV, Voice over IP, Storage
and Network Gaming Solutions.’




For any problems or queries with your internet service please refer to the support CD issued to you. This
contains a comprehensive troubleshooting guide. If you are still experiencing difficulties then you can
contact the ask4 Support Centre at any of the following contact points:

Support Centre Opening Times
   • Mon – Fri             08:00 – 22:00
   • Sat – Sun             10:00 – 20:00
   • Phone:                0845 123 8710
   • Fax:                  0114 269 5333
   • e-mail:               support@ask4.com
   • Text Help:            07797 800 545
   • Portal:               portal.ask4.com

Calls are charged at local rate. Texts are charged at standard network rate.

For more information about other services available to you please visit:
http://onlinelifestyle.ask4.com/victoria-hall-glasgow




                                                                                                            21
                                                                       Phone
                                                                  Information
Each flat has a phone provided in the hallway. These phones can be used to make and receive
both internal and external calls and access voicemail.

Each phone has its own number that you can find out by dialling 175 from the phone. Calls to this
number from the UK are charged at a local rate.

To make external calls you need to obtain a PIN number and credit from reception. The phones
work on a pay-as-you go basis and credit is available in £5 vouchers. Tariffs are shown on the
next page.

Activating a credit voucher
   •    To manage your account dial 152#
   •    You will then be asked to enter your PIN code.
   •    Once you have entered your PIN code you will be given three options:

   1. Check current balance
   2. Activate account / top up balance
   3. Set password for web front end

   •    Choose option 2 to add credit to your account. You will be asked to enter the three blocks
        of numbers from your credit voucher.
   •    Once you have entered all the numbers you will hear a message confirming that credit has
        been added to your account.

Making an external call
   •    Dial 152#
   •    Enter your PIN code.
   •    Once you have entered your PIN code you will be given two options:

   1. Account options
   2. Dial an outside line

   •    Press 2.
   •    After the message, dial the number you wish to call.

Notes
To contact Reception                      dial 4100    (9am to 6pm Monday to Thursday 5pm Fri)
To contact the Caretaker on duty          dial 4106    (outside office hours)

A PIN is not required to make emergency calls—just dial 999

All calls made are logged; any complaints regarding nuisance calls will be investigated.
The police will be informed if the allegation is proven.




                                                                                                 22
                                                                                         Phone
                                                                                         Tariffs
The following is a list of call rates to various locations. The rates are set by Ask4 and any queries
should be directed to them (see Internet Information, page 21)


          Destination of Call                                     Cost per minute

          Local / National Calls                                           2.8p
          Mobile numbers                                                   20p
          0845 Numbers                                                      8p
          0870 Numbers                                                     15p
          0800 Numbers                                                     10p
          087 Numbers                                                      10p
          084 Numbers                                                       5p
          China                                                            50p
          India                                                            75p
          USA/Canada                                                       20p
          Western Europe                                                   12p
          Australia                                                        25p
          Taiwan                                                           50p
          Pakistan                                                         50p
          South America                                                    75p
          Japan                                                            25p
          Rest of World                                                    85p
                  Please note there is a minimum billing charge of 1 minute for all calls.
                       All billing after 1 minute with be calculated by the second.




                                                                                                    23
                                                                       Television
                                                                          Service

Each flat is provided with a TV in the shared living area. This TV provides a digital package of
channels to suit every need from sport to music and films. Victoria Hall Ltd is not responsible for
providing the Television license. As the tenants you are required to purchase a license for this
television.

If you have your own television in your bedroom you may also be required to purchase a separate
license.
If you are unsure if you need a licence the TV Licensing Guidelines state:

‘You need a TV Licence to use any television receiving equipment such as a TV set, set-top
boxes, video or DVD recorders, computers or mobile phones to watch or record TV programmes
as they are being shown on TV.’

For further information refer to:

www.tvlicensing.co.uk




There is an aerial socket in each room that a student can use to plug their own TV into.

IPTV is also available for computer users – contact reception for further details.




