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					Ministerial regulation

Tallinn

.................................................... no.

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Fundamental grading qualification requirements for accommodation establishments and the grade approval procedure

The regulation is enforced on the basis of Article 21(2) of Tourism Act (RT I 2000, 95, 607 ). Chapter 1 GENERAL PROVISIONS § 1. These fundamental grading qualification requirements for accommodation establishments and the grade approval procedure have been established for the protection of consumer rights of users of accommodation services and for ensuring that these accommodation establishments and the quality of services provided by the latter meet the required standards. § 2. The standard of an accommodation establishment and services provided by the latter is indicated by the attributed grade which is confirmed with a grade certificate. § 3. Grade certificates shall be issued and repealed by Minister of Economic Affairs. § 4. Grade certificates shall be issued for the term of up to two years. § 5. Grade certificates shall expire on the expiration date or when declared invalid if an accommodation establishment ceases to meet the grade requirements or its certificate of accommodation establishment has expired. § 6. The conformity of an accommodation establishment to the grade requirements shall be assessed by a committee to be formed by Minister of Economic Affairs. Chapter 2 APPLICATION AND GRADE ATTRIBUTION PROCEDURE § 7. The prerequisite for grade application and attribution is the conformity of an accommodation establishment to mandatory requirements applicable to accommodation establishments and prior certification of the establishment in accordance with Regulation no.9 of the Minister of Economic Affairs, February 20, 2001 "Mandatory requirements for accommodation establishments and certification procedure for accommodation establishments" (RTL 2001, 27, 341). § 8. In order to apply for the grade, the owner of an accommodation establishment or his/her representative (hereinafter applicant) should complete an application form which can be found in Annex 1 to the regulation of Minister of Economic Affairs and submit it with additional data which verify the compliance of the undertaking with the requirements established for the requested grade. § 9. The application shall then be processed within three working days as of the day of its receipt. In case of a non-standard application, a communication to the effect shall be sent to the applicant...

§ 10. If the application meets the standard, the committee shall check within 15 working days as of the day of its receipt, the conformity of the undertaking to the requirements established for the requested grade § 11. The applicant is entitled to attend the committee meeting when the conformity or nonconformity of the accommodation establishment to the requested grade is assessed . § 12. In case of non-conformity of the accommodation establishment to the requirements for the requested grade, a communication to the effect shall be sent to the applicant within two working days as of the assessment date. § 13. In case of conformity of the accommodation establishment to the requirements for the requested grade, the committee shall advise the Minister of Economic Affairs to decide the issuance of the grade certificate.. § 14. When the decision to award the grade certificate has been adopted, the applicant shall be issued a grade certificate with the following data inscribed on it: 1) name, type, grade and address of the accommodation establishment ; 2) entrepreneur's name, commercial register code, if available; 3) name, position and signature of the issuer of the grade certificate and impress of the Ministry of Economic Affairs' seal; 4) date of issue and validity period; 5) number of the grade certificate. § 15. The applicant shall be notified of the decision to award the grade certificate within two working days as of the decision adoption date. § 16. The grade certificate shall be issued to the applicant upon the presentation of the document that certifies the payment of the state duty and is endorsed by an official from the Trade Department of the Ministry of Economic Affairs who shall also make a copy of the endorsed document to be filed together with the original documents used in the grade approval process. § 17. The accommodation establishment shall display/post the grade certificate or a copy thereof in a place visible to its visitors. Chapter 3. FUNDAMENTAL GRADING REQUIREMENTS FOR HOTELS § 18. The conformity of hotels to various grades is marked by means of stars as follows: 1) ***** (five-star hotel) - de luxe hotel; 2) **** (four-star hotel) - business class hotel; 3) *** (three-star hotel) - medium class hotel; 4) ** (two-star hotel) - standard class hotel; 5) * (one-star hotel) - basic hotel. § 19. Basic requirements for hotel grading are listed in Annex 2 of the present regulation. § 20. In order to qualify for a grade, the hotel must meet all the basic requirements established for the requested grade and 2/3 of additional requirements. The committee is entitled to declare a hotel eligible for a grade also if the fulfilment of basic criteria listed in Section 14 of Annex 2 cannot be met due to certain structural characteristics of the building or other valid reasons and this non-fulfilment does not affect the quality of customer services. § 21. For buildings that received the building permit before October 1,1996, the requirements to hotels located in these buildings as listed in Sections 5,6 and 7 of Annex 2 shall be deemed advisory. Chapter 4 FINAL PROVISIONS § 22. Regulation no.20 of Minister of Economic Affairs from May 21,1997 "Classification requirements for hotels" (RTL 1997, 86, 507; 1998, 121/122, 463; 1999, 21, 228) is repealed.

