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The efficiency of a call center depends on the optimal use of resources and equipment. This is possible if we distributed a clear idea of the amount of workload among employees.
Cloud Based Auto Dialer Only 1.25¢ per minute & unlimited users Contact Center Forecasting for Optimism The efficiency of a call center depends on the optimal use of resources and equipment. This is possible if we distributed a clear idea of the amount of workload among employees. The effort includes not only products that are underway, but the project is expected in the near future. Among employees called this assumptive calculation of work for the next year and the distribution as a future call center. This prediction is not only a speculative guess. Scientifically derived with the help of various calculations. These days there are many system management software workforces, which should make the forecast. But before embarking on the results of this type of software to make your own calculation once. Since the forecast is the basis for all planning resources? And a team can never keep track and the experience that you have. We will tell you how short to get accurate predictions in call center. After done with a pencil, paper, a calculator and a calendar, follow these steps: Step 1: Obtain and analyze data on Unless something drastic happens, is likely to continue as a present from the past, present and future is probably as. So the first step is predicted to see what the last performance of the call center was. This data must be as many calls from the center on a daily basis to answer basically. The statistics of the automatic call distribution will tell you those numbers. If you notice any aberrations, such as volume, dipped call center customer 40% in the last 2 days of the month, then you should find the reason for this deviation. Let us assume that the reason for this is that the 2 days were allocated for training in soft skills of the agents Inbound Call Center, and then comment on this ground on the sheet. Now ask yourself if this is likely to come back for a one-time deviation, or. Since training will recur, usually once in 3 months, then we need to adjust the call volume accordingly. And suppose if it's just once aberration, then you should adjust the volume as to take the other days. The idea is to have data last up to two years to analyze with high precision. Step 2: Calculate the monthly call volume With the statistics of the last two years, you can predict the next year. There are a few different approaches, such as the average point estimate approaches, time series, etc., to help in making these predictions. Stage 3: Plan every day, every hour Counts In fact, in an environment of 24x7 call center, every minute and every second. But it can be annoying to predict with much detail. So let's first get the forecast for today. If it falls a trend, as the weekend double volume, volume, or Monday, then fill maintenance data these trends in mind. And after conspiring, every day, every hour. Observe trends that show a peak hour volume, and show a decrease. The provision of assistance to the offshore call center to be fully scalable and to be the preferred provider for outsourcing call center services to global customers. For more information about how Cloud Based Auto Dialer, Voice Broadcasting Software, Call Center Software, Cloud based Auto Dialer and Hosted IVR may work for your small business, visit the LeadsRain.com. For more information about how Cloud based Auto Dialer, <a href="http://leadsrain.com/tour/voice- broadcasting/">Voice Broadcasting Software</a>, Call Center Software, <a href="http://leadsrain.com/ourservices/cloud-predictive-dialer/">Cloud based Auto Dialer</a> and Hosted IVR may work for your small business, visit the LeadsRain.com.
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