                                                                                                      24
                                                                         Contents
                                                                        Insurance
Contents Insurance is included within the rent for each of our students. Further details can be
gained via the insurance company at Endsleigh Insurance Services Limited –
http://www.endsleigh.co.uk/


A summary of the policy cover is contained for your information below:

Personal possessions

Items are insured on a "new-for-old" basis, against loss or damage. Personal Possessions are
defined as clothing, personal furnishings, kitchen equipment, linen and soft furnishings,
photographic equipment, audio-visual equipment, desktop computers and similar items of personal
use or adornment, property on hire or loan and books and similar university property on loan,
belonging to students, or for which they are responsible.

Where are residents insured?

Whilst in the accommodation provided.

Items are covered whilst in resident’s custody, in any building on campus during published term
time.

In direct transit between the term time address and resident’s permanent home address in the UK
at the beginning and end of published term.

Whilst securely locked in University/College designated storage areas on Campus outside
published term time.

In any place of residence at which residents are temporarily residing during published term time.

There is a no forced entry condition on the policy other than for money. This is commonly referred
to a “walk in theft”

When does cover start & finish?

Cover is for the length of tenancy and commences on the date your tenancy starts at Victoria Hall
(or the date cover is requested in respect of additional benefits) and ends on the expiry date of the
tenancy in the following year.




                                                                                                    25
                                                                               Energy
                                                                               Saving
COOKING
  •   Every time you open the oven door the oven temperature is lowered, by 25 to 75 degrees.
      Try not to keep the door open for longer than necessary.
  •   Let food cool before putting it in the fridge so the refrigerator does not use energy
      unnecessarily.
                             • Keep your oven and hob clean. A clean oven uses energy more
                                 efficiently.
                             • Use the kettle to boil water for cooking, it’s more efficient and is
                                 quicker too!
                             • Use pots and pans that fit the burners (these absorb more
                                 energy, reducing heat lost).
                             • Don’t forget to turn off the oven when you have finished cooking
  •   Microwaves generally use less energy than ovens as they are on for a
      shorter period.
  •   Defrost freezers regularly to keep them running efficiently.
  •   When making toast, use the toaster not the grill.

HEATING
  •   Keep windows and doors closed when heaters are on to avoid heat
      being lost.
  •   Use the timer on your heater to make sure it is not left on
      unnecessarily. Your heater can be set on a timer to come on at specific times, please refer
                          to your welcome pack or ask the caretaker on duty for advice on how to
                          do this.
                       • If you are away during weekends or the University holidays ensure
                          heaters and appliances are switched off at the wall.
                       • Please remember that portable heaters are not allowed at Victoria Hall
                          (see Tenancy agreement 3.6.1). It is worth noting that these often use
                          more electricity than the wall heaters.
  •   Close your curtains at night to keep the heat in, especially in colder weather. Make sure
      they don’t cover the heater, so the heat doesn’t go behind them and out the window.
      Approx 20% of heat is lost through windows.

WATER
  •   Use your plug! When washing–up fill the bowl as running the hot tap is both wasteful and
                       expensive.
                     • Using your shower for long periods uses A LOT of electricity.
                     • The water heaters are equipped with thermostats, so that they turn off
                       once the water is heated, and turn back on again when the water begins
                       to cool. If you wish to save further you are able to turn off the water
                       heater switch in the hall/kitchen cupboard and turn it on when required
                       (the tank takes approx. 30 minutes to heat up).


LIGHTS
  •   Sounds simple but… turn a light off it you are not using it.
                                                                                                  26
   •   Turn lights off in bedrooms if you are in the lounge.
   •   Turn lights off when you go out.

                 ELECTRICAL APPLIANCES
                     •   Switch televisions, CD players and DVD players off if you are not using
                         them. Even leaving these appliances on standby can use as much as 60%
                         of the electricity that would be used by the device if it were in use.
                     • Don’t leave items on charge unnecessarily
                     • Personal computers use approx 270 watts when awake
       and 60 watts when asleep.
   •   Screensavers are not energy savers. If you are not going to use the PC
       for 20 Minutes consider turning the monitor off, if you will not be using it
       for over 2 hours turn the monitor and CPU off.
   •   The following are the approximate kilowatt ratings of typical items you
       might use in your flat. The kilowatt rating shows the units used per hour.