Mihkel Pärnoja Minister

Raul Malmstein Deputy Secretary General acting for Secretary General

Annex 1 to Regulation no. 11 of Minister of Economic Affairs, 11 March 2001 “Fundamental grading qualification requirements for accommodation establishments and the grade approval procedure" APPLICATION FOR GRADE APPROVAL 1. Data about accommodation establishment 1) Name and type of accommodation establishment 2) Owner/proprietary company 3) Location address 4) Telephone 5) Fax 6) E-mail
______________________________

___________________________________ ____________________________________________________

_______________________________________________________ _______________________________________________________ _______________________________________________________

7) Internet homepage __________________________________________________________ 8) Total accommodation capacity (bedrooms) incl. single rooms double rooms suites non-smokers' rooms rooms for customers with allergies rooms for disabled customers 9) Number of beds
______________ ______________ ______________ ______________ ______________ ______________ _______________ _______________

10) Number of personnel _______________ incl. service staff ______________ 2. I hereby:  confirm the accuracy of the above data;  agree to submit additional information for grade approval/change purposes upon the precept of the committee authorised by Minister of Economic Affairs;  undertake to regard the evaluation given by the committee authorised by Minister of Economic Affairs as final;  apply for ______ grade and verify the conformity of the accommodation establishment to the grade requirements. 3. Application was completed by: _______________________________________________ (position, name and signature of applicant) ____________________________________________________________ (place and date)

Annex 2 to Regulation no. 11 of Minister of Economic Affairs, 2 March 2001 “Fundamental grading qualification requirements for accommodation establishments and the grade approval procedure"

Grading qualification requirements for hotels

One-star hotel (*)
Supplementary requirements Basic requirements

Two-star hotel (**)

Threestar hotel (***)
Basic requirements

Four-star hotel (****)
Supplementary requirements requirements

Five-star hotel (*****)
Supplementary requirements Basic requirements

Supplementary requirements

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Supplementary requirements nõuded Basic

Basic requirements

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Parking places in a hotel garage or a guarded car park within 100 m radius from the hotel location for at least 30% of guestrooms 2. Valet-parking BUILDING 3. Separate entrances for guests and staff and an emergency exit 4. Guest entrance is under the surveillance of the staff round the clock and other entrances and exits are guarded by technical devices or some other means. 5. Public rooms/areas accessible in a wheelchair 6. Minimum 1 bedroom for disabled customers, if total number of bedrooms is less than 50 7. Minimum 2 bedrooms for disabled customers, if total number of bedrooms is 50 or more 8. Minimum 1 bedroom for customers with allergies, if total number of bedrooms is less than 50 9. Minimum 2 bedrooms for customers with allergies, if total number of bedrooms is 50 or more 10. Rooms for non-smokers, minimum 10% of total number of bedrooms, but not less than 3 rooms 11. An entire floor or a part of the floor for non-smokers' rooms 12. Minimum 1 suite or de luxe room (living room+bedroom or bedrooms) 13. Suites constitute at least 3% of all guestrooms 14. Separate service lift for the floors, if more than three floors used by the customers

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1 15. Sauna with shower or pool 16. Swimming pool 17. Fitness centre 18. Children's playroom 19. Meeting room with min. seating capacity 10 persons 20. Conference room 21. In-house phone on floors LOBBY AND RECEPTION 22. Baggage room in the lobby