PERSONAL ITEMS
  • Clock radio             0.10 kilowatts
  • Hair dryer              1.2 –1.875 kilowatts
  • Iron                    1-1.8 kilowatts
  • Laptop                  0.05 kilowatts
  • Radio/stereo            0.07-0.04 kilowatts
  • Colour television       Approx 0.133 kilowatts
  • VCR/DVD                 Approx 0.02 kilowatts each

VICTORIA HALL ITEMS
   • Shower                 7.20 kilowatts
   • Bedroom heather        1.25 kilowatts
   • Lounge heater          3 kilowatts
   • Oven                   Up to 2.55 kilowatts
   • Microwave              1.20 kilowatts
   • Immersion heater       3 kilowatts
   •
The higher the kilowatt rating, the more electricity the appliance will use per hour.

Remember!
Energy saving measures need to be taken by the whole flat for it to make a difference.



Tips sourced from:

http://www.eere.energy.gov/consumer/your_home/appliances/index.cfm/mytopic=1004
http://www.whatprice.co.uk/environmental/energy-saving-tips.html
http://www.house.co.uk
http://www.electricity-guide.org.uk/tips.html




                                                                                              27
                                                                         Disciplinary
                                                                              Action
Victoria Hall aims to offer students a place to live that is comfortable and conducive to study. Residents and
their visitors are expected to show consideration towards others and follow the terms of their tenancy
agreement. Where these terms are breached, or where residents or their visitors behave inappropriately,
Victoria Hall will take disciplinary action.

   •   Offences that will result in disciplinary action include:
   •   Damage to Victoria Hall property
   •   Theft of Victoria Hall property
   •   Excessive noise/neighbour nuisance
   •   Use of illegal drugs on Victoria Hall premises
   •   Abusive or threatening behaviour towards residents, staff or visitors
   •   Irresponsible behaviour in relation to health and safety
   •   Misuse of fire equipment
   •   False activation of the fire alarms

NB:    This is not an exhaustive list and any behaviour that is considered to be inappropriate will be dealt
       with at the discretion of Victoria Hall Management.

ANTI –SOCIAL BEHAVIOUR & USE OF ILLEGAL DRUGS
Victoria Hall takes the issue of anti-social behaviour and the use of illegal drugs on Victoria Hall premises
very seriously and will work closely with the Police and the University to tackle such cases. If residents or
their visitors cause a nuisance to other residents, staff or members of the public the appropriate disciplinary
action will be taken as outlined below. In addition all incidents will be logged and where appropriate
information (including CCTV footage) will be passed to the police to assist prosecution.

INITIAL ACTION
    • Verbal warning.
    • Written warning.

An administration charge of £15.00 will be made for each letter sent regarding a breach of the tenancy
agreement and letters may be copied to parents/guardians/guarantor and/or the University. Any costs
incurred as a result of student action will be invoiced to the student/flat involved.

SUBSEQUENT ACTION
Guarantor will be informed in writing.
University Tutor/Disciplinary Office will be informed in writing.
Evidence of repeat anti-social behaviour, use of illegal drugs and any other illegal activity will be presented
to the Police.

ULTIMATE ACTION
Court proceedings resulting in eviction from Victoria Hall.
Resident/visitor actions reported to police if appropriate.
Any of the above stages may be bypassed depending on the seriousness of the offence




                                                                                                             28
                                                                        Invoicing
                                                                       Procedure
Please find below the procedure used by Victoria Hall for invoicing.

Residents will be invoiced when money is owed to Victoria Hall.

Eg. Payments for contract cleaners, outstanding rent, damages.

All invoices must be settled during the tenancy.

FIRST INVOICE
Your first invoice will be put into your pigeon-hole (NOT delivered to your flat) therefore it is
essential that either you or someone in your flat checks for post regularly.
The invoice will show you what you are being invoiced for and how much money is due. You will
be given 1 week to pay (the deadline will be stated on the invoice) and if Victoria Hall receives no
payment by the due date then a reminder invoice will be put into your pigeon-hole.

Reminder Invoice
This will lay out the same information as the original invoice although will now incur a £10.00
administration fee. This reminder invoice will be put into your pigeon-hole.
In addition it will provide you with a second payment due date (1 week after the first reminder
invoice date).

Further Reminder Invoices
The reminder invoice, including the £10.00 administration fee must be settled by the new stated
date.
If further invoice reminders are necessary, further administration fees of £10.00 per reminder will
be charged for each one sent.

Unpaid Invoices
Where invoices are not paid despite reminders, they will be forwarded to the resident’s Guarantor
for payment. Where invoices still remain outstanding, the resident’s and the Guarantor’s details
will be passed to Victoria Hall’s solicitors, who will continue to take further action to recover the
debt.
This will incur further costs and interest, which residents and Guarantors will be liable to pay

Interest Charges on Unpaid Rent
Rent payments which are not received in full on the due date will be subject to a daily interest
charge on the outstanding amount which is calculated at 4% above the base rate of Lloyds TSB
Bank plc.

Communal Invoices
For those invoices that are for all residents of the flat you may settle your equal share if you are
unable to reach an agreement regarding payment with your flatmates. It will be up to the remaining
residents to settle their own share and any further reminder charges.




                                                                                                   29
                                                                             Replacement
                                                                                Item Cost
Please find below a list of costs for replacing items that are found damaged or missing during or at
the end of the contract. Please note that if you wish to replace any items yourselves it is wise to
check with reception that they are considered the same standard and design as those provided.
(e.g. a pint glass would not be considered as a Victoria Hall glass).

Communal Items

ITEM                    COST (£s)     ITEM                             COST (£s)     ITEM                             COST (£s)
Teaspoon                0.30          Kettle                           17.99         Grill Pan                        P.O.R
Dessert Spoon           0.50          Toaster                          22.99         Grill Pan Insert                 P.O.R
Fork                    0.55          Microwave                        60.00         Television                       200.00
Knife                   0.84          Hob                              P.O.R         TV Aerial Lead                   4.00
Cutlery Tray            2.40          Oven                             P.O.R         TV Remote                        17.00
Dinner Plate            3.85          Oven Glass                       P.O.R         Coffee Table                     59.99
Side Plate              2.35          Oven Tray                        4.99          Sofa                             P.O.R
Dessert Bowl            2.65          Extractor Fan Hood               P.O.R         Bar Stool                        69.99
Mug                     2.35          Worktop/Breakfast Bar            P.O.R         Cupboard Handle                  P.O.R
Glass                   1.25          Fire Extinguisher (2Kg)Replace   70.00         Vacuum Cleaner                   115.00
Paring Knife            2.54          Fire Extinguisher (2Kg) Refill   25.00         Iron                             18.99
Bread Knife             5.00          Fire Blanket                     30.00         Ironing Board                    20.00
Chef’s Knife            5.00          Heat / Smoke Detector            P.O.R         Ironing Board Cover              4.50
Tin Opener              1.35          Telephone                        7.50          Lounge Curtains                  119.99
Small Saucepan & Lid    5.99          Intercom                         33.99         Door (Lounge/Flat/Bedroom        P.O.R
Medium Saucepan & Lid   7.99          Wall Heater                      154.99        /Cistern cupboard)

Large Saucepan & Lid    9.99          Sink/Basin Plug & Chain          3.00          Door Closer                      24.99
Frying Pan              8.99          Freezer Drawer                   P.O.R         Window handle                    P.O.R
Dustpan & Brush Set     4.00          Under Counter Fridge             175.00        Notice Board (recover/replace)   20.00/35.00
Mop                     8.99          Under Counter Freezer            200.00        Window key                       5.00
Mop Bucket              5.50          Salad Drawer                     P.O.R         Hallway carpet                   P.O.R
Kitchen Bin & Lid       18.50         Fridge Shelf                     P.O.R         Lounge Carpet                    P.O.R
                                                                                     Vinyl flooring                   P.O.R




Bedroom Items

ITEM                    COST (£s)     ITEM                             COST (£s)     ITEM                             COST (£s)
Single Mattress         60.00         Desk Chair                       75.00         Mirror Light Unit                P.O.R
Queen/Double Mattress   90.00         Desk Chair (Recover)             P.O.R         Door stop                        4.00
Single Mattress Cover   8.00          Bedroom Curtains                 79.99         Sticky Hook Removal (per         4.00
Double Mattress Cover   10.50         Net Curtains                     35.72         hook)