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23. Porterage 24. Concierge 25. Message-service available at the ■ ■ reception 26. Identified issuance of room keys to ■ ■ customers 27. Alarm device by the reception desk ■ ■ 28. Credit card acceptance ■ 29. Currency exchange ■ 30. Useful local information and location plans or maps available 31. International courier service available 32. Reception of incoming faxes 33. Reception and sending of e-mails 34. Receptionist speaks Estonian + 3 foreign languages HOTEL GUESTROOMS (floor area with the entrance hall, without the sanitary room) 35. Single room 10m2 or more (min. 70% of rooms) 36. Single room 12 m2 or more (min. 70% of rooms) 37. Single room 14m2 or more (min. 70% of rooms) 38. Double room 14 m2 or more (min.70% of rooms) 39. Double room 17 m2 or more (min.70% of rooms) 40. Double room 23 m2 or more (min.70% of rooms) 41. Room height 2.4m or more (min. 90% of all bedrooms) 42. Bed size 140 x 190 cm (min..10% of bedrooms) 43. Bed size 160 x 190 cm (min..10% of bedrooms) 44. Bedside cabinet per bed 45. Min. four coat hangers per bed 46. Min. five coat hangers per bed 47. Armchair or extra chair 1 48. Min. 2 armchairs or a sofa 49. Extra mirror in suites 50. Extra mirror in guestrooms 51. Day curtains extending the full width of the window

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52. General lightning wall-switch by the door of the guestroom 53. Bedside control for general lightning 54. One-colour bedlinen 55. Re-sheeting daily 56. Re-sheeting every other night or according to the guest's request and for each new customer 57. Internet connection readiness for guests' use 58. Fax connection readiness 59. Television set in all bedrooms 60. TV international news programmes 61. TV entertainment programmes 62. TV programmes info 63. Radio programmes reception possibility 64. Trouser press in all bedrooms 65. Coffee table in all bedrooms 66. Envelopes 67. Hotel information and telephone numbers (incl. emergency numbers) 68. Local telephone directory 69. Signs "DO NOT DISTURB/ROOM READY FOR SERVICE" in Estonian and English 70. Coat brush 71. Sewing kit 72. Vase in all bedrooms 73. Minibar, min.70% of bedrooms SANITARY ROOM 74. Floor-heating 75. Washbasin (min. 40cm wide) 76. Washbasin (min. 40 cm wide) with a vanity top 77. Special make-up mirror 78. 220V power socket near the mirror for guest's use 79. Two hand towels (min. 45 x 70 cm) per bed 80. Bath towel 90 x 150 cm 81. Bathrobe per bed 82. Foot towel or textile bath mat 83. Laundry bag 84. Shampoo (a disposable package per bed or with a dose nozzle) 85. Shower gel ( disposable package per bed or with a dose nozzle) 86. Hair conditioner ( disposable package per bed) 87. Bath foam ( disposable package per bed) 1 88. Shower cap per bed 89. Glass or drinking vessel per bed 90. Min. 2 rolls of toilet paper 91. Cosmetic tissue paper 92. Hair drier 93. Chair or stool 94. Telephone

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CUSTOMER SERVICE AND SERVICES 95. Laundry and dry cleaning 96. Shoe-cleaning 97. Baby-sitting 98. Baby's cot available upon request 99. Adapter (converter) rental 100. Extra coat hangers available upon request 101. 16h room service 102. 24h room service CATERING 103. Early riser breakfast (express breakfast) available on workdays 5.00-7.00, weekends 5.00-8.00 104. Breakfast menu includes, at least milk milk and buttermilk choice of dairy products (milk, buttermilk, yoghurt) coffee choice of coffees (minimum 2) tea choice of teas (minimum 2)) regular sugar and sugar for diabetics cream lemon drinking water (cooled) sparkling water (cooled) juice choice of juices (minimum 2) choice of juices (minimum3 3) bread and rolls choice of bread and rolls toast jam choice of jams (minimum 2) butter and margarine cheese choice of cheeses (minimum 2) sausage cold meat or ham slices boiled egg (one timing) boiled egg (2 different timings) choice of fish 1 porridge or omelette or fried eggs hot frankfurter sausages or bacon fresh salad or fresh vegetables müsli or cornflakes fruit choice of fruit pastry 105. 12h food and beverage rooom service 106. 16h food and beverage rooom service 107. 24h food and beverage rooom service ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

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108. Food service (hot meals) available between 12.00-22.00 109. Food service (hot meals) available between 7.00-23.00 110. Menu for the main meal of the day includes min. 2 main dishes 111. Menu for the main meal of the day includes min. 3 main dishes, 2 appetisers and 2 desserts 112. In the dining room linen tablecloths or set of tablecovers or linen or paper napkins on tables 113. In the dining room linen tablecloths or set of tablecovers and linen napkins on tables 114. Bar ■ symbol for grading qualification criteria

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