Single Bed Base         P.O.R         Bedroom Mirror                   65.00         Fire Notice                      9.00
Queen/Double Bed Base   99.00         Notice Board (recover/replace)   20.00/35.00   Coat Hook                        4.00
Bed Drawer (single)     P.O.R         Wall Heater                      135.00        Window handle                    P.O.R
Bed Drawer (deluxe)     P.O.R         Bookcase                         P.O.R         Bedroom Carpet                   P.O.R
Bedside Cabinet         65.00         Data Point Cover/Module          8.99



*Prices are subject to change and may be subject to VAT*




                                                                                                                              30
En Suite Items

ITEM                       COST (£s)    ITEM                        COST (£s)   ITEM                          COST (£s)
Plastic Waste Bin            7.50       Towel Ring                     6.50     Ensuite Door                    P.O.R
Toilet Brush & Holder        2.75       Corner Shelf Unit             10.00     Ensuite Door lock & handle      12.00
Toilet Roll Holder           5.99       Small Wire Shelf               8.00     Ensuite tiles                   P.O.R
Toilet Roll Insert           2.25       Door Hook                     4.00      Door Closer                   24.99
Basin Plug & Chain           3.00       Toilet Seat & Lid             14.99
En-suite Mirror              35.99      Extractor Fan                 P.O.R


Cleaning/Maintenance Items

ITEM                       COST (£s)    ITEM                        COST (£s)   ITEM                          COST (£s)
Cleaning per hour            16.00      Lounge Full Paint (3 & 4     170.00     Deluxe bedroom (full paint)    140.00
Maintenance per hour         16.00      bed)                                    Single Bedroom (full paint)    125.00
Rubbish Removal per bag      2.50       Lounge Full Paint (5 bed)     210.00    Contract Cleaning Call out      10.00
Patch painting per hour      16.00      Hallway ( 3 & 4 bed)          110.00    Charge
                                        Hallway (5 bed)               130.00


Keys/Cards

ITEM                       COST (£s)    ITEM                        COST (£s)
Bedroom Key                  15.00      Laundry Card                  5.00
Flat Access Swipe Card       5.00       Lock Change & Keys            55.00
                                                                                P.O.R – Price On Request




                                                   Other Items

                 For any items that are not stated explicitly above, please ask at reception.

    Please note that any works which are completed by a contractor will be charged individually.
                       These will be based on materials and labour required.




                                                                                                                  31
     City Life in
       Glasgow




32
                                                            Useful
                                                       Information
Taxi Numbers

Glasgow Taxis                  0141 429 7070(recommended)

Nightlife in Glasgow

Pubs

   •    Campus                      Sauchiehall Street
   •    Counting House              St Vincent Place
   •    Revolution Vodka Bar        Renfield Street
   •    Stavka                      Sauchiehall Street
   •    Tiger Tiger                 Glassford Street
   •    Walkabout                   Renfield Street


Clubs

   •    The Arches                  Midland Street
   •    Bamboo                      West Regent Street
   •    The Garage                  Sauchiehall Street
   •    Karbon                      Buchanan Street
   •    Kushion                     Bath Street
   •    Social                      Royal Exchange Square
   •    The Tunnel                  Mitchell Street
   •    Sub Club                    Jamaica Street


Cinemas

   •    Cineworld                   Renfrew Street
   •    Odeon                       Springfield Quay




       33
Things to Do in Glasgow

  •    Gallery of Modern Art                Royal Exchange Square
  •    Science Centre & IMAX                North Quay
  •    Kelvingrove Art Gallery              Argyle Street
  •    Museum of Transport                  Bunhouse Road
  •    Peoples Palace & Winter Gardens      Glasgow Green
  •    Kings Theatre                        Bath Street
  •    Pavilion Theatre                     Renfield Street
  •    Buchannan Galleries(shopping)        Buchanan Street
  •    Braehead Shopping Centre             Kings Inch Road
  •    XScape Braehead                      Kings Inch Road
  •    The Stand Comedy Club                Woodlands Road
  •    Jongleurs Comedy Club                Renfrew Street
  •    AMF Bowling                          Springfield Quay



            Should you require any further information please call into reception
                 where a member of staff will be pleased to try and help.




      34

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:1
posted:6/10/2014
language:English
pages:34